Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

SIR, I HAVE 11 TEKTITE BOOKED FROM UNA TO JAKHO BUNDER DATE : 04.06.2015 AND MY PROBLEM IS BELOW I AM COMMING FROM MAHUVA TO UNA BUT MY CAR WAS ACCIDENT SO I CANT COME IN FIX TIME TO UNA . SO I WILL REQUAST BUS DEPO MANAGER OR EVERY ONE BUT ANY BUDDY NOT RESPONSE ME OR NOT SOLVE MY PROBLEM . BUT I AM SURE BUS CONDUCTOR IS CHEATING WITH ME . I WAS REQUEST YOU . BUT HE IS NOT AGREE WITH ME THEN I WILL LOSS 3600 RS ( THREE THOUSAND SIX HUNDRED ) I AM SO SMALL MAN BUT ANY ONE NO HELP ME. MODI IS GREAT FOR INDIA IS SAY EVERY ONE BUT EVERY SMALL PEOPLE HAS EVERY DAY EVERY GOVT OFFICE GOING FOR SUM REQUEST BUT EVERY OFFICER IS NO RESPONSE FOR SMALL PEOPLE. CAN'T SAFE SMALL PEOPLE IN INDIA ...SO SO SO SO BAD

We have booked 3 tickets from Godhra to Jetpur for travelling date 23/05/2015, through Dahod to Junagadh Bus, Arrival time of the bus at Godhra is 09:30 PM, and we reached on depot at 09:00 PM sharp, but we have waited upto 01:30AM Midnight for the bus, but to bus was not came at depot, even the inquiry counter person had not given proper answer about the arrival time and behave rudely with Ladies, later on we have submitted the original tickets to Mr. Nayanbhai at booking counter and communicate the entire matter to him, he had collected the tickets and assure us to process of Refund the amount, but even after 10 days we have not received any refund amount even they did not contact us for the process, inbetween we have visited 4 times at bus depot and discuss the matter to Mr. Nayanbhai again, and Mr Rajdeepbhai and Mr Gurjar who is depot head, still we have not received any communication and not even response properly, as a lady i have visited 4 times to depot and did not get any proper response.

Dear Concerns, i have booked 02 tickets from amreli to rajkot on 31/05/2015 12:04 pm, at that time ticket was booked and payment was also deducted from my acount but after 30 minuts the same ticket was unbooked autoamaticly and now i am waitiing for refund. transaction referance number is-[protected]. please kindly do the helpful vipul hadiya [protected]

DEAR SIR I HAVE TWO TICKET BOOKED FROM SURAT TO UNJHA ON DATE 01.05.2015. MY TICKET PNR NO. G9244579. TRIP CODE :2030NVSVAVSLP15. SEAT NO: 4 $ 5 . AND FARE RS:658.00 . BUT THIS BUS CANCELED DUE TO GSRTC EMPLOYES STRIKE. AND NO ANY TYPE OF INFORMATION TO ME.SO WE ARE TRAVELLING WITH NORMAL BUS. I WANT TO REFUND FOR THIS CANCELATION...

I have booked E-ticket from gsrtc site. from Rajkot to bhuj in sleeper coach. reference number - GS1862864. My problem is after payment debited from my account I had no ticket showed in screen and also not showing conformation in booking history, so I can not have any conformation about this ticket but my payment is already debited from my bank account . so do needful as early for refund my payment. Ac no: [protected] Name : Patel Chiragkumar.

Sir I already booked a ticket for Rajkot to Rajula on 31/05/2015 for bus rout no 1215MDRRJLGJR51. my first transaction was completed and amt was deducted from my sbi account by the way of net banking but a massage flashes " sorry service temporary not available please try after some time". and i have not got the ticket. Second time my transaction completed for same seat and i got ticket. now please refund my first transaction cause of i haven't got ticket. my transaction details flash in my net banking account is " 37532048IG0ACNJGP2 TRANSFER TO [protected] S B I O/A E B S TRANC", my SBI account no is [protected]. IFSC CODE IS SBIN0060035

Its a matter between bus service between gandhinagar to mehsana. As i was travelling back my home I bought ticket of mehsana of 35 rs and conducter gave me a tored currency in return and not ready to change it even he had change to give me back . Also very very uncivilized behavior of such ticket collecter is not expectable. Ticket no : 078206 Date : 29/05/15 Time : 17:39:50 Mahesana depot Bus number : GJ 18 Y 8519

Sir I already booked 2 tickets for Surat to Nasik on[protected] for bus rout 0915SRTSHRDGJ46 for[protected].online.Rs436/ dudcted from my bank a/c.Tran.ref. was GS1767850.My bank a/c is [protected] SBI.Bank ref 77198141G00XYGV12 TFR to [protected] SBI 0.But tickets are not genereted.Today is[protected] [nearabout a month] yet not recived moneybeck.Pl. kindly look in to the matter very soon. Thanks.

Respected Sir, Since from last one year the online bus booking facility for sleeper is not available, only seating facility is available from Mata Na Madh to Bhavnagar . so many time we have complained to depo manager of Bhuj as well as Bhavnagar regarding this issue but no action is taken, so many passengers are related to saurastra are facing much problem due to unavailibilty of online booking specially for sleeper seat. Sleeper seat for Mata Na Madh to Bhavnagar could not visible for online booking, but same bus is return from Bhavnagar to Mata Na Madh are showing sleeper seat for Online Booking . So you are requested to resolve this problem as early as possible . Regards, Indrajitsinh Chudasama,

Here i am talking about the Gandhinagar-Ahmedabad GSRTC Service. The Bus number is GJ18Y2153.. We have complained the Gandhinagar Depo manager Mr. Patel regarding this and this bus struck every week a day. So this has become a routine for us. request you to provide the best solution for this. Thanks, Ravi Tuvar.

for the rule of gsrtc passenger pass's charges is (1 day up&down rent * 18)=30 days you can travel in gsrtc's bus. really my charge is 64*18=1152 but they charged 1550 rupees. when i say the officer for this mistake he told me i m not responsilble for the issue you can get 400 rupees back from the ahm central office. i m waiting of your response mr. sunil kumar [protected]

Dear Sir, i booked ticket On 21/05/2015 from Vapi. But because of some reason I missed the bus. So I can't travel from the bus. So please refund the amount that i paid for the ticket. Please find here ticket details as below. PNR NoG9606161 Journey Date21/05/2015 Trip Code1900VPICHMSL30 From VAPI To MEHSANA No. of Seats1 Seat No(s)5 Passenger Information Passenger NameSeat No / Age BACHUBHAI M PANCHAL5 / 49 Basic Fare 259.00 Reservation Fee 5.00 Accident Insurance Charges 0.00 Toll Fee 32.00 Service Charge 0.00 Toll Fee Rajasthan 0.00 Other Levies 0.00 Concessions 0.00 Discounts 0.00 Total Fare ₹ 296.00 Thanking You, HARDIK PANCHAL

Their was a change in class (sleeper to Seating) .Charges of sleeper is 321 rs. and of seating is 207. Detail is as below PNR NO. :G9475535 Journy date. :10.05.2015 Journy from Surat to Mehsana BUS NAME: Parvat Patiya SRT to Siddhpur Trip Code: 2230PVTPTSDPS15 Name: Jaydeep Jayantibhai Vadi Age:21 (Male) Seat No. 3 As the date of travelling is 10.05.2015, 13 days gone but the refund (321 rs - 207 rs) is not yet given by...

I hv booked ticket from Surat to Ahmedabad ..bus name Nizar to Ahmedabad on 21/5/2015..seat no 16. Pnr no G9590655..in sleeper seat..they put some ordinary bus n don't inform about it I m in very difficult situation ...Can I get my refund ? How? I hv booked online ticket ..kindly give proper answer ...Ithank you

respected sir I filling regter to inform you that I booked tickets online on 30 April 2015 for rajkot to ahmedabad due to strike of st drivers we can not travel so as per gsrtc rules I eligible for gate back my money paid for tickets but till today I not gate refund in my bank account so do proceed fast and refund my money Tanking you

dear sir, I booked online ticket from ZADESWAR X to AMRELI in SHIRDI - AMRELI us on dated 19/05/2015.But any reason bus not came at station.All passenger are awaited and shifted to express another bus.No any prior information of cancellation.i want to cancelle and refund for the same but in my account there are no option of cancellation of ticket. please cencelled for the same and refund As soon as possible detailks: PNR Number: G9580890 G9581015 ** GSRTC m-Ticket ** ZADESHWAR X to AMRELI PsngrName : naynaben pandya TripCode : 1100SHRDAMLGJ47 PNRno : G9580890 JnyDate : 19/05/2015 DepTime : 21:30Hrs SeatNo(s) : 16, 17, 18, 23, 24, 25 Class : GURJARNAGRI BoardingPt : ZADESHWAR X Pltform : . Please carry your photo ID during journey. T&C apply. ** GSRTC m-Ticket ** ZADESHWAR X to AMRELI PsngrName : nikitaben rajyaguru TripCode : 1100SHRDAMLGJ47 PNRno : G9581015 JnyDate : 19/05/2015 DepTime : 21:30Hrs SeatNo(s) : 20 Class : GURJARNAGRI BoardingPt : ZADESHWAR X Pltform : . Please carry your photo ID during journey. T&C apply. VIPUL CHAUDHARY

I'm travel in " Junagadh - vadadra exp". my ticket amount is 171 than I give 200 rs, conductur say for 1rs but unfortunately I have not 1rs than I say I have not. than conductor give me only 20rs refund !!! my 9rs is where gone? in conductore pocket!!

dear sir, please change the time of evening bus Anand khambhat(bus is petlad depo)current time is 5.30pm new bus station Anand, I request you to please change time 5.05pm, because the virpur khambhat time is change and bus come to Anand 6pm, before virpur khambhat 4.30pm come to Anand, time change lot of problem passenger, student there for we all are request you to please change the time of Anand khambhat bus 5.05pm evening all pasanger of virpur khambhat satisfied when change this time. for your needful action please on behalf of pasanger we are submit this complain to grstc . petlad depo and khambhat depo

Dear Sir I was coming from Civil Hospital, Ahmedabad. I used to visit this hospital as (nasal and respiratory) cancer patient (with an appointment with E.N.T doctor). When I got in bus to Gandhinagar. I was given ticket of Rs 21 from CIVIL to Gandhinagar. But I asked the ticket upto CH-0. (which is Rs 20 only) Ticket no. is 167092 dated 19/05/2015 11:01:08 PM. Depot return on ticket is VIJAPUR DEPOT (ticket given is civil to gandhinagar instead of civil to ch-0 infocity) I want to look GSRTC people to look into this matter as they are not taking the proper fare even from patients that are entering into bus from CIVIL. Even before entering the bus they do not tell the fare. This Re 1 matters to a cancer patient and even poor people. Question is i have not asked for gandhinagar ticket, I asked only for CH-0 Infocity. On asking, about to change the place of destination they threaten us to drop from running bus. They do not cancel the ticket and not give new ticket. Please take action against these people who are giving wrong ticket to passengers and not upto place where the passenger need to drop.

Dear Sir, I am working in Civil Court, Gondal. At today (18 May 2015) I have waiting for Bus and " Sarangpur To Junagadh " is coming at the time of 8.15 AM. This is the only bus that is coming at gondal and also for the Jasdan as well. I have pick up the bus and when collecting by bag at the same time the driver and conductor is not stopping the bus and behave very rudely with me and said " We haven't enough time to stop. " and he moved immediately. The village Ambardi (Jam), Ta. Vinchhiya, is very disused and lonely place that any personal vehicle also not available for transportation. I have change vehicle 5 times for reaching at Gondal. And also getting late at Court. So, considering the above fact requesting to you to take necessary and strictly action against concern on urgent basis. The details of Bus, Driver and Conductor and as per given below: Bus No. 4136, Driver Batch No. 2223, Conductor Batch No. 4045. Thanking You, Hiren Makani