Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

Address: Anand, Gujarat, 388120

Dear sir we are doing up-down from anand to khambhat and vice-versa. From khambhat to anand, bus no 9500, rajavadi, departure time of the said bus is 5:20. But the bus did not come on time everyday. Almost 30-40 people who works in ONGC, PUBLIC SECTOR BANKS OR IN POLICE DEPARTMENT And other department. The bus always comes late. Infect in this week it comes at around 6:15. I request you to take serious action against them. And regular the bus.

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Address: Junagadh, Gujarat, 362001

I didn't get confirmation message of my eticket of 21st july in Surat Junagadh Bus.
I on 20th july booked ticket for junagadh surat journey in bus of junagadh valsad bus & for that i got message but on return journey of that trip i didn't get a text message inspite of it shows on GSRTC booking history...So kindly help me as earlier you can so...that message i can show to conductor in bus or kindly send me email about that trip. br...

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Address: Mehsana, Gujarat, 384355

My name is fahad vhora. I lived in vadnagar. As a professor I am working in merchant engineering college.i was coming from visnagar to vadnagar.i raise my hand to stop bus which was going vadnagar and bus was on depot of visnagar bus stand. I hold the handle of door and driver was driving bus for 100 meter so therefore he know I hold the handle. So if any injuries happened to me who was responsible for that. I want to know detail answer about this issue.

Bus no : GJ 18 Y 7618 of vadnagar depot
And board was mahesana to idar via vadnagar.

I am RTI ACTIVIST and I wish some hard steps should be taken over that bus driver for this kind of behaviour.

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Address: Kutch, Gujarat, 370001

Website: Gsrtc

If the bus is full and the passengers trying to get in the bus driver and conducter did'nt say a word and just drive the bus while passengers are in hanging condition they even did not bother to tell them that bus is full... bus staff don't care if passenger is fall down or crusher under the tier... very unsatisfied with the service of gsrtc.. disappointed..
Bus staff's behaviour with the passengers with the pass is very bad like they are ruling over us.. i am rating gsrtc below zero.

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Address: Junagadh, Gujarat, 362220

Hu student Chu ane Hu 4 year thi daily keshod thi Junagadh up down karu ane Ek to card had na hisab thi busu ochi Ave che..
Una depo ni bus tarik 19/7/2018 11:22 avi (una-jamnagar)hati bus station pachi no pelo stop upper driver re bus ubhi rakhi nahi, bus ubi rakhwanu signal pan apiyo pan full speed maa java didhi.
Aa baba's mari as the 2 var bank yo che.
Hu aap Sri thi avi asha rakhu Chu ke tame mari aa problem solve karso.
Plz pending maa Na rakshasi mari aa complaint.

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

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A

amitckt888

from Coimbatore, Tamil Nadu

Jul 19, 2018

Jyare ame Gurjarnagari ane express bus maa besiye tyare driver and conductor shortcut leva mate bus no rout badli kadhe che ame aavu roj thaay che amara potana extra paisa kharchi ne Rikshaw maa travel karvu pade che aap shri ne janavavanu k please amara proublem nu solution kadhi amara mate madam karva maherbani karso ji.

bus stop par bus driver bus ubhi nathi rakhta - Comment #3160170 - Image #0

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Jignesh N Gamar

from Ahmedabad, Gujarat

Jul 19, 2018

I m travelled every seterday Surat to patan but this bus charging point is not active by conductors)/driver ...long root best charging slot is not useful to costomer...and feel P.P.P. modal is fake and unstisfy.

bus stop par bus driver bus ubhi nathi rakhta - Comment #3160737 - Image #0

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pankj dalsania

from Jamnagar, Gujarat

Jul 19, 2018

When we are generate student concession pass throw http://idms.gsrtc.in/ with our school user Id & password we input data of one student in this website but sometime in generated report there is student name shows two times in student I-card & student pass . so we face more difficulties with our student & s.t. office

bus stop par bus driver bus ubhi nathi rakhta - Comment #3161103 - Image #0

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Address: Ahmedabad, Gujarat

Dear sir

i have advance book ticket in gsrtc website but ticket booking fail and debit money in my account so please refund to my account (492/- rupee)

my pnr no. Is gs6027518
date : 10/07/2018
from : ahmedabad to: mahuva

waiting for your reply

take action as soon as posible

thank you

***attachment

1) screenshort fail ticket booking (gs6027518)

+1 photos

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Address: Anand, Gujarat

Sojitra - vadodara bus no GJ18 Z 1244, which is irregular on time, conductor and driver with their intense took bus late and with their intense for reschedule bus to express from local they change their bus timings. Here is the request to fix this bus time at 6:00 pm and strictly warn to conductor(Mohanbhai) and driver for irregularity in bus. And please keep bus local.

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amuacp

from Surat, Gujarat

Jul 19, 2018

Amdavad thi deesa jati bus k je 1:45 Gandhinagar aave 6 te na tarikh 11/07/2018 na driver khub dhire gadi chalave 6 ane chalu gadi a phone par vato kre 6

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solankivipul01

from Ahmedabad, Gujarat

Jul 19, 2018

Una to jamnagar.bus time 8.30 am date 09/07/2018
This bus driver don't stop the pick up point Pani Zapa

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Address: Bhavnagar, Gujarat

Website: Botad

Ahemdabad Rajula route ni bus savare 4.45 vagye ahemdabad thi upadati bus GJ18 Z 2479 late hoy to pan gadhada ane dhasa vachhe aavti hotel ma halt kare chhe.. jethi kari ne regularly avvavala passenger ne khub j muskeli pade se ane time pramane pahochi shakatu nathi...bus kayam na mate 0.30 Hours late j hoy se..jethi bus regular karva vinanti chhe.

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Priti R Patel

from Surat, Gujarat

Jul 19, 2018

I have tried yesterday to book ticket on gsrtc Volvo bus from Ahmedabad to Baroda. Which cannot book any way and money deducted thrice from my bank account. My bank account number is [protected]. Kindly proceed against this complaint and reply me ASAP. I have attached my transaction text msgs which I have received from bank.

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Address: 396580

Website: Gsrtc.in

Hello sir.
I travelled from Ranip Ahmedabad to Vansda by 'Ahwa Gandhinagar' bus.. as its a long route i booked seat earlier online.. while travelling the pushback seat was not working at all.. the front 2seat was pushed back and jamed over there and i couldn't keep my leg properly. (About 350km long travel distance). I informed the conductor but i could not get any solution. Conductor told 9seats are damaged.. so ..
So is this the care and facilities u give?
We pay the whole amount and travel. Its not that u give discounts as the seats are damaged.
Who is responsible??
Should i complain above??

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A

amuacp

from Surat, Gujarat

Jul 19, 2018

Surat thi kathore, surat thi kamrej, surat thi thatva savare 10:30 aaju Baju jti bus ma motebhage ubhi nthi rakhta to kayk madad krva vinanti...

Your Faithfully
Gsrtc passenger

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Nirav Padhiyar

from Bengaluru, Karnataka

Jul 19, 2018

Very good for making peak up stand at Madhapar Rajkot but why toilet locked. Is it made for use or lock ??? Please take positively for passenger convenience...

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S

Sandipkumar Vaghani

from Vadnagar, Gujarat

Jul 19, 2018

My journey date is 07/07/2018, from BHAVNAGAR to Ahmadabad. I have booked online ticket and pnr no. is G21030046. but that is wrong pnr. I checked that pnr online but I found that it was some other root dwarka to junagadh. please solve my problem.

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crc bhathvada

from Ankleshwar, Gujarat

Jul 19, 2018

તા- 7/7/2018 ના રોજ બસ નંબર GJ18Z1432 દાહોદ-ધ્રાંગધ્રા ના કંડકટરે મુસાફરો સાથે અમાનવીય અને ઉદ્ધત વર્તન કરેલ છે તેમજ.*છુટા હોવા છતાં ભાડા ના વધેલ રૂપિયા પાછા આપેલ નથી.આ બસ આજ રોજ 1:35 વાગ્યે ખાત્રજ ચોકડી હતી..યોગ્ય કાર્યવાહી કરશો..કર્મચારી ની વરદી પાર નામની પ્લેટ લગાવવા ની વ્યવસ્થા પણ કરશો.જેનો પ્રતિભાવ પણ આપશો..

push back seat problems while travelling about 350 km - Comment #3161083 - Image #0

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Address: Ahmedabad, Gujarat

Respected sir/madam,
I am Mohit Gondaliya from Sanand, Ahmedavad. I am a student of engineering. From last 1 year I traveled with students pass. This montn my pass out dated on 13 July, 2018. I got 3 days to renew. 14th and 15th July was holidays. When I went on 16th July. Bus depot manager told me that was technical issues so pass couldn't be renewed. Today, I went for renewing pass again. He renewed but he took me more rupees than printed on pass. 369₹ printed on pass and he took 440₹. He told me your pass is out of dated.

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vrgupt

from Bardoli, Gujarat

Jul 19, 2018

On 10.07.18, I hv travelled from Godhra to Dahod. The bus was Shirdi to Dahod bus no GJ 18 Z 0940. Bus fare recovered Rs 90/-.As the bus was not Gurjar type, the bus fare should be Rs 81/- as Express bus.The fare is fixed for type of bus( Gurjar) not for the route. Shir di to Dahod

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Address: Anand, Gujarat, 388001

Please make sure that bus from Ahmedabad to anand via ctm are on time. The bus from Ahmedabad- ctm-anand-borsad which is scheduled to reach anand by 8.30 comes at 9.30 or even more late. This has become daily routine that bus runs around half an hour or more late. Which is highly intolerable when one has to commute daily from Ahmedabad to anand. Please take necessary action for the bus which starts around 7.15-7
20 from geetamandir (Ahmedabad) to ctm to anand to borsad ASAP.

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Rahul Gadhvi

from Bhopal, Madhya Pradesh

Jul 19, 2018

I am Rahul Gadhvi and i am filing this compliant form on behalf of my bus in which I use to travel to go at my clg the name of the bus is Mandal-Ahemedabad.
Its arrival time at Viramgam is 6:00am but from last one week. So I humbly request their institution to file my complaint. Or else I would neee to file it to my nearest court.

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Address: Mehsana, Gujarat

Website: Gsrtc

Me time bus arrived.

I went to bus and asked to conducter to give me my seat because some other passenger has already occupied my seat and they denied to give me seat.

I asked conductor for the seat and he was saying like he doesn't have any information regarding the reservation so he can't give me the seat.

What a pathetic service is it.

Below are my reservation details;

*GSRTC m-Ticket*MEHSANA HIGHWAY MODHERA X to VADODARA CENTRAL BUS STAND Name: Binita Solanki TripCode: 0614TRDBRDGJR47 PNRNo: G21131230 DOJ: 16/07/2018 DepTime: 10:05Hrs SeatNo: 10 Class: GURJARNAGRI BoardingPt: MEHSANA HIGHWAY MODHERA X Txn Pass: Y3QXc6jS Pls carry ur photo ID during jrny. T&C apply

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Address: Navsari, Gujarat, 396424

Navsari Bus depot is under renovation process with expected addition of lacking aminities which will take almost 2 years to start working.

Right now - Date 16 July 2018 Bus depot is shifted to new place which has no pay & park lot available. I am working professional who daily travel by Gsrtc for my work. There are almost 500 two wheeler parking requirement for daily passangers.

Currently all parking is done on footpath which is next to bus stand Compound wall which is not pay and park. There are enchrochment of fruit vendors who do everyday 'Dadagiri' while parking next to them on the footpath. Why should I bear such misbehaviour of these guys while we pay to GSRTC for their service?

Why GSRTC can't arrange temporary parking facility for their customers?

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Today evening conductor of bus numner GJ18 5143 (Ahemdabad to Patan), Conductor wears spectacles, he was behaving very badly with a boy who sat by seeing bus board but bus board was wrongly kept so he sat in this bus mistakenly, but on that conductor said bad words about mom n sisiter to that boy. I hope a strict actuon must be taken against the culprit and must keep in open to people such incidents so that People will be aware of, I will be giving same copy of this complaint to Police for further concern, so I hope a strict action should be taken

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Address: Banaskantha, Gujarat, 385001

Dear sir,

This is to inform that We all passengers facing problems with Driver or Conductor misbehaving to us or not giving proper genuine language with all passengers or also giving warning to us in bad manner so we requesting to dismiss such types of your employees from your corporations.

Kindly do needful.

Regards,
Alkesh / Shyamalbhai /Abdulbhai

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Address: Panchmahal, Gujarat

Website: Gsrtc.in

As per attached photo of the we received communication that, "all bus related to himmatnagar /mansa will not came to kalol depo" and "all all buses will maintain from workshop".
When we reached at depo at 7:10 am, representative at inquiry booth were not available and office was locked.
We went to workshop after reading notice board, workshop people told us that more 10 people were returned from here from same bus. Please go to depo your bus will arrived over their only.

Such a nonsense management, you should at least put one representative to provide correct advise to passenger.

Hope you will revert with your action.

Rgds,
DharmendraSinh kumpavat
[protected]

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Jul 18, 2018

Hi,

We regret for the inconvenience caused to you!

We would request you to kindly share the Yatra booking reference number to enable us to assist you.

Thanks
Yatra Care

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Jul 22, 2018

Hi,

Greetings from Yatra.com!

We hereby would like to remind you to share orugthe required details. This will enable us to assist you in resolving your concerns.

Regards
Yatra Care

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Jul 24, 2018

Hi,

Greetings from Yatra.com!

We are changing the status of this post to “Resolved” as we have not received any response from your end. For any further queries please feel free to connect with us.

Warm Regards
Yatra Care

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Address: Navsari, Gujarat, 396424

Fencing post are ready to fall anytime, its support is off from ground.

People are tend to wait for bus or walk around to this area as seen in this photo, the fencing post is in very conditions that it will fall in heavy rain and may cause accident. It has risk of human injury.

Please fix it soonest and make it safer.

Locaton-Navsari Bus Depot

+1 photos

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Address: Bhavnagar, Gujarat, 364290

I had a reservation from MAHUVA to KESHOD on date[protected] at 08:30 am.
When we got our sits, we found that there was a puncture in bus. So bus was taken to the work shop for puncture repairing. Upon asking Ticket Collector about time to get bus repaired, we were told that right now there are no workers available to get bus repaired.

It is ok if there is any natural circumstances and due to that travellers stuck to thier travelling. But it is very bad that due to not having enough staff at workshop, travellers gets suffered for waiting too much.

I would really appreciate if you would look into this for the sake of travellers.

Thanks
Harkishan Dudhrejiya

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Zagadiya depot manader does not reply on telephone to my inquiries regarding bus schedules and irregularity of services.Rajpardi to netrang bus reaches at Netrang at 6:30pm which is not its scheduled time to reach there. so kindly re schedule. the bus services &make it sure that bus from rajpardi to netrang reaches at netrang at 5:30pm so that students &service class people can avail the services in better way

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Address: Panchmahal, Gujarat, 389001

Bus is too late for leaving the place Godhra for reaching Zalod, the time of this bus 07:00am daily having bus number GJ18 3258. But the bus not leaving the station till 07:29 am due to bus conductor who is not coming on time and due to this all the passengers are suffering and then some of passengers are changing the busincluding l. I have bus ticket which I changed and also the pictures of late bus. So please take necessary action against the responsible manager or whoever responsible. Because l am so late on duty to reach dudhiya. Please give justice for lateness. This is the problem of daily.

+3 photos

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Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

File a complaint to Gujarat State Road Transport Corporation [GSRTC]

Gujarat State Road Transport Corporation [GSRTC] reviews & complaints page 148

irregular bus khambhat to anand bus no 9500 comes late always.

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not received e ticket booking message

driver is not caring about passenger

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very disappointing service

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bus stop par bus driver bus ubhi nathi rakhta

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ticket booking failed but money debit in bank account so please refund money to my account

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irregular bus timings

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bus late hoy to pan halt karva babat

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push back seat problems while travelling about 350 km

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extra charge for passes

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bus timing and frequency

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online reservation services

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two wheeler parking issue

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conductor misbehaving badly with a passenger

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behavior of driver and conductor rude with all passengers and bus no gj 18 z 1406 palanpur to surat route 14/07/18 time 16:00 departure

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bad communication for bus management on rath yatra

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fencing in hazardous condition at navsari bus depot

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staff not available in workshop

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irregularity in bus services at netrang di bharuch

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bus is too late for leaving the place godhra for reaching zalod, the time of this bus 07:00am daily having bus number gj18 3258.

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