Great Eastern Trading Complaints & Reviews

I have purchased a hitachi split ac from great eastern treading co baruipur branch on 29/01/2019. And the sales representative was aditi roychowdhury. The product delivered in my home on 02/01/2019. But when the installation going on the hitachi technician cut the seal pack of outdoor machine then he see the machine was broken. Then i call the sales representative and great eastern baruipur branch and they told me sir it will be changed between 10 to 12 days. The hitachi technician documented me written the outdoor machine was broken. But still now the outdoor machine was not replaced or changed. Please help.

I purchased an a. C. Of godrej on 26/02/2019 from your 2 jessore road, barasat shop inv. No. - w5424/1819/04534, sales man soumen. They provide me a free installation coupon but the man who came after two days asked money for installation. I call the isd soumen but he very badly answered me and said "you have to pay otherwise a. C. Will not be installed, you can do whatever you want." i am a practicing advocate in the barasat judges court. So, if my a. C. Is not installed i have to take legal action.

हेलो सर,
में हितेश जैन कोटा राजस्थान से,
सर में आपसे एक रिक्वेस्ट करना चाहता हु
कृपया थोड़ा सा विशेष ध्यान से पढियेगा

सर मेने 14 JAN 2019 यानि 2 दिन पहले ही एक LED टीवी सोनी ब्रांड का मॉडल नम्बर KLV 32 R 202 F
फाइनेंस करवाया हे

सर ECTULY में इस टीवी के साउंड सिस्टम से बिलकुल बी satisfied नहीं हु
और इसमें equlizer सिस्टम भी नहीं हे वरना कुछ सेटिंग कर लेता !
और दूसरा इसमें कुछ वीडियो फॉर्मेट भी सपोर्ट नहीं करते हे इसलिए में हर वीडियो इसमें प्ले नहीं कर पा रहा हु !

सर आपसे निवेदन करना चाहता हु की यदि संभव होतो मुझे ये टीवी रेप्लस कर के सैमसंग का मॉडल no n 4000
दिलवा दीजिये
सर में लेने भी सैमसंग ही आया था पर किसी कहने पर सोनी ले लिया में अपनी गलती मानता हु

सर प्लीज आपकी बड़ी मेहरबानी होगी वरना सर मुझे हमेशा पछतावा रहेगा की काश वो होता तो मजा आता टीवी का।

सर में आपका रेगुलर कस्टमर हु मेरे कई दोस्त आपके यहाँ से डील करते रहते हे
और उन्होंने ही मुझे आपकी co के लिए बताया था

सर प्लीज यदि इसका कोई चार्जेस लगना होतो में पे करूँगा

प्लीज सर एक बार कोशिश कीजिये और मुझे टीवी चेंज करने का कृपा करे

में एक बार फिर आपसे रिक्वेस्ट कर रहा हु।
मेने यहाँ मैनेजर भारत जी से भी पूछा था वो कहे के वे try करेंगे एंड आप से पूछेंगे

सर प्लीज जैसा भी हो मुझे एक बार रिप्लाई जरूर से कीजियेगा
मेल पर या [protected] पर

थैंक्स सर
आपके रिप्लाई का इंतेज़ार कर रहा हु /

प्लीज सर एक बार कीजिये आपका बहुत एहसान होगा मुझपर।

I have purchased a refrigerator on 1/10/2018
My order number is kg/1819/so/08558
It was written on the chalan the date of delivery was 5/10/18 but still did not delivered by them
We have called and we went there they told that they did not have stock but at the time of purchase they told that they have stock but now they are telling that the company stopped making that product kindly plz help me

Lg tv model : 43uj632t
Serial no : [protected]tryljl
Buy date : 20.10.2018
The set supplied to me had defect from the very first day in it's display, it has several black horizontal fringes at lower side of screen. The issue was pointed out to the lg agent (Monojit das, [protected]) who came to install it; he asked us to change it from great eastern (Serampore) itself as it is defective. The dealer (Great eastern, serampore branch, agent: abhijit, [protected]) was informed about it and was asked to change the set, but they delayed it giving priority to some other products that i purchased and now they are saying only display will be changed as so many days have passed. I paid rs. 47000 for this tv, not only that, i also have bought so many other big amount items of lg, as i had trust on the dealership of great eastern. But this behavior has really hurt me and has hurt my trust. Moreover, the behavior from this great eastern agent towards my old parents has really hurt me. For his lack of wish to help his customers, my parents had to go to the shop physically so many times. I would like to request for a complete replacement of the product as the product supplied was defective itself. My father and mother also informed me (As i didn't directly met the agent) that he is indicating about some behind the table business and this has gone beyond my patience. The price of this product has been given to me by my company ongc, and thus it is a property of them for next 6 years and if the problem still persists, specially harassment of my old parents, i am going to file case against great eastern and this employee, as the dealer has to take the responsibility of his agent's behavior, and that will be a case filed by ongc for its property against great eastern for delivering defective item.

Till date no body bothers to contact me or to deliver the television which was purchased on[protected]. It is very unfortunate for a company like this who is reputed, if this happens no one will be interested to purchase from this type of reputed shop. My earnest request that when the great eastern trading company will get time to deliver my above mentioned item or otherwise kindly repay back my money which is with the company. Thanks

I have purchased a Panasonic television on[protected] order no. KG/1819/SO/08805 DT.,[protected], bit till date I didn't receive the above item. I have enquire about it to Mr Paltan Roy but his behavior is very harsh. So i have no alternative but to lodge a complain in consumer forum, I am lodging a complain to you in advane ad i am a old customer, the set i purchased for my mother-in-law.

, partha saha had booked a refrigerator godrej rt eon 290pc 3.4silk purple refrigerator on 3rd of november from great eastern trading company of barrackpore branch. Shree amitava ghosh was the salesman who convinced me to buy this refrigerator and he promised to deliver the product by 6th of november. Today, during telephone conservation he denied to deliver the product within sheduled time and he said it will take time up to 6 days to deliver it. I woild be out of station from 8th november. Please confirm me to deliver the product by 7th november positively.

Dear sir

My self mukesh kumar bairwa mane ek fridge aap ke tonk road jaipur store se 4/11/18 ko kharida tha. Aapke sales executives ne muje bola tha ki aap ko kal yani dhanteras par delivery de dunga lekin aaj pure din na to phone pick kiya aur na ji koi replay kiya. Sham ko mai office se gaya to muje karib ek ghante wait karne ke baad bhej diya.

I have brought a fridge on the opening of Great Eastern Naihati on 24th October 2018.The fridge would be delivered on 27th October 2018.They offered upto 40%discount but they cheated me.They don't give any discount.On 26th October 2018 I called the sales manager.He said goods are on the way and harassed me.Next day he said that fridge was out of stock.Atlast today when I want money back they behaved very roughly.Pls Sir/Madam have a look into this matter immediately.

Sir,
I bought a refrigerator on 5.8.18, they commitment it will deliver with in 7.8.18. But great eastern trading com. Habra branch is not delivered my product till now (9.8.18 at 6.15pm). I want to gift it someone, so its very embarrassing situation for me. Great eastern contact no-[protected].
My product bill no is (05039), my name-sukur ali, cont no-[protected].

Plz help me...

Hi,

I would like raise a complaint against mr. Rajesh sain, store manager & mr. Pradeep, sales manager regarding unprofessional behavior, fraud & cheating to the customer.

We have purchased the panasonic 40 inc smart led tv (As per bill attached) on 01st aug 2018 and it was delivered on 02nd aug 2018 at 1800 after so many calls and follow ups as this was supposed to deliver before 1200 pm. Attached called details is fyi.

On 03rd aug 2018, when we checked the tv, there was an error on the screen, which was immediately informed to mr. Pradeep, and he had confirmed that he has raised an complaint in panasonic company and service engineer will visit within 24 hrs.

Next day, i. E. 04th aug 2018, when we called up so many times to mr. Pradeep, he raised an issue in raj associates (Panasonic service centre) at 1406 hrs and raj associates confirmed that since they have just received the request engineer will visit in 72 hrs.

We had again called up mr. Pradeep, then he asked me to speak to his store manager, mr. Rajesh sain. Here, i would like to draw you kind attention that, i have spoke to one of worst person in customer services, unprofessional, arrogant, rude and most important fake and liar i. E mr. Rajesh sain. Attached phone call recording will proff that how kind of manager he is.

Today, is the the 6th day and still we have no information when we'll get our tv and why customer should suffer??

Also, i need a proper explanation that why it was not checked before delivering it to customer, what is the compensation you are going to pay me for mental harassment???

Bases on your reply we'll take the necessary legal action accordingly.

Please do not try to ignore this email and shall response within 48 hrs with proper justification and resoulation else my lawyer will take the suitable action.

Thanks,
Anurag gupta
M - +91-[protected]

I had purchased ac on 24.07.2018 from great eastern trading through invoice no r1122/1819/2208 through cheque. As explained to me the product will be deliver on the same day when the cheque has been cleared.
Cheque was deposited in bank on 26.07.2018 instead of 25.07.2018 as i instructed them. And on 28.08.18 when i inquired at showroom they assured me product will be deliver on 28.07.18 or lastest on 29.07.18 and also be installed.
The cheque cleared on 30.07.2018 and thereafter continuously i m trying to contact sales executive mr. Pradeep he was not responding properly. And saying ohh... Still not delivered.
Today when again i inquired at shownroom.. Manager mr. Rajesh was not aware about the status of invoice and product. He is not bothered about showroom products sold... Delivered... Or to be delivered... And all.

Such type of irresposible staffs the great eastern vaishali nagar jaipur have.

I lost interest on money i had paid for a week and time for persuing the delivery and lost the faith from get also.

I bring the matter to consumer court too...

Hi,

I purchased a lg 687 ltr. Side by side door refrigerator on 27th june 2018 from great eastern trading co. (Branch - raja park, jaipur). Firstly the delivery was late and then when i opened the packaging its door was out. The sales person not ready to come home and have a look. Lg technicians confirmed that its a defective piece and will replace it but not has been replaced till date. Since the door is out, the vaccum is not proper and hence cooling gas leaks. It is comsuming more electricity and also not giving proper cooling. Nobody at getco or at lg are listening and just delaying the replacement.

Regards,
Rajat

Great Eastern Chinsurah delivered a defective washing machine to my mother as found by the samsung installation guy. A machine part was taken out and machine was giving horrible noise.

Without using it, we raised replacement request at their shop 12 days back and since then my 61 years old mother is getting harassed with their fake promises like new washing machine will be delivered in next 3 days. Note, that they informed us, samsung already approved the replacement request quickly so I really can't blame samsung. Since then every 3rd day this chuchura branch finds new excuses all of a sudden. With 2nd reminder they said it is already at their salkia store which will come to chinsurah next day, when it did not come they said it is already in dankuni store which will definitely come after another 3 days, now after 3 days the manager said it is already in uluberia store and the delivery date is not in their hand! There should be a limit to their fake illogical promises!

The machine was an urgent need at our house as father is not well and we are unable to find a maid to handle households. Even after informing about the urgency the sales guy and the branch manager are not helping at all to follow up and get us the replacements as per promised date. As per their target dates we even changed doctors appointment for father but they are such irresponsible shop who do not bother to even harass the senior citizens with fake promises.
You keep your replacement product with you in some 10 more stores for another year! We want our full money back so that we can urgently buy it from some other shop or online.
Invoice no: W1624/1819/04872
Order no: W1622/1819/04665

Bought 1.2 T AC from Great Eastern Baguiati on 20.06.2018
The same was supposed to be installed free.Great Eastern promised to install the same for around Rs 750( For Angle fitting Rs 300 and water pipe @ Rs 15 /ft)
But at the time of installation I had to pay as follows
1.ANGLE : 300.00
2.WRAPPING : 700.00
3.WATER PIPE : 1320.00( @ Rs 30 /ft for 44ft which was much less than that in actual to be 35 ft max which is available in local market )
4.COPPER PIPE ( Beyond 10 ft) :1840.00( @ Rs 230 /ft for 8ft which was much less than that in actual to be 10 ft max that is excess of 2 ft pipe required.)

The issues are
1.when the ac was being installed I was not present . My family members could not verify the length of the pipe they used or the unit price they were charging. Taking advantage of that they took abnormal charges.
2. the same ac was being installed for free of cost by Hitachi at that time (offer was there).The customer care Hitachi confirmed that. The Great Eastern did not reveal this to me while selling the product. Instead they send their people for installation and took abnormal high charge

Goods are not being delivered even after repeated followup by garia branch and the sales girl miss ranjana misbehaved over phone today on enquiry. Had planned to purchase all my equipments here but now i will make sure none of my colleagues or friends visit this store. The contact no mentioned in the order receipt is incorrect. None of the staffs tried to contact me even after i lodged complaint in consumer affairs yesterday moreover ranjana insulted me over phone and disconnected

I have purchased an air conditioner of Hitachi make 1.5 TR vide seller Great eastern trading co bill no w1324/1819/04067 dt 06.06.18.It was installed on 08.06.18.After that it was not functioning properly.Proper cooling not available.Lodged complain through their toll free no video DOS req. no [protected] dt 17.06.18.Informed to Great eastern Sinthimore branch by physically also.But till now nobody has attended my problem.I am helpless to get the service from Hitachi/Great Eastern Trading and to get comfort of ac during this scorching heat at present in Kolkata.My name Mr Subrata Malakar mob.[protected] email. subrata malakar.[protected]@gmail.com

I have purchased a washing machine fridge and induction cooker from your garia branch on 14/06/2018 which was supposed to be delivered today i. E 19/08/2018 but the same has not been delivered and to my utter dismay
The sales representative, miss ranjana is not answering my calls intentionally. Moreover the mobile no mentioned in the order receipt is switched off and nobody is receiving the landline number either. This sort of high handed behavior of the sales staff is absolutely unacceptable and will compel me to knock the doors of consumer forum if necessary.

Pl send hitachi 1.5 ton ac as tomorrow i will go state bank of india, bajkul12452 br, only son will go kolkata as house staff dr of govt hosp and my mrs will go hs school. I already paid rs. 45000/- through latest sbi yono ac as per advices from manager/dr staff of your tamluk br bill dtdv15062018. Previously my mrs and son go to your shop and i have gone and see the product mentioned in whatsoff. Please arrange today. With regds, sankarprasad sen. Service manager