Great Eastern Trading — Delivery of a Sony SA-D40 Speaker Set

Address:

319/11, Jessore Road, Nagerbzar, Kolkata-700074

On the evening of the 7th of October, I went to the Nagerbazar (Kolkata) Branch of Great Eastern Trading Co. and ordered a Sony SA-D40 Speaker System. It was meant to be delivered in a span of two days, at which point they said they were unavailable to do so, and have been unavailable to do so, at 12:21 PM in the afternoon of 13th October. The full recount of the incident is as follows:

DATE: 7th of October,[protected]

GST INVOICE NUMBER: 19AABCG1740K1ZM

ORDER NUMBER: W2022/2021/03905

EVENT: On the evening of 7th of October, I went to the Nagerbazar Branch of Great Eastern Trading Co., along with my mother, and looked around for a Speaker System. I was recommended the Sony SA-D20, which I initially liked, but later on checking online, changed my mind about the purchase. I wanted to book a SA-D40, which the Sales Executive told us before hand wasn't available. Naturally, I wanted a full refund, as though an invoice had been created, I had not even left the store with the product. I was then reassured by the Sales Executive that a D40 model could be availed, but I would have to get it delivered instead of taking the product home personally. I agreed to this proposal, and was told the product would reach me in a matter of two days. I inquired about this promise multiple times in the store itself, just to make sure there were realistic expectations set. Every time the reply was the same. So I went home, expecting the delivery in two days. Even then, till the morning of 10th October, a Saturday, the product remained undelivered. A phone-call was made to the Branch by my mother, who was then reassured that measures would be taken and the product would reach us at most by Monday, 12th of October. On calling on Monday, the Sales Executive said he shall be bringing the product personally from the warehouse and delivering it. That too was an unkept promise. Today, on Tuesday, after a call, the Executive claimed he was unable to procure the product because of the lockdown. As this product is not just for casual use, this delay in delivery is costing me.

RESOLUTION: A full refund on the bill immediately.