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Grofers Complaints & Reviews

grofers.com
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Updated: Jan 12, 2026
Complaints 483
Resolved
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Unresolved
433
So far, so good. Grofers is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Grofers will keep up the work and continue to help more customers with their concerns even better 🤝
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Grofers reviews & complaints page 2

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S
Sugandha09
from Delhi, Delhi
Jan 19, 2022
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Address: 16/31, Vasundhara Colony

Hello Team,
I had ordered some fresh fruits today. However, some of the delivered items were rotten & not upto the mark to be consumed. Please either refund or replace those items at the earliest. This is really not expected from the service provider.
Items- Guava & Chikoo
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    A
    [email protected]
    from Delhi, Delhi
    Jan 13, 2022
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    I am continuously calling grofers team and bank to get my refund but no one is responding everyone is asking to contact other one.
    I have cancelled the order on 02 jan 2022 which had amount 527/-
    Amount has to be refunded to me by 7th jan but till now it is not received.
    Grofers customer service is asking that they have refunded the amount and their work has been done now is i want my money back then i have to file dispute in bank. It is no responsibility of grofers.
    Grofers customer support has been notified about the posted complaint.
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      S
      Selvivaristor
      Jan 9, 2022
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      Today at 7:28 i have placed order..order id is ORDO99049061. At 7:40, in applications order marked delivered but i have not received any oder yet. I try calling agent but no response and i have tried customer chat section. Sent so many messages but no response from them...i don't know what type of customer support they are providing us..i need my ordered items or refund...very disappointed with the chat support.
      Grofers customer support has been notified about the posted complaint.
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        A
        Aakansha Chaudhary
        Jan 8, 2022
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        Hi team
        I want to submit that i ordered two items from grofers / blinkit i received invoice slip but i haven't received order. Kindly work with internals or delivery/vendor person and initiate my refund

        Order Id : ORD[protected]
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          P
          preet sidana
          from New Delhi, Delhi
          Jan 8, 2022
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          Address: Rajouri Garden

          It appears Grofers have a contract with Vendor to get all their poor stale items delivered to the customers home. Placed order for the first time and had very bad experience
          Grofers customer support has been notified about the posted complaint.
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            M
            Maua
            Jan 6, 2022
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            You blocked my account without any significant proof, unblock it asap
            Grofers customer support has been notified about the posted complaint.
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              V
              vivek9700
              from Bengaluru, Karnataka
              Jan 4, 2022
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              Address: Bangalore

              Blinkit claim for 50 % off for first user but they are internally making user as existing user and saying no offer.
              I am first user of grofer/blinkit so coupon worked for me but I did not got delivery in 18 min and after 24 hr my order got cancelled without any reason and when I reordered it says I am existing customer, this is same happen with many of my friends. I think it is their strategy to fool customers and increase their database with no of people. But I made a mistake ordering from blinkit which says 18 min delivery but it never happen instead I would have ordered from swiggy and i would have got same day delivery.
              Grofers customer support has been notified about the posted complaint.
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                V
                vivek9700
                from Bengaluru, Karnataka
                Jan 4, 2022
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                Worst experience with BLINKIT, they claim for 18 min delivery that never happen, when contacted customer service they said there is delevery issue and they will try again but after 24 hour they cancelled order without any reason
                Grofers customer support has been notified about the posted complaint.
                Jan 04, 2022
                Updated by vivek9700                 Grofer- BLINKIT they claim 50% off for first user and when I ordered first time and applied the coupon it worked but order not delivered and they cancelled without any notice. Again I ordered then it got cancelled without any notice. I contacted customer care and they said I am existing customer as per their faulty system so I am not eligible for first time user. When I said I am using first time grocer they said no my system is saying you are existing. That the funniest thing. But they claim 50 % off never worked, it was just wasting of time with grocer, I would have done it from swiggy same day. Bad decision to go with BLINKIT, please don't ad what you cant do
                View replies
                I also had similar worst experience. Coupon code given after successful IPL bidding shows invalid when applied. No mind to resolve - only mails exchanged asking for information repeatedly. Looks like a fake code. Bad experience. Stopped using them.
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                  K
                  Karan05grofers
                  from Lucknow, Uttar Pradesh
                  Jan 1, 2022
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                  Unable to login to .y Grofers account.
                  It automatically logged out, and now OTP is not sending and unable to login.
                  I have issues with my order which is delivered yesterday.
                  Grofers customer support has been notified about the posted complaint.
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                    N
                    Neo21
                    from New Delhi, Delhi
                    Dec 28, 2021
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                    Don't ever buy from them. It's been for long time they have send bad quality products despite many reminder and now they have started sending expiry products. And when asking them they simply send automated response and close the chat on you face. I've posted my review online with the pics and the chat with these guys. Please my request, for you health and safety, do not buy from these pathetic guys. You suffer illness if buying from them.
                    Grofers customer support has been notified about the posted complaint.
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                      9
                      9330011673
                      from Kolkata, West Bengal
                      Dec 27, 2021
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                      Address: 55b, Dr Sarat Banerjee road Kolkata-29

                      I am rudra prasad ghosh, delivery partner id- wor104526. I worked in Kolkata Sarat Bose road grofers hub, store manager name is jibanesh mondal, without any fault of mine store manager rusticated me from delivery partner job, I am very much suffering from financial problem, at this moment I am not having money to try to solve my financial situation, I want a justice from you, and not a single notice he throws out of me from this job, thanks,
                      Grofers customer support has been notified about the posted complaint.
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                        N
                        Nitin1986kumar
                        Dec 26, 2021
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                        This is Regarding My Account, That is Suspended Without Any Prior information And Reason Too. Please Unblock My Account As Soon As Possible. My Account Login Number is [protected], Please Unblock This Number Sir/Mam. Thank You
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                          lpbnmj
                          from Mumbai, Maharashtra
                          Dec 25, 2021
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                          Address: Delhi

                          I have placed my order which has been accepted but my order has not been delivered till yet.Bow the order is also not showing
                          Grofers customer support has been notified about the posted complaint.
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                            A
                            ArzooRawat
                            from Delhi, Delhi
                            Dec 16, 2021
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                            I had placed an order which was not actually placed but amount was deducted from my account.So I raised the complaint about same.They told me that they had received the amount but since the order was not placed they will refund it within 2 3 days. But since I didn't got it back even after 5 days I contact them and now they are saying that they haven't received any amount.
                            Whereas my bank also shows that amount was received at their end.
                            Please help!!
                            Grofers customer support has been notified about the posted complaint.
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                              G
                              Gita Donkal
                              Dec 16, 2021
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                              It shows order delivered but I haven't received my order yet. This is so frustrating.
                              Grofers customer support has been notified about the posted complaint.
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                                nicknamedugo
                                from ghaziabad, Uttar Pradesh
                                Dec 12, 2021
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                                Address: h 10 sertor 9 vijay nagar ghaziabad up

                                Items are missing
                                ORD[protected]
                                Gowardhan Premium Cow Ghee (Jar) *3
                                3 items are missing in this order
                                Grofers customer support has been notified about the posted complaint.
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                                  D
                                  deepak3991
                                  from Gurgaon, Haryana
                                  Dec 1, 2021
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                                  Savemore Floor cleaner is getting deteriorated(kaharab) before it expired

                                  Hi,

                                  I bought one of your products "CITRUS Floor Cleaner" from Grofers. I noticed liquid inside this bottle turned from citrus yellow to red in just a few months.
                                  The Product is still not expired yet. Now when I am raising my concerns Grofers saying they can only entertain within 4-7 days of delivery after that user is it own risk.
                                  Though these floor cleaner are own by Grofers under Savemore brand but they don't...
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                                  vivek1232022
                                  from Powai, Maharashtra
                                  Dec 1, 2021
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                                  Ordrered fruits with special offer they advertised as 50% off, all fruits were bad and horrible quality and rotten. When i wrote to them about refund they said only in 4 days they will refund from order.
                                  I will only know fruit quality after i open the fruit not from outside. This is a scheme to cheat customers by buying fruits in bulk and then selling with discounts that are rotten.
                                  Grofers customer support has been notified about the posted complaint.
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                                    S
                                    Sun_shine
                                    from Gurugram, Haryana
                                    Nov 26, 2021
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                                    I added money to Paytm wallet on the grofers app. The transaction was completed and my money also got deducted but no order is placed. Please help.
                                    Grofers customer support has been notified about the posted complaint.
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                                      S
                                      suniltulushan
                                      Nov 11, 2021
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                                      Website: Grofers delivery app

                                      I haven't received the delivery but grofers has marked it is as delivered. Grofers customer care executive straight away denied any help.Delivery boy doesn't responds to calls.
                                      Grofers customer support has been notified about the posted complaint.
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