Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

We have booked the ticket in volvo from anand to rajkot (08/04/2019, 7:20am), but this volvo didn't came. We had tried to call at office, but they are also not responding properly. So, i request you to please investigate regarding this issue and i am excepting appropriate action agaist this careless. I hope satisfactory response regarding this issue.

Hello sir/ma'am

There's problem by your system. Was booked vadodra to ahmedabad volvo for 2 persons. But on that bus didn't come due to gsrtc employees strike so i didn't take ride. So would like to request u for refund the fare.

I already raised complaint many more times. Such a long time it was for the strike. Pls check below details and reward me asap.

*gsrtc m-ticket*baroda amitnagar (Sama talav) to ahmedabad central busstandname:[censored]al r bhavsartripcode:1931srtnhrnrv46pnrno:g25337827 doj:[protected] deptime:22:46:00hrs seatno: 23, 24 class: volvoboardingpt:baroda amitnagar (Sama talav) txn pass:hb4vxh2j. Pls carry ur photo id during jrny. T&c apply.

Hope you do needful
Honey bhavsar
[protected]

Hello,

Please find the details required for the refund of the money, for booking done and service were cancelled on 21/02/19.

Tripcode:0915amjplttgj47

Reason for cancellation of service: strike by gsrtc personnel.

Booking date: 18/02/19

Doj:[protected]

Ahmedabad central bus stand to palitana

Pnrno:g25290782

Deptime:15:00:00hrs seatno: 6, 7, 8, 10

Class: gurjarnagri

Boardingpt:ahmedabad

Cbs1txn pass:jggf335m.

Repected sir,
Recently we vistied with my family to ambaji through booking online from app..in bus bilimora/ ambaji to and return.. On 4 april from bharuch @ time23.45 bus
After getting confirmation of booking we are not getting mobile no or bus no for tracking bus.. Our bus was late by 1.20 hours atleast due to traffic issue.
I
Suuggest to develop app to such level as we get alteast bus no/ and conductor name and mobile no.. As its getting in privated buse... So we can track it.. So there will no need of helpline..
I just keep holding helpline no for atleasr 1 hour, but couldnt get talked..

જુનાગઢ-ડિસા બસ હારીજ ડેપો ની છે.હુ ઘણા સમયથી તેમા મુસાફરી કરુ છુ પણ બસ હાલત એટલી ખરાબ છે કે આજ દિવસ કયારે પણ ટાઇમ પર કયાંય પહોંચી નથી કંડકટર ને વાત કરીએ તો કહે બસ ખરાબ છે.જો ખરાબ છે તો આટલા લાંબા રૂટ માં કેમ મૂકો છો.6 કલાક ની મુસાફરી એ 9 કલાકમાં પુરી કરે છે. હુ ખુદ પણ બાઈક લઈને જવુ તો પણ 7 કલાકમાં મુસાફરી પૂરી કરી લઉં છું. આશા રાખું છું કે ડેપો વાલા બસ નુ gps ચેક કરશે અને આવા લાંબા રૂટ માં સારી બસ રાખીને બધાંનો સમય બચાવી સમય પર ઘરે પહોંચવા મદદ કરશે. ગુજૃર નગરી બસ હોવા છતાં એટલી ધીમી હાલે છે કે લોકલ પણ ઓવરટેક કરી લે છે.

Bagasra vadia rajkot bus no. Gj18y7773 date 5/4/2019 me ladis conductar base no.5180 name sitapara ne vadia se rajkot ki ticket rs. 50 hoti he vadia ke aage ki side me vadia station ka stop aata he vahase rajkot ki ticket ke rs. 46 hota he isliye rs.4 ritan nhi diya kisiko bhi or me ne ritan rs.4 mere ko deno ko bola to isne mana kiya or kaha vadia se rajkot ki ticket rs.50 hi hoti he is ilye nahi milenge or me ticket ki photo bhi upload kiya he or ladis conductor ne mere ko aesa bhi bola sab ko ki lc vale aaye to batana ki aap vadia station se bethe he is liye plz note and 2 pasangger chordi gaam ke the usko vaha bust stop par nahi aage ki side out of station par utara isi lye machin ki update bhi aap chek kar sakte ho.

ઝાલોદ અંબાજી બસ ની આગળની શીટ માં ડ્રાઇવરની પાછળ આશરે ત્રણ ફુટ લમ્બો અને 6 ઇંચ પહોળો ભાગ તૂટેલો છે જેમાં નામ પેસેંજર બાળકનો હાથ પગ, તેમજ કિંમતી સમાન અંદર જઇ નુકશાન થવાની શક્યતા છે, જેથી આવી જોખમ કારક અને મેન્ટેનન્સ વગર ની બસ મોકલનાર આધિકારી ની સામે કડક કાર્યવાહી થાય જેથી, ગુજરાત સરકાર ના ગતિશીલ ગુજરાત અને વાઇબ્રન્ટ ગુજરાત જેવી વિકાસશીલતા ની ગાથા પોકળ સાબિત ના થાય, અને GSRTC nu સૂત્ર સુરક્ષિત અને સમયબદ્ધ ની યોગ્યતા સિદ્ધ થાય

Pnr number : g25290959
Date of journey : [protected]
Service start place : surat
Service end place : palanpur
Journey from : surat
Journey to : palanpur central busstand
Boarding point : surat

Class : sleeper
Departure time : 9:00 pm
Trip code : gsrtc:1945nvsplnsl30:1831:2:1234:[protected]
No. Of seats : 2 (Adults=2; children=0)
Seats no/s : 5, 6
Passenger details
Name age adult/ child gender
Sumatilal modi 51 a m
Pratima modi 50 a f
Total fare details
Total chargable amount : 512
I have already complained twice... And its been 2 month... I haven't got my refund yet.
My bus was cancelled due to busstrike. So please start my refund process as early as possible.

Since the open spacein new gsrtc bus station of rajkot where i was parking since past 2 years was declared as no parking zone i started keeping my vehicle in paid parking area where i charges for parking more than 12 hrs is rs.30 which i accepted and was paying since past 1 week. However today suddenly i was told i cannot take vehicle after 9 pm where my job allows me to reach back by 10pm only. I feel the paid parking agency is taking excess...

Dear sir/madam

I, the undersigned had booked 5 tickets in sleeper coach from nasik to baroda for the journey date 12/2/19... The details are as below...

1] pnr no: g25045580
Ob no: gs7459616
Trip code : 1700shrdnhrnr30
Class: sleeper
Route no: slp30
Service from: shirdi
No of seats : 4
Jouney from nasik to baroda
Seat no: 1, 2, 5, 6
Total amount paid – rs.1372/-

2] pnr no: g25045255
Ob no: gs7459526
Trip code : 1700shrdnhrnr30
Class: sleeper
Route no: slp15
Service from: shirdi
No of seats : 1
Jouney from nasik to baroda
Seat no: 4
Total amount paid – rs.343/-

I have done 2 to 3 times complaint in gsrtc site, but till date no response and not the refund is received... Kindly look into the matter and arrange to send the refund as early as possible...

For your reference i am attaching herewith scan copy of online ticket and the ticket received by conductor in ordinary bus...


Thanks & regards

Satish v jadhav
Baroda

Hello i booked bus ticket on 30 mar.2019, from vadodara to bhinmal (Surat zalore) bus arrival time is 7:50pm at vadodara central us stand, but i will be there till 8:45pm bus didn't arrived, when i ask for inquiry office they don't have any information.
When i am try to cancelled my book ticket but gsrtc application display cancellation time over.
My pnr number in :- g26053533
Email id :- [protected]@gmail.com

Thanks
Nilesh vyas

Yesterday on dated 31/03/2019 approximately at 21:39 pm i sat in bus no gj18z3032 from santalpur to gandhidham.

The conductor gave receipt of 152/-.
He returned 40 rs back. He didn't give 8 rs. When i asked for 8 rs he asked give 2 rs change then i give 10 rs. I asked him write 8 rs pending on back of ticket so that i could collect from st deposit. But he denied to even write on back of ticket.
He began to use very wrong words "i[censored] don't have change they why u sit in bus and waste our time" "etli magajmari hamra this na thaye, hu toh na likhu ticket par, koi thi chutta lai lo hu 10 rs aapi desu"kindly take strict action against such conductor who is not careful for gsrtc image.

[protected]

Hi, today i have booked your bus for traveling o[censored]daipur but bus was late by 1 hours and more. I have tried too many called to your help center but only 2 time it was connected and after connecting to the customer care, they are saying that our internet is not working so wait for bus it will come.
Please resolve your bus service and it facility. It just wasting time of the passenger. Due to this type of ridiculous error, passenger will not have trust on your facility. Please try to resolve such faults.

Hi,
Due to one fail booking of which amount has been already debited, just to confirm about my booking i called up to gsrtc customer care. The person who was on other side was a female and she was so illiterate and manner less to talk to customer. Moreover she used a slang language to me and when i asked her name to complaint about this, then she cut the call. Due to company's website this fault has been created and adding such behavior of its employee is highly ridiculous and intolerable. I need that proper step must be taken against such employee to make them realize about their behavior and duties.

Regards,

Dear sir i have booked ticket online from ahemdabad to bhavnagar gsrtc luxury bus on 22 march 2019. Rs 241 deducted from my account but tickets booking not done ans also not get refund rs.241.. Pls help as soon as possible.. My i'd is :- [protected] and i have no any pnr number and can't see seat on history of redbus. Pls help and when i get my refund money

Devmurari one of you employee working at inquiry counter is very arrogant. I asked four times politly what is the time of this bus but he did not replied. My father asked me what did he said i said "nothing he is not answering" then he shouted and used abusive words for me and my father i can not mention here i want to lodge complain agaist him for insulting me and my father publicly and gave us mental agony.

If gsrtc will not take any action i will file defermation agaist him and gsrtc.

I booked tickets from ahmadabad ranip to baroda

First i booked then rs deducted from bank account but not any message and mail related tickets

So i booked another tickets this was success full

When i reached to bus-stand then conductor told me that 4 tickets booked by you at same name of 2 persons

When i called gsrtc they told me if same name booked 2 tickets then we will refund you but still no any refund and customer care call not connecting

Pnr no : g25981531 seat no :

Pnr no : g25981752

I booked tickets from baroda to ahmedabad volvo

Due to strike bus was not come it was not ours faults
I am complaining against refund but there was no any refund plz help

When i called gsrtc they told me if same name booked 2 tickets then we will refund you but still no any refund and customer care call not connecting
Date : 22/02/2019
Almost 1 month

Pnr no : g25339511

Seatno: 19, 20

Dear sir
Maru name sharma bharatkumar
Date 24/03/2019 lunawada thi mari nani beby ne mammy lai bus nomber gj18 3509 lunawada to santrampur mini bus ma... Chadata hata ne ledy condector karani bus ubhi hati avu boli... Badha same amara jode... Na bolva jevu ane tu6adi bhasa ma vat kari... Tamare jaya kehvu ho kaho dc ne kehvuto kaho... Dc sir... Bik nqthi eva matha bhari... Yogya pagala leva...

Hello,
I had boom bus ticket pnrno :g25823059. That is cancelled automatically, i didn't get any updates after that so i have called to gsrtc customer care, i give her to my booking pnr and ask that when i get my refund. But she's behavior is so wrong and she cut call. I have complain about gsrtc services and gsrtc staff. I didn't get my refund back.