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Updated: Nov 15, 2025
Complaints 589
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22
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Bad 😕 It seems that Gujarat Gas has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Gujarat Gas reviews & complaints page 21

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A
Alpesh154
Jan 11, 2019
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Address: Navsari, Gujarat, 396450

I have applied for new connection last year on 14/05/2018. It’s been 8 months and i still didn’t received it. Every time i call them they say it still in process.

My neighbor got the connection within a month after application because of someone he knew in gujarat gas office navsari. I don’t want to revel the identity if the person.

Please inform me if you need additional details.

—
Thanks
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    M
    Mehgana Tol
    from Ankleshwar, Gujarat
    Dec 31, 2018
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    Address: Valsad, Gujarat, 396195

    Customer name savita koshor hadiya,
    Address: 306, shubhalaxmi chs ltd, gunjan vapi east.
    My last 2 months bill has come rs 2, 659, which is wrong.
    We request to recheck your meter reading and give revised bill with correct amount.
    This bill amount of rs 2659 is not possible. Its overbilled.
    Reading is also not taken properly. Jul aug 18 reading was taken 208, past and current. No diff? So i have doubt, that you have not billed us properly for last two months.
    My last two payment receipts attaching for ref. Also i have attached current bill.
    +2 photos
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      P
      [email protected]
      from Visnagar, Gujarat
      Dec 30, 2018
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      Address: Navsari, Gujarat, 36321
      Website: GSPC

      હું પટેલ ભીખુભાઇ બુધાભાઈ મુ : તલોધ કોળીવાડ, પોસ્ટ : બીલીમોરા ના રહેવાસી શુ, મેં ગેસ લાઇન કન્નેકશન માટે તારીખ : ૧૭/૯/૨૦૧૦ ના રોજ Gujarat Gas CNG Station, બીલીમોરા એ એપ્લિકેશન આપેલી છે. એપ્લિકેશન નંબર : ૦૧૬૯૭૮૨૮, રેસિપિત ન: ૭૨૦૮૨ છે. પણ હાલ તારીખ ૩૦/૧૨/૨૦૧૮ કનેકશન માંડ્યું નથી, અમે વારંવાર બીલીમોરા સેંટર માં કન્નેકશન ની વાત કરી પણ હજુ સુધી કોઈ પોઝિટિવએ રિસ્પોન્સ ના માંડ્યો હોવાથી આપ શ્રી ને આ કાગળ લખી ને વિનંતી કરીયે છીએ કે કનેકશન આપવા માટે વિનંતી છે. મારી જ બાજુ ના ફળિયા માં ૨૦૦મીટર ના અંતરે કન્નેકશન આપેલ છે તો મારા ઘરે કેમ નથી આપતા, તો આપશ્રી ને આ બાબતપર ધ્યાન દોરવા માટે વિનંતી કરીયે છીએ.
      અમને આપણા તરફથી કોઈ સકારાતમક રિપ્લાય મળશે એવી આશા રાખીયે છીએ,
      Gujarat Gas customer support has been notified about the posted complaint.
      Dec 30, 2018
      Updated by [email protected]       હું પટેલ ભીખુભાઇ બુધાભાઈ મુ : તલોધ કોળીવાડ, પોસ્ટ : બીલીમોરા ના રહેવાસી શુ, મેં ગેસ લાઇન કન્નેકશન માટે તારીખ : ૧૭/૯/૨૦૧૦ ના રોજ Gujarat Gas CNG Station, બીલીમોરા એ એપ્લિકેશન આપેલી છે. એપ્લિકેશન નંબર : ૦૧૬૯૭૮૨૮, રેસિપિત ન: ૭૨૦૮૨ છે. પણ હાલ તારીખ ૩૦/૧૨/૨૦૧૮ કનેકશન માંડ્યું નથી, અમે વારંવાર બીલીમોરા સેંટર માં કન્નેકશન ની વાત કરી પણ હજુ સુધી કોઈ પોઝિટિવએ રિસ્પોન્સ ના માંડ્યો હોવાથી આપ શ્રી ને આ કાગળ લખી ને વિનંતી કરીયે છીએ કે કનેકશન આપવા માટે વિનંતી છે. મારી જ બાજુ ના ફળિયા માં ૨૦૦મીટર ના અંતરે કન્નેકશન આપેલ છે તો મારા ઘરે કેમ નથી આપતા, તો આપશ્રી ને આ બાબતપર ધ્યાન દોરવા માટે વિનંતી કરીયે છીએ.
      અમને આપણા તરફથી કોઈ સકારાતમક રિપ્લાય મળશે એવી આશા રાખીયે છીએ,
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        A
        Atul c Patel
        from Vadodara, Gujarat
        Dec 27, 2018
        Resolved
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        Resolved

        Sir/madam
        My self Atul Patel.
        I have booked new domestic gas connection for my house kitchen at bilimora. gujarat wide rec no. 047966 dated 29/04/2017 with payment of 1115/ rupees paid. Owner name is chhaganbhai veljibhai patel Application no. 30086558
        At the time of booking of new connection the person verbally committed for 3 to 4 months for installation of this connection, since, 1 year all our neighbours used to domestic gas connection but after 2 year completed I often visited bilimora office but they are not response. After all 2 year compiled but, not Installation gas connection till date...
        I hope you have consider my complaint of first priority and solve this problem..
        Thanking you...
        +1 photos
        Dec 29, 2018
        Complaint marked as Resolved 
        Mob- 9727740074 E mail- [email protected]
        Gujarat Gas customer support has been notified about the posted complaint.
        View replies
        Gujarat Gas — not installation of new domestic connection till dated.

        Sir/madam
        My self Khushu Tharaval
        I have received Confirmation massage ( Your Commissioning is done and your billing will start soon your customer ID is[protected] this is massage was received on 18 April 2019 but yet not connection done i have many time call in the local office we have raised many complaint but yet not get connection done.

        1) Complaint no [protected] dated 18/04/2019 after this Complaint Massage is received your commission is done and billing will start soon as on 01.07.2019. but yet not done

        2 ) Complaint no [protected] dated 08.08.2019 massage from Gujrat GAS Will be serviced shortly

        3)Complaint no. [protected] dated 14.08.2019

        I hope you have consider my complaint of first priority and solve this problem..
        Thanking you...
        Reply
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          R
          Rajesh Mehta Jain
          from Jalalpur, Gujarat
          Dec 10, 2018
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          Address: Surat, Gujarat, 395010

          मैंने समय से 15 दिन पहले बिल भर दिया था लेकिन उसके बाद वाले बिल में लेट फीस करके उस ₹75 एक्स्ट्रा जोड़कर बिल भेज दिया है जो मैंने पेड़ भी कर दिया है यह सरासर अन्याय है यह आपके कंपनी के साख खत्म करने वाली हरकत है कृपया इस पर ध्यान दें मेरा कस्टमर आईडी नंबर[protected]
          Rajesh jain SURAT MO. [protected] कृपया इस फुल को स्वीकार कर मेरा एक्स्ट्रा अमाउंट वापस कर दिया जाए
          +1 photos
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            N
            Narottam Solanki
            from Surat, Gujarat
            Dec 7, 2018
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            Address: 363002

            Dear sir,
            I requested to gujarat gas ltd at surendranagar wadhwan kothariya road for extra point in bathroom, i paid rs 3540/- dtd 16/11/2018 receipt no aa/2017/100345. My application form no
            Is[protected],
            After many long time no any good response from the office, my daughter's
            Marriage is dtd 11/12/2018. I request to
            You pls do needful in this matter urjuntly.
            Name:- narottambhai meghjibhai solanki
            Address:-14, krishna park, 80 feet road, surendranagar.363002.
            Mob [protected]
            E mail:- [protected]@gmail.com

            Thanks for cooperation
            Gujarat Gas customer support has been notified about the posted complaint.
            Dec 07, 2018
            Updated by Narottam Solanki             My receipt

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              T
              Twinkle H Patel
              from Chennai, Tamil Nadu
              Nov 30, 2018
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              Address: Surat, Gujarat, 395005
              Website: Ugat Bhesan Road, Jahangirabad, Surat

              Customer number :[protected]
              Complain request number [protected]
              My name is twinkle hardik patel,
              My application form number is : 30033804,
              Payment receipt number : 0449604
              Payment date : 30/06/2016
              Payment amount: 1100 rs.
              Address of connection: a - 1108, lig-2 gujarat housing board, veer savarkar heights, ugat bhesan road, jahangirabad, surat

              Dear sir/madam,

              I requested to connection activation process. Since i am regular trying to connect to customer care for regarding same.
              Also i am visited to gujarat gas grahak suraksha kendra in adajan branch and requested to same for my gas connection activation process, but till date not any response from your side.

              Kindly request start my connection activation process.
              +1 photos
              Gujarat Gas customer support has been notified about the posted complaint.
              View replies
              Since yesterday 13:00hrs 5th December 2018 there is no supply of GAS in Park City, Silvassa.
              We are having lots of problem & there is no update when supply will resume.
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                K
                Kevin Gandhi
                Nov 27, 2018
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                Address: Navsari, Gujarat, 396445

                In reference to the above, i had already paid the deposit of rs. 3000/- 4 months ago, & i also visited at gujarat gas office (Navsari), frequently but till today only assurance is given by competent authority, this is not way to keep customer out of service. It is very difficult to manage without gas re-fitting at home with the presence of elder parents. No one is responding properly to our complaint. This is the last resort for any help. It would be much appreciated if any action is taken.

                Regards,

                Anil gandhi, navsari
                Customer no:[protected]
                Gujarat Gas customer support has been notified about the posted complaint.
                View replies
                Gujarat gas co. Employee or contractor collect charge for making hall for new png connection at my home rs. 250 per hall without any receipt we have more then 40 house in our society, so think total 10000 collect from our society without reciept
                Reply
                Please reply my application for the shifting connection to other room application done about three months ago.Connection I'D no.[protected].
                Reply
                I REGARD TO YOU
                THERE IS NO CONNECTION IN OUR VILAGE VANKAS GUNDER PADA
                THERE IS GAS CONNECTION IN MALAV NEAR VILLAGE
                ALL THE VILLAGE PEOPLE IS WAITING FOR GAS PIPE LINE CONNECTION
                please email me at : [protected]@gmail.com
                Reply
                I filled CNG from Shapar, Rajkot, Gujarat.
                The swipe machine was not working.
                When i asked he started giving suggestions.
                And started abusing.
                Shame on you
                Reply
                Date.13.12.2018 at 2.30 pm I was customer for my car.At a security man named jani was bad behave with me.The gspc pump is at undvi village near vartej bhavnagar.
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                  M
                  Mayur Hasmukhbhai patel
                  from Naliya, Gujarat
                  Nov 19, 2018
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                  Address: Valsad, Gujarat, 396375
                  Website: consumercomplaints.in

                  Dear sir,
                  i Apply for gujarat gas png connection at 2015 and my receipt no.1860938 dt.07/07/2015, application no.21211141 i have full paid registration charge but not installed png connection in may house.i have many time complain in gujarat gas ltd.valsad but not any response.so i request to solve my problem for home png connection install.i have upload my application form.please install may pending gujarat gas connection.
                  Gujarat Gas customer support has been notified about the posted complaint.
                  Nov 19, 2018
                  Updated by Mayur Hasmukhbhai patel                   for pending new png connection

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                    K
                    Kunjlata Jasani
                    from Bardoli, Gujarat
                    Nov 11, 2018
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                    Address: 91
                    Website: www.gujaratgas.com

                    I have already submitted gas meter reading on 26/10/2018 online in meter reading option.
                    On 6/11/2018 i have received a bill of rs.137 i. E. 0 meter reading, in that bill
                    Home status showing "lock", how?
                    Before this i had submitted gas meter reading online many times.
                    My customer id :[protected],
                    Mobile no.[protected], e-mail :[protected]@ymail.com
                    Gujarat Gas customer support has been notified about the posted complaint.
                    View replies
                    Mera gas bill nahi mil raha
                    to muje timesar gas bill mile vaisa karo

                    mera No.[protected]
                    Surat.395008
                    23.FF Bhaktinagar.2 A.K.Road Hirabag varachha road...Natvarlal m. solanki
                    Reply
                    I have applied for new connection with customer I'd no.[protected] in 27/07/2018 but still connection not provided. I have complaint so many times to local agent and jamnagar office but they have not responded.

                    Pls help to resolve.
                    Reply
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                      M
                      Mohit Rajpara
                      from Rajkot, Gujarat
                      Oct 29, 2018
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                      Address: Rajkot, Gujarat, 360001

                      Sir/madam
                      My self mohit rajprara
                      I have booked new domestic gas connection for my house kitchen at rajkot gujarat wide rec no. 66173 dated 22/07/2017 with full payment paid. Application no. 80057073
                      At the time of booking of new connection the person verbally committed for 3 to 4 months for installation of this connection, but after 1 year this domestic gas connection is not installed till date.
                      Gujarat Gas customer support has been notified about the posted complaint.
                      View replies
                      Staff have no safety concern like wearing a shoes, helmet and jacket. When i complain about this they misbehave and refuse to closed bonet of my car. With so arrogant behvaiour the man said that it is our station and who r u to ask js about safety concern?
                      Plz take suitable action against this.
                      Reply
                      I have taken new connection of gas line date - 30-8-17 but till now i didn't get the connection i have done so much times complain but no response from gas company...now how much time will you take for connection...? ? ?

                      connection not done after 1 year of payment - Comment #3279297 - Image #0
                      Reply
                      We have paid rs 500 for the last month for dismental work but till date it is not done
                      Reply
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                        N
                        NRUTI PATEL
                        from Vyara, Gujarat
                        Oct 29, 2018
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                        Address: Valsad, Gujarat, 396001

                        I a having gujarat gas domestic connection of consumer no[protected]. Under valsad office. I had applied for geyser connection on dated 09.03.2018 and paid the fees of rs. 3500/-. At the time of registration your representative told me that you will get geyser c connection within two month. But it is regret to say that i had not get any geyser connection from gujarat gas. On dated 9.10.2018 i had lodge the complain regarding it. Then from valsad office they had replied that you will get connection at the end of october 2018. But today on 29.10.2018 they had not given me connection.
                        Gujarat Gas customer support has been notified about the posted complaint.
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                          A
                          anupambhatt
                          from Surat, Gujarat
                          Oct 23, 2018
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                          Address: Anand, Gujarat, 388180
                          Website: google

                          I am anupambhai maneklal bhatt customer of guj gass domestic. My acc no is[protected] tarapur
                          I had to pay rps 641/= gass bill for october 2018. This bill amount, by mistake i have paid two times during this month.
                          Account no.[protected]
                          (1) rps 641/= on october 10th 2018 through upi 0103sl00ipay ref no.[protected]
                          Bill desk[protected]
                          (2) rps.641/= on october 23rd 2018 through hdfc bank ref no[protected] si hdfc[protected] guj gass ltd
                          You are requested to refund me the additional payment maid by my mistake. If not possible please make adjestment with the next bill amount.
                          I am sure you will co operate me.
                          Gujarat Gas customer support has been notified about the posted complaint.
                          View replies
                          Please add my new mobile no in customer no:[protected]

                          my new mo no :- [protected]
                          Reply
                          Hello yesterday i paid my October-november bill with name ramjibhai kalubhai virani...2 times payment done because of network issue...i am attaching the screenshot of transection history...so please do needful...my num..[protected]

                          same bill of october 18 paid twice by mistake - Comment #3934821 - Image #0
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                            L
                            loku1979
                            from Mumbai, Maharashtra
                            Oct 17, 2018
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                            Address: Ahmedabad, Gujarat, 380019
                            Website: paytm

                            We have paid bill through Pay tm we did not receipt from Gujarat Gas, while making inquires from Paytm customer care center, they informed that they paid but gujarat gas is not accepting please thereafter i paid again through net baking, as per my records i paid my bill twice, please resolve the issue and refund the amount
                            .
                            Client I D Leela Nandkishore Pant
                            Paid through Paytm

                            Order No. [protected]
                            6:59 pm, Sep 29 2018
                            Gujarat Gas customer support has been notified about the posted complaint.
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                              N
                              Navin harkawat
                              from Surat, Gujarat
                              Oct 14, 2018
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                              Address: Surat, Gujarat, 395007

                              I am your costmer my no is[protected] the gas supply close without prior notice 3 time in one month we have to suffer very mutch for your ghatiya service maine aapki complain natinal consumer per bhi ki hai jiska no961263 hai is tarah ki service mai khami chalai nahi jayegi hamara gas ka bottle connection bhi complesary vapas le liya gaya hai emergency mai hame paas hotel mai jane ke alava koi option nahi bachata hai jo ki hamari jeb par bhari padta hai aur hamari sehat se bhi samjota karna padta hai
                              Gujarat Gas customer support has been notified about the posted complaint.
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                                B
                                Bipin D. Rathod
                                from Ahmedabad, Gujarat
                                Oct 2, 2018
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                                online bill payment failed

                                Address: Surat, Gujarat

                                आज मैंने अपने घर के गेस बिल का भुगतान मेरे ओन लाइन PNB UPI से कुल रु 1557 का भुगतान कीया । मेरे खाते में से रुपए का भुगतान सफलता पूर्वक हो गया था लेकिन गुजरात गेस के बिल का भुगतान असफल...
                                +1 photos
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                                Lad Jignesh
                                from Biaora, Madhya Pradesh
                                Sep 7, 2018
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                                Address: Navsari, Gujarat, 396325

                                Dear sir,
                                I have booked new domestic gas connection for my house kitchen antalia, bilimora, gujarat wide registration number customer id.[protected] dated 24/11/2017 recipt no 27355 with full payment paid. Application no.30091085
                                At the time of booking new connection the booking person verbally committed for 3 to 4 months for installation of this connection, but after 6 months this domestic gas connection is not installed till date. After several times visited after 4 months to bilimora office they are giving next date only.
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                                For new connection i paid money 5618 recipt no 27355 application no 30091085 many time i complaint on customer care and no one can come and see now what to do
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                                Gujrat gas co.'s very bad servise and very poorservise
                                in varachha
                                please solve our problems
                                our bill is not recieved by date to date, month to month
                                ટુંક માં એકદમ ઘંટ જેવી સરવિસ થઈ ગઈ છે
                                સુધારો કઈક
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                                  P
                                  pankiran
                                  from Ahmedabad, Gujarat
                                  Sep 6, 2018
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                                  Address: 382470

                                  I have applied for starting of my gas connection as i shifted in my new rented house on 31 Aug and since than i am unable to get my gas connection to start. Initially i was given wrong form to fill. As my owner is GM in sbi at delhi and i got his signature o form by mail, but i was told that form is old and new form was given to me. again i send the form to my owner and got signed from him and submitted the same on 27 aug. i was told that within a week it will start but i didn't start till date. yesterday whe i went to the office i was told that it will start by evening, but to no avail. today also it was told that it will start in evening but the their evening is not coming and i feel that your company's evening has gone on leave.
                                  It is hightime now for you, if my connection is not starting by tomorrow morning, i will file a case in consumer court tomorrow itself.
                                  Gujarat Gas customer support has been notified about the posted complaint.
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                                  I am Gujarat gas customer I am not getting last bill so i call at customer care at surat they ask to come at office to check bill they not provide proper solution then after if date goes away they they fine charge for late payment.
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                                    shilpa8805
                                    from Surat, Gujarat
                                    Sep 6, 2018
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                                    Address: Vadodara, Gujarat

                                    Dear sir,
                                    My new gas pipe line connection is pending from 26/02/2018 without any queries.
                                    Details are as under:
                                    Chandrakant. S. Mehta
                                    B-4, 401
                                    Samanvay saptarshi
                                    Manjalpur
                                    Ward-wadi
                                    Vadodara
                                    Please note that i have already registered my mobile =[protected] at the time of deposited deposit (Receipt no=016259)
                                    I have already lodge complaint on 30/06/3918. Same was closed by you without any work. Same was opened by you as per my humbly request on 28/08/2018.
                                    I am also continue dialogue with your officer as well as contractor. But truthful result is not come.
                                    Once again requested to please release my new connection as the earliest as lot of time already passed.
                                    Please share latest status of work.
                                    My email id is [protected]@gmail.com
                                    Thanks,
                                    C. S. Mehta
                                    Gujarat Gas customer support has been notified about the posted complaint.
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                                    Approx. six month ago, I already give a complain to Bilimora office to above subject. My complain number is[protected]. There no any process done and I found a message from your. The process is completed. But no process is completed. I also give Rs. 1500/- Cheque to your BILIMORA office. The work can not done in your time, once I remind to office.
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                                      Tarun2p
                                      from Delhi, Delhi
                                      Aug 30, 2018
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                                      Address: Valsad, Gujarat, 396020

                                      Dear Sir/Mam,
                                      I have Paid Rs.3540/- as on 27.04.2018 for Extra Point for Geyser that time person told me it will done in last week of Jun'18 . in Jul'18 i visited your office in valsad the staff told me work done in third week of Aug'18 but till date work not done, please take necessary action on this

                                      Attached Payment receipt of Extra Point
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