Claimed

Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

www.gsrtc.in

1

Updated: Apr 10, 2026

Complaints 4425

Resolved

188

Unresolved

4237

Bad 😕 It seems that Gujarat State Road Transport Corporation [GSRTC] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

Complaints

Contacts

File a complaint to Gujarat State Road Transport Corporation [GSRTC]

Having problems with Gujarat State Road Transport Corporation [GSRTC]?

File a complaint and get it resolved by Gujarat State Road Transport Corporation [GSRTC] customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Public Transportation

Gujarat State Road Transport Corporation [GSRTC]

Gujarat State Road Transport Corporation [GSRTC] reviews & complaints page 148

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

When i visited the bus station the thing i notice were in vadodara.
-illterate staff
-lazy behaviour of staff, conductor, bus driver, security gaurd.
-noone even tries to help any people.
-i lost my 250 rs book online because the bus never came after waiting for 1 hr.
-noone knows what online booking is.
-if you donot have the capacity to give the service to public than why make it in the first place.
-i purchased different ticket on another bus after mentally getting torture for an hour.
-final review i will never ever book a ticket again in gstrc and will post on facebook and let my friends know about it too.

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Website: www.gsrtc.com

Dear sir,. Hu date 14/8/18 na roj sanje 7:45p. M viswakarma college. Motera stand par ubho hato to pan bus ubhi rakhi na hati. Stand hova chata bus ubhi rakhata nathi. Kale bus no. Gj-18 y 9195 number ni bus ubhi rakhata hand uncho karyo to pan bus ubhi rakhi na hati. To sakhat karya vahi karva vinanti... Bus ubhi raheti nathi etle mare agarni bus jati rahe che. To yogya pagala leva vinanti... R t e applicable

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

View replies

N

Naveen Hathila

from Khanna, Punjab

Aug 17, 2018

Amdavad gitamandir st station ma mashiba bus aavi ne dadagiri karine paisa padave chhe. Jo koi musafar na pade to temni sathe markut ke galagaali kare chhe to teone ahiya thi dur karava .

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Today three of my sisters travelled from baroda to patan bus which departed 11.30 AM from baroda. The Driver of the bus behave very very badly with them threw out the journey. I have booked online tickets and PNR no is G21434811. We don't expect such kind of behaviour from GSRTC staff and I hope you must take necessary action to ensure safe and respectfull journey for women. We never had any bad experience from any other employee of GSRTC, Infact all are very very supportive and please tell. Please note my mail id : [protected]@rediffmail.com.
I request you to please inform me any advances taken by your side to this mail id.
Hoping a co-operative and honest action from your side at earliest.
Thanking you,
Suresh Thakkar
Patan-384265
M:[protected]

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Vadodara, Gujarat, 390001

Website: gsrtc.in

Respected sir date 13th aug.2018
Your daily routine bus
Baroda panigate to diu sleeper night bus
Is not show online boking sleeper sheets.15 only 30 sheets show online.
Last six month's this data is not update.
I am deputy mamlatdar.
I call today 12 o'clock. Inqury numer. Name kavita. Not properly answer. Answer is jokes."sleeper is sleeping. I don't know."
See this is answer. Very serious. Actions agains that fellow.
B. S. B. S. Pravasi
Deputy mamlatdar
Nadiad.

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 394160

To gsrtc, mandvi surat,
I sanmukh chaudhari student of bca college mandvi complaints you to that the pass server is working slow due to that our time would be west also i missing one or more lactures everyday after all i can not get pass. So please try to solve that as possible as in earliest time. These problem was face everyday.
Thank you
Yours faithfully
Sanmukh chaudhari

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

We have boarded a bus of gsrtc which goes to palampur from ahmedabad. The conductor has charged two sleeper tickets even though we are using one as only one sleeper is available in this bus. He is asking my husband to stand and travel, if we don't pay for 2 tickets. As it is late night, we can't wait for morning bus anymore and we have to board the bus. So we have paid him the amount. The bus condition is pathetic and its all dusty everywhere. I can send the ticket details via mail if required. For 154 km we have been charged rs430. 00 for non ac sleeper dusty bus.

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

View replies

P

Pranami Chintan

from Ahmedabad, Gujarat

Aug 15, 2018

I am travelling in gsrtc bus from himmatnagar depot, himmatnagar to talod via gambhir at 3:30 pm on 10 Aug 2018. Conductor not accept my 10 rs coin and said this is fake money but this 10rs coin i taking from another gsrtc bus conductor . Pls give me a feedback.

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Ahmedabad, Gujarat, 380016

I'm suresh travelling from ahmedabad to baroda in gsrtc volvo bus my pnr is g21382415 on 11th august on 8.15pm bus... The behavior of bus driver was very rude... He was talking by using bad words n very rudly like 'tu rakhte saaman' i told him to talk properly in very soft n pleasant voice, he again started talking very very badly - 'tu utar bus se.. Bus tere baap ki nhi hai jo tu mujhe sikhayega'... I had reservation from baroda to ujjain, so i had urgency to reach there... So kept quite at that time... But that was so bad thing happened to me... Please take proper n right action against him.

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

View replies

D

Darji Twinkal Dilipbhai

from Ahmedabad, Gujarat

Aug 13, 2018

Hello Gandhinagar officeoffice's
. Issue about passenger pass...i have already daily passenger pass but Gandhinagar bus stand service are pass make by student concession pass...so this service is not proper... Plz action in that service... So all that person not irritate thiss service... And plz solve this problem ...thank u

B

B.M Beats

from Vadodara, Gujarat

Aug 13, 2018

Breck problem technical issue
Fir mene ticket liya dusri bus me
My payment refund pls sir
Reqwet hai apse

B.M Beats's reply, Aug 11, 2018

Reply sir

B.M Beats's reply, Aug 11, 2018

Reply your bus problem my money sand paytm

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: 422010

Dear sir,

My name is Raj Nimbhore. I am traveled today from Surat to nasik in rajpipla to nasik bus. I was notice this bus driver was drunk on duty and this driver not drive safely I was varied about all passenger and me also please take some action about this bus driver. Some details are mansion bellow
Bus no. GJ 18 Z 3631
Ticket no. 126337 and 126400
Journey date. 11aug.2018
Journey Surat to nasik
Journey time 12.10pm in Surat
8.30pm in nasik

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

View replies

S

Sandip Talaviya

from Vadodara, Gujarat

Aug 13, 2018

àª¸àª°
àª®àª¾àª°à«‚ àª¨àª¾àª® àª¸àª‚àª¦àª¿àªª àª¤àª³àª¾àªµàª¿àª¯àª¾ àª›à«‡
àª®à«‡ àª†àªœà«‡ àª¸à«àª°àª¤ àª¥à«€ àª…àª®àª°à«‡àª²à«€ àª¨à«€ àªŸàª¿àª•àª¿àªŸ àª¬à«àª• àª•àª°à«€ àª›à«‡ àª“àª¨àª²àª¾àªˆàª¨
àªªàª°àª‚àª¤à« àª àªŸàª¿àª•àª¿àªŸ àª®à«‡àª¸à«‡àªœ àª®àª¾àª°àª¾ àª®à«‹àª¬àª¾àªˆàª² àª¨àª‚àª¬àª° àªªàª° àª¨àª¥à«€ àª†àªµà«àª¯à«‹
àª®à«‹. [protected] àª›à«‡

S

Saurabh Jariwala

from Bhiwadi, Rajasthan

Aug 14, 2018

I booked ticket from Surat to Gandhinagar for 4th August and cancelled it on 4th August. I got message that I will be refunded INR 162.00â‚¹ within 7 working days.but I haven't got any refund response yet.
Details:
PNR: G21304223
Reference Number: GS6112295

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: Gandhinagar, Gujarat, 382024

I started my journey from Gandhinagar. In Gandhinagar to Zalod bus.Bus from Gandhinagar to Zalod departure at 4.45am from Gandhinagar on Date 10/8/18.Due to my previous bad experience, of this bus I said to driver and conductor not to stop illegal stand due to I want to reach at time at Godhra they don't folloed rules and stopped for 6 times up to Ranip.I will complaint again if he stopped more after Ranip.

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

View replies

G

Gaurav h parmar

from Surat, Gujarat

Aug 13, 2018

Sar aap mera pesa vapas bhijva sakte he 13400 mene kiya he vo parsal mera bhej hi nahi raha me kya karu sar

K

Kirti Patwa Shridhar ARC

from Vadodara, Gujarat

Aug 13, 2018

I have booking online from surat to vadodara by Volvo Bus on 07.08.2018 at 18.20 No. CH87477459. But ticket not issued & payment is done of Rs. 290/-.

Please refund my debit amount.

Kirti Patwa Shridhar ARC's reply, Aug 8, 2018

I have booking online from surat to vadodara by Volvo Bus on 07.08.2018 at 18.20 No. CH87477459. But ticket not issued & payment is done of Rs. 290/-.

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: Ahmedabad, Gujarat

Hello sir, there is a problem at incomtax ahmedabad bus stand which is near by gujarat vidhyapith the ratio for theft is too much increased. I have request to stand camera or take any action for wallet and mobile safety. I faced same issue for others safety please take action on it.
Please take appropriate action on it. So other updown people get safety on bus stand.

Thank you sir...

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Dear sir,
Prof. A. P. Morzaria here. I have been informed that parking facility at una bus stand has been given to private party on contract. The passengers or the persons who come to receive or send off them are not allowed to park their vehicles even for 15 minutes. They are forced to pay fees for parking. Is there any free parking facilities even for some time? At which conditions or rules and regulations contract is given?
If i want get this information through rti, please give me the name and address of public relation officer
Please replyme at my following e mail id
[protected]@gmail.com
Awaiting your reply.
Thanks
-ajay morzaria

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Anand, Gujarat

This is to inform u that me and my many coligues doing up down from anand to vadodara daily. We are government servants. Around 5:45 pm we all reached at vadodara bus stand and at this time there is bus scheduled at 5:50 pm whose route is anand - pavagadh - anand. But on the day when conducter named ashokbhai is there, he departure the bus at 6:10 pm everytime and because of it we reach at home late. We are requesting you to take necessory action on this person. I have already done one complaine before this.

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

View replies

D

digvijay kesrola

from Kandla, Gujarat

Aug 10, 2018

We are of the citizen of India and the gsrtc of Mandvi depot is not giving the genuine answer to us what we have to do plz take the strict action to Mandvi depo
We are getting tiered of their answers and we are reporting our home after 8:00 oâ€™clock pm

I wish the government will give me the favourable response to us

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

I jagdish saluja here by to request please refund my difference of charge which are between sleeper service and seating service. My travelling details as per follow, date:[protected], souce:himatnagar destination : ankleshwar gidc, pnr no. : g21330583, class:sleeper ob reference number : gs6120666. But due to some technical reason sleeper service was not provided by gsrtc so i want my difference amount. Please look in to the matter and resolve as soon as possible

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

View replies

S

Sangeeta hota

from Jamnagar, Gujarat

Aug 7, 2018

I have booked bus ticket from anklehwar to Surat and they have given this facility online that's why I DID that but afterwards.the gsrtc app does not shows the bus information based on pnr no given at the time of booking. And they also charged me again

I

ikureshi

from Ahmedabad, Gujarat

Aug 7, 2018

So many people facing bus problem from last few days bcs mandvi depot manager cancel our daily bus and send to another route and not providing any bus to us. We are daily complaining them no one answere to us..

So plz as soon as possible solve our problems.

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: Anand, Gujarat, 388620

I was travelling by bus no gj 18y 6049 from khambhat to ahmedabad on 04.08.18 morning 7.20 am and reached ahmedabad by 10 am. The conductor issued ticket for rs 48, i paid rs 50 ; but did not return balance amount and he has done it for others also.
I faced the same situation with the same conductor on some other day also. Being a small amount, people do not bother to report. Overall it is a corrupt practice. Action may be taken.

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

Aug 05, 2018

Updated by Khamhbhat I was travelling by Bus No GJ 18Y 6049 from Khambhat to Ahmedabad on 04.08.18 morning 7.20 AM and reached Ahmedabad by 10 AM. The conductor issued ticket for Rs 48, I paid Rs 50 ; but did not return balance amount and he has done it for others also.
I faced the same situation with the same conductor on some other day also. Being a small amount, people do not bother to report. Overall it is a corrupt practice. Action may be taken.

View replies

C

Chavda Harshad

from Kandla, Gujarat

Aug 6, 2018

For ST bus stand,
Jamnagar,
St bus was not come at his place& time and we all 15-20 student will go in ecco private vehicle so I request to complaint center please solve my problem.

Student.

Chavda Harshad's reply, Aug 1, 2018

We have problem with ST bus route.

V

Vishnu Vishwarup Om

from Vadodara, Gujarat

Aug 7, 2018

àª°àª¾àªœàª•à«‹àªŸ àªœà«€àª²à«àª²àª¾ àª¨à«àª‚ àª—àª¢àª•àª¾ àª—àª¾àª® àª¨àª¾àª‚ àªªàª¾àªŸàª¿àª¯àª¾ àªªàª¾àª¸à«‡ àª¬àª¸ àª¸à«àªŸà«‹àªª àª¹à«‹àªµàª¾àª›àª¤àª¾àª‚ àª¬àª¸ àªŠàªà«€ àª°àª¾àª–àªµàª¾àª®àª¾àª‚ àª†àªµàª¤à«€ àª¨àª¥à«€ àª¬àª¸ àª¡à«àª°àª¾àª‡àªµàª° àªªà«‹àª¤àª¾àª¨à«€ àª®àª¨ àª®àª¾àª¨à«€ àª•àª°à«€ àª°àª¹à«àª¯àª¾àª‚ àª›à«‡
àª—àª¢àª•àª¾ àª—àª¾àª® àª¨àª¾àª‚ àª®àª¾àª£àª¶à«‹ àª…àª¨à«‡ R K university na àªµàª¿àª¦à«àª¯àª¾àª°à«àª¥à«€ àª“ àª–à«àª¬àªœ àªªàª°à«‡àª¶àª¾àª¨ àª›à«‡
àª† àª¬àª¾àª³àª•à«‹ àª•àª¾àª² àª¨àª¾àª‚ àªàª¾àª°àª¤ àª¨à«àª‚ àªàªµàª¿àª·à«àª¯ àª›à«‡ àª¤à«‡àª®àª¨à«‡ àª¬àª¸ àª¡à«àª°àª¾àª‡àªµàª° àª“ àª¨à«€ àª®àª¨ àª®àª¾àª¨à«€ àª¥àª¿ àª¤à«‡àª®àª¨àª¾àª‚ àªµàª¾àª‚àªšàª¨ àªªàª àª¨ àªªàª° àª–à«àª¬àªœ àª…àª¸àª° àª¥àª¾àª¯ àª›à«‡ àªµàª¿àª¦à«àª¯àª¾àª°à«àª¥à«€ àª“ àªµà«€àª¨àª¾ àªªàª¾àª¸ àª¨àª¥à«€ àªšàª¡àª¤àª¾ àª¬àª¸ àª®àª¾ àªµàª°àª¸àª¾àª¦ àªšàª¾àª²à«

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: Ahmedabad, Gujarat

Bus name surat to diyodar
Time 7:30 pm depart from surat

This bus conductor is behaving like it's his own bus.
Very improper and disgusting behaviour with every passenger of the bus.

Bus conductor has denied to stop bus at paldi, ahmedabad station.

Forcing passengers to do what he want.

Denied to stop bus for 2-3 minutes for washroom only to passengers.

Please do needful for this kind of worst service provider and make gsrtc best in all rtc.

Regards,
Raj shah - [protected]

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

View replies

J

Jenish Mistry

from Surat, Gujarat

Aug 7, 2018

I am travelling in now in Vadnagar to borivali bus.
It is 12.10 AM and in driver cabin they are playing songs such a loudly that we r unable to sleep.
We have to travel whole night in bus and without proper sleep tomorrow's whole day will be affected.
I have requested to slow down the volume or close the door but no action from conductor

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Have booked bus for surat to saputara. Departure time is 5:30 from surat central bus station. But still at 6:38 bus not arriving. When we ask enquiry counter thy told that we have no information about bus. Bus no is gj-18-z-3178. If bus is not on time plese imform us so we are not waiting and online bus tracker ng is also not available. I need refund my amount. My pnr no. Is g21283839.

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Ahmedabad, Gujarat

Dear sir
I am prashant shrimali, i am using your metrolink bus services from last six months, from last one week i have notice that speed is goes constantly without traffic on 60 to 65, and ahmedabad to vadodara distance pass by 2hours, as i am doing daily up down by metrolink bus from 6th months i just reached ahmedabad to vadodara in 1:15 hr or 1:30hr, and also ask to driver why u taking 2hrs all driver have different excuses like there is problem i'm bus, or upper this order aayo che and speed aatlij bandhi che, but express highway speed is start from 80 then how your systems would be calculate the speed for express way. Your revert and action on that issue is aprriciable. My mobile no is [protected]. Pls contact me for more information.

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

View replies

S

Saiful Chauhans

from Ahmedabad, Gujarat

Aug 7, 2018

Date.01.08.2018 Time 8:00 pm na roj porbandar thi somnath mate St bus ma chadyo.cunductore aakhi bus ni upper ni sheet Khali hova chhata amne ubha ubha veraval sushi pohchya.but aa ghatiya conductore amne sheet par besva na didha

So I hope ke immediately conductor par action levay
I wait for answer
Thank you

B

Bhupendra1003

from Ahmedabad, Gujarat

Aug 7, 2018

Hello sir, today[protected], i am traveling in Ahmedabad to Idar in Ahmedabad-Rani bus. I lost my bag in bus. I was sitting near conducter sit and bag was kept above my sit. Please do needful. Please provide me conducter or driver mobile number.

Bus timing: 4 pm, Ahmedabad- Rani
Date: 29/07/2018

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: 380001

Website: www.consumercomplaints.in/new_complaint

Gujarat state road transport corporation
E-reservation ticket
Franchisee reservation voucher
Tin : p9bnv3
Pnr number : g21216472 date of journey : [protected]
Service start place : ahmedabad service end place : rajkot
Journey from : ahmedabad iscon journey to : rajkot central bus stand
Boarding point : ahmedabad iscon

Class : 1251-gurjarnagri
Departure time : 11:15 pm trip code : 2300abdrjtexp51
No. Of seats : 1 (Adults=1; children=0) seats no/s : 15
Passenger details
Name age adult/ child gender
Chirag 23 a m
Total fare details
Total chargable amount : 149

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

Aug 01, 2018

Updated by Chirag padmani Please back to my money in my account after today is not back to my money. I'm CASE TO GSRTC right now.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 380001

Website: www.consumercomplaints.in/new_complaint

Date :[protected] time :11:15pm 1251-gurjarnagri
Gujarat state road transport corporation
E-reservation ticket
Franchisee reservation voucher
Tin : p9bnv3
Pnr number : g21216472 date of journey : [protected]
Service start place : ahmedabad service end place : rajkot
Journey from : ahmedabad iscon journey to : rajkot central bus stand
Boarding point : ahmedabad iscon

Class : 1251-gurjarnagri
Departure time : 11:15 pm trip code : 2300abdrjtexp51
No. Of seats : 1 (Adults=1; children=0) seats no/s : 15
Passenger details
Name age adult/ child gender
Chirag 23 a m
Total fare details
Total chargable amount : 149

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

View replies

M

Malek Iqbal S

from Visnagar, Gujarat

Aug 1, 2018

Dhuvaran Thi Amdavad sattadhar no bus time par aaje upadi nathi aa problem Roj no che sir complain Kariye che to A loko saabhdta nathi sir please you action stricly emediatly lo please sir GJ 18. 9611

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Kutch, Gujarat, 370001

Respected authority,
On the date of 31/07/2018 (Tuesday) i'm travelling from bhuj to gandhinagar through gsrtc bus at the time of 10:00pm and i feel the very poor condintion of bus compair to it's trip rent. I have purchase 981 rupees for three sleeper ticket but i haven't satisfy about bus condition. Seat covers are broken and bus are shaking too much. I feel so guilty about told this in the days when our prime minister says about "vikas" and "ache din aayenge". Here photos are given about condition of bus.

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines