Grofers Complaints & Reviews

Grofers – selling expired products in the name of "sale"
I have placed an order on 23rd Jan 2021 and the items were delivered on 25th Jan 2021. I have ordered almost 14 items. I usually don’t look at the manufacturer date, i trust these online retailers.
But one when I planned to use saffola veggies masala oats somehow I checked the date and figure out that it was having the manufacturing date of 4th Oct 2019 and its best...

Order delivered in system not physically, i dont understand what kind of system is running by such kind of companies, no direct no for customer care, support chatting is useless because of not appropriate options
govt or some other controlling agencies should take care about the way of working of grofers...

Grofers introduced sale scheme that on every purchase of 1800 inr, there is a guaranteed inaam and i choose one of the gift but when i receive order, they said my choosen guaranteed gift is out of stock.
They do not know the meaning of guaranteed.
Also, not sending my order on time. Customer service is really worst. They do not reply on time.
Secondly they mentioned a scheme that on 1st order when user sign up with someone's...

Being a lady person of my house.. You will be return all item bcs main item were missing and non proper response of chat box.. earlier in case of non availability of product it is automatically updated in app before delivery.

Next day your one executive visited and asked for return. A cup set which was Brocken delivered that was ordered from another account .

Now where is my fault that you grofer ppl humiliated...

Hi,

I am an old and premium customer of Grofers. I ordered on Grofers last on 16th Jan and On 17th Jan, the team blocked my account for no reason. When I asked, they told - Unusual purchase pattern. I always pay in advance with cards, so that's an invalid reason from their end.

I already purchased a premium membership a few days back, also have 5000+ win-win points (Special Points), 1000+ Orange Cash, so either...

Damaged and spongy goods and very old goods are supplied...

The quality of almonds
(500) delivered was very poor with almost half had to be thrown away.mijoo...

I am using this app for purchasing groceries from long time, however now I found one scam which is running from a long period now and due to which customers are loosing money.
So the scam is - When you are placing an order on grofers app, they will add one Smart bachhat club membership plan them self, and doing the auto renewal on by themselves for monthly which is for 79 rupees a month that get auto deduct from your card that you...

I opted for Smart Bachat Club Membership (₹249 X1)=₹249 of Grofers in Order No ORD[protected] on 8th Nov 2020. In this program the site assures of extra discount and free deliveries.

Though this has still not been activated.

For this I contacted the support team through chat on App several times and have written emails to their helpdesk several times again but there is always a standard template reply that...

This complaint is regarding order id[protected] and bill no CLC344T[protected].
The order amount after discount was 2066 rupees. However, the sales delivery person took Rs 2609 which is pre discount amount. I want a refund of the balance. None of the grofers number seem to be working. The order was delivered today ie 6th Dec at around 7:45 pm in lucknow. My contact details are [protected] Name: Shaifali Gupta. The address is 3/80, Vivek...

2 packets of grofers mother's choice soyabean oil (cost-212) (order number[protected]not delivered.
Delivery boy also did not opened the packets and there was only a old person in the house....

Twice payment for order number
ORD[protected] RUPEES 803.00...

I placed a order for Rs. 3011 and amount was debited was the order was not placed. They told to contact the bank but bank says the amount has reached grofers. But grofers are saying that they didn't recieve any money....

I tried to place an order on 22nd Oct 2020 but order couldn't be placed or completed and money got deducted from my bank account...While checking with my bank, I was suggested to get in touch with grofers since money has already been sent to grofers... Transaction ID :[protected], amount 805 INR...
Kindly arrange to refund my money ASAP......

I recently placed an order and it got delivered today.

The delivery agent was very rude and he asked me to collect the order from a place 50 meters away from my place though it was supposed to be a home delivery.

He also asked me to order just 2-3 items in 1 order....

Dear Sir / Madam, Delivery boy leaves 10 Kg Atta on ground floor in orphan situation, Where someone can steal the same, Verbal Message given me on Mobile, "Please Collect Your Baggage of 10 kg, Help Me" whether we are not helper of delivery boy, Total Weight of order was near about 30 Kg, How we should determine In next order about order quantity or weight. This is grofers responsibility how to manage and deliver our orders. Please assure...

Order no ord[protected]. had ordered 8 blankets in 2 packs of 3 and 5 . But order shows complete. I hv only rec'd 1 pack hving 2 blankets. Please refund my 1000 rs. And return the order...

Sir aapne mera account block mar diya hai mera account please unblock kar dijiye me ghar ka saman nahi manga pa raha hu please unblock my account
[protected]...

Some grocery items were booked online and paid in full(Rs. 6500), but grofers failed to deliver whole of the product on Nov. 2, 2020. Products worth 2100 has not been delivered till date....

We ordered Flair Plastic Container set of 2 pcs against order no. ORD[protected] at Jaipur stores and it is delivered on 28-10-20. We have found that one of the container is broken. Our address is Poorvi Borate 57/4, Poundrikji Ki haveli, Joshi colony Jaipur. Phone number is [protected]...