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Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

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Updated: Oct 20, 2025
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Gujarat State Road Transport Corporation [GSRTC] reviews & complaints page 203

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A
Ashish Kotak
from Delhi, Delhi
Feb 17, 2016
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Address: Sabarkantha, Gujarat, 383001
Website: Www.consumercomplaints.in

As per above sub. Kanoda to Himatnagar bus late takeoff from mehsana busstand at 7.20 actually time is takeoff 6.30 but intensely do by that bus driver & conductor for less Passangers get by them because all passengers goes in mehsana to himatnagar intercity so some himatnagar direct Passangers missing to that bus so kindly request to do that kanoda to Himatnagar bus takeoff on time from mehsana busstand
Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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    M
    Manubhai V.Prajapati
    from Mumbai, Maharashtra
    Feb 15, 2016
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    Address: 382481

    I travelled from Nadiad to Vadodara by Intercity Bus from Nafiad to Vadodara & I was dorced with insulting in loud voice & I paid Rs. sixty six 66=00 on 11th Feb. 2016
    Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
    My pass number [protected] is not allowed in some buses they say it's fake pass so how to say it's not fake pass say me
    Rinkesh Shira's reply, Aug 11, 2017
    Sorry 90000118096
    How to book seat for handicape person by using free pass???
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      B
      Balwangarsa
      Feb 6, 2016
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      Address: 363035

      Dear sir,
      As per above sub, the bus hold at himmatnagar depo from 10:30 am more than 1hr and as per driver it will take next 1 or two hrs.
      I am traveling in this bus with my family from Surendranagar to udaipur but unfortunately we are suffering here due to mis management of depo person or gsrtc.
      Regards balwan
      Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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        D
        Dharmesh Shah Rajanikant Shah
        from Surat, Gujarat
        Jan 29, 2016
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        Address: 394107
        Website: gsrtc.co.in.

        Gsrtc online refund levababat
        Dharmesh Shah

        Jan 27 (2 days ago)

        to feedback
        Ticket #861685
        Ticket Status: open
        Department: E-Ticketing Complaint
        Create Date: 19/01/2016 11:11 am
        Name: DHARMESH SHAH RAJNIKANT SHAH
        Email: [protected]@gmail.com
        Mobile : [protected]
        Subject: GSRTC TICKET REFUND LEVA BABAT

        Ticket Thread Tue, Jan 19 2016 11:11am SIR

        My self DHARMESH R SHAH. i have booked a trip from SANKESWAR to OLPAD on 15/01/16 but due to bus strike on 15/01/16 its not SANKESVAR TO SURAT travel. hence i request you to refund my money.
        Details regarding booking is given below.
        Bank Txn. No. :[protected]
        PNR Number: G11391050 Journey Date: 15/01/16
        Journey From: SANKESWAR Journey To: SURAT
        No. of Seats: 1 (Adults=4 ; Children=2 )
        Bank Txn. No. :[protected] OB Reference No. : GS2367105

        DOCUMENT
        1.APPLICATION FOR REFUND LETTER
        2GSRTC ONLINE BOOKING TICKET

        Click here to Reply or Forward
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        Last account activity: 13 hours ago
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        +2 photos

        GSRTC — refund of ticket

        I hv booked ticket in nizrar to Ahmedabad for Surat to Ahmedabad ..they put some ordinary bus n don't inform about it I lost it so I want my refund n I really in difficult situation in station

        Gsrtc ticket refund leva babat Secaond Time Application - Comment #2411258 - Image #0
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          S
          shiv_ma7
          from Delhi, Delhi
          Jan 26, 2016
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          Address: 364006

          I have tried to book ticket on[protected]. Ticket is not booked and Rs. 768 is deducted from my bank account.

          userid registered with gsrtc: dharam9981

          date of transaction:[protected]

          I have sent mail regarding the same to gsrtc on mailid [protected]@mail1.gsrtc.in.

          But, there is no refund. Please refund amount...
          +1 photos
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            N
            nvaddoriya
            from Mumbai, Maharashtra
            Jan 23, 2016
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            Resolved

            Website: www.gsrtc.in

            I have tried to book ticket on[protected]. Ticket is not booked and Rs. 494 is deducted from my bank account.

            userid registered with gsrtc: nvaddoriya

            date of transaction:[protected]

            I have sent mail regarding the same to gsrtc on mailid [protected]@mail1.gsrtc.in.

            But, there is no refund. Please refund amount.
            +1 photos
            Feb 6, 2016
            Complaint marked as Resolved 
            I have mailed my complaint to [email protected]. I got reply that generally amount of failed transaction is refunded to your bank within 21 days from transaction. I got amount back on 19th day.
            Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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              D
              dr_shah123
              from Ahmedabad, Gujarat
              Jan 20, 2016
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              Address: Surat, Gujarat, 394107
              Website: GSRTC

              SIR

              My self DHARMESH R SHAH. i have booked a trip from SANKESWAR to OLPAD on 15/01/16 but due to bus strike on 15/01/16 its not SANKESVAR TO SURAT travel. hence i request you to refund my money.
              Details regarding booking is given below.
              Bank Txn. No. :[protected]
              PNR Number: G11391050 Journey Date: 15/01/16
              Journey From: SANKESWAR Journey To: SURAT
              No. of Seats: 1 (Adults=4 ; Children=2 )
              Bank Txn. No. :[protected] OB Reference No. : GS2367105

              DOCUMENT
              1.APPLICATION FOR REFUND LETTER
              2GSRTC ONLINE BOOKING TICKET
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                D
                dr_shah123
                from Ahmedabad, Gujarat
                Jan 19, 2016
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                Address: 394107
                Website: gsrtc co.in

                My self DHARMESH R SHAH. i have booked a trip from SANKESWAR to OLPAD on 15/01/16 but due to bus strike on 15/01/16 its not SANKESVAR TO SURAT travel. hence i request you to refund my money. Details regarding booking is given below. Bank Txn. No. :[protected] PNR Number: G11391050 Journey Date: 15/01/16 Journey From: SANKESWAR Journey To: SURAT No. of Seats: 1 (Adults=4 ; Children=2 ) Bank Txn. No. :[protected] OB Reference No. : GS2367105 DOCUMENT 1.APPLICATION FOR REFUND LETTER 2GSRTC ONLINE BOOKING TICKET
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                  P
                  prajapati prakash ramanlal
                  from Mumbai, Maharashtra
                  Jan 16, 2016
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                  Address: Mehsana, Gujarat

                  Dear sir, I am prakash prajapati. @ 16 junary I lot of try to call mahesana bus station on inquiry no. 251151. I had emerganacy to know about Mahesana- KALOL bus is available or not. I call at least 15 times but no single ryply. Gujarat ST service is so lower class. And goverment servant so lassy which paid high salary. I request to know officer at that time and get panished On ligal way.
                  Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                    D
                    dodiavijay1313
                    from Gurgaon, Haryana
                    Jan 16, 2016
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                    Address: 364710
                    Website: www.gsrtc.com

                    I have complaint and bad experience of botad inquiry counter once i have inquiry of buses running from botad to lathi but person on inquiry counter is not giving proper answer and tell me bad words once person came out from inquiry counter and ready to fight with me . you can check cctv camera of date 13/01/2016 at 1 pm to 2.30 pm
                    Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                      L
                      Lalji Sorathiya
                      from Anand, Gujarat
                      Jan 12, 2016
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                      Address: Surat, Gujarat, 12321545
                      Website: www.GSRTC.in

                      Savannah Seth Geneva Van eke GSRTC E-Booking Help line number[protected] ma call kyarey Receive thayo Nathi, Jo Call Receive Nap Karvo Hoy To Halp line Sa Mate Banavi???
                      Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                        P
                        PK Taylor
                        Jan 7, 2016
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                        Address: Ahmedabad, Gujarat, 383205

                        I have a pass for Gurjarnagari bud from Ahmedabad to Tajpur Kui, yet both the driver and conductor didnt. Allow me for the travel. I AM GOING TO CRASH YOUR MONOPOLY now it's too much ****ing system.
                        Please give me my money back.
                        Bus: Padara To Ambaji
                        NUMBER: GJ 18 Z0128
                        Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
                        [protected]
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                          R
                          Ronzzyy Dayatar
                          from Mumbai, Maharashtra
                          Jan 7, 2016
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                          Address: Panchmahal, Gujarat, 389330
                          Website: GSRTC

                          Hello sir...I am working in Indian air force, I was travelling from vadodara to kalol(pms) around 0130 in early morning.there is no conductor in that bus.when I asked for ticket he told me to give amount what is in ticket, I don't have 1 rupee change, so he refused me to give a ticket and told that go and take change from near by shops in very rough language, his behaviour was not good to me and other passengers also.and he was driving very roughly at night. That bus was from santrampur depot and bus no was 9670 and date is 07 Jan 2016 in 1236 in morning. Being a defence personal it's my responsibility to inform you to take necessary action against that driver, and please inform what action you have taken, and necessary will not done by your side, I will go to higher authority.
                          Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                            R
                            ranjan kumar sin
                            from Dhamtari, Chhattisgarh
                            Jan 5, 2016
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                            Address: 390020

                            We booked a ticket online from baroda to ahmedabad which was scheduled at 8.30 am on 15.12.2015. As the bus did not come till 9.20 and we had a urgent meeting at Ahmedabad, , we went counter but they inform us that it can be cancelled by sending mail to above E- Mail ID. We immediately informed to gsrtc via mail ID.[protected]@gsrtc to refund the fare mentioning PNR no. and went Ahmedabad by local bus. I have not received the fare in my account tll date.We again sent e-mail again two times. My details of the journey is given below which has already sent to GSR -PNR NO.-G11193574 Trip CODE- 0830BRDNHRNRV46 Name- Ranjan Kumar Sinha amount debited by- [protected] - UCO BANK
                            Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                              ppriy61
                              from Ahmedabad, Gujarat
                              Jan 4, 2016
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                              Address: Gandhinagar, Gujarat, 382845
                              Website: www.gujaratsrtc.com

                              गोजरिया थी गान्धीनगर इंदिराब्रिज तरफ जती बस उमरी - अमराई वाडी सवारे 8:30 सिद्धपुर - बापूनगर सवारे 8:45 खेरालु - विरमगाम सवारे 8:55 शोभासन - अमदावाद स्वरे 9:05 उपरोक्त पैकी एक पंन बस खाली होवा छता वगोसना स्टेड पर उभी रख्वामा आवति नथी आपश्री ने विनंती छे के आ प्रश्न ना जड्पी उकेल लाव्सो पास कढाव्यो छे नोकरी समये जवातु नथी
                              Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
                              do not hope for justice from gsrtc
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                                B
                                bimal janakbhai shah
                                from Ahmedabad, Gujarat
                                Jan 2, 2016
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                                Address: 380052
                                Website: GSRTC

                                Tv set installed in gsrtc buses between ahmedabad to gandhinagar two way trip dose not working properly. some of the tv set have a volume function problem and some of the tv set have a on screen picture display problem. i hope, if, the GSRTC paying a huge amount to SAMBHAAV MEDIA LTD for passengers entertainment according to policy, it is necessary to work this tv set regularly.i would like to request to you to sort out this problem.
                                Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                                  Shreya Agal
                                  from Mumbai, Maharashtra
                                  Jan 1, 2016
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                                  Address: Navsari, Gujarat

                                  The surrounding of bilimora GSRTC is really clean but the washrooms are in a very bad state. It was a very bad experience for us to use the washrooms
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                                    G
                                    gamit jayshree
                                    Dec 30, 2015
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                                    Respected sir We are regular passenger of surat mangrol vankal rout. We have 6 o clock bus surat netrang bus after that only one option vadi bus. Nd this bus is very irregular. Everyday bus is late. Nd driver always drinken. Yester he accidant bus. Its not one time bt many time but cant action. Give us another option to over rout after 6 clock in our rout.
                                    Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                                      Darshan R. Chaliyawala
                                      from Mumbai, Maharashtra
                                      Dec 28, 2015
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                                      Address: 395009

                                      Respected sir, I am one of essar employ and I am up down daily buses via g.s.r.t.c.All bus facility were good but problem is g.s.r.t.c bus driver not follow your bus timing. Here give u one example hazira Adajan bus departure at 7.05 in the morning at hazira but daily it departure 6.45 am 20 min early at its time. So please help sir.
                                      Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                                        Parekh Parth
                                        from Mumbai, Maharashtra
                                        Dec 18, 2015
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                                        Address: Ahmedabad, Gujarat, 380015

                                        PNR ::- G11222660 Everyday Came Late At Iscon Cross Road Online Time :: 16:20 PM Arrival Time :: 17:05 PM PLEASE UPDATE TIMEE IN ONLINE BECAUSE WHEN WE ASKING TO CONDUCTOR WHY DELAY BUS THEN BEHAVIOR IS VERY BAD.
                                        +1 photos
                                        Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
                                        Never Travel In GSRTC.

                                        Everyday delay in arrival. - Comment #2274165 - Image #0
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