Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

Dear Sir

We had booked ticket ST from bus depo reservation counter for Anjar to Ahemdabad central bus stand as ticket attached but during journey time conductor told that this bus didn't go ahmedabad & go bypass ahmedabad. So I went to Anjar bus depo office & he also told the same this bus not go to Ahmedabad. During booking we have at booking counter regarding stop of Ahmedabad Cereal bus stop then after we had book ticket.
We had book ticket for child alone then how he can go from Ahmedabad bypass to his home but depo office person & conductor clearly told that this bus do not go ahmedabad.
Need serous action on it otherwise I will complain to consumer care.Bus no. GJ-12-ZZ-617.

Ticket PNR No. G15101984

Me rajkot se hu vaha ek kaam se aaya tha. Or meri wife washrrom k liye gayi to waha ek ladies bethi thi usne washroom k 5 rupees charge liye he or mene kaha yaha likha he urin free me he or latrin k 1 rupees he to bol rahi he aapko kya pata paisa dena padenga or maghkut mat karo etc or ek dam misbehaviur kiya he so plz ese staff ko vaha mat bithao....

Palitana thi deesa rout ni gadi no 0136 k je avarnavar break down thay che Jena lide musafaro varegadiye paresan tay che gadi ni condition Jota tevu lage che k tena kilomitar pan pura thai gaya hase to aap sir ne vinanti k aa rout ni gadi nu tatkal nirakaran lavva vinnanti che.aa gadi rojinda musafaro na daily up down vala and civil hospital Java vala temaj direct na passenger Java vala vadu che to vadu Dyan dorso tevi apne vinnanti che

I respected sir, i am a student of education and updown by bus modasa to godhra i complain against but solve but some times later problem be repeated.

I must be not comfortable with against schedule of kind of driver conductor, my problem is so modasa _ godhra bus (Modasa depo) in morning 6:15am starting go to godhra at 09:05 on schedule time. Some conductor like jaiswal and with driver drive the bus is very slow and halt many no. Of station like malpur, sajjan pur and no of halt station please. Change the conductor for today schedule and saturday schedule. Or any other conductor recruit for this trip. Best regards
...

Driver No. 42974, Ahmedabad- Vijapur, Vijapur Depot bus. BUS NO. 8043 . Bus was at Geetamandir (Ahmedabad Depot) at 19-20 Station, I just entered the depot and saw it standing so I walked faster and easily reached till Bus gate . But when i just tried to open the door, the driver reversed the bus and took a sharp and quick turn forward which pushed hard from side of the bus and he went on.

This was very disgraceful behaviour from Driver . He might had saw me from side mirror trying to enter the bus still he did not stopped the bus and harshly continued it, at last pushing and Hurting me.Also one girl tried to catch the bus, was just behind me.

I REQUEST YOU TO TAKE VERY STRICT ACTION AGAINST THIS DRIVER FOR
- Not stopping the bus while a passenger trying to enter.
-Harsh driving inside the depot Hurting the passenger.


If this type of things continue to happen people will loose their hope from system. I once again request you to take some action on this driver.
THANK YOU.

Respected sir,
I have booked a ticket from khambha to gandhinagar on 10th april 2017.
An amount is deducted from my bank, but i did not recieved a mail or message regarding pnr/ticket.
My mail id is [protected]@gmail.com
Mob no: [protected]
Gsrtc ref no : gs3603918, gs3603936
Thanks,
Dirghayu nimbark

Hu ane Mari family DT 08/04/2017 Na roj Unjha thi Vadodara vali gurjarnagri Bus ma betho. Conductor ne main Barodahighway Ctm Sudhi ni Ticket mangi. Conductor ae direct Baroda ni ticket fadi ne api didhi. Jayre aene main ticket cancel kari ne biji apvani kidhi to dadagiri karva lagyo ke aema kashu na thay. Main anu naam puchuyu to jem tem bolva lagyo.

Respected sir hu gsrtc volvo ma aaje aetle ke date 7-4-2017 ae noon 2:30 vagye betho bus na driver ae 5 minite no pan kyay stop lidhelo nathi to pls action leva vinti and driving is very fast gam karta ticket vadhu and facility is verry poor and bad 5 hours ma aek pan stop nay to tya shudhi shu karva nu sir bathroom javu hoy to vicharjo ne thodu saheb.

I booked two tickets (1) Surat to Navapur for 12/4/17 and (2) Navapur to Surat for 17/4/17 with a transaction ID of GS3592624. On the booking website of GSRTC, I made a payment of Rs. 203/- trough BoI Credit card (at 1635 on 7/4/2017. However, immediately after the payment, the website stopped processing further and I got a message conveying that the tickets were not booked. Please refund my money immediately and inform by mail ([protected]@hotmail.com) or by phone [protected].

Rajesh Bhat (a GSRTC service user).

Let me first thank you GSRTC for providing commendable service across state in public road transport. Even i also appreciate the initiave taken by GSRTS to start online current booking ticketing system especially for Volvos. But i have to complain with very heavy heart that the drivers of Volvo are not well aware of digital mode ticketing system. I am travelling on dt 4 Apr, 2017 by Volvo from surat. My patriculara are as under:

** GSRTC m-Ticket ** SURAT CENTRAL BUS STAND to AHMEDABAD CENTRAL BUSSTAND PsngrName Dipalkumar shah TripCode 1430SRTNHRNRV46 PNRno : G15011269 JnyDate : 04/04/2017 DepTime : 14:30Hrs SeatNo(s) : 13 Class : VOLVO BoardingPt : SURAT Pltform : 1 Txn Password : dVe9uwxC Please carry your photo ID during journey. T&C app

I have recieved this m-Ticket as SMS on my mobile. But while getting onboard of my bus driver denied that my name was in his chart list. I insist him that this is m-Ticket and you have to make confirm that your chart must be updated. But he refused and dragged me to office to print new list. After going there he got new print out chart and it clearely showed my name was there in list. It means it was not my mistake or duty to check all such things or to go through such unprofessional act done by ticket checker of that bus.

The height in this cas was intially when unreserved passenger was asking to ticket checker about my reserved seat number whether is empty or not. Then he didnt even said them that right now do not seat there.

After confirming all from my side finally got to onboard my bus. But i see another passenger was seating on my seat. I politely asked him to take another seat but he refused and then said i(me)dont have reserved seat. How can he say that to me. But during whole issue neither conductor nor driver intervene to make me conforable to get my booked seat. I had to argue so much to get my seat. The passenger vacate my seat but then he took my next seat to show that he will not let me be comfortable throughout mu journey.

This matter seems generic in nature for you but i hope you will derstand that after paying 514 Rs. And booked your ticket accordance with all rules & norms. You have to face such pathetic things. And instead unreserved passengers enjoyed mpre comform than reserved. So whats the case to reserve tickets for Volvo priorly.

I hope you will initiate enquiry and will take appropriate action. I also expect that further GSRTC will educate their driver about new digital ticket modes. And instruct them to cooperate with reserved ticket customer on priority basis. My PNR no: is mentioned above to find that in which bus i was travelling.

Thank You.

* gsrtc m-ticket * baroda central bus station to rajkot central bus stand psngrname lumbhani kaushik h tripcode 1529shrdjmngj47 pnrno : g14988695 jnydate : 02/04/2017 deptime : 02:15hrs seatno (S) : 16 class : gurjarnagri boardingpt : baroda central bus station pltform : txn password : ehjfzfvt please carry your ph

Also saide some wrong words [protected]

I have booked tickets from the GSRTC website but ticket is not booked due to some network issues nd every time transaction is failed it happens two times And the amount is deducted from my account which is not refunded till now.
The details of my tickets is given below

OB NO- GS3511060
Journey Date- 13/03/2017
Origin - Vadodara central bus station
Destination - GNFC bus stand Bharuch
Booked On - 12/03/2017
Fare - 298

And the details of second ticket is -

OB NO- GS3511163
Journey Date- 13/03/2017
Origin - Vadodara central bus station
Destination - GNFC bus stand Bharuch
Booked On - 12/03/2017
Fare - 298

Please refund my both tickets money as soon as possible...

I m regularly in week as a passenger use gsrtc ... I noticed that always St bus 10min hold on makarpura bus station ... there is cooler provide us by gsrtc bt always empty ... and nearby one shopkeeper who make a cold water by same cooler water line ... they give water only conductor and driver... I request change the cooler place and give to customer water... I hope you u.stand and take action... I wait for a change...

I booked ticket somnath to vadodara central bus stand on 23.3.17 . but Rs 292 was deduct on my ICICI account & ticket was not booked.My Transaction Id is BIL/[protected]/kr/GSRTC_IICI52137.
Journey Date 02.04.17
Booking Date 23.03.17
Time of Deduction amt. 10.45 Am

Pls do need full

Vikas Sharma

[protected]
[protected]@rediffmail.com

Dear Sir,

Good Morning,

Ahmedabad to Vadodara Metrolink service was started its nice, We are daily travel from Ahmedabad to Vadodara.

Today dated 28.03.2017 I was taken a ticket from Ahmedabad to Baroda bus no GJ18 Z 0599, as per daily schedule we ask driver to drop us at Savli turning but he denied & not stop the bus as daily we are leaving as same place,

Even driver was stopped but before toll below the bridge but after request also he was not stopped the same & ask us to do complaint.

Kindly look into the matter & take some action,

Thanks

Dear Sir / Madam,

I Booked Ticket Online For Surendranagar to Ahmedabad.
Here is the details:
Trip Code - 0500SNRABDEX51
PNRno - G14942792
Seat No- 29
Date - 27/03/2017
Timing - 5:00 AM

When I Boarded The Bus Conductor Told Me The Bus Is Full Get Another Bus Even I Showed Him My Booking Ticket For Seat No 29.
He Didn't Let Me Board The Bus.
Kindly Take A Look After it & Refund Me My Amount Of Booking

Regards,
Abhishek Doshi.

Sir, today whilst I just boarded a bus from Ahmedabad Nehrunagar going to Bhavnagar, it had not moved a kilometer or two before which it came to a halt. The bus was quite new from its appearance but had absolute gearbox failure. We were lucky to have a passenger who could help us set the gearbox temporarily. So, the Government has to take measures.

Respected sir

bus route-mehsana to ahmedabad via kherva langhnaj nardipur. This bus is a chansma depo and it is start from mehsana depo at 4:30 am . But in last one month this bus is very irregular and not cone properly. In last month only 4 to 5 days come that bus. So [please do necessary steps. Also in this bus many local villages passengers depend so please help to all.

Hi, this is shweta zhare i have been travelling from these buses for 6yrs now. Your half of the employees are highly dominant and aggressive and rude. I am a 23 yr old girl i dont feel safe travelling, today i was coming from Ahmedabad and i askd the conductor to stop at one of the bus stops n he didnt and then i questioned him that you stop at narayani and few more stops where there is no official stop but here it is my home bus stop why dont you stop at this bus stop so he started doing inappropriate behaviour with me.

They don't give a 15th days student pass...I don't know why????
And my exam is coming so I want a bus pass because of I don't have any way to go exam point...So how can I arrived at exam????.
And palitana to Bhavnagar bus have a daily problem...
And the bus is not regular so that we have get a problem daily...
When we ask to inquire thay can't give a properly answer
We meet a palitana bus depot manager for the solution but we can't get a solution...

Your faithfully
Navadiya Akshay..
(On of the student)
Mo-[protected]