Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

Dear team,

Bhavnagar to diu 22/2/2018 15:45 ni bus ma payment failed but rs cut. And further 4 time 25/2, 26/2 (2 time) and 27/2/2018
Diu to bhavnagar 6:00 ni bus same condition reply. So please resolve the problem. And my credit card transactions screen shot send to your email id [protected]@mail1. Gsrtc.in

Thanks & regards

Kshitij dholariya

I was not picked up by ahawa ahmedabad sleeper bus on[protected] sunday timing 21.45 from dolvan even though i have done my reservation. With these stupid work of driver as well as conductor i struggled for about 1 hour in dolvan alone as my home is about 12 k. M away from dolvan. Not only that i had my exam duty next day in gujarat uni. Total 315rs.

Savarkundla thi surat vali bas nathi avi bas cancle kari nakhi depo mathi
pnr no-G19289726
date of journey[protected]
time-15-30hrs
class-sleepar
end point-surat
trip code-1530SKDSLVSSL30
seat no-16
fare total-299
rameshbhai ladva
age-49
maan niye shree paisa refund karva vinanti

Deat team,

This is to inform you that i was tried to book ticket on dated 20th feb 2017 in bus service from rajkot to mundra, but three time bus ticket booking failed and amount (3 time) deducted from my account.

I have sent mail on dated 26th feb 2017 on below mentioned mail id of gsrtc [protected]@mail1. Gsrtc.in but till time after 25 days my refund not initiated.

You are requested to please look in to this matter and resolve this issue.

Hello paragkumar vishnubhai divani here
I was book my tickets on date of
17/02/2018 from nasik to ahmedabad
My tickets was booked that time but there was no bus and i was mail to gsrtc but no reply from your site that screenshot i give you one more time please check it and refund my fare (784₹)
Bus no. Was
Gj18v8658
Thank you sir

Dear sir/madam,

I have done transaction on gsrtc website for ticket booking purpose on date 28/02/2018. but there is some error and ticket not conformed but amount debited from my A/C(Credit Card). so plz check the details and reply me when will i get refund.

details of transaction are as follows :
OB Referance no. GS5227984
Message from HDFC PG Side :
Payment ID : 94842914
Email id : alpeshkateshiya.[protected]@gmail.com

My pass is from gandhinagar to gota.
There are many bus stop between this rout.
I asked conducter to stop at vaishnav's devi bus stop. Which comes before gota.
He told me that i will not! You have pass of gota so i only stops their.
He own the bus like his father gifted him this and he is owner of the bus.
Conducter nomber-556
I hope you solved problem honestly and take action against him.
This is government service not his own service.
Your's honest tax payer.

It has been noted that the stoppage of gsrtc bus at amitnagar baroda is cancelled and shifted to sama. Before this passengers were easily getting bus.in this way now passengers are harassed unnecessarily. Kind continue stoppage of gsrtc bus at amitnagar baroda as it is centre location to go and to save time. Please look in the matter and solve immediately.

Dear sir..

I have book e-ticket for the date 09/03/2018 my journey date is 10/03/2018.. Through mobile application but i have book same ticket two times so please cancel my one ticket as soon as possible

Ticket no : (1) g19224893 this ticket is ok

Ii nd ticket no is : g19228645 so please cancel this ticket and refund my account..

So please my refund given as soon as possible

The bus which runs from surendranagar to dhuvaran is often not reported to the traffic controller in the depot at khambhat n is driven to the destination. So, when we ask about the bus, they reply that the bus has not come yesterday but actually bus had come & missed it. Moreover, the receiver of the phone is also very often deliberately put slightly away from its right place, so our can't make inquiry. This is what i experience often. This type of practice must be improved.
Sir, i hope you will do needful in this direction.

I have tried to book bus ticket twice on gujarat state transport app on 25th january and for which my credit card has been debited twice amounting rs. 208 each i. E. Total rs. 416 but tickets were not cooked and received system error message that : "your transaction is not completed as reservation system can't process your request" and i have immediately raise query on 25th january and followed after wards on regular basis wherein i get same reply you will receive your refund amount in 7 to 21 working days but till now i have not received any refund.

So need your help i to get the refund on top most priority

I'm Amit kopeniya today 7/3/2018 booking the seat of AMRELI TO RAJKOT BUS But bus are not book and debit the money 94 rupee in my account
Payment id:95459752
GSRTC OB Refrence no :GS5280781
Debit messege:
Thank you for using your SBI Debit Card 459XX6327 for a purchase worth Rs94.0 on POS GSRTC23988 at GUJARAT STATE ROAD TRA txn#[protected].If not done by you, forward this SMS from mobile number registered with SBI to [protected] to block your card. You may also call[protected]

Gsrtc reference ob number : gs5264315
I booked a ticket in suigam-bhavnagar sleeper on 04/03/2018 but it was not confirmed and my account was debited with ₹174. Kindly check and refund the amount of ₹174 in account details below
Bank of india
Ahmedabad main branch
A/c-[protected]
Ifsc code-bkid0002000
Name - naranbhai chaudhary
Mail [protected]@gmail.com
Mo-[protected]

Bus no gj 18 z 0997
Date : 07/03/2018
Time : 07:45 am
Route from
Anand 388001 to borsad 388540
Driving of the bus was so aggressive as the driver was going in a speed of 80-90 in a public and residential areas with full of traffic and do not followed the traffic rules
Due to that 3 of two wheeler vehicles very close to be in a accident.
Take a action and contact us withing 24 hours about this
Contact no : [protected]

Borsad depot maximum bus directly go to anand new bus stand & they did not run properly nadiad division al manager written order that all bus go-to anand via old bus stand of anand because in this route railway station court amul dairy collector office market. Thus pl arrange new order to give good facility to public all bus go via old bus stop in morning one local bus dahod borsad also not coming to old bus stand of anand. & one exp bues dahod. Borsad also not coming at old bus stand of anand thus pl arrange order that all buses of borsad depot go via old bus stand in up.. Down journey

I drashtant tanna had booked my ticket for travelling from vadodara to rajkot on thursday night i told the person who was booking advance tickets of the bus, i told him to book my ticket in surat-jamnagar sleeper bus, i told the person twice to give me ticket in that bus only but instead he gave me ticket in surat - rajkot bus of the same day and when i entered surat - jamnagar bus i was told by the conductor that that ticket was of surat rajkot bus which had left vadodara 30 mins before in front of my eyes when i went to inquiry counter and i requested them to exchange my ticket in the next bus they told me that's your problem than i requested the conductor of next bus he took me inside bus and told me to sit on the floor as all seats were reserved i requested him to replace my ticket with ticket with the ticket of that bus but he said no and told me to take a new ticket of that bus. And i took thàt this was because of the mistake of person sitting at advance booking window i paid 405 rs and suffer a lot in finding bus as all buses were packed so i request to refund my 200 rs of the previous ticket because rs 200 is quite a big amount for me and it was not at all my mistake i have both the tickets with me if you want it than i can send them.

Dear sir/madam,
Today i booked 3 ticket in GSRTC APPLICATION for sleeper bus - Nathdwara ( From Malpur to Surat ). I got sms of amount Rs
651 deduction from my HDFC account but i didn't got ticket via email and confirmation sms of gsrtc. This is happened 3 times with me and didn't get refund of previous two transaction.
My transaction payment ID was 95091441. Ref no - GS5256798 & GS5256799.

i want refund of failed transaction deducted amount Rs. 651.

Dear sir we many people regularly do up down through junagadh - Khedbramha Bus from Gondal but suddenly it's route convert Gondal bypass and we many people have face problem as we all have routine practice to up down through this bus and also that time no other gurjur Nagari bus are there so we request to arrange the route of junagadh - Khedbramha via Gondal so many people have take advantage of it

Dear sir,
With the reference to the attached booking history, kindly confirm my refund status, as i booked a ticket on[protected] three time, but your app. Is not working properly, attached contains amount, reference number, journey date, to & from.

Awaiting your valuable reply.

Thanks & regards,
Pravesh sonavane
+[protected]

Dear responsible staff,

Hereby i would like to declare such stupid management from gsrtc staff regarding ahmedabad to indore route bus..!!

1 : ticket was already booked by online web and afrer reached cbs-5 bus stand we got suprised to hear by cbs staff in cabin that bus has been cancelled..!!

2 : after the conversation with un-educated staff employee we have asked about online ticket and he replied us to was incredible (He said that our technical staff has never did changes on website to stop sell ticket if bus is cancelled..!!

Action required : action will be taken till pmo india and if money will not refund it is ok for me but i have missed help to my brother as he is hospitalized due to serious accident..!!