Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

તા-12/04/2018

શ્રીમાન,
ડિવિઝન નિયામક,
એમ. પી. પટેલ,
વડોદરા.
વિષય :- વડોદરા ડેપો થી ચાંદોદ બસ અંગે(GJ 18Y 7878).

સાહેબ શ્રી,
જય ભારતસહ જણાવવાનું કે સવારે વડોદરા ડેપો થી ચાંદોદ બસ(GJ 18 Y 7878) જે 6:30AM વાગ્યે સવારે ઉપડે છે અને 8:05AM વાગ્યે ચાણોદ પહોંચે છે અને એજ બસચાણોદ થી કીર્તિ 8:20AMવાગ્યેઉપડેછે. પરંતુ છેલ્લા ચાર દિવસથી આ બસ નો રૂટ બદલીને વડોદરા ડેપો થી નંદેરિયા કરી દેવામાં આવ્યો છે આથી દરરોજ મુસાફરી કરતા વિદ્યાર્થીઓ /નોકરિયાત અને મુસાફરને મુશ્કેલીનો સામનો કરવો પડી રહ્યો છે.વધુમાં એ જણાવવાનું કે ચાંદોદથી સવારે 6:30 પછી કોઈ લોકલ બસ નહિ હોવાના કારણે મુસાફર /યાત્રાળુઓને બે કલાક બેસી રહેવું પડેછે અને ખાનગી બસમાં મુસાફરી કરવી પડેછે.વધુમાંએ ડભોઇ કંટ્રોલવિભાગમાં આવીશે જણાવવામાં આવ્યુ હતું પરંતુ તેઓએ વડોદરા વિભાગનો સંપર્ક કરવાનું કહ્યું હતું ડભોઇકંટ્રોલ વિભાગ ઘ્વારા વારંવાર રૂટ બદલવામાં આવી રહ્યા છે પરંતું કોઈ એક્સટ્રા બસ નો રૂટ ચાલુ કરવામાં આવતો નથી.

આથી અમારી વિનંતી છે કે વડોદરા ડેપો -ચાંદોદ બસ ને ચાંદોદથી 8:20વાગ્યે જ ઉપાડવામાં આંવે કે જેથી નોકરિયાત/વિદ્યાર્થીઓ નો સમય વેડફાય નહિ અને તેઓસમયસર પહોંચી શકે.

વડોદરા થી ચાણોદ (GJ 18 Y 7878)કરવામાં આવે કે જેથી મુસાફરને તકલીફ પડે નહિ.

અમોને આશાછે કે અરજી મળ્યે તરતજ બસનો રૂટ પહેલા હતો તેમજ કરવામાં આવશે.

આભાર.

I nirav monani working at rms department post office bhuj rajkot division. On 12/04/2018 an bhuj-sanghipuram-naliya bus driver tried to abuse me through bad words in an arrogant way... The bus departure time from bhuj is at 5:45 am. And when bus conductor of the same bus the other crew tried to stop him, he tried to hit me and also pushed me through his hands on my face... I request you to take some serious action towards it, as many other may have such problems from this type of driver thnakyou

Kindly report that at Madhapar choke, Rajkot at 21:00 regular mini bus Rajkot to Jamnagar didn't hold at this stop today.we are regular using of gsrtc but they stop with their wish either they need to stop here. We are waving hands but driver didn't stop the bus.so face many problem to our destination because of delaying.now we have to wait 1 another hour.
Please do the needful.

Hello sir
Surat to anjar bus
Tues day april 10th on early morning a bus conductor who's name navin bhai he fight with driver for the nornal reason...

Navin bhai ne emnu tiffin levu tu gangotri hotel mathi to drivere pela thi na laheli k tya bus stop nahi thay.

Navin bhai fave m bolva mndya driver ne anab sanab chalu bus e bne jagdwa mandya jo a jagda ma driver ni chuk thy hot to accident na 100% chance hata..
Pls a babate dhyan apso..

Navin bhai conductor no swabhav passenger mate b gervyajbi che.

On the route from ahmedabad to nadiad via kheda, all th conductors are behaving improperly with passengers. Like when I was boarding the bus, one conductor tried to close the door before even I boarded and that bus was abmedabad-Kramsad express that comes to barja at 9:30. If these conductors are in such a hurry then why do they stop the bus for passengers. At any stop. I am very much dissapointed. Also on my way to bareja from nadiad the total cost is 51 rupees. I handed him 60 rupees and he still hasn't returned it to me it has been 2 days. What ### things are going on with this conductors. We pay you as much as you demand then you all give us this kind of services. This should immediately be responded.

Sir,

I want to inform you that on friday 6 april, 2018 i have booked 3 tickets fron vadodara for 8 april, 2018to surat.

But on 8 april, 2018 sunday morning 5 a. M. Bus didn't come. So i have to travel from other bus for the surat. I want the refund of my ticket.

The details with pnr no. I am giving below:
1. G19559762.
2. G19565436.

Kindly look into this matter and do the needful as soon as possible.

Thanks,
Parth patel.
Contact details: [protected]

I booked tickets in vapi kesod sleeper bus to travel jungadh for 8 april. This bus time is 8 pm but it comes at 1pm. I called on[protected] no to ask about bus but they're not giving any ans regarding bus whereas about.
Bcz of this i waited for 4 hours.
Bad service.
Plz take action.
They are not giving any answer about bus.
After 3 hours they told me that bus will come at 1 pm..
If they tell me about bus problem and when will come so i can go to other bus.

Hotel grurukrupa is the low class and very poor quality of food and food packets like biscuits and wafers sold by double price of MRP of the packets. Please take action against the hotel gurukrupa ( address of hotelN.H.8 KARAJAN TOLL PLAZA TO BHARUCH TOLL PLAZA in between).and also inform me on my mail id dainik.[protected]@yahoo.com
Please take action against of the contractors. And tell them to do not sold any item in double price of it's MRP.

Ref : pnr no g19460303 txn password : 6eqv9few
Journey from : morbi new to surat central bus stand.
Journey date : 02/04/2018 time : 19:00 hrs
No of seats : 02.
Trip code : 1900mrvsrtstg30. Ob ref no : gs5376843.
Bank txn no:[protected].

Because of bharat bandh on date 02/04/2018, above trip was cancelled from morbi depo.

In view of above, as bus trip was cancelled, please give me refund credit as per prevailing norms.

Respected sir,

Ame dabhoi na rahevasi che & daily updown kariye che gsrtc ni st bus ma.
Savare 7:45 thi laine 9:00 vagya sudhi dabhoi thi baroda sudhi ni dabhoi depo ni koi bus nathi but dabhoi thi kirti stambh sudhi ni 3 bus availbale che. Je fakt kirtistambh sudhi chale che to e buso ne depo sudhi chalavva vinnati che depo sudi na gana badha passengero hoy che bus na hova ti bada regular job par pochi sakta nathi, vaheli take aa samsya solution lavva vinnati che.

Yours faithfully,
Ramiz & freinds.

Dear sir,
I have booked ticket online from Bhuj to Ahmedabad sleeper coach on 01 April 2018(For 01 pm bus time). Rs. 230 didcted from my account but booking not done and also not get refund of that money.
Pls help as soon as possible to resolve my problem.
I have book ticket from gsrtc mail id. : [protected]@gmail.com and PNR no. was G19498350
From Bhuj to Ahmedabad
Seat Number-7
TRIP CODE- 1300BHJVLDSLP30
Amount from my axis bank account cut but Seat booking was not done.
than same seat number 7 booked by me using PAY-TM and amount cut from PAY TM wallet(and PNR no. was G[protected].
For same seat number 7 GSRTC took payment from me twice. feel cheated.

In both attchment PNR numbers are different for same seat number 07.Amount cut twice once from my axis bank and again from my Pay TM wallet both from same seat number 07 and did not get refund yet.

Pls give me response asap.
Thanking you.

I had booked my ticket from gsrtc website and it was confirmed but conductor said he has not having our names in his report and not allowed us to sit in bus. Behaviour of conductor was very rude and when i tried to cancel ticket it was not cancelled. My name is amardeep and my contact number is [protected]. Please say me what to do now and where to complain

Bus frequency is extremely low from ahmedabad to nadiad during 6:30 pm to 7:30 pm which is a peak hours.

We see almost 5-6 buses which travels kheda during the same hours but not a single bus to nadiad.

It's our humble request to arrange atleast a single bus to nadiad - express highway around 7 pm.
Many traveller will be benefited.

Regards
Krunal upadhyay

I am routine passanger of gsrtc transport bus.. Travelling from kapadwanj to gandhinagar. Where i have to catch a bus travelling from dakor to baucheraji. The bus has to arrive at 6:45 am as per schedule but it always arrived at 7 am.. And secondly after leaving kapadwanj depo within 45 minutes of journey it takes a tea break of 15 minutes every day.. Due to this schedule of bus is getting late and bus arrives gandhinagar after 9 am but as per its timing of arriving gandhinagar is 8:45 to 9 am. This happening every day.. So please take the necessary action.

Vikas route buses from gandhinagar to ahmedabad are not picking up the passengers from the bus stops. Buses are directly going from the express lane even if we are raising our hands. Specially this is very difficult to identify buses in nighttime. Please take strict action against driver and conductor. We are suffering this issue for so long time. This is not expected from gujarat govt

I was in bus jamnagar to jasapar... I don't know bus number but...in morning time like 9:o clock... Jamnagar to jasapar...
I found bus... Old one... Found hole on walkway... It's difficult to walk. Because sometimes someone leg will struck like child... And also seats and windows found damaged and very noisy.. I can't even open a window glass...
I don't know why gsrtc have such a bus like this.

The bus drivers of dahod-ahmedabad doesn't stop bus at hatkeshwar cross road and drives on khokhra bridge so the passangers who have to catch vehicle for bapunagar or maninagar, couldn't catch their vehicles..

Please, do order to drivers for not driving on khokhra bridge but from under the khokhra bridge through hatkeshwar cross road..

Kindly do the asap..

Dear sir / madam

I am traveling in gsrtc on date[protected] from keshod to rajkot. Bus no gj 18?? 2930 bus route is somnath to radhanpur

Conductor have not given change of rs 2 to me and also to some other passengers. Isn't it make corrupted image of gsrtc?

And also driver has take hold at every stop near about 15-20 minutes. Why? If it takes time nearly 4 hours to reach than why people traveling in such buses. It better to travel in private bus. Hope for make service comfortable and convenient for passengers. Not for drivers and conductor.

I m book online bus from Ahmedabad central bus stand to Dahod on date -25/03/2018 time-8.15 bus time Intercity
I am waiting from 8.00 pm to 10.00 pm on bus station but no one bus arrives. And one Intercity arrive at 9.30 but they says there is different bus from my booking bus ..and it was already 10.00 pm but no one can help me regarding my issue. They says bus coming but no time fixed..

So I was fall in trouble..

And customer car number continue ringing but no response from other side.

My trip code-2015ABDDHDINT51
TRIPSHEET-ABD-8579336
Seat number-21
Name -ilesh patel

I'm traveling to ahmedabad via rajkot - ahmedabad - rajkot intercity express, bus no. Gj18y2361 date 25th march, 2018. Bus is taiking to much time to reach destination even very low traffic on highway. Normally, any hmv like bus tkes 4 hr to reach ahmedabad from rajkot. But this bus is going too much slow and takes almost 3 hours to reach limbdi, which is situated between rajkot and ahmedabad. We ahve started journey at 17.00 from rajkot and reach limbdi at 20.00. So, this bus ia going to take almost 6 hours to reach ahmedabad. On complaining about slow speed to driver, he rudely replied and deny to increase the speed. This type of service not acceptable. Comsider this as a complain and take necessary action on driver.