Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

Dear Sir,

I have been travelling Ahmedabad to Baroda via volvo frequently from Nehru Nagar.

I have observed that guy who is booking tickets is not at all customer friendly.

Instead having machine to accept debit card and credit card, he is not accepting card payment for current booking. Government has already instructed to accept card payment if one has facility to accept.

Baroda station already accepting card payment. I appreciate baroda division for the same.

I am requesting you to take this up and educate booking person / division head to cooperate with people of India.

If this is not resolve, i will take this up with proper channel to expose the working practices of Nehrunagar bus stop (Ahmedabad division)

Looking forward to resolution.

Regards
Gaurav Tank
Gaurav.[protected]@gmail.com
[protected]

I had booked 2 e tickets on 09.12.2016 from Ahmedabad Nehrunagar to Baroda Central Bus Stop journey date being 11.12.2016 but the tickets were not booked and amount was deducted from my HDFC bank account. The ticket was booked from following registered user id :-
ankitjuhi7
Transaction id ref no:[protected]
Amount:- Rs. 447
Till date the amount is not refunded in my account. Plz refund the amount

I have complaint about my Ticket which was not booked but Amount deducted.
So I want Refund .
Amount is Rs.1171/-
So Many complaints but only 1% satisfaction.
What is this?
This ain't right.
We want full support from GSRTC
At one side PM Modi is saying Cashless if Government is like this then people will hate Modi bcz of this.

Guys if you will support I'll start petition on Change.org

I'll update you as I start petition.

Thank you.
🙂🙂🙂🙂

I have booked online ticket for 2 time in GSRTC.in from SURAT TO AHMEDABAD ON 9TH FEB., 2016, my money was debited for 2 times but i didnt got reservation mail or message and also didnt showed on ticket window that i have booked this ticket, my one of the reference number was HSBI[protected]IGAAKGRBC8 .

Please Do required action against it and refund my money

I am working employee in reserve bank of india ahmedabad. My quarter is oppsoite collector kacheri subhash bridhge. My hometown is vasda. I travel in bus gandhinagar-ahwa 3 to 4 times in month.. I have to know the route of the bus from ahmedabad central depo to ranip depo. Because every time bus changes its route. Sometimes bus goes vadaj to direct ranip depo & some times bus goes from vadaj tp gandhi ashram to subhash bridge. Bus goes as per conductor & driver not specific route they choose.. So please solve my complain as soon as possible.

Dear sir

I was booking eticket from my gstrc login. 2 times payment deducted but ticket not received. Please do needful for refund. Details as under.

Login id - virenjmehta1979
Origin location - palitana taleti (Time 2.30 pm)
Destination - ahmedabad central bus stand
Trip code - plttksngj47
Journey date - 22.01.2016 (Time 2.30 pm from palitana)
Nos of passengers — 6 nos.
Payment deducted — rs.848/- & rs.848/- (From hdfc credit master credit card)
Payment deducted twice at gsrtc23988 — time 11:50:23 am (Dt.12.12.2016) & time 14:27:38 (Dt.12.12.2016)

Please do needful on priority for ticket or refund.

Note: no one is picking up toll free no of customer complain / not getting complain number on mail.. Where to contact???

Regards
Viren mehta
[protected]

I had booked 1 ticket from Rajkot to baroda gurjarnagri 17.50 date 11/12/2016.i had paid through Hdfc net banking within 15 minutes.money deducted but ticket not booked and its showing session time out.sms or email I haven't received.my ob preference is GS3195468. How and when will I get refund of my money.gsrtc complaint number is not working.worst services.

It's now daily problem of most of customer, But Most of feels Shy to ask For their Rs.1 or 2 or 3 rupees, But I have complaining that, When I buy ticket of Rs. 39, (Rajkot-Morbi/Morbi-Rajkot) then Conductor takes Rs.40 instead Rs. 39 & then not gives other Rs. 1 & When I ask for rs. 1 so they gives Bad Reply &Behaves like a Boss, So Plz take some necessary action against this Type of Corrupt Conductor, who collect the Passenger money & Enjoy On Public Money...This leads Corruption ...& You have to Stop This.
Conductor of Bus no.:
GJ18Y7086(Raj-Morbi-Raj Intercity)

I have booked ticket vadodara to dwarka. money deduct from my bank account and last website shows session timeout . so money debited but ticket was not booked. rs 276 was debited.i dont have conformation number of this transition.
please do needful for the same.
please refund my money.
incident date[protected]
ticket booked for the date[protected]

I booked 02 tickets according to below details :
User ID : PRAVASI MITRA

Journey : SATANA to AHMEDABAD CBS
Date : 11/12/2016
Time of Booking : 01:46pm

Origin Place:
SATANA
Destination Place:
AHMEDABAD CENTRAL BUSSTAND
Date of Journey:
11/12/2016

Trip Code : 1900SHRDABDEX51
Dept. Time : 22:15

From : SATANA
Destination : AHMEDABAD CENTRAL BUSSTAND

The payment was processed through successfully..
The Ticket was not received..
But, the amount of INR 549/- was deducted from my HDFC bank account
I had booked seat no. 13 & 14 in the names of DEVRAM & GOKUL which were finally not booked & seen available though this amount being deducted from my account.

So, we request you to kindly REFUND THE ENTIRE AMOUNT IN OUR ACCOUNT AS SOON AS POSSIBLE..!!
Thanks & Regards

- i have booked one ticket for ahmedabad to rajkot on 6th of dec at around 20:00 hrs for the bus scheduled at 00:30 hrs from ahmedabad.
- on the 1st attempt ticket was not booked but ticket amount deducted from my bank account.
- on the 2nd attempt ticket was booked successfully 4 hours prior to the journey even though bus conductor has denied the passenger to board on the bus.
- misbehaviour with government officers without any reason will not be tolerated again.
- i want my money refund in my account as early as possible of both the tickets and want assurity that this type of misbehaviour will not be there.
- my ticket details is as mentioned below

-ticket details which was booked successfully but they did not allowed to board

pnr no: g13964806
trip code: 2030amjdwkslp30
date of journey: 07/12/2016
gsrtc booking reference no : gse3175550

-ticket details which was not booked but amount was deducted

gsrtc booking reference number: gse3175531

I try to book online ticket of Gujarat State road and transport from Gandhidham to rajkot (Trip Code- 2030BHJSMNTEX51) on 10/12/2016 but every time after deducting my account ticket not confirmed.

I am try to complaint on GSRTC help line number but not pickup.

and mail on mail id but no reply.

i try 3 time as trnsicyion referance no as per bellow

1. SBI net banking[protected]IGAAKFZPN3
2. SBI Debit card - POS[protected]
3. HDFC net banking - [protected]

I want my refund back My amount 438/-

Hi,
I just try to book my ticket from mahuva to Ahmedabad from gsrtc official website. I book my ticket for 11-dec-2016 (16:30) gurjar nagari with seat number 18. When I make payment my amount of 175 is debited but I have not received any sms or email for ticket confirmation and there is some error show me on gsrtc webpage. please help me in this matter as soon as possible.

Respected Sir,
I had booked a ticket from surat to ahmedabad two times and both time I got the message of transaction fail. But there will be a deduction of amount of 708 rupee from my account.And still I dont have any information about my money. Please take the some action so that I got my refund very soon .The detail of transaction is as follows:
1) For 1st ticket the OB number -GSE3188775
2) For 2nd ticket the OB number-GSE3188984

I have tried to book ticket online in gsrtc for date 09.12.2016 yesterday time 9.15 Bus route Jamnagar Mahila and I want to go at Amreli for 3 persons the payment of rs.297 from Rajkot to Amreli is deducted from my card but ticket confirmation is not given to me by SMS or mail. When I tried customer care for the issue they told that don't book online due to server updation your transaction will not success. Please do needful.

Date: 09-Dec-2016

POS PRCH : POS[protected]
GUJARAT STATE ROAD TRA AHMEDABA
Amount: 104.00

I am trying to do Booking for Rajkot - Jafrabad bus for date[protected], 6:45am and the process goes smooth till payment and than I got one error with message that your season has been timed out and got message in my mobile that amount deducted from your bank account.

Please check and do needful, Thank you in Anticipation

I have booked e-ticket online at gsrtc on 09 Dec 2016. From Upleta To Baroda sleeper class with Below Detail
Name : Nilesh Varu
Seat No : 12
Trip Code : 2031JJPBRDSL15
Journey Date : 11/12/2016

After payment completed I don't get confirm Email or Message for Ticket detail but Payment of Rs 324/- deducted from my credit card.

I have reference number for this transaction "This OB Reference Number: GSE3186566"

I have checked booking history in my account and also Ticket detail for this trip not found.
When I again try to book ticket it show me that Seat No 12 already booked. I have tried booking again after 30 mins.

Please help on it.

Thank You

I have booked 1 e-ticket online at gsrtc on 08 Dec 2016 round trip 10/12/2016 from adipur to limbdi. & Return on 15/12/2016 from limbdi to adiipur payment of Rs398/- deducted from HDFC credit card but I did not get confirmation massage and mail on registered ID even in reservation chart also not showing my booking details against booking details.

GSRTC239988

I need full refund of my deducted Rs.398/-

I booked one ticket from Valsad to Vadodara Central & 2 Ticket from Navsari to Vadodara Central Bus Depot from GSRTC booking website.I completed Transaction but didn't got message of pnr No. So I checked my history of booking but there was not showing details so I checked bank balance statement and found money is deducted.I later checked which seat I booked but it shows open to book so I'm confused.
It's Volvo bus.

Trip Code-0631VPISBGVLV46
Date of Travel-9/12/16
Booking Date-8/12/16

Help me.

Pls give me reason of why stop the services rajkot to surendranagar @19:50 (surendranagar depo-surendranagar to chota udepur via rajkot) (rajkot to surendranagar & surendraagar to rajkot) because this bus getting the good trafic & income for gsrtc than why stop the bus????? You will promote the private travel operators. & why stop the route because this route giving good trafic and income., only last bus @ 7:30 pm to surendranagar as of now so arrarajkot nge new bus start between 8:00 pm to 8:30 pm. It is passanger requirements.