Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

I am urvi patel, travelling from surat central bus stand to vadodara makarpura (14th april 18:00)
I want to register complaint of bus conductor hitesh makwana. He has asked me about id proof and when i couldn't here i asked again and in answer he asked me whether i am traveling first time in bus, that was so embarrassing.
Please take action on it.

The above mentioned bus, today, was not stopped at nirma university stand. It was a local bus, yet it did not stopped despite my showing hand from a far enough distance. This incident took place at around 11:10 am. It would be really appreciable if you guys to take strict actions against these people and teach them a lesson for life for not performing their duty honestly.

Bus gj18v7319 was found to be driving rash and irregular at vadodara waghodia road. The bus driver parks bus without giving left side indicator and on questioning the same he started saying abusive words. This incidence has been repeated frequently and we have noticed this many times. This route is filled with more than 45000 student commuters daily. We need the authorities to take necessary action regarding the same.

Cunductor no. 2393 ibrahim bhai andbus no. Gj 18 z 4989 dated on 18 april 2019 route kirtistambh to jambusar time 05:45 pm

Cunductor behaving vary rued to the passengers and not stopping bus on on the bus stop from padra to jambusar i was trying to raise my hand from padra ful baag bus stop i got the bus on above mentioned date and at 06:00 pm cunductor tried to push me out of bus by his hand and spoken vary insulting language to me
After fon the way padra to jambusar he was spoken many bad words towards st management because of his booking ma hine was not working fine he use vary bad words even my women in that bus

Dear sir,
We are regular travels from vadodara to jamnagar and returns, in vadodara depo ladies urinal is charged for urinal and without money no entry for same, ladies people phased too much problem for same, we have contacted inquiry counter said, this is not our department, this is private department, then we have called tall free no and said no charges for urinal purpose, then we have visited inquiry counter for complain book, said no complain book, you contect security office at parking, then we have visited security office, they said in ladies toilet urinal charges is compulsory, we are travelers and in st depo charges is recovered.
Sir our humble request clarify that in st depot ladies toilet urinal charges is compulsory or not at vadodara, your healthy reply is helpful for us for further information
R j kanzaria
[protected]

My mother have not id proof bus conductor said puchase new ticket. So she is puchase surat to limdi. New ticket from condutor. My pnr no is g26255005 tran pass: pkhr37sy. Trip code 0524srtgdlexp51 date 10/04/19. Its my mistae to not give her id proof. Shes gone for emergency. So please refund my money in my account. I am done it 09/04/19 at 08:36 pm rahi 196 from my account to please refund me

Respected sir,
Here i am to submit request against bus no gj-18-y-1765 bechraji bapunagar. Bechraji depo.

We are more than 15 to 20 regular passenger daily up down in this bus.
From mehsana to ahmedabad city different places due to bus root via pethapur gam we miss our next changing bus to go vatva or sarkhej other places.

So i request that cancel root via pethapur gam and divert it on via gh-7 to k-7 to randheja chokadi.
We are always miss our next changing bus and because of that we reach at our office late about 30 to 45 min.

So pls take action against cancellation that root via pethapur gam. There is many more bus for servicing pethapur passenger

We have booked the ticket in volvo from anand to rajkot (08/04/2019, 7:20am), but this volvo didn't came. We had tried to call at office, but they are also not responding properly. So, i request you to please investigate regarding this issue and i am excepting appropriate action agaist this careless. I hope satisfactory response regarding this issue.

Hello sir/ma'am

There's problem by your system. Was booked vadodra to ahmedabad volvo for 2 persons. But on that bus didn't come due to gsrtc employees strike so i didn't take ride. So would like to request u for refund the fare.

I already raised complaint many more times. Such a long time it was for the strike. Pls check below details and reward me asap.

*gsrtc m-ticket*baroda amitnagar (Sama talav) to ahmedabad central busstandname:[censored]al r bhavsartripcode:1931srtnhrnrv46pnrno:g25337827 doj:[protected] deptime:22:46:00hrs seatno: 23, 24 class: volvoboardingpt:baroda amitnagar (Sama talav) txn pass:hb4vxh2j. Pls carry ur photo id during jrny. T&c apply.

Hope you do needful
Honey bhavsar
[protected]

Hello,

Please find the details required for the refund of the money, for booking done and service were cancelled on 21/02/19.

Tripcode:0915amjplttgj47

Reason for cancellation of service: strike by gsrtc personnel.

Booking date: 18/02/19

Doj:[protected]

Ahmedabad central bus stand to palitana

Pnrno:g25290782

Deptime:15:00:00hrs seatno: 6, 7, 8, 10

Class: gurjarnagri

Boardingpt:ahmedabad

Cbs1txn pass:jggf335m.

Repected sir,
Recently we vistied with my family to ambaji through booking online from app..in bus bilimora/ ambaji to and return.. On 4 april from bharuch @ time23.45 bus
After getting confirmation of booking we are not getting mobile no or bus no for tracking bus.. Our bus was late by 1.20 hours atleast due to traffic issue.
I
Suuggest to develop app to such level as we get alteast bus no/ and conductor name and mobile no.. As its getting in privated buse... So we can track it.. So there will no need of helpline..
I just keep holding helpline no for atleasr 1 hour, but couldnt get talked..

જુનાગઢ-ડિસા બસ હારીજ ડેપો ની છે.હુ ઘણા સમયથી તેમા મુસાફરી કરુ છુ પણ બસ હાલત એટલી ખરાબ છે કે આજ દિવસ કયારે પણ ટાઇમ પર કયાંય પહોંચી નથી કંડકટર ને વાત કરીએ તો કહે બસ ખરાબ છે.જો ખરાબ છે તો આટલા લાંબા રૂટ માં કેમ મૂકો છો.6 કલાક ની મુસાફરી એ 9 કલાકમાં પુરી કરે છે. હુ ખુદ પણ બાઈક લઈને જવુ તો પણ 7 કલાકમાં મુસાફરી પૂરી કરી લઉં છું. આશા રાખું છું કે ડેપો વાલા બસ નુ gps ચેક કરશે અને આવા લાંબા રૂટ માં સારી બસ રાખીને બધાંનો સમય બચાવી સમય પર ઘરે પહોંચવા મદદ કરશે. ગુજૃર નગરી બસ હોવા છતાં એટલી ધીમી હાલે છે કે લોકલ પણ ઓવરટેક કરી લે છે.

Bagasra vadia rajkot bus no. Gj18y7773 date 5/4/2019 me ladis conductar base no.5180 name sitapara ne vadia se rajkot ki ticket rs. 50 hoti he vadia ke aage ki side me vadia station ka stop aata he vahase rajkot ki ticket ke rs. 46 hota he isliye rs.4 ritan nhi diya kisiko bhi or me ne ritan rs.4 mere ko deno ko bola to isne mana kiya or kaha vadia se rajkot ki ticket rs.50 hi hoti he is ilye nahi milenge or me ticket ki photo bhi upload kiya he or ladis conductor ne mere ko aesa bhi bola sab ko ki lc vale aaye to batana ki aap vadia station se bethe he is liye plz note and 2 pasangger chordi gaam ke the usko vaha bust stop par nahi aage ki side out of station par utara isi lye machin ki update bhi aap chek kar sakte ho.

ઝાલોદ અંબાજી બસ ની આગળની શીટ માં ડ્રાઇવરની પાછળ આશરે ત્રણ ફુટ લમ્બો અને 6 ઇંચ પહોળો ભાગ તૂટેલો છે જેમાં નામ પેસેંજર બાળકનો હાથ પગ, તેમજ કિંમતી સમાન અંદર જઇ નુકશાન થવાની શક્યતા છે, જેથી આવી જોખમ કારક અને મેન્ટેનન્સ વગર ની બસ મોકલનાર આધિકારી ની સામે કડક કાર્યવાહી થાય જેથી, ગુજરાત સરકાર ના ગતિશીલ ગુજરાત અને વાઇબ્રન્ટ ગુજરાત જેવી વિકાસશીલતા ની ગાથા પોકળ સાબિત ના થાય, અને GSRTC nu સૂત્ર સુરક્ષિત અને સમયબદ્ધ ની યોગ્યતા સિદ્ધ થાય

Pnr number : g25290959
Date of journey : [protected]
Service start place : surat
Service end place : palanpur
Journey from : surat
Journey to : palanpur central busstand
Boarding point : surat

Class : sleeper
Departure time : 9:00 pm
Trip code : gsrtc:1945nvsplnsl30:1831:2:1234:[protected]
No. Of seats : 2 (Adults=2; children=0)
Seats no/s : 5, 6
Passenger details
Name age adult/ child gender
Sumatilal modi 51 a m
Pratima modi 50 a f
Total fare details
Total chargable amount : 512
I have already complained twice... And its been 2 month... I haven't got my refund yet.
My bus was cancelled due to busstrike. So please start my refund process as early as possible.

Since the open spacein new gsrtc bus station of rajkot where i was parking since past 2 years was declared as no parking zone i started keeping my vehicle in paid parking area where i charges for parking more than 12 hrs is rs.30 which i accepted and was paying since past 1 week. However today suddenly i was told i cannot take vehicle after 9 pm where my job allows me to reach back by 10pm only. I feel the paid parking agency is taking excess...

Dear sir/madam

I, the undersigned had booked 5 tickets in sleeper coach from nasik to baroda for the journey date 12/2/19... The details are as below...

1] pnr no: g25045580
Ob no: gs7459616
Trip code : 1700shrdnhrnr30
Class: sleeper
Route no: slp30
Service from: shirdi
No of seats : 4
Jouney from nasik to baroda
Seat no: 1, 2, 5, 6
Total amount paid – rs.1372/-

2] pnr no: g25045255
Ob no: gs7459526
Trip code : 1700shrdnhrnr30
Class: sleeper
Route no: slp15
Service from: shirdi
No of seats : 1
Jouney from nasik to baroda
Seat no: 4
Total amount paid – rs.343/-

I have done 2 to 3 times complaint in gsrtc site, but till date no response and not the refund is received... Kindly look into the matter and arrange to send the refund as early as possible...

For your reference i am attaching herewith scan copy of online ticket and the ticket received by conductor in ordinary bus...


Thanks & regards

Satish v jadhav
Baroda

Hello i booked bus ticket on 30 mar.2019, from vadodara to bhinmal (Surat zalore) bus arrival time is 7:50pm at vadodara central us stand, but i will be there till 8:45pm bus didn't arrived, when i ask for inquiry office they don't have any information.
When i am try to cancelled my book ticket but gsrtc application display cancellation time over.
My pnr number in :- g26053533
Email id :- [protected]@gmail.com

Thanks
Nilesh vyas

Yesterday on dated 31/03/2019 approximately at 21:39 pm i sat in bus no gj18z3032 from santalpur to gandhidham.

The conductor gave receipt of 152/-.
He returned 40 rs back. He didn't give 8 rs. When i asked for 8 rs he asked give 2 rs change then i give 10 rs. I asked him write 8 rs pending on back of ticket so that i could collect from st deposit. But he denied to even write on back of ticket.
He began to use very wrong words "i[censored] don't have change they why u sit in bus and waste our time" "etli magajmari hamra this na thaye, hu toh na likhu ticket par, koi thi chutta lai lo hu 10 rs aapi desu"kindly take strict action against such conductor who is not careful for gsrtc image.

[protected]

Hi, today i have booked your bus for traveling o[censored]daipur but bus was late by 1 hours and more. I have tried too many called to your help center but only 2 time it was connected and after connecting to the customer care, they are saying that our internet is not working so wait for bus it will come.
Please resolve your bus service and it facility. It just wasting time of the passenger. Due to this type of ridiculous error, passenger will not have trust on your facility. Please try to resolve such faults.