| Address: H/31/2467, SEVOKE ROAD, BHAKTINAGAR, SILIGURI -734003 |
I had ordered a panasonic ac (12ku/ykyf1 1.0 ton 3s inverter split ac) with great eastern trading co. (gstin: 19aabcg1740k1zm, siliguri branch) on 06th march, 2023 and made full payment on the same date (order no. W2922/2223/12088). I asked the store for delivery on next day. But the store insisted that the store shall remain closed on 7th and 8th march, 2023 on occassion of holi. So the store assured me to deliver the ac and install it on 09th march, 2023 and shared contact number of mr. Ajay sharma from service centre (mob no.: +91 [protected]). I consented for the same. On 9th march, i called the sell person mr. Gopal malakar (mob. No.: +91 [protected]) at 10:52 am and 11:02 am to ask for delivery and installation but he did not receive my call. So i called on showroom number (no.: [protected]) at 11:19 am which also did not receive my call. I again called on the same number at 11:21 am and told them entire story. They assured me that delivery and installation shall be completed as assured on 9th march only. At 12:54 pm, i again called mr. Gopal malakar for asking the status of delivery and installation and he told me that he will check the status of delivery. Finally, i received the delivery at around 3:00 pm. After receiving the delivery, i called mr. Ajay sharma at 3:36 pm to request for the installation. He told me that he is not available and he shall forward me another contact number to talk. However, he did not forward me any contact details of any other person. So i called mr. Ajay sharma again at 5:42 pm to ask for the contact details but he did not receive my call. So i called mr. Gopal at 5:44 pm but he also did not receive my call. I again called mr. Gopal at 6:02 pm and told him that mr. Ajay sharma is not receiving my call and i am still waiting for the installation. So mr. Gopal told me that he would check and let me know the status. I did not receive any response so i again called mr. Ajay at 6:46 pm but he again did not receive my call. Finally i again called mr. Gopal at 8:34 pm to complain but he again did not respond my call. So i called at the showroom number at 8:35 pm and one lady received my call. I told her the entire story and she told me that she would check and let me know. I waited but i did not receive any response. I again called at the showroom number at 8:52 pm to check the status and one guy named mr. Subodh received my call. I asked him for the status and this guy was very ill mannered. The worst of all i had talked to throughout the day. This guy instead of being sorry tells me that what could he do. He asked me that why i am calling at that time and it was time to close the showroom. He also argued with me that why didn't i take delivery on 6th march itself. Instead of being sorry, this guy told me that i was arguing with him. He then took mr. Gopal over the conference call and then they said that they would install the ac on next day only. Later at 9:01 pm, mr. Gopal called me and he was trying to justify himself that he was nowhere at fault. He even told me that i should learn to make these kind of adjustments.
This was just pathetic. These guys literally harassed me throughout the day. I understand that sometimes it happens but these guys should literally learn to accept their incompetence on part of delivering value to customers rather than arguing with customers. They should learn to be humble enough and accept their fault that they have caused me inconvenience (especially mr. Subodh). I am highly dissatisfied with their customer handling. I will never refer great eastern trading company to any one now. If you really care for customer sentiments, please take action against them. I don't anything from them except their sorry for the inconvenience caused to me.
Great Eastern Trading customer support has been notified about the posted complaint.
