Grofers — Harassment by the Grofers Lucknow in the order no ORD[protected]

Address:

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Dear Sir
I have placed a order (order no -ORD[protected]on 14 April 2021 at 11.11AM of 21 items, which was to be delivered by 16 April 2021. but after 9 PM when my order was not delivered, I called to the delivery boy named DIWAKAR Mobile no [protected], he said that due to some personal reasons he won't be able to deliver the item today and will deliver the order tomorrow morning dated 17april 2021.but suddenly grofers lucknow changed the order status from out for delivery to order placed without my consent and changed the delivery date to 20 April 2021 . on contacting customer care there was no reply. on consistently contacting the grofers customer care there was a typical response of due to operational issues the order delivery date is rescheduled. this is the monopoly of grofers in which they just harrase the customer. in which they do what they want without taking customer consent.
on 20 April 2021 after waiting from 14 april 2021 for my order to deliver. they all of sudden called me to tell that we have to cancel the order[due to which I have to bear
loss both mentally and Economically as prices of the items risen up as compared to 14 april 2021]
what type of service is this??????
if you don't want to deliver why take order????? and if you can't deliver the local delivery, you should cancel the order on 14 April when order was placed. or on 16 when the delivery was slated.
this is the harrasing attitude of grofers lucknow which I think just want to harrase the customer in the name of customer service.
kindly take stern action against the lucknow grofers jankipuram area. so that no one else can suffer just like me.

RK(Rakesh Kumar)
Manager
Indian Bank
Mobile No [protected],
[protected]@gmail.com
HN 3/143 sector H jankipuram lucknow