Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

Respected sir,

This is humble request you to start premium and volvo service for rajkot - kutch route. Due to threatened by specific travels agency no one is running bus service on this route. And we are facing serious inconvence.

Please take this as serious and humble requset by an responsible citizen.

Your early considration will be apriciated.

Respected sir/madam,
i booked e-ticket from rajkot central bus station to karcheliya srt in gondal to nasik bus in that case the bus is not a sleeper coach and its come at rjt bus station its an express bus and its conditions too bad. So i went to the enquiry booth of the bus station and i complain it of the above problem. There are two seats i booked for the sleeper coach its pnr no.:g15150634, txn no.:654083 and ob reference no.: gs3637206 seat no. 10, 11 so i want to 100% refund back as soon as posible thanx...

Travel date : 20/04/2017
Departure timing: 3:30pm from rajkot

Into the journey from rajkot to surendranagar, bus engine getting more hot due some technical problem. Our bus driver cummited us to arrenge another bus but they cannot arrenge it within 1 hour and they dropped us some of the highway near bamanbor. Our time more importtant than money, i have to buy another taxi. I also request to bus driver mr. Bhupatsinh for refund but did not any responce. I request refund my ticket fair. Please let me know what is the procedure.

Dear... Sir...

Rajkot. To... Botad.. Ni 6:15 updti bus na conductor shri dwara 10 rupiya no coin swikarel nathi... Jyare bija conductor 10 no coin ape che je hu swikaru chu... Hu s t ma 365 divas no musafar chu... Mare s t tantra pase janvu chhe k su 10 na coin government dwara bandh karva ma avela chhe k... Kem... Conductor pase complaint book... Magva ma av ta... Complaint book.. Pan apva ma avel nathi

Narendra vadhvana
[protected]

Booked seat from ahmedabad to bhavnagar 8:30 am 17/4/17. Booked first three seats number showing online 49/50/51 but when bus arrived the number was printed on last seat
.. Very much disappointing as had luggage so booked front seats to put luggage in boot space but conductor also didn't helped and wish refund for the journey as this is toooo much disappointing as we select preferable seats but actuality shows different.

Dear team,

My e-ticket was booked from Gsrtc official website.My money was deducted from the account but seat was not allocated.

Ticket details:
Rishita Madhani
Date of journey:[protected]
from rajkot to ahmedabad.
Timing:5:30am.
Bus services:gurjarnagri
Seat no:8

As I was not allocated seat I do not have any PNR number.
Try to refund the money as soon as possible.

Number of times when it is asked to inquiry office about arrival time of particular bus or on which platform it comes, inquiry office member ( particular night shift person) used to tell see Ur ticket and bus can come on any platforms. Ticket (reserved one) doesn't contain arrival time and when it is asked about timing status of bus, it is bluntly replied in denial. Behaviour of Person sitting there is quite rough. If gsrtc thinks that these details shall not be asked then made that available to passenger available otherwise teach person sitting at inquiry to learn some etiquette to respond properly.

Respected sir,
this is to request you that today on date 15 April 2017 I have visited ST depot surat to book advanceticket from Navsari to siddhpur. During payment option I have given my debit card. On that time somehow the transaction failed two time then again I gave my 2nd debit card of same Bank in which tranjection again got failed two time and the booking person requested me to give cash amount and so that I paid total amount of 2tickets (2564₹) to the booking counter in cash and received my tickets but after some time I have received some messages informing me that the previous transactions which was failed are successful and my amount of 4 transactions ( 10256 ₹) got deducted from my account.I informed booking clerk regarding this and he said that the amount will be automatically refunded to my account in 21 working days.My concern to mail you regarding this is that please be informed about the entire matter and keep me updated with the progress thank you

Dear Sir

We had booked ticket ST from bus depo reservation counter for Anjar to Ahemdabad central bus stand as ticket attached but during journey time conductor told that this bus didn't go ahmedabad & go bypass ahmedabad. So I went to Anjar bus depo office & he also told the same this bus not go to Ahmedabad. During booking we have at booking counter regarding stop of Ahmedabad Cereal bus stop then after we had book ticket.
We had book ticket for child alone then how he can go from Ahmedabad bypass to his home but depo office person & conductor clearly told that this bus do not go ahmedabad.
Need serous action on it otherwise I will complain to consumer care.Bus no. GJ-12-ZZ-617.

Ticket PNR No. G15101984

Me rajkot se hu vaha ek kaam se aaya tha. Or meri wife washrrom k liye gayi to waha ek ladies bethi thi usne washroom k 5 rupees charge liye he or mene kaha yaha likha he urin free me he or latrin k 1 rupees he to bol rahi he aapko kya pata paisa dena padenga or maghkut mat karo etc or ek dam misbehaviur kiya he so plz ese staff ko vaha mat bithao....

Palitana thi deesa rout ni gadi no 0136 k je avarnavar break down thay che Jena lide musafaro varegadiye paresan tay che gadi ni condition Jota tevu lage che k tena kilomitar pan pura thai gaya hase to aap sir ne vinanti k aa rout ni gadi nu tatkal nirakaran lavva vinnanti che.aa gadi rojinda musafaro na daily up down vala and civil hospital Java vala temaj direct na passenger Java vala vadu che to vadu Dyan dorso tevi apne vinnanti che

I respected sir, i am a student of education and updown by bus modasa to godhra i complain against but solve but some times later problem be repeated.

I must be not comfortable with against schedule of kind of driver conductor, my problem is so modasa _ godhra bus (Modasa depo) in morning 6:15am starting go to godhra at 09:05 on schedule time. Some conductor like jaiswal and with driver drive the bus is very slow and halt many no. Of station like malpur, sajjan pur and no of halt station please. Change the conductor for today schedule and saturday schedule. Or any other conductor recruit for this trip. Best regards
...

Driver No. 42974, Ahmedabad- Vijapur, Vijapur Depot bus. BUS NO. 8043 . Bus was at Geetamandir (Ahmedabad Depot) at 19-20 Station, I just entered the depot and saw it standing so I walked faster and easily reached till Bus gate . But when i just tried to open the door, the driver reversed the bus and took a sharp and quick turn forward which pushed hard from side of the bus and he went on.

This was very disgraceful behaviour from Driver . He might had saw me from side mirror trying to enter the bus still he did not stopped the bus and harshly continued it, at last pushing and Hurting me.Also one girl tried to catch the bus, was just behind me.

I REQUEST YOU TO TAKE VERY STRICT ACTION AGAINST THIS DRIVER FOR
- Not stopping the bus while a passenger trying to enter.
-Harsh driving inside the depot Hurting the passenger.


If this type of things continue to happen people will loose their hope from system. I once again request you to take some action on this driver.
THANK YOU.

Respected sir,
I have booked a ticket from khambha to gandhinagar on 10th april 2017.
An amount is deducted from my bank, but i did not recieved a mail or message regarding pnr/ticket.
My mail id is [protected]@gmail.com
Mob no: [protected]
Gsrtc ref no : gs3603918, gs3603936
Thanks,
Dirghayu nimbark

Hu ane Mari family DT 08/04/2017 Na roj Unjha thi Vadodara vali gurjarnagri Bus ma betho. Conductor ne main Barodahighway Ctm Sudhi ni Ticket mangi. Conductor ae direct Baroda ni ticket fadi ne api didhi. Jayre aene main ticket cancel kari ne biji apvani kidhi to dadagiri karva lagyo ke aema kashu na thay. Main anu naam puchuyu to jem tem bolva lagyo.

Respected sir hu gsrtc volvo ma aaje aetle ke date 7-4-2017 ae noon 2:30 vagye betho bus na driver ae 5 minite no pan kyay stop lidhelo nathi to pls action leva vinti and driving is very fast gam karta ticket vadhu and facility is verry poor and bad 5 hours ma aek pan stop nay to tya shudhi shu karva nu sir bathroom javu hoy to vicharjo ne thodu saheb.

I booked two tickets (1) Surat to Navapur for 12/4/17 and (2) Navapur to Surat for 17/4/17 with a transaction ID of GS3592624. On the booking website of GSRTC, I made a payment of Rs. 203/- trough BoI Credit card (at 1635 on 7/4/2017. However, immediately after the payment, the website stopped processing further and I got a message conveying that the tickets were not booked. Please refund my money immediately and inform by mail ([protected]@hotmail.com) or by phone [protected].

Rajesh Bhat (a GSRTC service user).

Let me first thank you GSRTC for providing commendable service across state in public road transport. Even i also appreciate the initiave taken by GSRTS to start online current booking ticketing system especially for Volvos. But i have to complain with very heavy heart that the drivers of Volvo are not well aware of digital mode ticketing system. I am travelling on dt 4 Apr, 2017 by Volvo from surat. My patriculara are as under:

** GSRTC m-Ticket ** SURAT CENTRAL BUS STAND to AHMEDABAD CENTRAL BUSSTAND PsngrName Dipalkumar shah TripCode 1430SRTNHRNRV46 PNRno : G15011269 JnyDate : 04/04/2017 DepTime : 14:30Hrs SeatNo(s) : 13 Class : VOLVO BoardingPt : SURAT Pltform : 1 Txn Password : dVe9uwxC Please carry your photo ID during journey. T&C app

I have recieved this m-Ticket as SMS on my mobile. But while getting onboard of my bus driver denied that my name was in his chart list. I insist him that this is m-Ticket and you have to make confirm that your chart must be updated. But he refused and dragged me to office to print new list. After going there he got new print out chart and it clearely showed my name was there in list. It means it was not my mistake or duty to check all such things or to go through such unprofessional act done by ticket checker of that bus.

The height in this cas was intially when unreserved passenger was asking to ticket checker about my reserved seat number whether is empty or not. Then he didnt even said them that right now do not seat there.

After confirming all from my side finally got to onboard my bus. But i see another passenger was seating on my seat. I politely asked him to take another seat but he refused and then said i(me)dont have reserved seat. How can he say that to me. But during whole issue neither conductor nor driver intervene to make me conforable to get my booked seat. I had to argue so much to get my seat. The passenger vacate my seat but then he took my next seat to show that he will not let me be comfortable throughout mu journey.

This matter seems generic in nature for you but i hope you will derstand that after paying 514 Rs. And booked your ticket accordance with all rules & norms. You have to face such pathetic things. And instead unreserved passengers enjoyed mpre comform than reserved. So whats the case to reserve tickets for Volvo priorly.

I hope you will initiate enquiry and will take appropriate action. I also expect that further GSRTC will educate their driver about new digital ticket modes. And instruct them to cooperate with reserved ticket customer on priority basis. My PNR no: is mentioned above to find that in which bus i was travelling.

Thank You.

* gsrtc m-ticket * baroda central bus station to rajkot central bus stand psngrname lumbhani kaushik h tripcode 1529shrdjmngj47 pnrno : g14988695 jnydate : 02/04/2017 deptime : 02:15hrs seatno (S) : 16 class : gurjarnagri boardingpt : baroda central bus station pltform : txn password : ehjfzfvt please carry your ph

Also saide some wrong words [protected]

I have booked tickets from the GSRTC website but ticket is not booked due to some network issues nd every time transaction is failed it happens two times And the amount is deducted from my account which is not refunded till now.
The details of my tickets is given below

OB NO- GS3511060
Journey Date- 13/03/2017
Origin - Vadodara central bus station
Destination - GNFC bus stand Bharuch
Booked On - 12/03/2017
Fare - 298

And the details of second ticket is -

OB NO- GS3511163
Journey Date- 13/03/2017
Origin - Vadodara central bus station
Destination - GNFC bus stand Bharuch
Booked On - 12/03/2017
Fare - 298

Please refund my both tickets money as soon as possible...