Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

My name: pratik talsaniya
My city: ahmedabad
My state: gujarat
My complaint against: gsrtc
Claim amount : 202
My complaint description:
I am suffered lot with my wife and a little child due to wrong ticket booked by gsrtc online booking system.
As per the pnr :- g30233170 number i booked two seats for the surendranagar to ahmedabad nehrunagar.
Booked bus date:8-oct-2019, departure time: 17:15, but there is no entry of my booking in conductor’s booking list.
Moreover at inquiry counter the person told me your ticket information was wrong by system fault and said send an email to get refund.
Refund request already sent by 10th oct 2019 but still there is no any reply from gsrtc side so here i attached snapshot of the same.
Also i attached ticket, screenshot of message, conductor’s booking list for your reference.
I also called a customer care of gsrtc 3 times but still there is no any response.
I paid double charged to reach the destination due to heavy rush of festival dussehra.
So please do needful as soon as possible for my refund back as well as my total charged paid to reach at destination.

My PNR G30686101 travelling fr Baroda to Ahmadabad. Bus departure time was 4.05 am and when at 04.35, when bus not arrived, I picked up another bus to save my time. Booking bus conductor called me after I got into another bus which was just 300 meters away frm bus stand. I told him to pick me up and he denied rudely. I had to buy another ticket. Please help to get my money back

Ahmedabad to bhavnagar bus of 19:45 pm october 24, 2019 which came at iscon at 21:45 instead of 20:10 and was already running one and a half hour late also took a break of more than 25 minutes at toran hotel near dholera.

Inspite of saying for 10 minutes, the driver mr. Bharat bhai alone was late and came after more than 25 minutes.

I tried to discuss to him and he replied akho divas amare khavu k nai. To which i said kaik time hoi ne to which mr. Bharat bhai driver replied "kai time bime hoi nai".

We left from hault at 23:45

My wife kesharbhen was traveling by st bus gj18 z 1856 on 23rd october from planpur to surat on the bus from deesa navsari sleeper by birth no 3.
When she reached her seat. The seat was so dirty so the passenger can't travel without cleaning.
I brought it to the notice conductor, he refused rudely to attend complaint. Saying that he is a conductor, not cleaner. It was a very unfortunate experience on my side that even he was unable to provide cleaning cloth etc
I demand to take appropriate action to the responsible person and inform me

I harbir singh travelled from surat to vadodara on 15 oct 19 by baroda depot bus. Distance on tkt was 139 km. Fare of express bus was rs. 117/-. On return journey by bariya depot bus, tkt was rs. 126/- from makarpura to surat and distance was shown 160 km. Actually the distance from mkp to st is 8-9 km less than distance from baroda depot to st. Same thing happened with other passangers boarded from ank to st showing 9 km extra resulting excess fare. Please reply me. My mob. No. Is [protected].

I booked a gsrtc bus from udaipur to ahmedabad via redbus. Keeping in mind that me & my family have a flight to catch at ahmedabad airport for goa, i booked this particular gsrtc bus as it was stated that it reaches ahmedabad at 6pm, this time was suitable for me. When i boarded the bus while talking to the conductor it came to my knowledge that bus would reach at around 8pm, that's 2 hours delay for what i had booked & paid for this bus.
I immediately called the redbus app & give a detailed explanation of my concern the executive said it's the fault of gsrtc as gsrtc updates the timings for their bus, since then it's been 10 times that i have called the gsrtc complaint no. That is[protected] but there is no response from gsrtc. Who is responsible, who is gonna compensate my claims - gsrtc or redbus.
I would get late & i have a flight to catch, my parents are 54 years old & we have ample amount of luggage too, the drop point of bus is approx 10km. Far from airport.& the conductor says the bus would reach at 8pm instead of what is mentioned (6pm). A time bound contract has been breached by a party of the contract.

#gsrtc #redbus #gujarattourism

Please be aware that under your supervision, the bus from balasinore depot to vadodara - balasinor gj-18-y-1653 which runs from balasinor at 5:30 am and vadodara at 6:00 pm. Due to the sudden change of time it now leaves from vadodara at 8:00. Earlier, the route from balasinor to vadodara and vadodara to ahmedabad. Now its route has been announced from balasinore to vadodara and vadodara to lunawada. Because of that, she has to face huge problems in getting students, government jobs, private jobs and counting girls and passengers arriving on the bus.in particular, all the passengers who travel to vadodara to balasinor, daily, from hathmatiya, waghroli, jargal, vadad, kosam and thasra, have to face severe adversities, and to vadodara, umreth, dakor. Can't find bus or any other equipment. And all passengers from the last four, five days, arrive 10:30 am, 11:00 pm. And traveling girls get into tensions with them. We request that you leave from vadodara-balasinor bus or any other bus at 6:00 pm from vadodara to balasinore via vadad, jargal, waghroli route or after vadodara - balasinor bus number 1653 which is the time of the bus return. Due to the advice of the manager of balasinor depot and the officials there, the bus has been changed for the route. Request to do and the decision to take that decision sooner and if you do not help them in such a crisis, they will lose faith in st. We will have such a request from you.

Dear sir / madam,
I am doing daily updown in bus. It's s route is from rajpipla - dahod. Daily the driver rests the bus at dabhoi to go and have a lunch early in the morning. The timing of the bus is from 7am early in morning bt the driver takes daily 8:15 to take the bus from dabhoi still he reaches the bus at 7:50 at dabhoi.

Sir, this is not right to have this type of time wasting because this is an express bus so what is the meaning of having an express bus if it is not at a right time.

Due to this irresponsible time we daily face problems like we are missing our lectures. Although there is not an another bus so we have no option to change the bus we have to choose this only.

This type of drivers are alloted in the local bus not in the express bus so please make the driver punctual or else change the driver.

Nd also the driver name is dipakbhai and he is proper from rajpipla only...

Please help us 🙏

Dear sir,

I booked ticket for morbi to ahmedabad with following details:
Morbi to ahmedabad
Psngrname: jaydip faldu
Tripcode: 2330mrvvjpexp50
Pnrno: g30539322
Jnydate: 20/10/2019
Deptime: 11:30 pm
Seatno: 31
Class: express
Boardingpt: morbi

1. When i booked ticket, it was showing 2 persons seat, but in actual it was 3 persons seat.
2. Moreover, there was different leg-room size in different raw of seat. As per my observation, leg-room for 29, 30 & 31 w seat was marginally less and uncomfortable for such a long journey of 5 hours.
3. There is outburst of dangue fever in the state of gujarat.in such a crucial time, there were so many mosquetoes present in the bus. Request you to take effective measures to make bus free from mosquetoes.

Dear sir/ madem
I have booked an bus of gsrtc sleeper class from shirdi to ahmedabad date of journey was 30/10/2019 i have booked 4 sleeper seats with a payment of 2852 rupees via online debit card mode on date 12/10/2019 pnr no[protected]
On 16th october i got an sms from gsrtc that the bus on date 30/10/2019 is been cancelled gsrtc and i m eligible for refund
So i request you to look at my problem and solve it

Respected sir,
Greetings of the day!
I am writing this conversation to inform you about late timing of mehsana to sarkhej GSRTC bus. From many times we are suffered from late timing of bus..the actual timing of bus is 7:10 to reach at sarkhej...but always the bus comes at 8:30..so I am requesting you to please take down action on mehsana deposit manager as well as driver and conductor..I hope your response would be in positive way for us..

I booked a bus from Ahmedabad to Bhavnagar (trip code: GSRTC:1800ABDCRSNTAC4:1 9717:10246:221:16/10/2019) and the bus was supposed to arrive at 6:20pm. It didn’t arrive the stop till 8:55pm. When i called the conductor to enquire about the trip status he said that he is not knowing the reason behind why the bus is late and asked me to not to call him and annoy him instead ask for a refund from gsrtc. Pnr Number: G30443988

સવિનય સાથે જણાવાનુ કે આપના તબા હેઠળ બાલાસિનોર ડેપોથી વડોદરા - બાલાસિનોર gj-18-y-1653 નંબર ની બસ જે બાલાસિનોર થી સવારે 5:30 અને વડોદરા થી સાજે 6:00 વાગે ગણા વષો થી ચાલે છે. જેનો ટાઈમ અચાનક ચેન્જ કરવાના કારણે તે હવે વડોદરા થી 8:00 વાગે ઉપડે છે. જે પહેલા બાલાસિનોર થી વડોદરા અને વડોદરા થી અમદાવાદ જતી હતી.હવે તેનો રૃટ સવારે બાલાસિનોર થી વડોદરા અને વડોદરા થી લુણાવાડા વાયા આણંદ કરવામાં આવ્યો છે.તેના કારણે હવે પહેલા ના ટાઈમ કરતા હવે લેટ એટલે 8:00 વાગે ઉપડે છે. તેના કારણે તે બસ માં અપડાઉન કરતાં વિધ્યાર્થીઓ, સરકારી નોકરી, ખાનગી નોકરી અને ગણી છોકરીયો અને આવતા જતા મુસાફરો ને ધરે પહોંચવા મા ભારે મુસીબતો નો સામનો કરવો પડે છે. તેમાં ખાસ કરીને જે હળમતીયા, વાધરોલી, જરગાલ, વાળદ, કોસમ, ઠાસરા આ બધા મુસાફરો ને ભારે મુસીબતો નો સામનો કરવો પડે છે અને જે વડોદરા થી બાલાસિનોર મા ડેલી મુસાફરી કરતા મુસાફરો ને વડોદરા થી કે પછી વાસદ, ઉમરેઠ, ડાકોર થી ધરે જવા માટે બસ કે કોઇ અન્ય સાધન મળતુ નથી. અને છેલ્લા ચાર, પાચ દિવસ થી બધા મુસાફરો રાત્રે 10:30, 11:00 પહોંચે છે. અને મુસાફરી કરતી છોકરીયો ને તેમણા ધર વાળા ટેન્શન મા આવી જાય છે. આપણે નીવેદન છે કે આપ વડોદરા -બાલાસિનોર વાળી બસ કે કોઇ અન્ય બસ સાજે 6:00 વાગે વડોદરા થી બાલાસિનોર વાયા વાળદ, જરગાલ, વાઘરોલી રૂટ માટે મુકવા કે પછી વડોદરા - બાલાસિનોર વાળી બસ જેનો નંબર 1653 છે તે બસ નો ટાઈમ જે હતો તેજ પાછો કરવા વિનંતી છે. અને જે નિર્ણય લો તે વહેલી તકે લેવા માટે વિનંતી અને આપ અમણે આવી મુસીબત મા મદદ નહી કરો તો અમણે એસટી પર થી વિશ્વાસ ઉઢી જશે. આપણે હમારી આટલી વિનંતી રહેશે.

Sir,
Online sleeper ticket booked through oversight for date[protected] by net banking through payment of rs. 588/-. Within about half an hour i noticed mistake in date and i changed date of journey from date 27-09-19 to[protected]. And i rescheduled my journey online date changed printout for the same. I had also confirmed at the time of journey at the st depot counter. Concern official has also confirmed for date of journey for...

Sir i daily updown between mangrol-veraval. I have passenger pass. Bt today j seat frm bus in gadu-veraval.. Bt conductor say my pass in not working frm gadu.. And give me tikit of 28 rs. Is that any rule?? Or he take me frm wrong tickit.. Any thing wrong in this or it is ur new rule??? Plzz solved this issue... Mmmmmnkmmmmmmmmkmmmkkkkjjkjjkjhygffsggjgdchhgfgjjhbgefhjhvdd

...
.
. M.......

Route : smruti mandir (Ghodasar) - udyog bhavan (Mahatma mandir)
Bus type : vikas route (Ahmedabad - gandhinagar service, point bus)
Start time : 9:00 am
Scheduled drop time : 10:30 am

However, some drivers intentionally drive bus slow and we can not reach office on time. If we reach office even 1 minutes late, it will be consider as half day casual leave. So, it is our humble request to look into the matter and do the needful. Thanks.

નમસ્તે સાહેબ,
સવિનય સાથે જાણવા નું કે..!!!
હું અને મારા મિત્રો રોજ બસ માં up-down કરીયે છીયે.., અમે રોજ મોડાસા - ભાવનગર બસ માં up-down કરતા હતા પણ, આજથી તે બસ એક્સપ્રેસ ની જગ્યા એ ગુજરનગરી બસ થઈ ગઈ છે
હું અને મારા બધા મિત્રો ને મુસાફરી પાસ કડાવેલો છે.. એ પણ એક્સપ્રેસ પાસ પણ..!!!
પણ તે એક્સપ્રેસ હવે કંઇજ કામ નો નથી કેમ કે એક્સપ્રેસ પાસ ગુજર્નગરી બસ માં નથી ચાલતો..
અમારે રોજ મોડાસા થી અમદાવાદ નું રોજ નું up-down છે..
હવે અમારે મુશ્કેલી થઈ રહી છે તો તેનું નિવારણ લાવવા વિનતી..🙏🙏🙏

Respect sir/ma'am

I'm a student and used to travel in gsrtc buses daily, as per your new roles of giving tickets to the students and passengers even they have the student pass and passenger pass respectively.

I believe cutting tickets like this is unnecessary use of paper and waste of pages.

As we all are aware of the environmental problems and cutting of trees.
Hope you take the action on the same and stop the wastage of paper.
Thank you

-aware citizen of india

My self prakash mori. I am traveling from surat to savarkundla. Surat bus time was:7pm but came on 7:45 pm. Savarkundla time was:5:45 am. But still now it's not reached at destination. Now the time is 8:02am. My personnel work has been disturbed. Who is responsible for that. The destination time was 5:45am. Therefore i have booked the ticket otherwise the private bus is very easy forme. Government is sleeping? Please give me justice. Who is responsible for that. Waiting for your justice and reply.

Driver ekdum ruff drive kr rha h. Dusre st bus k sath race laga rha h. 60 logo ki jaan ko khatre me daal k bus chala rha h. Nahi wo khdde dekh rha h nahi bumber. Hum chain se beth bhi nai skte. Har second pe lga k ab accident hoga. Ese driver ko turant suspended kr dena chahiye. Jo dusre ki jaan ki parwah kre bger ekdum full speed me bus chala raha h