This is regarding booking id [protected] on booking.com and booking id ynxgn on guesthouser.com.
I tried to book a 2 day stay at ooty from april 19, 2019 to april 21, 2019 with the help of a friend one month prior to my arrival. The friend's bookings got canceled on 14th april '19. Then i had to book from my own account where i got a property match named cottage room in ooty, by guesthouser 23560. The payment was non refundable but if i wouldn't pay beforehand my booking would be canceled.
So i made full payment of ₹4458 and got a confirmation mail from guesthouser and booking.com.
Since there was no contact number given of local owner, i called the customer care of guesthouser.com and received a response that they are in contact with the owner of the property and will get back to me in one hour.
I didn't get any call. I tried calling the number again and again and i was only put to the waiting queue. I sent a message on their chat as well as their facebook page. I didn't get any response for two days. So i went to the location given in the map only to find there were no properties as given in the photograph of that building.
My friend and i scanned the whole area on foot asking people if they have seen the building as given in the description in vicinity. Finally we found the building in a street after one hour.
But the owner of the hotel said that they don't take online bookings anymore. They have been telling guesthouser to close the inventory and stop sending them guests but there hasn't been any response. So their rooms were full and we didn't have any place to stay.
Thanks to the helpful people in the neighborhood, we got a place to bunk in after a hassle of 2 hours and thats how guesthouser spoiled our vacation.
Also, i got a mail after we checked in at the new place that my booking has been canceled at my request. The point is i never could contact them, let alone request them to cancel my booking. They are a complete fraud and even owners of the hotels in the neighborhood of ooty are tired of them.
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