Great Eastern Trading — Complaint about our samsung 301 litres fridge

Address:

Inda opposite of LIC Building,Kharagpur,Paschim Medinipur 721301

We have paid the full payment on 18th june'23 for the fridge and the salesman assured that within 2days we will get ours fridge but we got the delivery of the fridge on 28th of june'23 which was after 10days and again the fridge which we got was dent in two areas upper door and the lower door of the fridge.So we told then to replace it and then again they gave the fridge on 30th june that too also having scratches and spots all over the body, sticker is also present which was used in the showroom and its pretty old looking like.And for this we asked them to replace the fridge and give us the proper fridge but still they are not replacing it even though the manager is also not receiving ours call.Though we have waited so long than theirs promise date but still we didn't get the good product.We are facing so much harassment due to them.Kindly help us in replacing the fridge with a good one.They gave us the old product with scratches and spots in the fridge.We have continuously asked them to replace but they are not responding.We want the replacement.Kindly help us