Green Trends — Worst service

Address:	Coimbatore, Tamil Nadu, 641004
Website:	Green trends

I had straightening at Green Trends, Hopes College branch, Coimbatore on Jan 26th and I informed that I have a complementary hair wash on Jan 29th. When I went for the complimentary hair wash, my stylist told me that there is a bend in the backside, so we'll have to do correction again. She informed me that there was only a single bend. Then, I took hair bath after 2 days and was able to acknowledge that my hair has completely turned to its previous state. It was looking like I have not had a straightening at all.
I am an IT professional working in Bangalore. I took leave and came to Coimbatore for the hair correction since the hair must be left free for 2 days after correction.
I had the hair correction on Feb 24th. After my first hair bath on 26th Feb, I was able to see bends on my hair again. It's not looking like straightened hair. Only the lower part of my hair is straight.
The stylist told that one month gap is essential to do correction. But that was false. Most of my friends and hair care websites said that the straightened hair should not be heated again for any reason atleast for 3 months. The stylist did not tell this to me.
Again I visited the salon by Feb 26th evening and showed them my hair. I did not get proper response. They told me to come on the next day (27th Feb). I went on the next day too. There was a trainer who checked my hair. His name is Suresh. I said all the happenings from beginning to him. He checked my hair. He told me to wait for a few mins. I guess he has a call with some higher management person. Then, he had a discussion with the stylist (Meena) who did me straightening. Finally, they told me that they will provide 2 complimentary spa services and again correct my hair. I disagreed and told them I have no trust and to refund my money. The manager of Coimbatore branch too spoke to me via telephone. He too said the same. He told that we will do everything as complimentary. I asked him what is the assurance you give me and how can I trust that the same will not repeat again. He replied that he can do only this and refund is not possible. He also told me that the complimentary services that they provide further will be by a trainer who is well trained. Why did they not do this first?
I feel that the money as well as my time is total waste. Why are they having people with no experience? Am I the one to experiment with??? I deeply regret choosing your salon for my straightening. It was not like this before. I had my first straightening at green trends on September, 2015. It was an excellent experience then. It's not so now. I will never suggest this salon to anyone after this.
I have attached the copy of my bill. Take necessary action. I can't be patient further. I can't waste my time again on your complimentary services. I want my money back.