Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

Hi,
I booked 2 persons ticket online today (12th oct 2017) through hdfc bank net banking for travel on 13th october morning 10:30 am. The amount got debited but ticket is not booked.

The hdfc bank transaction id:[protected]

Transaction amount debited: rs. 462

Please refund the money

E-mail id: [protected]@gmail.com
Registered mobile number: [protected]

Regards
Naimish desai

I would like to lodge this complaint against a driver in junagadh gondal local route, bus no. Gj18y 6446 on 12/10/3017, thursday. The driver in this bus misbehaved badly with a passenger who mistakenly caught this bus from virpur station. As soon as he entered the bus, other passengers informed him that this bus goes to gondal not jetpur. That passenger requested the driver to stop the bus but the driver rudely and deliberately didnstop the bus though the bus was in virpur bus station only. The driver drove the bus out of the station where that passenger lost his patience and tried to get off of bus and he struckto the bridge. The driver even didn't seem to repent even though all other passengers in the bus reported him about that passenger. Such drivers must be fired from job.

Dear concerned,

I am writing this mail in a totally frustrated and disappointed state of mind.
This complain is about the irregularity of the bus "visnagar-sanand" which is a visnagar depot bus. The bus number is gj-18-9809.
It's scheduled departure time is 06:30 am but since last 6 months, the bus hadn't departed on time. Today as well the bus has departed at 06:43 am.

This has become a routine now and this is affecting a lot to us as there are approximately 35-40 people commuting on a daily basis from visnagar and surrounding villages towards sarkhej-sanand (Sg highway) for work. Getting late at work results into salary cuts. Have made a lot of complaints verbally at the bus depot but nothing has changed and hence i am writing this mail today with a hope that necessary actions will be taken to ensure that the bus departs from the bus depot on time.

The second issue is that whenever there is any cultural event organized by the government anywhere in gujarat, this bus is provided for the same. I also request you to inform the concerned officials at visnagar depot not to provide this bus into cultural events and keep it running for 365 days a year as we have to face a lot of trouble in reaching to our offices when this bus is not available.

Hoping for quick actions on the above mentioned issues. Please confirm the actions taken by a return mail.

Yours truly,
Krunal maharaja

Am kinjal from visnagar. Regular passenger of visnagar to sanad bus. Bus is visnagar to sanad. Have a time of 6 am morning everyday, but driver and conductor both are lazy so they are coming on 7 am everyday regularly. I they can't fulfill the mention timing then quit their job in india losts of people are looking for job. We passenger are very professional so we have to arrived the one real time of job but we can't arrive at right time about this major issue please solve that. Bus root name visnagar to sanad lokal from visnagar depo.
Your respected passenger
Kinjal patel

Dear sir,
Kindly inform you, that, many time nadiad mahisa bus not came at night shift. Reason of bus not coming is conductor shortage in mahudha depot and bus service provide in gov n political program. So difficult arrived at school and college as per scheduled time. So kindly request to you, service provide regularly. And kindly not cut bus route at night and early morning shift.
Regards
Harshad

Dear sir,

Please find that we have booked 1 ticket on dated[protected] around 16:45 pm from valsad and we have requested for reservation for next day on dated[protected] from valsad to una traveling by vapi-diu bus which is regular route timing is at valsad around 19:45 pm and gsrtc booking officer had booked our ticket for 2 passengers which was required to us and it was sleeper coach bus due to which we have paid extra charges for the same but booking officer not paying proper attention on given journey date and he had printed ticket for journey on same date of[protected] and also we have trusted on his given ticket and as per our next day journey dated[protected] we found that there was printed journey date on[protected] and again we bought another unreserved ticket for the same now sir we are facing fully loss of our ticket amount expense so sir we are harmfully request you to please refund our booking amount as your terms and conditions.

My name is mr. Shyam divecha mobile no.[protected]

Thanks and regards

Date : 10/10/2017
Hello sir this is amit patel from bardoli mob no [protected]
I was traveling daily by gsrtc bus bardoli to surat
I m complain against bus num gj - 18 z - 0186 dharampur to ahmedabad gurjur nagri exp.
Every day this bus can’t stop sahara darwaja, by bus rout is bardoli kadodara sahara darwaja and then surat bus station but every bus directly pass on new bombay market to surat station cox of driver conducter facility
Passenger ask but driver and conducter was very agreesively reply by our question so please submeet my complain against bus num and conductor and driver.

Sir plz jay bharat sathe janav vanu k godhra depo na driver 8863 conductor 24398 date[protected] na roj vaya navi vadi juni vadi poyda gokalpura karel nthi mare vadodara javanu hova thi andajit 6 jetla musafar ubha hata temne lidhel nthi ane musafar sathe dadagiri kare 6 kharab vartan kare 6 aa babate m godhra depo menegar ganava ben ne fariyad karel 6 pn teo ae kai pagla bharel nthi to aap sir ne vinan ti 6 aa driver conductor virudh pagla bharo ne emni badli karo

I was reserve gsrtc bus ticket throw "www.gsrtc.in" on 29th september 2017.
Client number - [protected]
Incident description:
I am present at 20:00 hrs on ahmedabad central bus stand but bus driver without pickup to me bus is the direct move to the highway to highway. I was already ticket booking throw online gsrtc site. I already discuss with bus terminal operator but he is not providing me proper information.

I continuously moved to one direction to another direction for refund my ticket and finally, one operator help me to "re trip" my ticket and finally i am moved to another bus without providing me any booked sit.

My complaint about a bus driver, conductor and ahmedabad central bus stand system.
Please see attached my ticket information.
Currently, gsrtc e-ticket process is not properly.
I hope you will response me asap.

Dear sir.. I traveled 08/10/2017, on root rajkot balambha my ticket number 24aacg5587hizi
Ticket 031088 for rajkot to balambha rs41 but conductor not give me exchange so i request to give till balambha.. He give me instruction that collect exchange rs 460 from depo manager and give me fraudulent answer..
So i try to complain in conductor complain book but she deny

And give me fraudulent answer..
Sir i request you for give her proper rule and regulations..

And how to react with passenger..

Please give her instruction to help passenger

Sir,
I booked ticket for mahuva to ahmedabad krishna nagar stand on date 06/10/2017.
Pnr no:g16963778
Bank txn no:[protected].
Bus has cancelled so i went to depo manager he tell me that bus is cancle and the next bus is 11:00pm night i want refund my total amount i paid through gsrtc and kindly solve as earlier as possible.

Palak doshi
[protected]

Here i am to submit my complain against bechraji depo for daily routine long route bus has been cancelled continuouslly from last 3 day.

And from last 3 month it's time schedule has been changed.

So many people struggling and traveling in other bus because of this trouble.

And the most important thing is that here we are more than 20 to 25 passenger who daily up down in this bus with pass at morning and at evening.

If bus will cancel so think that what happen with us and our time and money spend

So take action as fast as possible

Sir
I am working in ongc cambay since long years with approx 35 college from anand to cambay (Khambhat). Due to construction of railway over bridge we are getting late by 15 to 20 minutes daily due to diversion of petlad city. On behalf of all passengers i humbly requesting for the " diversion of route of anand. Khambhat bus (8.00 from anand) via sandeshar-fangni - college chokdi to khambhat till the construction of overbridge of railway.
Thanks
H n darji. Se (P) ongc. Khambhat
(M) [protected]
E mail. Hemant. [protected]@gmail.com

From saputara to baroda from morning 10am we started our journey with oour four year daughter it is 16:30 hrs we have reached ankleshwar and as per driver there is no halt for lunch or anything. Since morning we haven't had lunch as no halt is specified for this route. Its still three hours to reach to baroda. Kndly give a reasonable explanation for not providing halt for this route. Our bus is from nashik to godhra. On[protected].

Your bus driver, driving bus number gj18z0605, was driving on wrong side of the road to avoid traffic signal putting lives of others at risk. He was also driving fast. Date 04/10/2017. Time 12.15 pm. Place. Near narhari hospital, fatehganj vadodara. He parked the bus later near kashiba children hospital. Bus was metro link service bus between amit agar and ctm.

As i travel frequently from dahod to devgadh baria. From last 1-2 months i have noticed irregularity of buses between dahod to devgadh baria. And also there is a problem with the inquiry counter. When they are asked about the busses they reply negatively and say "that they dont know anything" sometimes they font even reply. Please go through this issue as passangers are suffering alot due to this irregularity and behaviour of the inquiry counter

I was traveling in shreenath ji dwarka bus in between the station named lakhtar is not have a proper toilet facilities like electricity, and many others, which is really very uncomfortable for night passengers specially a lady. There is a need to develop a stop atleast for the safety of a woman's and childrens, here government is developing the bus stations of mega city's but there is a need to look for the small city's. Hoping for the results.
Thank you

Respecte sir / madam
I am sunil vala from kalawad jamangar dis. Today i face critical problem about gsrtc bus never stop on regular stop only 1 bus khad khambaliya - rajkot bus no gj-10-8885
This bus every evening at 6.00pm departure from rajkot depo but this bus never hold a. G. Chowk
Why this guy never stop i didn't know and his do every day
So i kindly request to you get proper action and solve this issue as early as possible

We are coming from ambaji to ahmadabad dt.02/10/2017 time.3.30 p. M., bus no. Gj18-z-2277, i have get the ticket but conductor has misbehave with me & my family regarding change, he also talk bed wards at the time of dropping ranip bus depo ahmedabad at time of 7.40 p. M.. At ranip bus depo conductor has catch my shirt & also told bed wards again & again, driver pick the stick both of guy talking misbehave with me at the time of 7.40 ranip bus depo dt.02/10/2017. All this misbehave you can see at the cctv of ranip bus depo. Driver support the conductor all this way happen.
I have very badly experience at the time of journey.
I wan't justify & pls. Take action of those both of guy.

Today in the morning (I. E. At 8.45 p. M. On 3rd october) i have booked two tickets for journey to baroda on 6th october 2017. The journey time mentioned is 6.45 a. M. To 8.45 a. M. But the journey date mentioned is 4th october 2017 even though i have booked the ticket for 6th october 2017.

Not only this, even on the website of the gujarat st, even the booking for 3rd october for journey from 6.45 to 8.45 a. M. Also shown available evan at 8.45 a. M. On the said date.

Thus, there is deficiency in service.

I must be repaid the refund along with the mental harassment charges.

Anil himmatlal parmar
Mob. [protected]