Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

Hello sir,

i sujan shah want to complain for the parking charges charge by luv agencies on gsrtc geeta mandir bus-stop. i had parked my car and they ask me for how much time will you take and as i said only for 10 mins they charged for Rs 10 and on the slip its clearly mention 0-4 hours for Rs 5 and 4-8 hours its Rs 10 and as i asked for about charges the guard has said its minimum charges. i said him to take Rs5 but he denied...

Hi,

I was travelling from chennai to baroda. Chose flight from chennai to ahmedabad and took a bus from ahmedabad to baroda with lots of luggage on April 3rd and when I reached baroda bus depot at 11.40 pm i was helpless with my husband and my 10 months old baby. We had around 7 to 8 baggage and so requested for trolley to the security. The security was reluctant and hence i decided to meet the Depo manager. And that fellow, the manager was so rude and arrogant and shouted like hell saying we r responsible for our own luggage. He shouted on top of his voice like a mad person which made me and my baby so shocked.

This is the status of a depot manager late night to a lady with a 10 month old baby. Kindly requesting you to take appropriate action and also please appoint someone who knows English. People from various states come and this person sits and talks in gujarati.

Very rude and illiterate way of behaving to women. Please find out the manager who worked on April 3rd 2016 night shift baroda new bus depot and take appropriate action. He's not worthy to be a manager.

Thanks
Florence

Hello Sir,

my name is Hardik Gundigara & i am daily updown from rajkot to morbi since last 2 years i catch bus for Morbi regularly from Hospital chock Rajkot Pick up point daily at around 8 P.M. evening,
one bus going rajkot to dhangdhra via Morbi (Local) Daily at around P.M. but BUS Driver & Conducter not stop bus at that pick up point when all remaining GSRTC Bus Stop for pick up for passenger & behaving rude & nonsense behavior with Passenger & they behave like they have Own bus & they are owner of such a bus


it is not my personal complain for that Bus Driver & Conductor

please do need fully

Gsrtc bus no gj 18 - 0457, siddhpur depo,
I boarded the bus from mehsana depo, on 4 april 2016 @ 6:30 am . Bus started from siddhpur and final destination was baroda . I wanted to go till ahmedabad -paldi stop. The conductor said he bus will not go via paldi bus stop and in same way he misguided all the other passengers on the bus.

And the behaviour of the conductor was very cheap and pathetic. My fare was₹ 82/- rs, i provided him the change of ₹2/- . And he said he didn't have the ₹ 20 /- change. The same reply was given by him to almost all the passengers... He was collecting the money from passengers and said he did not have change. Though he was having the change with him. And passengers themselves somehow managed to find the change by themselves . When i asked for my ₹ 20 change he handed over spoiled note to me for which i denied. He started shouting on me and started abusing me . This was the height . Being a passenger where i am paying the amount then also the conductor is misbehaving with a female . This is what we expect from public transport .
I request you to take this complaint seriously . What kind of safety do we expect for females ???? And how will i come to know that my problem is resolved or not ???

Dear sir,

I would like to inform you that your padara depo and bardoli depo bus has wrongly collect toll tax form ambikanagar (Kalol) to income tax (Ahmedabad).

In this regards also inform to both of depo manager by phone.

I am also sending the evidence about wrongly collect toll tax.

I request to you take necessary action and give the refund wrongly collected toll tax of rs.6.00 + 6.00 =rs.12.00

Regards,

Manish oza
C/7, jivan prakash soc.
Kalyanpura,
Kalol - 382721
Dist. Gandhinagar

Dear Sir,

I am regular commuter from Jambusar to Kirti Stambh. I want to get information regarding pass. Is there any clause like in extra buses student pass holders and service pass holders are not eligible to travel. Because Padra depot's bus driver and conductor are not allowing us to travell and when we asked them they told us that they are not allowing because it is an order from depo manager.
Thank you

DEar Sir,

My name is neha padaliya and I booked online ticket from diu to rajkot on dated 24/3/2016, But any reason bus not came at station. I want to refund in my account. there are no option of cancellation of ticket.

please refund as soon as possible
details:
PNR Number: G11908282
Date of Journey: 24/3/2016
Journey from: Diu
Journey To: Rajkot
Time of Departure: 14.15
Class of Service: Express
Trip Code : 1415DIURJTGR47
No. Of Seats - 6, 7, 8

Dear sir,
Good afternoon, I have informing to bus changing time for patan To Ahemdabad Bus no. - GJ-18-Y9368
last 10 YEAR's Bus time is 5.30 AM And last 25 day's bus time is 5.45 AM. but, Student, Employer And Many People are Problem For this timeing please I request you for the change bus time is 5.30 AM

I am waiting your response.


Your faithfully

Ashok V. Patel

Mo. No.- [protected]

Dear sir,

Am travelling from Bhavnagar to ahmedabad via Bus number GJ18Y9776 (Tharad dapo)...
My booking pnr no. Is G11797658...
Bus driver is driving bus in danger, and taking too much sharp turn without taking care of all passengers...
Even in bus we are in need of seat belt...

Kindly take prompt actin regarding my complain and dismiss this kind of driver...


KALPESH BARAIYA
[protected]

Thank you...

સાહેબ શ્રી
હું નિયમિત એસ ટી બસ માં મુસાફરી કરું છું . અને વારંવાર કંડકટર તરફ થી છુટા પૈસા પાછા ના આપવા ની ખોટી આદત થી પરેશાન થઇ ગયો છું .
હવે તો આ ખોટી પ્રથા બંધ થવી જ જોઈએ.
આજે પણ હું મોરબી થી રાજકોટ જાવા માટે વાંકાનેર ડેપો ની બસ નં gj 18 y 6408
માં બેઠો હતો મારી ટિકિટ નં 059410 નું ભાડું 39રૂ થતું હોવા છતાં 1 રૂપિયો તે પાછો આપતા નથી એના કરતા 40 પુરા ની ટિકિટ હોય તો 1 રૂપિયો સરકાર ને મળે. આ ભ્રષ્ટાચાર બંદ કરાવવા વિનંતી.
જય હિન્દ.

I am traveling from past 2 years in the same bus...at around 6:00 in the morning in bus number GJ.18.Y 7937
Today that is on[protected] the driver and conductor changed and even after raising hand they did not stop at the stop... We have too shout and have too run around 200 meters after that only the bus stopped and even after that the conductor and driver showed as attitude as if we were traveling free and when we said the stop's name is there in their machine they should its upto us whether to take you people from that or not! And told us we are right and if you want to complain you can... Do whatever you want we don't care and lay down from the bus...it was a humiliation i had too travel because i had too do some work...
1) the bus arrived 30 minutes late
2) he gave me the tickets from that stop only. That means the bus should have stopped...
3) instead of accepting the mistake he only told me do whatever you can...
Either you people take action or i have to go in consumer court now...
Bus: kalol - Dhanpur
Date:[protected]
Bus number: GJ18Y. 7937

Dear Sir,

We have booked ticket from gsrtc on date 27/02/2016 for selvas to savarkundla.

Trip code is-1600SLVSSKDSL15.

BUS NUMBER-GJ18Y6390.

Trip arriving time was - 28/02/2016 8:30 AM(as per booking) and driver was arriving to us at 1:30 PM. Because of they stop bus at every station and take passenger with 1.5% more than ticket cost.

And also rudely behave with us...

Respected sir,
Nandniketan Township (Essar oil Township) located between Sapar Patiya and Bed village this is officially bus stop but since long time even we sign to stop bus especially Bus No. GJ18-Y-7685 Jamnagar - Okha Morning 7:00AM.
Request you to please do need full.
Regards
Manoj Makadia

I am standing at bajipura(tapi) bus stand from 3:15 am morning to 4:33 am on 29/02/2016 in this period of time there are 3 buses but none of them arrived on that period of time kindly take strict action

Dear sir
I am travelling at this time gujrat roadways bus indore to javua . Ticket print fare is 143/-
But your conductor collect this ticket charge 150/_
He said booking charge extra.
So plz. Confurm .each pessanger booking charge 5 rs. And this bus travellre about 20.
Means 100/__ rs extra income booking charge.
What this is right.
Plz. Urgent action for this complent.
My mobile no. [protected]
Ghanshyam

I booked bus for una to veraval on 22/02/2016 online .bus time showing 19:00 on gsrtc.in. (image attached ) bus name is bhavnagar to veraval and trip code is 1500BVNVRLEXP51. But there is no such bus exists for una to veraval for 19:00 o'clock. Actually it exists for 20:15 o'clock according to gsrtc staff at una.
I also got confirmation message about booking from gsrtc.(image attached)
My PNR no. Is G11691321.
Depot manager not available at depot for complaining.i got totally negative response from staff except one guy who seats on reservation counter.
My wife is pregnant and we have to wait for 1hour and 30 min on depot.
Also we can't reach at veraval on time. So I missed my train (pnr no. [protected]) for veraval to jamnagar . also i have loss of 1200 rs.( train ticket + bus ticket )
Also i can't join my duty for next day at reliance, jamnagar.
So i have additional loss of 1500 rs.
+ reputation loss at company.

Regards,
Hiren Dudhat

Respected Sir,
I m an engineering student of Gov't. Engg. College, Gandhinagar. We students are waiting for bus at GEB daily 4 to 5.30 pm.. But the bus of Bapunagar is never stop at that stand. So we have to go always pathika for bus of bapunagar.. And this is not fair.. We havebus pass yet we have to pay in rikshaw for pathika..
Please consider my application and take action as soon as possible
Thank u
-yours sincerely
CHiRAG VAGHELA

Amount debited but ticket is not confirmed (failed transaction),
how can i back get the refund
what are the process for this
GSRTC ID [protected]@gmail.com
OB reference number GS2461472

Dear Sir/Madam,

Please go through attached screen shot and ticket of the journey between GNFC Depot to Kalol in which the conductor has charge as adult cost Rs. 109 & Child cost Rs. 60 simillarly in same bus trip i have checked on that day in reservation online site the chsrge for the similar journey is for Adult Rs. 99 & Child cost Rs. 50 with reservation charge.

How is it, possible? Please explain asap...

Regards,

Rajiv Doshi.

I am prakash prajapati. we face trouble by road between Oda to Pansar. It is in worth condition so long time due to that in night accident may be occurred. we face back pain due to this broken road condition. please do needful. Check why it is not repaired.
Location of rod...
Village- Isannd, pansar, oda,
taluko- KALOL
Di- Gandhinagar