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Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

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Updated: Apr 10, 2026
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Bad 😕 It seems that Gujarat State Road Transport Corporation [GSRTC] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Gujarat State Road Transport Corporation [GSRTC] reviews & complaints page 165

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N
nisha borania
from Bardoli, Gujarat
Jan 25, 2018
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Address: Ahmedabad, Gujarat
Website: www.gsrtc.co.in

I have booked gsrtc from ahmedabad to rajkot 6.10 pm bus. I reached at iscon ar 6.10. I continuously called at gsrtc office but somehow they didn't receive call or call was busy. At the end they receive call and told me that the iscon route is cancelled. You have to come at ujala chowkdi. The bus was already depart from nehrunagar.

They are so much irresponsible that tey2 even dont inform or call if passemger was not come. And when i reached at ujala they were saying that max 2 min will wait after that we were depart from here.

Its 7 o'clock i reached at ujala. Why rhey cant inform before bus time. So we can manage to reach.

Very poor service provided to your valuable customer by gsrtc.
Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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Hi,

It’s very poor service observed in Vapi bus station. The actual time of bus for Vapi to Sanjan is 9:40am but it’s leav on 10:30am. The staircase is full dirty with sandas.

Really it’s very poor service giving by GSRTC.

Regards,
Pankaj
[protected]
Reply
Hi,

It’s very poor service observed in Vapi bus station. The actual time of bus for Vapi to Sanjan is 9:40am but it’s leav on 10:30am. The staircase is full dirty with sandas.

Really it’s very poor service giving by GSRTC.

Regards,
Pankaj
[protected]
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    P
    Pravin Malukani
    from Vadodara, Gujarat
    Jan 25, 2018
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    Address: 390022
    Website: GSRTC COMPLAIN

    There is one bus of waghodia depot on route nadiad to vadodara through express highway at 8:45 a. M.. The speed limit of such bus is fixed 60 km./hr. Due to that we reach late at vadodara and varius persons misses their office time for 20 to 25 minutes. When the mls buses runs on same highway their speed limit is fixed 80 km./hr. So, please make the speed limit of 80 km./hr. Instead of 60 km./hr.
    Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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      K
      koria uday
      from Ahmedabad, Gujarat
      Jan 24, 2018
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      Address: Rajkot, Gujarat, 1234
      Website: [email protected]

      Dear sir i have booked ticket from gandhidham
      to rajkot.. I have not received any msg or mail form 1 st
      time i booked ticket. And transaction failed msg.. So i booked
      2 nd time.. But 2 nd when i see the my booking it show it
      conform.. So i cancelled it.. And 40 rs cut due to
      cancelled charge. So due to transaction error and gstrc
      problem. I was paid for it. And this was not my error. So
      please refund my 40 rs for this reason.. Please do needful in
      this matter.. Uday koria (Chief manager bank of baroda)
      [protected].. Pnr_g18508200 booking date-21/1 and journey
      date_23/1
      Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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        J
        Jayesh Thacker
        from Surat, Gujarat
        Jan 24, 2018
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        Not root for bus anjar, gandhidham for after 5:00p. M. Please more root for local & express. So please resolve this problem for rapar deport more root available not for your kind information so please this root on the your dimand resolve this problem rapar to anjar, rapar to gandhidham for this roots come fast recover this problem and so many roots get available evening to night. Your faithfully.
        Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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          S
          Shashin Vyas
          from Ahmedabad, Gujarat
          Jan 24, 2018
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          Address: Vadodara, Gujarat, 390021

          Hello this is to inform you that i am traveling from ahmedabad to baroda from gsrtc 60/- bus. Conductor batch no. 034824 he misbehave with me. I have bought two tickets for me and my wife. I have two kid one is 6 months and second baby girl which is 4 years old. We came first in bus by other passenger conductor pressurized me to buy ticket for my daughter which is wrong and there is not rule.

          He shouted and misbehave in bus. He insulted me and that is why i am writing my graviences. Please make him understand and if he is not understand than take action against him. Kindly issue memo against no. 034826. Please find attached my bus tickets.
          Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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            Y
            Yogesh R Lamba
            from Ahmedabad, Gujarat
            Jan 24, 2018
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            Address: Ahmedabad, Gujarat
            Website: www.gsrtc.in

            I'm a daily commuter of halol-vadodara route and use gsrtc services. I want to complain about irresponsible conductor who provide tickets to passengers for keeping their handbags on seat and denying women to sit instead.
            I hope strict actions will be taken against this as soon as possible.
            [protected]
            8:30 am
            Modasa-vadodara route
            Bus no.-gj-18-z-097
            Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
            Jan 24, 2018
            Updated by Yogesh R Lamba             Bus no.-GJ 18 Z 0977
            View replies
            I booked a ticket from dhasa to ahmedabad. The fare is ₹139. The money is deducted from my sbi account but ticket was not generated. I have paid through online sbi through bill desk payement gateway. My ob reference number is :GS4934542. Please refund my money.
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              P
              Parashar Vyas
              from Ahmedabad, Gujarat
              Jan 24, 2018
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              Address: Jamnagar, Gujarat, 361001

              Not answering anything and misbehaving with customer about not to stop at desired destination and telling that do what ever you want tell any body.
              Right now i am travelling from jamnagar to. Vadinar route bus 8:10 am. Boarded from samarpan circle.

              Kindly take necessary action towards abusive language used to me by conductor.

              Also telling that will not stop and not give to ticket, i asked that i want ticket then after too long argument he gave me ticket far from where i actually want to go. And threaten me that he will see me just wait and watch.
              Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
              View replies
              Dist: ahmedabad
              Ta. Dhandhuka
              Depo.. dhandhuka
              Dear Sir.
              Jay bhart sathe janav vanu ke *dhandhuka transfor cher* morning Bus
              06:00 am aavti nathi.jethi 30 students ni Aption pade se.
              Or maneger answer aapta nathi
              So aap shree ne amari aa complaint uper sakht process karva vinti.
              Please replay this latter...

              THANK YOU...
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                A
                Abhishek N Pandey
                from Valsad, Gujarat
                Jan 24, 2018
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                Website: www.busindia.com

                R/sir, i had booked a bus ticket online on 22.01.2018 from bus india booking services for a journey from gandhidham to ahmedabad. The details of the same is given below
                Trip code: 0415bhjabdexp51
                Pnr no. G18496675
                Date of journey : 24.01.2018
                Sir, i had been trying to cancel the above ticket before departure of the bus but the site was not responding. Kindlly help me get the refund. With regards.
                Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                  D
                  dksapkal
                  from Rajkot, Gujarat
                  Jan 23, 2018
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                  Address: 390001
                  Website: GSRTC

                  I have booked tickets on line portal of gsrtc on[protected] from baroda to shirdi (25/11/2017) and return (28/11/2011) also. Total amount paid was rs. 2184/-. Due to some unavoidable circumstances i have cancelled booking. I have received part refund of rs. 742/- on 30/11/2017 vide ref no jbbr[protected]/bill desk with tr. No. (S[protected].

                  You are requested to please look into matter as already 02 months have been passed and remaining refund till date not received.
                  For needful at the earliest please.

                  Looking for favorable action at your end.

                  Regards,

                  D k sapkal
                  (M): [protected]
                  Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                  Dear Sir, I have booked ticket into Khambhat Radhanpur (Trip Code: 0615KBTRDNEXP51). GSRTC OB Reference no is GS4958682. Payment is deducted from my credit card but did not get confirmation from GSRTC site.
                  Kindly refund my payment. You may call me on[protected].
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                    B
                    bhargav kaklotara
                    from Bardoli, Gujarat
                    Jan 22, 2018
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                    Address: Bhavnagar, Gujarat, 364001
                    Website: gsrtc.in

                    The below bus cancelled and need refund
                    Please do useful...

                    Below has journey info

                    My trip code : 2030bvnsuigmsl3

                    Txn password : qdzduscr

                    Pnrno : g18460436

                    Souce ; bhavnagar
                    Dest ; ahmedabad

                    Journey date : 21/01/2018

                    Journey time : 20:30

                    Seat no : 7, 8, 15

                    Name : bhargav kaklotara

                    Bank details for refund :

                    Acc name : bhargav kaklotara
                    Bank ; kotak mahindra
                    Acc no : [protected]
                    Ifsc : kkbk0002576
                    Brach : sola brige ahmedabad
                    Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
                    Jan 21, 2018
                    Vijay Pumbhadiya's response                     Dear sir
                    I had try to book ticket from surat to rajkot on date 22/1/2018 in bus surat to junagadh
                    Rs 828 is deducted but ticket not generated.

                    My e mail adreess is [protected]@yahoo.co.in
                    Contact number is [protected]

                    Plase resolve the problem and refund my amojnt rs 828
                    View replies
                    Dear sir
                    I had try to book ticket from surat to rajkot on date 22/1/2018 in bus surat to junagadh
                    Rs 828 is deducted but ticket not generated.
                    My e mail adreess is [protected]@yahoo.co.in
                    Contact number is [protected]
                    Reply
                    Respected sir
                    I m RAVI prajapati.i travel bus from Surat to siddhpur Gurjar nagari.Bus no GJ 18 Z 1473.whose speed is 55 km/hr and depo manager of Surat said I check next time.i lost my next bus .so please take action against this my problem.

                    Respected
                    Ravi
                    Reply
                    Same time bus cant coming bus station or cancel bus. I am student. Gandhidham bus station 2 bus come but my collage time 12 o clock but one bus come when 8.30 local bus and second 9.15 arrived. But same time 9.15 am cancelled bus.
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                      C
                      Chaudhary Kishan
                      from Dhari, Gujarat
                      Jan 22, 2018
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                      Address: Dahod, Gujarat

                      Bloody hell this is enough!.. Boys and specially seniors was the # # touch womens and i can't describe it.. I[censored] don't do something gujrat would be like up... Give them a new buses special for girls where no man can go inside... That's the only thing u can changed this bloody hell... I[censored]r not {father, brother or son } dont do something.. But i promise u i kill them all.
                      Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
                      Jan 18, 2018
                      vijay majmundar's response                       PLease solve
                      View replies
                      My email ID [protected]@yahoo.com Three time transaction done two time amount deducted. SMS not received.
                      On phone call your personal not able to convey for the refund. 4hrs spent
                      Your connectivity is very poor
                      Kindly cheack
                      This is mentally pain to me
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                        P
                        pramod Mohanty
                        from Surat, Gujarat
                        Jan 22, 2018
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                        Address: Surat, Gujarat, 394 540

                        Please note that i bharti ben singhvi informed you that we have booked bus ticket from surat (Gujarat) to jalore (Rajasthan) for on dated 20 jan. 2018 from gujarat state bus. And i have pickup the bus at 17.00 hrs from surat central bus station. After some time when bus was reached to ahemedabad the bus staff (Driver & conductor) were saying that bus can not go to destination (Jalore) due to i have facing lot of problem.

                        Therefore you are requested to please do needful to refund as soon as possible

                        The details of ticket are as below -

                        Pnr no. G18428889
                        Trip code : 1700srtzlrstg30
                        Name of pasenger; bharti singhvi
                        Date of journey ;[protected]
                        Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
                        View replies
                        Pls sir

                        Sir meine 16/01/2018 ko 4 tickets ahmedabad to porbandar conform ki thi bad me personal problems se cancel kar di thi to abhi tak refund aya nai hai mera PNR no. G18417454 aur seat no.6, 7, 9, 10 hai aur CBS 5 Txn password aDyfYAS6 hai
                        To sir pls submit my refund in my account
                        Reply
                        Office employees are not present to print the pass... And manger behaving so rudely to all the student who were standing in a queue nd also with their office staff
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                          S
                          Shashank Dave
                          from Ahmedabad, Gujarat
                          Jan 21, 2018
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                          Address: Anand, Gujarat, 388450
                          Website: consumercomplaints.in

                          At bus stand in petlad depo, no buses are running in time. Drivers and conductors are actually doing time pass at the time of bus departure. They are having gutkha at that time instead of starting bus. Some superiors are seeing that happening but never scold the driver. I cannot understand when bus is in front of you and driver is ready, why can't they start bus on time. Why they are intentionally passing time and wasting our time also. I humbly request to take a strict action on this in order to enhance our system.
                          Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                          Dear

                          We had booked 4 ticket online. Details are as under. But bus got cancelled due to some reason and we had to travlled in that bus. Provide refund for the same.

                          PNR No. G18462511
                          Trip Code: 1700NSKCHMSTG30
                          Date of Journey: 22-1-18
                          Seat No. 1, 2, 5, 6
                          Amount Paid.: 1020
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                            A
                            Ashita Venugopal
                            from Mumbai, Maharashtra
                            Jan 21, 2018
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                            The following bus on which i booked a ticket was cancelled completely. I wish to get a refund for the same. The gsrtc website says that refund isn't possible. I was npt informed about the cancellation of the bus beforehand.
                            Ticket:

                            * gsrtc m-ticket * ahmedabad nehrunagar to baroda central bus station psngrname ashita v tripcode 0630rdnsrtexp51 pnrno : g18472736 jnydate : 21/01/2018 deptime : 10:00hrs seatno (S) : 10 class : express boardingpt : ahmedabad nehrunagar pltform : txn password : 8uneedek
                            Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                              F
                              Foram Shah Dhruve
                              from Yarada, Andhra Pradesh
                              Jan 21, 2018
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                              We would like to complain about the bad and unprofessional behavior of the bus conductor of gsrtc bus number gj-18-z-1555 for the date[protected] departing from rajkot to badmer via ahmedabad.. We already said that we wanted to be dropped off at jodhpur char rasta stop in ahmedabad but he didn't stop the bus at the said stop instead continued to drive till next stop and when asked for the complaint book we were denied rudely by the conductor.. So please do the needful from your end...
                              Looking for a positive response asap...
                              Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                                E
                                Er Yash Ginoya
                                from Kathor, Gujarat
                                Jan 20, 2018
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                                Address: Rajkot, Gujarat

                                Dear chief/m. D/head officers,

                                I have study in darshan engineering college (Hadala gam). I am from gonal state. Plz try to give at least one st bus for route rajkot to hadala. I am coming from gondal is to so far. To reach rajkot time at morning 7.00 am. To give this bus for this time 7.00 am e upde rajkot bus stand e thi. Evi rite. Plz provide this route as soon as possible. I heartily thanks to you. Use for study purpose.
                                Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                                  S
                                  Suresh0077
                                  from Ahmedabad, Gujarat
                                  Jan 17, 2018
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                                  Address: Mehsana, Gujarat, 382730

                                  Dear gsrtc,

                                  Why is bus # gj-18y-9816 being cancelled on every function of modi? It is humilating that it is the only bus which comes in evening for going to mahesana from gandhinagar. The said from is of bechraji depot.

                                  Kinly look into the matter.

                                  Either you cancell the bus permenantly and give new route from mahesana to gandhinagar from gandhinagar at 6:45 pm daily.

                                  It is not vikas...

                                  Ii is harrasement to public...
                                  Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                                    U
                                    Umesh Barot
                                    from Daman, Daman and Diu
                                    Jan 17, 2018
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                                    Resp. Sir
                                    Iam umesh barot from bayad. Here inform you that bayad depo. Is not working properly. There is no bus available for modasa at morning time.
                                    Passengers are suffering and waiting 2to 3hrs daily.
                                    We have complain depo. Manager also but no actiion is taken......
                                    So do for needful...........

                                    Thanking you
                                    Umesh barot
                                    At_ borol
                                    Ta_ bayad
                                    Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
                                    View replies
                                    Today I booked ticket from paytm for Rajkot to amreli n time was 3.15 pm. I went to inquiry for 3 times but they denied that bus has not arrived.
                                    Suddenly one bus left in speed, it was my route bus.
                                    There was no announcement or not board displayed on the bus.
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                                      E
                                      Er. Vicky Makawana
                                      from Surat, Gujarat
                                      Jan 17, 2018
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                                      Address: 364240
                                      Website: [email protected]

                                      Sir kindly take note that all bording are not present in your application do plz remove your application otherwise add bording point... My problem is in my booking no : g18409315, rout no:9274916 which has not present shihor bording point if we book our tickets from app it will generate from bhavnagar due to this problem conductor doesn't provide our sit... Plz take action otherwise we do something new for our government transportation services...
                                      Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                                      My mobile is stolen from advance booking window at Rajkot Shastri Maidan Bus stend. There is no any cctv camera to catchup advance booking area. And only few cctv in bus stend. And thiefs are Hanging down without any Scare. Many passengers are traveling from bus. so pls give security to us.
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                                        N
                                        Neelsoni
                                        from Dahod, Gujarat
                                        Jan 16, 2018
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                                        Address: 390013

                                        Register complaint against conductor of Ahmedabad to Kathan trip which time is 5 30 pm from ahmedabad. He's doing unnecessary storage during the rout and when I say for my stopage then clearly doing cheating with me.

                                        Try to give me justice.

                                        Also take an immediate action against him

                                        He's doing very wrong manner to give answer to citizen of india
                                        Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
                                        View replies
                                        We have many times tried to calls at GSRTC Jam Khambhalia Depo for bus timing inquiry but every time concern person are not attend public calls. so all public are faced more problems.

                                        Contact no. also available at GSRTC wesite.[protected] /[protected]

                                        Your positive response will be appreciate.

                                        Thanks & Regards,
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