Gujarat State Road Transport Corporation [GSRTC]

Gsrtc — Deduction of reservation charges twice while online booking

Bhagirath_Parmar

from Ahmedabad, Gujarat

Jan 31, 2015

Address: Gandhinagar, Gujarat

I would like to bring to your notice that I was doing online bus ticket reservation from GSRTC website today only, from Rajkot CBS to Ahmedabad CBS and ticket got booked successfully but reservation charges got deducted from my Standard Chartered account twice i.e, a sum of Rs. 298 (Rs. 149 + Rs. 149). So I kindly request you to look into the matter and refund the extraneous outstanding amount i.e, Rs. 149 as soon as possible. Expecting a quick response from your side. Journey Details: PNR Number: G8581627 Journey Date: 01/02/2015 Journey From: RAJKOT CENTRAL BUS STAND Journey To: AHMEDABAD CENTRAL BUSSTAND Trip Code: 0400RJTSPREXP51 Class: EXPRESS Passenger Name: Jiten Parmar Name: Bhagirath Parmar Contact No. : [protected] Email: bhagirath.[protected]@tcs.com

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Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

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Comments

sankalpv

from Ahmedabad, Gujarat

Jan 31, 2015

I also had the same problem, I am still in shock that, one of the government authorized websites is working like this, forget about everything else, non-working of payment gateway properly is a shame for sure. I hope someone is looking into the matter and I give you my moral support.

kniyl33

from Gandhinagar, Gujarat

Jan 31, 2015

I have also faced some issue in gsrtc online booking. I have got the ticket with seat No 42 but when i got the bus, only 40 seats were there. So i had to travel on my feet.