Claimed

Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

www.gsrtc.in

1

Updated: Apr 10, 2026

Complaints 4425

Resolved

188

Unresolved

4237

Bad 😕 It seems that Gujarat State Road Transport Corporation [GSRTC] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

Complaints

Contacts

File a complaint to Gujarat State Road Transport Corporation [GSRTC]

Having problems with Gujarat State Road Transport Corporation [GSRTC]?

File a complaint and get it resolved by Gujarat State Road Transport Corporation [GSRTC] customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Public Transportation

Gujarat State Road Transport Corporation [GSRTC]

Gujarat State Road Transport Corporation [GSRTC] reviews & complaints page 165

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

My complaint is that I book 1 Ticket from GSRTC web site.My Date of Journey Was 17/01/2018 From Ahmedabad to Buhari.My PNRno is G18296947 and trip Code is 2215AMDAHWEX51 and class-EXPESS.I cancled my ticket but I Don't Get any refund money.I request to GSRTC to refund my Money.My Seat No is 26.Ticket booked on 8/01/2018.Ticket is cancled on 12/01/2017.

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

Jan 15, 2018

Updated by raj gamit My complaint is that i booked one ticket from gsrtc website. I booked that ticket on 8/01/2018. My date of journey is 17/01/2018 from ahmedabad to buhari in express class seat no-26 but some issues i cancled my ticket after some days the cancled date is 12/01/2018. My ticket pnrno-g18296947 and trip code -2215amdahwxp51. But i don't get refund money of cancled my ticket so i request for my refund money. My phone number is [protected] and my emil id is [protected]@gmail.com

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Ahmedabad, Gujarat, 382330

Hello sir,
I a ordinary indian citizen would anger to inform you that most busses from ahmedabad to dholka and dholka to ahmedabad are delays regularly. Today may 2 bus were canceled. Why?
All passengers are greeting to you these is the gsrtc management...! Is this??
Please do something for these people. Otherwise i forcely complain to transport ministry with proofs.
Hope you can understand our problems and take legal action.

- yours faithfully
Indian citizens

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

View replies

V

Vishal Gangadharani

from Ahmedabad, Gujarat

Jan 15, 2018

I booked ticket from ahemdabad to jetpur in vijaynagar-junagadh bus timing 22:45 of today. Amount of 420 is debited from my account and i didn't got PNR no.
Ref. No. - GS4919780. So please cancel the transaction and refund my money of amount 420 as soon as possible.
Remarks: very poor experience of online ticket booking.

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: 370615

Website: gsrtc

I had reserved seat no 21 and 22 in 1715mhvbhjjr47 pnr no g18364344 date of jr 13/01/2018. I showed the online ticket to conductor but he started saying that in his booking sheet there is no such booking and demanding money. He said money will be refunded after online complaint but now have to pay him. Attachment has been done for the reference. Please do the needful as it is not my fault. I have screenshot of the confirmed thicket.

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

View replies

A

Ankur Narielwala

from Rajkot, Gujarat

Jan 15, 2018

Respected sir,
Sir ham abhi padra depo per hai or bus almost ful hai bt bus k conductor k koi relative passnger niche tha pr bus main khade rehne ki bhi jagah nai thi. Comductor ne bus 20 min tak stad per hi rakha or bola jab tak ander nai jaogi bus nai jayegi. Mene conductor ka pic attach kiya hai. Plz sir take some action against him.

J

Jitendra Tulsyani

from Borsad, Gujarat

Jan 16, 2018

To authorities,
I was standing and waiting for the bus I had luggage of about 12kgs and 2 bus didn't bother to stop and then 1 was stopped and the conducter said that this much luggage isn't allowed, while website says that luggage is allowed up to 25 kgs,
So I've keep waiting waiting and waiting.

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: Kheda, Gujarat, 387001

Dear sir, i have booked two times tickets of 15/01/2018 from nadiad to bhavnagar, but both times amount 390 (Total 780) debited but ticket is not confirmed. Kindly request you to return it to my bank account. Kindly find below information regarding complain

Name :- parth mukeshbhai pandya
Transaction date :- 13/01/2018
Gsrtc ref. No. :- gs4928944 and gs4928788 for both transaction.
Reg. Email id :- [protected]@gmail.com
Transaction bank :- hdfc.

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Vadodara, Gujarat, 390011

Dear sir,

I came from ahmedabad to baroda in volvo toady at 12:00 noon dt 13/1/18 and i kept my bag in the deck of bus i don't know someone at amit nagar has might have taken my bag. When i got down at bus station vadodara i was not able to find my bag and i did complain to the bus station. Can you please help if nyone comes up and submit the bag please let me know sir.

Regards
Harsh shah...

Helpful

6 other people found this review helpful

6 found this helpful

I dipak gajjar one of passenger today came through bahuchraji to ahmedabad saturday route bus from ambica, kalol, at 12.00 p. M. Noon and the bus conductor refuse to give me complain book and asked me that bus will not go from ashram road it will go from river front road. And told me to leave the bus at gandhi ashram instead of my station at vadaj. I request you to immediate take corrective steps in this regards. And tell them to go through the route which is given by the gsrtc.

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Amreli, Gujarat, 365601

Sir i have booked online a ticket from vadodara to amreli vide one no g17240391 to travel on 29/10/2017. I have cancelled the fly on 22 oct 2017. But till date i have not received the refund amount.

Pse arrange to refund my amount rs 295 after deducting cancellation chg.
Benudhar chhatoi
State bank of india, banki branch
A/c no [protected]
Ifsc code
Sbi n0000222
Mbl no [protected]
/[protected]
Email id [protected]@gmail.com
Regards

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I have booked ticket online from navsari to vadodara and bus time for departure is 6:45 am and i got delay to reach bus stand just for 2 min driver departure the bus ...

Is there no provision for waiting for passenger at least 5 min if any than i want to complaint against him because people book ticket for their emergency work...

And bus got delay to reach station they have lot excuses
If they departure bus on time it's there responsibility to reach on station on time..

* gsrtc m-ticket * navsari to vadodara central bus stand psngrname paresh rathva tripcode 0645nvsnhrnrv46 pnrno : g18355009 jnydate : 13/01/2018 deptime : 06:45hrs seatno (S) : 32 class : volvo boardingpt : navsari pltform : txn password : smfwc31v please carry your photo id during journey. T&c apply. * download android app https://goo.gl/cZ98pD

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

Jan 21, 2018

Updated by Paresh rathva After 1 week what is the status of my complaint????????
No one is responsible for passenger quary...??

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 380015

This is dharvi shah
I have booked 4 ticket of round way trip from ahmedabad to vadodara and then back of dated 13 th jan 2018 at 6:45pm to 15 th jan 2018 8:00pm.

I was on verge of completion of transaction and the webpage was leading me towards the merchant page then it showed transaction failure.

I have payment id : 90866399 and the ob reference number : gs4920864

When i will get my refund of the amount 1476 rupees.
Why is this problem happening? Its costing me more time. We think if we bok online ticket then we will save time but itz happening the opposite of it.

So i request you to look into the matter as soon as possible and get a solution and refund my money.

Thanking you.

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 380007

Dear sir/madam

We had ticket from ahmedabad to palitana. Pick up from nehru nagar and the timing is 7:30 but the bus was not came and the people who were sitting there they were not given any right answers to us. The bus is break down near ranip. So there is no other bus for the customer we had confirm ticket still i hqce to go palitana by unother bus and i don't have any site for sitting.
Gsrtc is a very big name in the gujarat still they don't have any other bus for the passenger it is very shameful thing do something regarding this

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Dear sir/madam,

I have booked the ticket in volvo from gandhinagar to rajkot timing is 18:30 of date[protected], friday but it was failed and 453 rs of amount is debited from my account. I do not get pnr number. Here are some details of the ticket:

Ob reference number:gs4912742
Payment id:90778910

Thanks and regards
Heema dattani

Email id:[protected]@gmail.com

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Kutch, Gujarat

We have booked ticket from bhuj to rajkot sleeper bus on 28 december through paytm. Bus time was 9:10 pm. But the bus came was sitting. Pnr noumber is : g18183816. Ticket id : ozso5u. Order id : [protected]. Trip id: 1825jsltjndslp1:5064:241:1359. Amount was 825 rs. Please refund the money as soon as possible. We did not go in the sitting bus. I am sending the photos of ticket. All the details are in the photos. It has been already 15 days.

Feb 2, 2018

Complaint marked as Resolved

Okk so consumer Complaints did nothing even after so many mails, after 30 days. But I have booked ticket through Paytm . I complained on Paytm . So thay refunded me with in 30 minutes. So the conclusion is there is no use of consumer Complaints because they do nothing. This site is just formality . You just think that after complain they will refund you. But no well this is gsrtc we are talking about. So well never complaint here. I got refunded through Paytm. I think you people don't have any rights to fool people. If you are not going to take any action against complaint then why you have this site. Why westing peoples time and money. Well I learnt that never complain on this site.

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

Jan 28, 2018

Updated by Archana Govindgar Gusai Its month still I did not get refund. What are you people doing? You are not going to build tajmhal with my 825 rs. Passenger who were with us thay get refunded immediately because thay did not book the bus online. But we are not getting refundes. What is your logic. My father told me to go just by the bus that came because it is government. And they will not give you any money.but I was nevi enough to think thay I will get refunded. We did not go our often our home because we did not want to waste our fathers money. But why you will think that ? You people just seat in your office and fool people like us. Now we never book St bus online . And want to tell all the people to not book St bus online . St bus go with the turtle speed that I knew. But I did not know that your system is also working with the turtle speed. This is the reason why people chose private bus despiet of higher prize.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Sabarkantha, Gujarat, 383205

Hiii sir/madam,

Respectfully, i requested for gsrtc bus not stopping in our station in every day. That bus root was ider to ahmadabad. That was going to return from ahmadabad to ider then they not stopping at nana chiloda station at 7.00 pm every day.in this bus full space. I request to you plz take action with driver and conductor. My name is dakshesh patel, mo-[protected]. Pass no - 62461.

Regards,
Dakshesh patel.

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Ahmedabad, Gujarat

Website: Ahmedabad Central Bus Depot, GSRTC

Shops in ahmedabad bus depot charge higher price than mrp for many items.

A shop keeper is charging 40rs for an maaza bottle which has mrp of 35rs. On confronting the issue with him he said this the price charged here.

Date of incident - 05/01/2018
Place - shop in ahmedabad central bus depot (Geeta mandir)
Resolution - price should not be higher than mrp

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

View replies

R

Rushyang Darji

from Shahapur, Maharashtra

Jan 12, 2018

Vadodara - Visnagar bus which was scheduled to be departed from source at 10:00 AM on 6th January, 2018 departed at 9:40 AM according to the physical log book of departure and arrival at bus station. We missed the bus second time in recent days and this is highly disappointing.

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: 380007

Website: GSRTC.IN

Hello sir,

My name is baldev rathod
I am facing issue while booking ticket online. I want to book ticket for (Maninagar to botad) but i am not finding this bus on gsrtc.in. I was visited ahmedabad central bus depot but they are also not finding this bus for online ticket booking.
So, please look at this issues and resolve

Thanks in advance

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Payment transit from my account but pnr number not providing to me pls refund.

Your a/c *6555 is debited inr 159.00 on[protected]:05:36 info: pur/gujarat state road tra/ahmedabad/gujarat state road tra/seq no 768914.
So please provide refund to my account number.
My detail are given below

Reference number gs4906018
Name - balas vijay
Mobil number [protected]

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Rajkot, Gujarat, 360370

I had bought a ticket of gsrtc bus as on 7/01/2018. The boarding was from nehrunagar;ahmedabad to jetpur. The boarding time was 13:10. My booking seat was confirmed by the paytm and my money was also taken from it. But according to the rules i was not provided the bus number and no bus name was provided to me. I received my pnr no also but when i got into the bus and when conducter asked ms for ticket i told that i had booked seat no:30 online. The conducter was not provide any info about my ticket. I had to pay the money for another ticket for which i was not liable to pay. I only had about 200 rs in my pocket to utilise for myself and i suffered a lot by ur fault. I need the refund of my ticket otherwise i can also complain to the parivahan minister. Thankyou. Solve my problem as fast as possible.

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

View replies

A

Ajaykapdiya

from Ahmedabad, Gujarat

Jan 9, 2018

àª¸àª¾àª£àª‚àª¦ àª¥à«€ àªàª¾àª²à«‹àª¦ àªœàª¤à«€ àª¬àª¸ àª®àª¾ àªœà«‡ àª¡à«àª°àª¾àª‡àªµàª° àª¨à«
àªªà«‡àª¸àª¨à«àªœàª° àª¬àª¾àª¬àª¤ à«‡ àªµàª°à«àª¤àª¨ àª¸àª¾àª°à« àª¨àª¥à«€, àª…àª¨à«‡ àª®àª¨ àª«àª¾àªµà«‡ àª¤à«‡àª® àª¤à«‡ àª¡à«àª°àª¾àª‡àªµàª¿àª‚àª— àª•àª°à«‡àª›à«‡ àª…àª¨à«‡ àª¡à«àª°àª¾àª‡àªµà«€àª‚àª— àª¦àª°àª®àª¿àª¯àª¾àª¨ àª¤à«‡ àª«à«‹àª¨ àªªàª° àªµàª¾àª¤ àªªàª£ àªšàª¾àª²à« àª¹à«‹àª¯ àª›à«‡, àª¤à«‡ àª¡à«àª°àª¾àªˆàªµàª° àªªà«‹àª¤àª¾àª¨àª¾ àª®àª¨ àª®à«àªœàª¬
àª¬àª¸ àªŠàªà«€ àª°àª¾àª–àªµà«€ àª¤àª¥àª¾ àª¤à«‡àª¨à« àª¬àª¹àª¿àªµàª¯àª° àªªàª£ àª¸àª¾àª°à« àª¨àª¥à«€.
àª¤à«‹ àª†àªªàª¶à«àª°à«€ àª®àª¾àª°à«€ àªµàª¿àª¨àª‚àª¤à«€ àª›à«‡ àª•à«‡ àª† àª¬àª¾àª¬àª¤ àª¨à«‡ àª—àª‚àªà«€àª° àª¨à«‹àª§ àª²àª‡ àª•àª¾àª¯àªàªµàª¾àª¹à«€ àª•àª°àªµàª¾ àª…àª°àªœ àª®àª¾àª°à«€ àª›à«‡

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Ahmedabad, Gujarat

Website: www.gsrtc.guj.in

The bus driver and conductor of bus khambhat to palanpur are too lasy bcz i observed that last 3 months he never reached on time at ahmedabad at every morning &it is always late about 20minuts every day. And behavior of the conductor is redeculus. Bus pipeline of ahmedabad to khambhat is too short at evening so we request you to please increase no of russia.
Thanks regards
Darpan kadia
Email id : [protected]@gmail.com

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

Jan 08, 2018

Updated by Darpan kadia Increase no of buses of Ahmedabad to khambhat at evening

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Ahmedabad, Gujarat, 362001

Hello,

I have booked the tickit from junagadh to ahmedabad.
Bus: somnath gandhinagar.
Time junagadh: 23.50
My seat no: 11
I have really disappoint for a seatting areangement. The pushback is not working and i have strugguling with fever. Also in online customer complain number have not received the call. I have really disapoint for this service. As i have long journey so. I am regular traveling in this bus. But this time finally not getting proper service as i spent the money. Othervise you need to wever for this bed service.
Can you please help me imergency.
My no: [protected]

Thanks,
Kishan.

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

View replies

P

Paras Manek

from Surat, Gujarat

Jan 10, 2018

1 gondal- Jamnagar time 8am
2 Rajkot jamnagar time 8-15am
All mini bus
No bus 12 to 1-30pm Paddhari to Rajkot
No bus evning 6-45pm to 7-45pm going to Rajkot
All eving bus to go bypass Paddhari to Rajkot not come Paddhari busstend

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

During our travel to ahmedabad from bagasara on 07/01/2018 through krushnanagar-bagasara we have experienced unnecessary waiting at amreli depot due to miss communication about fuel volume to be provided for this bus. This kind of miss communication has taken a time of about half an hour to clarify the same. The fuel provider and driver were having arguments about the fuel volume. The fuel provider was initially refused to provide more than 50 ltrs of diesel

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines