Gujarat State Road Transport Corporation [Gsrtc] — about online ticket

Address:

Rajkot, Gujarat, 360370

I had bought a ticket of gsrtc bus as on 7/01/2018. The boarding was from nehrunagar;ahmedabad to jetpur. The boarding time was 13:10. My booking seat was confirmed by the paytm and my money was also taken from it. But according to the rules i was not provided the bus number and no bus name was provided to me. I received my pnr no also but when i got into the bus and when conducter asked ms for ticket i told that i had booked seat no:30 online. The conducter was not provide any info about my ticket. I had to pay the money for another ticket for which i was not liable to pay. I only had about 200 rs in my pocket to utilise for myself and i suffered a lot by ur fault. I need the refund of my ticket otherwise i can also complain to the parivahan minister. Thankyou. Solve my problem as fast as possible.