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Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

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Updated: Apr 10, 2026
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Bad 😕 It seems that Gujarat State Road Transport Corporation [GSRTC] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Gujarat State Road Transport Corporation [GSRTC] reviews & complaints page 150

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M
Moinudeen Pathan
from Chennai, Tamil Nadu
Jul 19, 2018
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Address: Junagadh, Gujarat, 362220

Hu student Chu ane Hu 4 year thi daily keshod thi Junagadh up down karu ane Ek to card had na hisab thi busu ochi Ave che..
Una depo ni bus tarik 19/7/2018 11:22 avi (una-jamnagar)hati bus station pachi no pelo stop upper driver re bus ubhi rakhi nahi, bus ubi rakhwanu signal pan apiyo pan full speed maa java didhi.
Aa baba's mari as the 2 var bank yo che.
Hu aap Sri thi avi asha rakhu Chu ke tame mari aa problem solve karso.
Plz pending maa Na rakshasi mari aa complaint.
Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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Jyare ame Gurjarnagari ane express bus maa besiye tyare driver and conductor shortcut leva mate bus no rout badli kadhe che ame aavu roj thaay che amara potana extra paisa kharchi ne Rikshaw maa travel karvu pade che aap shri ne janavavanu k please amara proublem nu solution kadhi amara mate madam karva maherbani karso ji.
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I m travelled every seterday Surat to patan but this bus charging point is not active by conductors)/driver ...long root best charging slot is not useful to costomer...and feel P.P.P. modal is fake and unstisfy.
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When we are generate student concession pass throw http://idms.gsrtc.in/ with our school user Id & password we input data of one student in this website but sometime in generated report there is student name shows two times in student I-card & student pass . so we face more difficulties with our student & s.t. office
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    B
    Bhatt Rushikesh
    from Ahmedabad, Gujarat
    Jul 19, 2018
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    Address: Ahmedabad, Gujarat

    Dear sir

    i have advance book ticket in gsrtc website but ticket booking fail and debit money in my account so please refund to my account (492/- rupee)

    my pnr no. Is gs6027518
    date : 10/07/2018
    from : ahmedabad to: mahuva

    waiting for your reply

    take action as soon as posible

    thank you

    ***attachment

    1) screenshort fail ticket booking (gs6027518)
    Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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      M
      Milan Chavda
      from Ahmedabad, Gujarat
      Jul 18, 2018
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      Address: Anand, Gujarat

      Sojitra - vadodara bus no GJ18 Z 1244, which is irregular on time, conductor and driver with their intense took bus late and with their intense for reschedule bus to express from local they change their bus timings. Here is the request to fix this bus time at 6:00 pm and strictly warn to conductor(Mohanbhai) and driver for irregularity in bus. And please keep bus local.
      Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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      Amdavad thi deesa jati bus k je 1:45 Gandhinagar aave 6 te na tarikh 11/07/2018 na driver khub dhire gadi chalave 6 ane chalu gadi a phone par vato kre 6
      Reply
      Una to jamnagar.bus time 8.30 am date 09/07/2018
      This bus driver don't stop the pick up point Pani Zapa
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        A
        Alpesh P
        from Surat, Gujarat
        Jul 17, 2018
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        Address: Bhavnagar, Gujarat
        Website: Botad

        Ahemdabad Rajula route ni bus savare 4.45 vagye ahemdabad thi upadati bus GJ18 Z 2479 late hoy to pan gadhada ane dhasa vachhe aavti hotel ma halt kare chhe.. jethi kari ne regularly avvavala passenger ne khub j muskeli pade se ane time pramane pahochi shakatu nathi...bus kayam na mate 0.30 Hours late j hoy se..jethi bus regular karva vinanti chhe.
        Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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        I have tried yesterday to book ticket on gsrtc Volvo bus from Ahmedabad to Baroda. Which cannot book any way and money deducted thrice from my bank account. My bank account number is [protected]. Kindly proceed against this complaint and reply me ASAP. I have attached my transaction text msgs which I have received from bank.
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          M
          Mibesh Valiyaveetil
          from Surat, Gujarat
          Jul 17, 2018
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          Address: 396580
          Website: Gsrtc.in

          Hello sir.
          I travelled from Ranip Ahmedabad to Vansda by 'Ahwa Gandhinagar' bus.. as its a long route i booked seat earlier online.. while travelling the pushback seat was not working at all.. the front 2seat was pushed back and jamed over there and i couldn't keep my leg properly. (About 350km long travel distance). I informed the conductor but i could not get any solution. Conductor told 9seats are damaged.. so ..
          So is this the care and facilities u give?
          We pay the whole amount and travel. Its not that u give discounts as the seats are damaged.
          Who is responsible??
          Should i complain above??
          Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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          Surat thi kathore, surat thi kamrej, surat thi thatva savare 10:30 aaju Baju jti bus ma motebhage ubhi nthi rakhta to kayk madad krva vinanti...

          Your Faithfully
          Gsrtc passenger
          Reply
          Very good for making peak up stand at Madhapar Rajkot but why toilet locked. Is it made for use or lock ??? Please take positively for passenger convenience...
          Reply
          My journey date is 07/07/2018, from BHAVNAGAR to Ahmadabad. I have booked online ticket and pnr no. is G21030046. but that is wrong pnr. I checked that pnr online but I found that it was some other root dwarka to junagadh. please solve my problem.
          Reply
          તા- 7/7/2018 ના રોજ બસ નંબર GJ18Z1432 દાહોદ-ધ્રાંગધà«...⇄ ના કંડકટરે મુસાફરો સાથે અમાનવીય અને ઉદ્ધત વર્તન કરેલ છે તેમજ.*છુટા હોવા છતાં ભાડા ના વધેલ રૂપિયા પાછા આપેલ નથી.આ બસ આજ રોજ 1:35 વાગ્યે ખાત્રજ ચોકડી હતી..યોગ્ય કાર્યવાહી કરશો..કર્મચારી ની વરદી પાર નામની પ્લેટ લગાવવા ની વ્યવસ્થા પણ કરશો.જેનો પ્રતિભાવ પણ આપશો..
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            M
            Mohit Gondaliya
            from Rajkot, Gujarat
            Jul 17, 2018
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            Address: Ahmedabad, Gujarat

            Respected sir/madam,
            I am Mohit Gondaliya from Sanand, Ahmedavad. I am a student of engineering. From last 1 year I traveled with students pass. This montn my pass out dated on 13 July, 2018. I got 3 days to renew. 14th and 15th July was holidays. When I went on 16th July. Bus depot manager told me that was technical issues so pass couldn't be renewed. Today, I went for renewing pass again. He renewed but he took me more rupees than printed on pass. 369₹ printed on pass and he took 440₹. He told me your pass is out of dated.
            Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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            On 10.07.18, I hv travelled from Godhra to Dahod. The bus was Shirdi to Dahod bus no GJ 18 Z 0940. Bus fare recovered Rs 90/-.As the bus was not Gurjar type, the bus fare should be Rs 81/- as Express bus.The fare is fixed for type of bus( Gurjar) not for the route. Shir di to Dahod
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              K
              Kinjalparikh1
              from Surat, Gujarat
              Jul 16, 2018
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              Address: Anand, Gujarat, 388001

              Please make sure that bus from Ahmedabad to anand via ctm are on time. The bus from Ahmedabad- ctm-anand-borsad which is scheduled to reach anand by 8.30 comes at 9.30 or even more late. This has become daily routine that bus runs around half an hour or more late. Which is highly intolerable when one has to commute daily from Ahmedabad to anand. Please take necessary action for the bus which starts around 7.15-7
              20 from geetamandir (Ahmedabad) to ctm to anand to borsad ASAP.
              Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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              I am Rahul Gadhvi and i am filing this compliant form on behalf of my bus in which I use to travel to go at my clg the name of the bus is Mandal-Ahemedabad.
              Its arrival time at Viramgam is 6:00am but from last one week. So I humbly request their institution to file my complaint. Or else I would neee to file it to my nearest court.
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                B
                Binita Solanki
                from Vapi, Gujarat
                Jul 16, 2018
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                Address: Mehsana, Gujarat
                Website: Gsrtc

                Me time bus arrived.

                I went to bus and asked to conducter to give me my seat because some other passenger has already occupied my seat and they denied to give me seat.

                I asked conductor for the seat and he was saying like he doesn't have any information regarding the reservation so he can't give me the seat.

                What a pathetic service is it.

                Below are my reservation details;

                *GSRTC m-Ticket*MEHSANA HIGHWAY MODHERA X to VADODARA CENTRAL BUS STAND Name: Binita Solanki TripCode: 0614TRDBRDGJR47 PNRNo: G21131230 DOJ: 16/07/2018 DepTime: 10:05Hrs SeatNo: 10 Class: GURJARNAGRI BoardingPt: MEHSANA HIGHWAY MODHERA X Txn Pass: Y3QXc6jS Pls carry ur photo ID during jrny. T&C apply
                Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                  A
                  Ar. Urvi Joshi
                  from Vadodara, Gujarat
                  Jul 16, 2018
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                  Address: Navsari, Gujarat, 396424

                  Navsari Bus depot is under renovation process with expected addition of lacking aminities which will take almost 2 years to start working.

                  Right now - Date 16 July 2018 Bus depot is shifted to new place which has no pay & park lot available. I am working professional who daily travel by Gsrtc for my work. There are almost 500 two wheeler parking requirement for daily passangers.

                  Currently all parking is done on footpath which is next to bus stand Compound wall which is not pay and park. There are enchrochment of fruit vendors who do everyday 'Dadagiri' while parking next to them on the footpath. Why should I bear such misbehaviour of these guys while we pay to GSRTC for their service?

                  Why GSRTC can't arrange temporary parking facility for their customers?
                  Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                    R
                    rocky care
                    from Jalalpur, Gujarat
                    Jul 14, 2018
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                    Today evening conductor of bus numner GJ18 5143 (Ahemdabad to Patan), Conductor wears spectacles, he was behaving very badly with a boy who sat by seeing bus board but bus board was wrongly kept so he sat in this bus mistakenly, but on that conductor said bad words about mom n sisiter to that boy. I hope a strict actuon must be taken against the culprit and must keep in open to people such incidents so that People will be aware of, I will be giving same copy of this complaint to Police for further concern, so I hope a strict action should be taken
                    Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                      A
                      Alkesh Budasana
                      from Ahmedabad, Gujarat
                      Jul 14, 2018
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                      Address: Banaskantha, Gujarat, 385001

                      Dear sir,

                      This is to inform that We all passengers facing problems with Driver or Conductor misbehaving to us or not giving proper genuine language with all passengers or also giving warning to us in bad manner so we requesting to dismiss such types of your employees from your corporations.

                      Kindly do needful.

                      Regards,
                      Alkesh / Shyamalbhai /Abdulbhai
                      Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                        D
                        Dk0906
                        from Indore, Madhya Pradesh
                        Jul 14, 2018
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                        Address: Panchmahal, Gujarat
                        Website: Gsrtc.in

                        As per attached photo of the we received communication that, "all bus related to himmatnagar /mansa will not came to kalol depo" and "all all buses will maintain from workshop".
                        When we reached at depo at 7:10 am, representative at inquiry booth were not available and office was locked.
                        We went to workshop after reading notice board, workshop people told us that more 10 people were returned from here from same bus. Please go to depo your bus will arrived over their only.

                        Such a nonsense management, you should at least put one representative to provide correct advise to passenger.

                        Hope you will revert with your action.

                        Rgds,
                        DharmendraSinh kumpavat
                        [protected]
                        Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
                        View replies
                        Hi,

                        We regret for the inconvenience caused to you!

                        We would request you to kindly share the Yatra booking reference number to enable us to assist you.

                        Thanks
                        Yatra Care
                        Reply
                        Hi,

                        Greetings from Yatra.com!

                        We hereby would like to remind you to share orugthe required details. This will enable us to assist you in resolving your concerns.

                        Regards
                        Yatra Care
                        Reply
                        Hi,

                        Greetings from Yatra.com!

                        We are changing the status of this post to “Resolved” as we have not received any response from your end. For any further queries please feel free to connect with us.

                        Warm Regards
                        Yatra Care
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                          A
                          Ar. Urvi Joshi
                          from Vadodara, Gujarat
                          Jul 13, 2018
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                          Address: Navsari, Gujarat, 396424

                          Fencing post are ready to fall anytime, its support is off from ground.

                          People are tend to wait for bus or walk around to this area as seen in this photo, the fencing post is in very conditions that it will fall in heavy rain and may cause accident. It has risk of human injury.

                          Please fix it soonest and make it safer.

                          Locaton-Navsari Bus Depot
                          Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                            H
                            Harkishan Dudhrejiya
                            from Surat, Gujarat
                            Jul 13, 2018
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                            Address: Bhavnagar, Gujarat, 364290

                            I had a reservation from MAHUVA to KESHOD on date[protected] at 08:30 am.
                            When we got our sits, we found that there was a puncture in bus. So bus was taken to the work shop for puncture repairing. Upon asking Ticket Collector about time to get bus repaired, we were told that right now there are no workers available to get bus repaired.

                            It is ok if there is any natural circumstances and due to that travellers stuck to thier travelling. But it is very bad that due to not having enough staff at workshop, travellers gets suffered for waiting too much.

                            I would really appreciate if you would look into this for the sake of travellers.

                            Thanks
                            Harkishan Dudhrejiya
                            Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                              R
                              Reena Vasava
                              from Bharuch, Gujarat
                              Jul 12, 2018
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                              Zagadiya depot manader does not reply on telephone to my inquiries regarding bus schedules and irregularity of services.Rajpardi to netrang bus reaches at Netrang at 6:30pm which is not its scheduled time to reach there. so kindly re schedule. the bus services &make it sure that bus from rajpardi to netrang reaches at netrang at 5:30pm so that students &service class people can avail the services in better way
                              Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                                M
                                mira pro
                                from Visnagar, Gujarat
                                Jul 11, 2018
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                                Address: Panchmahal, Gujarat, 389001

                                Bus is too late for leaving the place Godhra for reaching Zalod, the time of this bus 07:00am daily having bus number GJ18 3258. But the bus not leaving the station till 07:29 am due to bus conductor who is not coming on time and due to this all the passengers are suffering and then some of passengers are changing the busincluding l. I have bus ticket which I changed and also the pictures of late bus. So please take necessary action against the responsible manager or whoever responsible. Because l am so late on duty to reach dudhiya. Please give justice for lateness. This is the problem of daily.
                                Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                                  T
                                  Togo Fogo
                                  from Delhi, Delhi
                                  Jul 10, 2018
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                                  My Friend reached Gita Mandir at 5.40 and the conductor does not give her ticket of Volvo bus from Ahmedabad to Baroda at ticket counter 25.

                                  He did not allow her ticket for next bus of 6.15pm, 6.30pm, 6.45pm nor at 7, he just made a ridiculous excuse cannot print the ticket because the machine is not working and just before she gave a ticket to a guy for 6.30pm

                                  This is ridiculous she feels so harassed that no one can help me out to get a single ticket even the head person said strictly no that he could not help.
                                  Now how much still we have to wait just for a single ticket.

                                  This is a BIG Shame on all you Guys.
                                  Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                                    H
                                    Hiren Thacker
                                    from Ahmedabad, Gujarat
                                    Jul 10, 2018
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                                    Address: Kutch, Gujarat, 370201

                                    On date 10/07/2018 I was waiting for GSRTC bus at Sundar Puri bus stop, GANDHIDHAM kutch at 10-25am. The bus no. GJ 18 Y 9100 from Mata na madh to Gadhada but they did not stop the bus at the stop. I followed this bus and boarded at Oslo. I request to give complain book but they do not have. We go to complain at GANDHIDHAM bus depot but they also do not take the complain nor do they have complain book. Please do suggest the proper action to be taken in this case. And follow up with me. Details provided below
                                    Hiren d Thacker mo.no. [protected], email. [protected]@gmail.com
                                    Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                                      S
                                      Sanjay Modha
                                      from Bhopal, Madhya Pradesh
                                      Jul 8, 2018
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                                      Address: 362001

                                      I had reservation from junagadh to vijaywada bus route and i had booked single seat but seat push back not working properso i complaint to conductor but he told me that we can't helped you, if you want to do journeys, please seat here only else you leave the bus and we can't give you refund..feel so embarrassing from GSRTC . if you think that i am wrong please check that seat.
                                      Details as below
                                      Journey date : 8 july 2018 @ 10:15pm
                                      Journey from junagadh to ahmedabad
                                      PNR no. G21043011
                                      Trip code: 2215jndvigrsl30
                                      Seat no.19
                                      Ticket no.jndd683543

                                      From: sanjay modha
                                      Cell no. [protected]
                                      Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                                      I am waiting for bus since one hour and main thing is that place is Starting Point of bus.
                                      If all drivers, Conducter & Management knows all things then why not take necessary action??
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                                        N
                                        NidsThanki
                                        from Gurgaon, Haryana
                                        Jul 7, 2018
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                                        Address: Gandhinagar, Gujarat

                                        Respected sir, I am daily travel to your bus which is depart from Gandhinagar to Mehsana.Bus route Name is Dahod To Mehsana Bus No:- GJ18Z1530. This bus is daily depart from Gandhinagar before it's original time bus is depart 6:45 from Gandhinagar and after 7:00 PM there is no bus for Mehsana from Gandhinagar all passengers are very harres after 7:00 pm so kindly do need full it's humbel request to u.
                                        Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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