Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

Respected Sir/Madam I have book a ticket for ahemdabad to bhachau on date 11-Dec and time is 7:15 . Bus service point from Ahemdabad to Nakhtrana. When I reached station I get know this bus is cancel from last few days. Then how online allow me for book this bus. Due to time consuming we have book ticket online and want to reach on time at our destination place. This kind of your mistake put in trouble to passenger. Kindly request to solve this kind of issue. Thanks & Regards, Parimal Vaghasiya

I was booking the ticket from vyara to ahmedabad by gsrtc sleeper (nizer-ahmedabad).I selected Hdfc payment gateway for inernet banking on: 3rd December 2014 at 20:59 Icici bank transaction Id SB8202940 BIL/[protected]/Raj.vya.adi/31199657_GSRTCI Rs 306/- deducted and transaction hanged at hdfc payment gateway and ticket could not be booked with this transaction. please do the needful. my mobile number is [protected] gsrtc login id is rajspawar. regards, Rajesh Pawar

Dear Sir, I Have Booked a ticket from Ahmedabad to Nasik on 25/10/2014 from gsrtc, in, PNR No. G7683437 At the same day due to unavoidable reason i have cancelled it, till then i have not receinved any kind of refund and even in history of my gsrtc account, they are not showing the detailed view of cancelled ticket claiming that "Invalid PNR No." And even Customer care Executives of GSRTC are always busy... if this query would not be resolved i will definitely not book tickets from GSRTC.

Hi, Sir my user name is pathik1987 in this id i have book Ahmedabad nehrunagar to palitana Taleti 5 ticket book through GSRTC portal but it is not booked but amount deducted Rs.710. so can you please give me refund that amount as early as possible and give me confirmation mail of refund amount on my email.id. Thanks, Regards, Pathik Shah

Anent to the above subject it is to state that balasinor- vyara bus of GSRTC starts from Balasinor at 1205 hrs and has regular stop at wanakbori thermal power station after balasinor but this bus goes directly to sevaliya via thermal chokdi bypassing stop of wanakbori thermal power station, passangers waiting for this bus at power station suffers a lot due to this irregularity. On date 4/12/2014 the bus bypassed this stop and today i.e 6/12/2014 also i was waiting for this bus but it didn't come when enquired at Balasinor depot it was confirmed that bus left at right time. Please do needful into the matter and regularise the bus service at wanakbori thermal power station.

Respected Sir, As tour kind honor has started new route .Your kind honor had extended the route of Bareja to Dhegam .Bareja to Rakhial 12k.m. distance from Dahegam. So many passengers had appriaciated your decision, interest of public.Sir in this route so many peoples are travelling, Businessman, Govt, servent, Student all are enjoy this route, Sir, there is no local bus 16.15 to18.15 form Rakhial to Ahmedabad hence this is the main centre of Dahegam taluka.Modasa route buses runing but all the routes are express, Gurjarnagri etc.No local bus is available to travel poor people.They have to wait 2hrs.for local traveling.Students, Ladies primery teachers other Govt.servent are traveling localy.The potion of student is realy miserable.Their parents waiting eagrly that my child will come. in winter darkness is early, in monsoon rains.students are suffering poorly. I am sharing all this history because above cited bus is not coming daily at Rakhial timely and rugarly.It is depending upon the whim and wish of the official.two or three days in week this bus come to Rakhial.The same bus returning from Dahegam without intimation giving at depot.The inquire clerek at Dahegam depot. has not much knowledge about this mischief.Sir pl.look into this matter personally and do needful.And arrange this route Daily Rakhial to Bareja. Some people are awaiting your kind act against the misdeed of staff. and student of this route will shower the blessing for your bright future.

ભાવનગર થી મહુવા ચાલતી લોકલ બસ સવાર ના ૯.૦૦ વાગે ઉપડતી લોકલ બસ GJ 18 8249 મહુવા ડેપો ની બસ રસ્તામાં આવતા શિવનગર ના રસ્તા ઉપર ૫ પેશેન્જર હોવાસત્તા પણ બસ ઉભી રાખી ના હતી અને ત્યાં ચાલતી પ્રાઇવેટ બસો સાથે સેટિંગ હોવાથી તે gsrtc ના લોકો સર્વિસ આપ તા નથી

RESPECTED SIR A BUS GANDHINAGAR TO VIRPUR[NADIAD DEPO] IS NOT PROPER SITUATION WITH ROUT, CONDITION OF BUS AND TIMING.PROBLAM WITH THIS BUS ARE BELLOW 1. AS PER DICUSSION WITH DRIVER AND CONDUCTOR BUS TRAVELING 500 OR MORE IN SINGLE TRIP, SO IT REQUIRE DISEAL BUS . 2. IT STATS 4:00 PM AT GANDHINAGAR AND REACH KAPADVANG AT 6:00 TO 6:10 PM, SOIT TAKE 15 TO 20 MINUTES REST, WHICH IS NOT REQUAIRED, NEXT IT REACH BALASINOR BETWEEN 7:40 TO 7:50, AND START FOR VIRPUR AT 8:15 PM, HERE ANOTHER 15 TO 25 GOING TO WEAST. 3. BEFORE STARTS THIS BUS TWO MORE BUS GOING IN SAME ROUT. - ONE IS GANDHINAGAR TO KAPADVANJ [LOCAL] -SECOND GANDHINAGAR TO KAPADVANJ [EXPRESS] IT MAY BE COMES FROM GODHARA OR DAHOD WHICH TOTALY NOT REQUIRED BUS.[SEE COLLECTION OF THIS BUS FROM GANDHINAGAR TO KAPADVANG] SO MY REQUIST IS TO SINCRONISE OR MODIFY BUS TIMING AND ROUT, BECAUSE LAST SOME YEARS ROAD LOOKING GOODS, THATS WHY BUS CANGO SPEEDILY AND REACHES BEFIRE TIME, AND YOUR TIMETABLE MADE BEFORE SOME YEARS. SO I REQUIST YOU THAT MODIFY BUS AND TIMETABLE YOUR FAITHFULLY YOGESH PATEL M. [protected]

Below are the details of the train. The bus driver was drunkard & kept the somewhere in middle & went away for 2-3 hrs ! Please take necessary action. We reached 3-4 hours late & missed an "Auspicious Morning Session" for which we were specially going to Gandhidham for just a single day! E-Ticket/Reservation Voucher Booked By: Uday Chande(uday.chande) PNR Number:G7823833 Journey Date: 05/11/2014 Journey From: AHMEDABAD CENTRAL BUSSTAND Journey To: GANDHIDHAM Trip Code: 1714DHDMDRPTSLP Departure Time: 22:00 Hrs. Class: SLEEPER Pickup Point: AHMEDABAD CBS1 Route No.: SLPEER Platform No: Service From: DAHOD Service To:MUNDRA PORT No. of Seats: 3

URGENT ATTENTION - GSRTC Website needs to be updated & revised for betterment!! "Bus Does not EXIST since months!!! Then why is it still posted on website?" We had booked a Sleeper coach bus for 9th night journey from Gandhidham to Ahmedabad. But on last moment we came to know that the Bus doesnt exist since long! Then why is it showing posted on the GSRTC website? It creates so much inconvenience for passengers when we come to know at last moment that the bus doesnt exist! PNR Number: G7327579 Journey Date: 09/11/2014 Journey From: GANDHIDHAM Journey To: AHMEDABAD CENTRAL BUSSTAND Trip Code: 2200BHJGNDSLP15 Departure Time: 23:15 Hrs. Class: SLEEPER Pickup Point: GANDHIDHAM Route No.: SLEEPAR Platform No: Service From: BHUJ Service To: GANDHINAGAR No. of Seats: 2 Bank Txn. No. : MSBI[protected] OB Reference No.: GS1218463

This is about a 9 Nov 2014, night’s journey from Gandhidham to Ahmedabad. On GSRTC website departure time was posted as 8:40PM & arrival time at Ahmedabad was posted as 3:20AM based on which we booked the tickets. We had to take a connected train ahead...from Ahmedabad station. PNR no. - G7841175 (Rs. 450/-) PNR No. - G7840632 (Rs. 1296/-) On 9th Morning i confirmed on the Gandhidham Depot about whether the bus is on time? He...

Dear Sir/Madam, I, VIVEK NAINA, was booked online ticket through GSRTC . My reservation booking as below. From :SURAT To : CHOTILA HIGHWAY Booked Seats : 4 Deducted Amount : 952.00 Seat Nos. : 17, 20, 27, 28 Journey date:26th oct 2014 I didn't received any email as well as message related to the transaction and 952.00 Rs. was deducted from bank a/c. OF Mrs. HANSABEN ARVINDBHAI NENA. so, i am requesting for refund. I request you to help me to get my refund as soon as possible. Kindly be needful in the matter.please do the needful. Name: VIVEK NAINA Contact No... [protected] e mail id : [protected]@yahoo.in

Bus was not reached to destination of Morbi to Ambala (Amran)Respected sir, On the day of 29th oct.2014 wednesday, we went to Ambala village near by Amran. The Morbi S.t. Depo has provided the bus from Morbi to Ambala. This is not a first time. Most of times, this route bus driver do not reach to the desired destination to Ambala Village. Then we contacted to the S.t. depo manager Mr. Agravat, but we did not get good response. We make the bus stop to Amran and we reach there from private vehicle from Ambala to Amran. When we asked the bus conductor that why the bus did not come there, he did not reply, moreover he did not have the complaint book and he did not wear an uniform.When my wife was asking him question, Mr.Dinesh joshi the bus conductor replied him roughly. He does not know the manners to talk to a woman.

Dear sir, I have tried booking tickets online on[protected] two times but their server was not responding may be due to holidays and that is why amount has been deducted via VISA transaction but neither the ticket was booked nor the amount has been refunded. Please guide in the matter. Regards, Saurabh Mitra...

Dear Sir, I have booked ticket for Modasa from Rajkot in Junagadh - Modasa dated[protected] and cancelled the same but the amount not yet refunded. The details are provided below for your reference. TripCode:2050JNDMADGJR47 PRno.:G7684296 Seat No.5. Please look into the matter and reply on [protected]@gmail.com. Regards, Saurabh Mitra

Sir/ Madam, I have booked my ticket with following details, but I have not received any ticket conformation by e mail or message but the money is charged for two times from my icici bank account, So kindly request to refund me or give me new ticket conformation. Booking date 04.11.2014, Journey date: 06.11.2014 from: Valsad to: Ahmedabad Central Bus station TOTAL TICKET: 1 SEAT NO: 7 AMMOUNT: 665+665=1330/-. SO MY HUMBLE REQUEST TO...

My self Dhaval Gohel. GSRTC login ID - dhaval.20 I have booked ticket from Anand to Rajkot. PNR Number:G7562237 Journey Date: 25/10/2014 Trip Code: 1000BRARJTEXP51 Departure Time: 14:05 Hrs. We reach Anand station at 01.30PM. We have wait for the bus till 4.30PM but still bus not came. We have taken follow up with enquiry counter for 50 times. For bus status we have called to vadodara bus station for approx 100 times but no one...

I was travelling by GSRTC bus on the route from ahmedabad to vijapur on 3 rd nov 2014. The bus driver was extremely a stupid guy who was running bus very late . the bus was late fort 45 minutes and another thing was he stopped bus for his relative for 15 minutes ion the pethapur route. he was behaving like he owns the bus. the bus no was GJ 18 Y 4609. plz look into the drivers very bad performance. thanks

I had booked Online E-ticket. But bus is not come on Ahmedabad NehruNagar Bus Station. I reached Nehrunagar bus stop at 10 pm. No one was available in inquiry room on the bus station. I called Geeta Mandir Bus depo the person who received my call is not aware about my trip. Here is the my E-ticket detail PNR Number:G7579087 Journey Date: 23/10/2014 Journey From: AHMEDABAD NEHRUNAGAR Journey To: SURAT Trip Code: 1700ANJSRTSLP30 Departure Time: 23:10 Hrs. Class: SLEEPER Pickup Point: AHMEDABAD NEHRUNAGAR Route No.: Sitting Platform No: Service From: ANJAR Service To: SURAT No. Of Seats: 3

I have booked a ticket on sleeper coach and the rought was canceled, Instead of the sleeper coach there was seating bus available so please consider the difference between sleeper coach and seating coach and refund my ticket as soon as possible.. TICKET DETAIL PNR No. G7662507