Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

Respected sir,

We are many people and requesting to help by providing a small pick up/drop stand of local s t bus at zydus circle, s g highway, ahmedabad.

Zydus circle is one of the very busy circle in s g highway ahmedabad. Always people are waiting for some private vehicals to go specific place. S t can take this opportunity as there are many big places at zydus circle.

Some of the important
- a very big zydus hospital
- a big corporate intas pharmaceutical
- a magnet it park where many it companies in it like sterlite, singhi, fedora, big data etc.
- ganesh housing corporation
- national company law tribunal

A small (

સવિનય સવિનય સાથે જણાવવાનું કે ડાકોર ડેપોમાં અમારા ગામની બસ ટાઇમસર મૂકતા નથી અને શિડયુઅલ કાપી નાખી છે અને જ્યારે પૂછવા જઈએ ત્યારે ગુસ્સૈભરું વર્તન કરે છે ને સરખો જવાબ પણ આપતા નથી આવી મુશ્કેલીને લીધે અમારા ગામના વિદ્યાર્થી ઓ તથા મુસાફરોને રાહ જોઈને ભારે હાલાકીનો સામનો કરવો પડે છે જ્યારે અમે ડેપો મેનેજરને પૂછવા જઈએ તયારે તે કહે છે કા અત્યારે વિદ્યાર્થીઓને રજાઓ ચાલે છે એટલે બસ બંધ રહેશે પરંતુ અમો iti વાળાઓને તો રજા નથી હોતી છતાં અમારી વાતને ધ્યાનમાં નથી લેતા અને બહાના કાઢીને બસ રેગ્યુલર નથી મોકલતા જેથી અમારા ગામના વિદ્યાર્થીઓ તથા મુસાફરોને ભારે હાલાકીભોગવવાનો સામનો કરવો પડે છે તો તમે આ બાબતને ધ્યાનમાં લઈ યોગ્ય નિર્ણય લાવો તેવી નરા વિનંતી છે.

My name: pratik talsaniya
My city: ahmedabad
My state: gujarat
My complaint against: gsrtc
Claim amount : 202
My complaint description:
I am suffered lot with my wife and a little child due to wrong ticket booked by gsrtc online booking system.
As per the pnr :- g30233170 number i booked two seats for the surendranagar to ahmedabad nehrunagar.
Booked bus date:8-oct-2019, departure time: 17:15, but there is no entry of my booking in conductor’s booking list.
Moreover at inquiry counter the person told me your ticket information was wrong by system fault and said send an email to get refund.
Refund request already sent by 10th oct 2019 but still there is no any reply from gsrtc side so here i attached snapshot of the same.
Also i attached ticket, screenshot of message, conductor’s booking list for your reference.
I also called a customer care of gsrtc 3 times but still there is no any response.
Reply from the customer care by email was
~
Dear sir/madam,
Regarding this issue you may contact us on below provided contact numbers. Our team will assist you over phone call.
Thanks & regards
Gsrtc helpdesk team
~
I paid double charged to reach the destination due to heavy rush of festival dussehra.
So please do needful as soon as possible for my refund back as well as my total charged paid to reach at destination.
Its too long to time to take resolved my issue so please look into this matter on priority basis.

My Ahmedabad to baroda bus blocking time 8.30. bus is departure and not informed to me while I am waiting of bus from 7.45am to 8.50 am at boarding point.
I want to refund of my money please give me a solution.I want to return if my money. The tickets agent is not responding properly he say the alaunsment is not our responsibility. Please give me solution as soon as possible.

To,

Respected sir/madam
Government of gujarat.

Sub:- related to no accessibility of personal protective equipment (Like mask, gloves, etc) to our workers at st bus stand of all cities of gujarat.

Personal protective equipment like mask for prevention of respiratory tract infections, gloves for skin infection.. At least once in a year their free health checkups.. I as a citizen of gujarat kindly request you to provide this basic facilities to our workers of gujarat.

I hope you will do the needful.

Thanking you

Yours faithfully,
Radha,. R. Vyas

With reference to the above mentioned subject, we had a bitter experience of the driver of amreli-jetpur st local bus of jetpur depot, junagdh division. When we 5 members along with a senior citizen b. B vays aged 74, reached the lunidhar bus station the bus reached there at 6:00 p. M, we boarded the bus and purchased 5 tickets to jetpur bus station but the senior citizen with us could not board the bus because the driver had started the bus inspite of our constant request the driver of the bus mr. J. K makwana neglected. At last the senior citizen had to take a lift k a bike rider and had to chase the bus for a kilometer. He behaved very rudely instead of waiting for a few seconds.
Kindly take my words
Hope for better service towards people

Carefull citizen,
Bhavesh vyas

It is to inform the stte transport that on date[protected], time 6:00 a st bus driver refuse to board a senior citizen, three o[censored]s were board and we req them to wait till that passenger will cross the road as there it was the last bus from lunidhar to junagadh still instead of being human and instead of waiting fir few seconds he refuse and run the bus and when we request him to wait he talk very rudely to us. We are so disappointed with this incident. The bus no. Is 0422 and driver's name was jk makwana

I am traveling from ambaji to visnagar in gsrtc bus and i got the worst experience of your services. Conductor did force to my dad to take full tickets of my two children and my children still taking half tickets and when i asked about the matter he behaved so rudely to me. And he did not give even complain book and his batch no to me.
So kindly take strongly action about this matter
If you need further details about this matter you can contact me on my mobile no. [protected]
I'm waiting for your positive response.
Thanks

In gsrtc online bus booking their is one option that single ladies but if i am select this option and when at time to travel one gents sit is next to this single lady and conductor give rude answer to lady. And lady suffering this in night journey also, she is also suffering sexually harresment in this situation and every time gsrtc bus will late minimum 1hrs. Our pm has dream make in india in this system how it is possible. I humbly request tob solve online booking bug (Single lady option).

Trip : jetpur to jamnagar on 30th oct'19. While driving driver was attending calls and was also interested in waving hi hello to all the passing vehicles drivers. Driver was maximum time on phone while driving and this can cause serious safety concern costing many lives as well. And also delay in arrival which happened by 20-25 minutes. Waving hands to anyone is his personal interest but distraction can lead to serious accident and affecting many lives

Morbi to ahmedabad
Psngrname: faldu jaydeep
Tripcode: 2330mrvvjpexp50
Pnrno: g30906421
Jnydate: 31/10/2019
Deptime: 11:30 pm
Seatno: 1
Class: express
Boardingpt: morbi

Gj 18 z 5753

During my journey, i get deep
Cut in first finger. I urgently needed dettol to clear the cut and the cotton & patti to bound the cut and to stop the blood loss. When we opened the first aid box, surprisingly it was empty 😭😭. We stopped at dhangadhra bus stop and checked in five - six more busses. There aslo we found empty, first aid box. We felt like it was a show case box, not a first aid box.

We kindly request you to check for availability of first aid stuff in box.

I didn't get the benefits of first aid box, but other valuable passengers may get of it, in future.

Hope, you will look into the matter and take suitable action.

I booked bus of gsrtc via redbus from surat to ahmedabad and paid 430rs via paytm upi to the upi of [protected]@icici, but my ticket is not booked and the money from the bank are deducted

Bus details
Surat to ahmedabad (Bapunagar) 22:00 to 3:30.
Fri 1st nov, 2019

Payment detail
Via paytm no:- [protected]

I request you to either refund my money or provide a ticket

With ref to above from bhavnagar to veraval start 6.30am arrival at mahuva 9am then halt more than 30 minute so up and down
Person can not reach his destination timely pl obseve this bus time.
Fix driver and conductor duty and penalty them they lost st income please do needful action and confirm me my mobile and whatups no :[protected] sir please please solve our problem.
Frequent complain at veraval depo. But no response
Gsrtc regular customer
Mahuva to rajula
Ajay n jani

Today i was travelling with 3 adults & 1 child with reserved booking from baroda to rajkot at 8am. When asked at inquiry counter they said bus will be on platform 6 @ 8am. I waited from 7:30am-8:15am and bus din’t show up. When asked again they said bus is gone. The bus depot dint even announce and total 10 people missed that bus. Please refund me.

I wanted to go to porbandar from junagadh today.

So today i stood at yogi park bus stop, near madhura, junagadh but the driver of the bus going from junagadh to porbandar at 8:30 pm did not keep the bus standing at the bus stop. I also called in junagadh depot but there was no response from me.

This happens to me many times. But if the driver of the bus going from junagadh to porbandar does not stop, then who will come in your bus for the second time. So your bus remains empty and people like to go in private bus.

Please do send me this answer.

My contact info:- [protected]

To higher authority,

Sub: complaint against depot manager of rajula depot mrs. Nimisha gadhavi

I am regularly travelling from mithapur to bhogat in okha rajula bus for my job.
Driver has taken 2:00 hours for 70 km to reach my destination in gurjarnagar bus and i told driver many times but he did not respond and told to talk our depot manager. You can track with help of gps regarding duration. Only one motto "save diesel and waste our time"
I found bus condition is not good for long route journey and we are wasting our time and money

Request you to look into this matter and solve my problem as early as possible.

Regards
Gopal bathwar

I have booked ticket from amreli to ahmedabad in ac sleeper bus which departs 11:30 pm. For that i have searched inquiry office to get information about platform. But inquiry office was not open at that time and i asked in other office they gave reply very rudely and told that it won't be open for 24 hrs. It closes at around 9:00 pm.

My compliant is what should a passenger do if bus time is after 9:00 pm. It should be opened for 24 hrs. So please do needful. I hope it will be solved early.

Hello,
Dear sir,
Today i am stand up to ganesh chokdi to traveling to dakor and khambhat to godhra bus is coming and i hands shake and sit to bus when conductor is told me your service pass is not authorized to this bus again you will come to anand old bus stop this bus not stop to ganesh chokdi i tell him some bus stop ganesh chokdi why you angry me but conductor misbehave me
So, plz suggested this type conductor and punishment him.
Bus route is - khambhat to godhra
Bus no - gj-18-z-3975
Trip date-30/10/2019

The bus driver did not stop the bus at lal darwaja, umreth station even when i signalled him to stop the bus, also the bus wasn't completely full or over crowded. Now i'llhave to wait for another 45 minutes to get a bus. Its 5:34 pm now, it takes minimum 1 and half hour to reach vadodara. Imagine when will i reach now. The bus no. Was gj-18-z-2663.

Yesterday i tried for reschedule gsrtc bus ticket but doesn't reschedual online. Then after i called call center but it didn't connected. Today i tried again got chance to talk with gsrtc care executive and they told me that you can cancel the ticket and book new ticket. Because ticket reschedule is availble before 24 hr. So they can't help it. But have tried before 24 hr and website didn't work properly.
Gsrtc ticket pnr number: g30756075