Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

Below are the details of the train. The bus driver was drunkard & kept the somewhere in middle & went away for 2-3 hrs ! Please take necessary action. We reached 3-4 hours late & missed an "Auspicious Morning Session" for which we were specially going to Gandhidham for just a single day! E-Ticket/Reservation Voucher Booked By: Uday Chande(uday.chande) PNR Number:G7823833 Journey Date: 05/11/2014 Journey From: AHMEDABAD CENTRAL BUSSTAND Journey To: GANDHIDHAM Trip Code: 1714DHDMDRPTSLP Departure Time: 22:00 Hrs. Class: SLEEPER Pickup Point: AHMEDABAD CBS1 Route No.: SLPEER Platform No: Service From: DAHOD Service To:MUNDRA PORT No. of Seats: 3

URGENT ATTENTION - GSRTC Website needs to be updated & revised for betterment!! "Bus Does not EXIST since months!!! Then why is it still posted on website?" We had booked a Sleeper coach bus for 9th night journey from Gandhidham to Ahmedabad. But on last moment we came to know that the Bus doesnt exist since long! Then why is it showing posted on the GSRTC website? It creates so much inconvenience for passengers when we come to know at last moment that the bus doesnt exist! PNR Number: G7327579 Journey Date: 09/11/2014 Journey From: GANDHIDHAM Journey To: AHMEDABAD CENTRAL BUSSTAND Trip Code: 2200BHJGNDSLP15 Departure Time: 23:15 Hrs. Class: SLEEPER Pickup Point: GANDHIDHAM Route No.: SLEEPAR Platform No: Service From: BHUJ Service To: GANDHINAGAR No. of Seats: 2 Bank Txn. No. : MSBI[protected] OB Reference No.: GS1218463

This is about a 9 Nov 2014, night’s journey from Gandhidham to Ahmedabad. On GSRTC website departure time was posted as 8:40PM & arrival time at Ahmedabad was posted as 3:20AM based on which we booked the tickets. We had to take a connected train ahead...from Ahmedabad station. PNR no. - G7841175 (Rs. 450/-) PNR No. - G7840632 (Rs. 1296/-) On 9th Morning i confirmed on the Gandhidham Depot about whether the bus is on time? He...

Dear Sir/Madam, I, VIVEK NAINA, was booked online ticket through GSRTC . My reservation booking as below. From :SURAT To : CHOTILA HIGHWAY Booked Seats : 4 Deducted Amount : 952.00 Seat Nos. : 17, 20, 27, 28 Journey date:26th oct 2014 I didn't received any email as well as message related to the transaction and 952.00 Rs. was deducted from bank a/c. OF Mrs. HANSABEN ARVINDBHAI NENA. so, i am requesting for refund. I request you to help me to get my refund as soon as possible. Kindly be needful in the matter.please do the needful. Name: VIVEK NAINA Contact No... [protected] e mail id : [protected]@yahoo.in

Bus was not reached to destination of Morbi to Ambala (Amran)Respected sir, On the day of 29th oct.2014 wednesday, we went to Ambala village near by Amran. The Morbi S.t. Depo has provided the bus from Morbi to Ambala. This is not a first time. Most of times, this route bus driver do not reach to the desired destination to Ambala Village. Then we contacted to the S.t. depo manager Mr. Agravat, but we did not get good response. We make the bus stop to Amran and we reach there from private vehicle from Ambala to Amran. When we asked the bus conductor that why the bus did not come there, he did not reply, moreover he did not have the complaint book and he did not wear an uniform.When my wife was asking him question, Mr.Dinesh joshi the bus conductor replied him roughly. He does not know the manners to talk to a woman.

Dear sir, I have tried booking tickets online on[protected] two times but their server was not responding may be due to holidays and that is why amount has been deducted via VISA transaction but neither the ticket was booked nor the amount has been refunded. Please guide in the matter. Regards, Saurabh Mitra...

Dear Sir, I have booked ticket for Modasa from Rajkot in Junagadh - Modasa dated[protected] and cancelled the same but the amount not yet refunded. The details are provided below for your reference. TripCode:2050JNDMADGJR47 PRno.:G7684296 Seat No.5. Please look into the matter and reply on [protected]@gmail.com. Regards, Saurabh Mitra

Sir/ Madam, I have booked my ticket with following details, but I have not received any ticket conformation by e mail or message but the money is charged for two times from my icici bank account, So kindly request to refund me or give me new ticket conformation. Booking date 04.11.2014, Journey date: 06.11.2014 from: Valsad to: Ahmedabad Central Bus station TOTAL TICKET: 1 SEAT NO: 7 AMMOUNT: 665+665=1330/-. SO MY HUMBLE REQUEST TO...

My self Dhaval Gohel. GSRTC login ID - dhaval.20 I have booked ticket from Anand to Rajkot. PNR Number:G7562237 Journey Date: 25/10/2014 Trip Code: 1000BRARJTEXP51 Departure Time: 14:05 Hrs. We reach Anand station at 01.30PM. We have wait for the bus till 4.30PM but still bus not came. We have taken follow up with enquiry counter for 50 times. For bus status we have called to vadodara bus station for approx 100 times but no one...

I was travelling by GSRTC bus on the route from ahmedabad to vijapur on 3 rd nov 2014. The bus driver was extremely a stupid guy who was running bus very late . the bus was late fort 45 minutes and another thing was he stopped bus for his relative for 15 minutes ion the pethapur route. he was behaving like he owns the bus. the bus no was GJ 18 Y 4609. plz look into the drivers very bad performance. thanks

I had booked Online E-ticket. But bus is not come on Ahmedabad NehruNagar Bus Station. I reached Nehrunagar bus stop at 10 pm. No one was available in inquiry room on the bus station. I called Geeta Mandir Bus depo the person who received my call is not aware about my trip. Here is the my E-ticket detail PNR Number:G7579087 Journey Date: 23/10/2014 Journey From: AHMEDABAD NEHRUNAGAR Journey To: SURAT Trip Code: 1700ANJSRTSLP30 Departure Time: 23:10 Hrs. Class: SLEEPER Pickup Point: AHMEDABAD NEHRUNAGAR Route No.: Sitting Platform No: Service From: ANJAR Service To: SURAT No. Of Seats: 3

I have booked a ticket on sleeper coach and the rought was canceled, Instead of the sleeper coach there was seating bus available so please consider the difference between sleeper coach and seating coach and refund my ticket as soon as possible.. TICKET DETAIL PNR No. G7662507

R/Sir-madam, I Ankit Patel, booked online booked by Ankitpatel3191 on 20/10/2014 in GSRTC Sleeper class bus. But at that day my trip bus was not on right time as well as also not forum class that means we was journey in Express bus. We had pathetic experience with GSRTC Bus. So, i requested to you sir/ma'm I want refund money. I also explains my trip details are as follow: Journey : from Vadodata Central bus stand to Rajkot bus stand(date: 22/10/2014) PNR NUMBER: G7638156 TRIP CODE: 1630CPRKLVDSL30 SERVICE FROM: CHHOTA UDAIPUR TO KALAVAD JMN BANK TRN NO: [protected] OB REF.NO:GS1313715 PASSENGER NAME: 1. ANKIT JAYANTIBHAI PATEL(23 YR) 2. MITESH PATEL (24YR) SEAT NO: 23, 25 BUS DEP.TIME:20:00HRS(BRD) I hope you will replay me as early as possible. Regards, Ankit Patel At&Po:kural, Ta:Padra, vadodara-391430 Mo:[protected]

My complaint is that I booked 3 E ticket from GSRTC website. My date of Journey was 26/10/2014 from Surat to Ahmedabad in 2x2 AC Luxury class. My PNR no. is G7685912 and trip code is 0900SRTABDAC44. My total bus fair is Rs. 860/-. My Journey time was 9.00 a.m. On my travel date, I reached Surat bus station at 9.00 a.m. and inquired about my Ac luxury bus from depo incharge of Surat bus station. But depo incharge of Surat told me that AC luxury...

Oct 29, 2014 Dear Sir/Madam, I, Alpesh Moradiya, was booked online ticket through GSRTC on 29th, Oct'14. My reservation booking as below. Date & Time :[protected] & 19:30 From : BHAVNAGAR To : AHMEDABAD CENTER BUS STATION Booked Seats : 1 Deducted Amount : 128.00(two times) Seat Nos. : 40 Passenger name : Alpesh Moradiya I didn't received any email as well as message related to the transaction for 1st time Seat No.31 but that time deducted Rs.128.00 but seat not booked so I tried 2nd time that time seat no.31 was booked so try to Book Seat No.40 so is it conform and deducted second time Rs.128.00 and received message and mail. My bank a/c. OF Mr. Moradiya Alpesh R. of SBI bank.. I request you to help me to get my refund as soon as possible. Kindly be needful in the matter.please do the needful. Name: Alpesh Moradiya Contact No... [protected] e mail id : [protected]@gmail.com

772 Rs/- Debited in my union bank of india peronal bank account on dated 21/10/14 but not conform my ticket for Journey. so please refund my money. My GSRTC registerd Mobile No- [protected] My GSRTC ergistered Email Address - yatin.[protected]@yahoo.in Regards, Yatin Patel

Respected sir, On the day of 29th oct.2014 wednesday, we went to Ambala village near by Amran. The Morbi S.t. Depo has provided the bus from Morbi to Ambala. This is not a first time. Most of times, this route bus driver do not reach to the desired destination to Ambala Village. Then we have to go to Amran and we have picked the bus from there. When we asked the bus conductor for the complaint book, he replied that it is not having.moreoover conductor named Dinesh Joshi misbehaved with my wife. I m kindly requesting you to do proper on this case. I m attaching the ticket of yesterday we have travelled from Amran to Morbi. I demand a strict action on responsible person. Thank you, Ravi Nimavat Morbi

To, Manager sir, First i given trip detail as under. Pnr no. :- G7628759, Journey Date :- 28/10/2014, journey from :- Rajkot Central Bus Stand, Journey To :- Baroda, Trip code :- 1730DWKPANSLL15, Departure time :- 22.00 Hrs.Class :- SLEEPER, Pick point :- Rajkot Central Bus Stand, Route No. :- 193, Service From :- Dwarka, Service To :- PanigateNo. of Seat :- 2 adult, (1 & 2 no.) OB Reference NO. GS1310685 I registered one complain by this e-mail to you... I booked a ticket from Rajkot central bus stand to Baroda central bus stand on dated 20th October, 2014 and journey date is 28th October 2014 in SLEEPER catagery in bus trip DWARKA TO PANIGATE, time 10 pm from rajkot bus stand. On dated 28th october, 2014, 9.40 pm I reach rajkot bus stand and i inquired to inquiry person (duty person) for this particular trip. He say that bus time is 10 pm, so bus will come particular time. But very long time (1.30 hour) bus is not coming in bus stand. In between 4 time i inquired information for this bus trip for delay. When i go last time, 11.15 pm for inquiry to that duty person, he says me DWARKA - PANIGATE bus is standing on platform. But i seen that no any sleeper bus standing that platform or whole bus stand. So Once again i reach that inquiry person, So he surprised me and told ... TODAY SLEEPER BUS IS CANCELLED AND ARRANGE IN SIMPLE SITTING BUS. and that time that bus also left out depo. So I asked to inquiry person, without any information or altimation, how to i know for changing bus matter. NOT ANY MASSAGE OR INFORMATION GIVEN BY INQUIRY PERSON AND THAT TRIP'S CONDUCTOR. i journey with wife, Little son ( 3year) and 4 big bag, now how can manage any new bus. And that time rajkot inquiry person done rudely conversation with me. I meet 5 time to that person, but he was not given any information for bus circumstance changing (sleeper to simple sittnin bus) matter. Simple sitting bus no. is GJ[protected]as per panigate depo, i visited 29th oct, 2014 afternoon for complain) Then after that simple sitting bus was left out station, so i come in private (eagle bus) with unexpected expense, because of gsrtc person lazy work. NOT ANY INFORMATION OR ALTIMATION FOR THIS TRIP, HOW I UNDERSTOOD THIS MATTER OR SITUATION.??? Why management not given any information for this major changes from sleeper bus to simple sitting bus???? Pls. give me suggestion for this matter & Pls. give refund rs. 582/- for this unuse service (trip) for sleeper in dwarka panigate trip dated 28th oct, 2014. I attached my trip ticket, which unused and also attached eagle travels ticket of my. Further conversation with me, my contact no. [protected]Thanking you...-- Your Sincerely, KETAN BHEDAAREA BUSINESS MANAGER, YASH PHARMA LABORATORIES PVT. LTD., BARODA, GUJARATM. [protected]

Hello sir/madam, I am travelling from a'bad to baroda on 27th October, 2014 @8:45pm GSRTC volvo bus. Here wifi signal is there, but internet is not on. Thogh we are paying for the facilities like wifi & all, it is not working. Even the driver didn't know how to make wifi ON in bus. So I guess this problem must be prevailing since many months. Please look for the solution asap. Give contact whom I can complain for wifi related problems. Regards, Shalin V Shah Ahmedabad, gujarat

I have booked my ticket with following detail, but I have not get any ticket conformation by e mail or message but money is charged from my axis bank account so refund me or give me new ticket conformation booking date: 29 oct 2014 journey date: 3 nov 2014 from: AHMEDABAD CENTRAL BUSSTAND to: JAMNAGAR TOTAL TICKET: 1 SEAT NO: 26 AMMOUNT: 185 SO MY HUMBLE REQUEST TO U SIR/MADAM PLZ REFUND ME OR SEND ME TICKET CONFORMATION AS SOON AS POSSIBLE USER ID: PARTH28394 EMAIL ID: [protected]@GMAIL.COM MOBILE NO: [protected]