Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

Hello... I am gsrtc pass holder... Due to heavy traffic i have decided to travel in volvo today. But when gsrtc volvo ahemdabad rajkot stopped at chotila highway around 12.05 to 12.10pm i have tried to enter in volvo but driver said no.. My question is if chotila highway is not official stop for volvo why driver stopped volvo nd some passengers of ahemdabad to chotila get off from same volvo... Nd same volvo when arrive from rajkot they allow to travel rajkot to chotila why??? Many time i also travel in this volvo from rajkot to chotila highway... I also know its fare is 89 rupees from rajkot to chotila... Why today driver of volvo say no to enter me in volvo when there was sufficient space in volvo to sit nd travel... This is serious issue take it as priority... Either there is no stop for chotila or they should allow to travel from chotila to rajkot also...

Gsrtc all buses hault at guru krupa hotel towards bharuch even though there is no official hault here. I want specific stations were hault given. Conductor and driver both told that bus has no official hault then why always every bus stop between bharuch to baroda only 99kms couldn't servive? Need immediate response. I would like to know all stations of halts of gsrtc buses.

I m travelling to anand from rajkot in gsrtc volvo ac bus no:gj18az 8475 on 10th november 2019 at 3:30pm. I book my ticket online.in gsrtc online bus booking their is one option that single ladies but if i am select this option and when at time to travel one gents sit is next to me. So i go for complaining to rajkot volvo office but one lady r there and she is behaving rudely with me. I m really suffering from physical n mentally herracement. Our pm has dream make in india in this system how it is possible. I humbly request tob solve online booking bug (Single lady option).

I am travelling to bhuj from rajkot in keshod-bhuj route bus depot. Time 1.50 pm.. I have a trolley bag with my luggage. I request to conductor to keep that in dicky but he denied with reason that he has not a key of ricky. Many passengers n i suffer for that. Passengers can not come and go.
From vacation time we have big luggage and traveling so solve this problem asap.
Do the needful....

I wood like to inform to you.
I am traveling choila to dahegam.
I found this bus don't have any bus conductor so all work doing bus driver he is given tickets and drive the bus both are work doing same time after i am asking to driver where is bus conductor, he say this bus don't have bus conductor.
So this is fully unsafe and in future any bid accident more chance.
Bus number and depo: bayad depo.
My ticket number:200246

As per website, ac sleeper bus from una (Gujarat, nr diu) departing at 5:20 pm and reaching at 1 am (7 hours and 30 mins of journey time) at vadodara. However, i traveled 4th nov 2019 and bus took 7 hours 30 mins more and we reached to vadodara at 8:30 am in morning instead 1 am in night this has disturb my entire next working day (Tuesday, 5th nov 2019). I would request to take strict action against the respective staff and also compensate my one day job lost.

Hello sir,
Kheda depo se sam 6-30pm ko regular chalne wali kheda-petlad local bus kheda depo ke adhikario dwara binvajah cansal kar dete he. Aur is karan regular service pass holder aur passenger ko paresani hoti he. Ye route pe eske alava koi dusri bus nahi he. Depo se ko jawab dete nahi he. Manager ko phone karate he to phone uthate hi nahi. Service pass holder ko bus cansal ki vajah se private vhihical me jana padta he. To sir please maherbani kari ne aa bus chalu rakhava vinanti. Jai hind

There is so many people wasting there money time after that there is no bus and depot manager not giving any satisfactory answers from respective person. They say this is due to godhara worker and we are not liable to arrange any bus.
Why we are paying taxes to government?
To waste our money for all this people?
Please give me answer othe i will file complain in cmo office

Respected sir,

We are many people and requesting to help by providing a small pick up/drop stand of local s t bus at zydus circle, s g highway, ahmedabad.

Zydus circle is one of the very busy circle in s g highway ahmedabad. Always people are waiting for some private vehicals to go specific place. S t can take this opportunity as there are many big places at zydus circle.

Some of the important
- a very big zydus hospital
- a big corporate intas pharmaceutical
- a magnet it park where many it companies in it like sterlite, singhi, fedora, big data etc.
- ganesh housing corporation
- national company law tribunal

A small (

સવિનય સવિનય સાથે જણાવવાનું કે ડાકોર ડેપોમાં અમારા ગામની બસ ટાઇમસર મૂકતા નથી અને શિડયુઅલ કાપી નાખી છે અને જ્યારે પૂછવા જઈએ ત્યારે ગુસ્સૈભરું વર્તન કરે છે ને સરખો જવાબ પણ આપતા નથી આવી મુશ્કેલીને લીધે અમારા ગામના વિદ્યાર્થી ઓ તથા મુસાફરોને રાહ જોઈને ભારે હાલાકીનો સામનો કરવો પડે છે જ્યારે અમે ડેપો મેનેજરને પૂછવા જઈએ તયારે તે કહે છે કા અત્યારે વિદ્યાર્થીઓને રજાઓ ચાલે છે એટલે બસ બંધ રહેશે પરંતુ અમો iti વાળાઓને તો રજા નથી હોતી છતાં અમારી વાતને ધ્યાનમાં નથી લેતા અને બહાના કાઢીને બસ રેગ્યુલર નથી મોકલતા જેથી અમારા ગામના વિદ્યાર્થીઓ તથા મુસાફરોને ભારે હાલાકીભોગવવાનો સામનો કરવો પડે છે તો તમે આ બાબતને ધ્યાનમાં લઈ યોગ્ય નિર્ણય લાવો તેવી નરા વિનંતી છે.

My name: pratik talsaniya
My city: ahmedabad
My state: gujarat
My complaint against: gsrtc
Claim amount : 202
My complaint description:
I am suffered lot with my wife and a little child due to wrong ticket booked by gsrtc online booking system.
As per the pnr :- g30233170 number i booked two seats for the surendranagar to ahmedabad nehrunagar.
Booked bus date:8-oct-2019, departure time: 17:15, but there is no entry of my booking in conductor’s booking list.
Moreover at inquiry counter the person told me your ticket information was wrong by system fault and said send an email to get refund.
Refund request already sent by 10th oct 2019 but still there is no any reply from gsrtc side so here i attached snapshot of the same.
Also i attached ticket, screenshot of message, conductor’s booking list for your reference.
I also called a customer care of gsrtc 3 times but still there is no any response.
Reply from the customer care by email was
~
Dear sir/madam,
Regarding this issue you may contact us on below provided contact numbers. Our team will assist you over phone call.
Thanks & regards
Gsrtc helpdesk team
~
I paid double charged to reach the destination due to heavy rush of festival dussehra.
So please do needful as soon as possible for my refund back as well as my total charged paid to reach at destination.
Its too long to time to take resolved my issue so please look into this matter on priority basis.

My Ahmedabad to baroda bus blocking time 8.30. bus is departure and not informed to me while I am waiting of bus from 7.45am to 8.50 am at boarding point.
I want to refund of my money please give me a solution.I want to return if my money. The tickets agent is not responding properly he say the alaunsment is not our responsibility. Please give me solution as soon as possible.

To,

Respected sir/madam
Government of gujarat.

Sub:- related to no accessibility of personal protective equipment (Like mask, gloves, etc) to our workers at st bus stand of all cities of gujarat.

Personal protective equipment like mask for prevention of respiratory tract infections, gloves for skin infection.. At least once in a year their free health checkups.. I as a citizen of gujarat kindly request you to provide this basic facilities to our workers of gujarat.

I hope you will do the needful.

Thanking you

Yours faithfully,
Radha,. R. Vyas

With reference to the above mentioned subject, we had a bitter experience of the driver of amreli-jetpur st local bus of jetpur depot, junagdh division. When we 5 members along with a senior citizen b. B vays aged 74, reached the lunidhar bus station the bus reached there at 6:00 p. M, we boarded the bus and purchased 5 tickets to jetpur bus station but the senior citizen with us could not board the bus because the driver had started the bus inspite of our constant request the driver of the bus mr. J. K makwana neglected. At last the senior citizen had to take a lift k a bike rider and had to chase the bus for a kilometer. He behaved very rudely instead of waiting for a few seconds.
Kindly take my words
Hope for better service towards people

Carefull citizen,
Bhavesh vyas

It is to inform the stte transport that on date[protected], time 6:00 a st bus driver refuse to board a senior citizen, three o[censored]s were board and we req them to wait till that passenger will cross the road as there it was the last bus from lunidhar to junagadh still instead of being human and instead of waiting fir few seconds he refuse and run the bus and when we request him to wait he talk very rudely to us. We are so disappointed with this incident. The bus no. Is 0422 and driver's name was jk makwana

I am traveling from ambaji to visnagar in gsrtc bus and i got the worst experience of your services. Conductor did force to my dad to take full tickets of my two children and my children still taking half tickets and when i asked about the matter he behaved so rudely to me. And he did not give even complain book and his batch no to me.
So kindly take strongly action about this matter
If you need further details about this matter you can contact me on my mobile no. [protected]
I'm waiting for your positive response.
Thanks

In gsrtc online bus booking their is one option that single ladies but if i am select this option and when at time to travel one gents sit is next to this single lady and conductor give rude answer to lady. And lady suffering this in night journey also, she is also suffering sexually harresment in this situation and every time gsrtc bus will late minimum 1hrs. Our pm has dream make in india in this system how it is possible. I humbly request tob solve online booking bug (Single lady option).

Trip : jetpur to jamnagar on 30th oct'19. While driving driver was attending calls and was also interested in waving hi hello to all the passing vehicles drivers. Driver was maximum time on phone while driving and this can cause serious safety concern costing many lives as well. And also delay in arrival which happened by 20-25 minutes. Waving hands to anyone is his personal interest but distraction can lead to serious accident and affecting many lives

Morbi to ahmedabad
Psngrname: faldu jaydeep
Tripcode: 2330mrvvjpexp50
Pnrno: g30906421
Jnydate: 31/10/2019
Deptime: 11:30 pm
Seatno: 1
Class: express
Boardingpt: morbi

Gj 18 z 5753

During my journey, i get deep
Cut in first finger. I urgently needed dettol to clear the cut and the cotton & patti to bound the cut and to stop the blood loss. When we opened the first aid box, surprisingly it was empty 😭😭. We stopped at dhangadhra bus stop and checked in five - six more busses. There aslo we found empty, first aid box. We felt like it was a show case box, not a first aid box.

We kindly request you to check for availability of first aid stuff in box.

I didn't get the benefits of first aid box, but other valuable passengers may get of it, in future.

Hope, you will look into the matter and take suitable action.

I booked bus of gsrtc via redbus from surat to ahmedabad and paid 430rs via paytm upi to the upi of [protected]@icici, but my ticket is not booked and the money from the bank are deducted

Bus details
Surat to ahmedabad (Bapunagar) 22:00 to 3:30.
Fri 1st nov, 2019

Payment detail
Via paytm no:- [protected]

I request you to either refund my money or provide a ticket