Guesthouser.com Complaints & Reviews

I booked 2bhk apartment in goa on nov, 2019 and paid 30000rs to them for 5days. Now, i received the message on 21st dec, 2019 that my booking is cancelled and then immediately got a call that host is denying to provide the apartment as the current market price is much higher for the apartment today. They did the last minute cancellation without prior intimation or discussion. Now, i even don't know whether i will get the refund or not....

I have sent the below mail to [protected]@guesthouser.com but no reply received
Dated 13.06.2019 --Reply to me on this as soon as possible.
Booking number [protected]
COMPLAINT : BOOKINGE NOT DONE NEED REFUND OF RS 15, 305 /- BY TODAY ITSELF.

HARSH,
MESSAGE RECEIVED : We have received the full payment of INR 15, 305 for [protected]. The details of the property will be shared with you today. Hope you...

Hi team,

I have booked the room in ooty on may 18 (Check in) - may 19 (Check out). They confirmed the availability and paid the cash on online.

While i reached with my family on may 18 hotel receptionist said that room is not booked under your name please check with booking agency.

I have spent more than 2000 rs to reach that hotlel also.

I have called the customer help desk, after...

This is regarding booking id [protected] on booking.com and booking id ynxgn on guesthouser.com.
I tried to book a 2 day stay at ooty from april 19, 2019 to april 21, 2019 with the help of a friend one month prior to my arrival. The friend's bookings got canceled on 14th april '19. Then i had to book from my own account where i got a property match named cottage room in ooty, by guesthouser 23560. The payment was non refundable but...

I made a booking through booking.com for 03/01/2019-06/01/2019 and it was cancelled by the host and didn’t even informed me. One day prior when I called them, they said sorry that booking has been cancelled and they have a different accommodation at different price but I wasn’t willing to pay a single penny above the amount I already paid them. Then I called Booking.com regarding this so they asked me to find a new accommodation and if...

I have booked a bungalow in alibaug, maharashtra on 8th december, 2018 online from booking.com. Guesthouser was the host of the property & told me to do full payment on the same day for confirmation. I did partial 5000 rs. Payment & assured to do remaining payment on 11th december, 2018. When i called on 11th december to complete the remaining payment, host guesthouser told me you need to complete the payment before 15 days from the check...

I booked a property and paid in advance via booking.com. The reservation landed in guesthouser.com where the money as landed as well. Got told that the rooms were over booked and tried to find another one fir similar price. Once found the agent sent me an invoice that didn’t contain the already paid amount and woukd nit accept to put the reservation in their web stie in my account. I cancelled the booking via booking.com and received a...

The site provides false commitment. They commited a booking to us in dapoli with reference gkl8m. It was clearly mentioned that you can pay when you come on the site.

Later sms used to come with a link to pay.

Then without giving a call they cancelled the booking at the last moment.

Totally unreliable and false commitment.
We did not do any other booking and all our holiday and plan...

I had booked a banglow in mahabaleshwar (Booking no: pv3oy) but the property was not liveable. I had booked for 18th and 19th of june. I reached there with my family including 3 kids at 10pm on 18th night. There was no electricity at the property. The caretaker informed that there is a power supply problem and there is no backup power. They promised that the electricity will come quickly. We stayed there till 10:30 but no electricity. Strangely,...