Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

I have booked a ticket on sleeper coach and the rought was canceled, Instead of the sleeper coach there was seating bus available so please consider the difference between sleeper coach and seating coach and refund my ticket as soon as possible.. TICKET DETAIL PNR No. G7662507

R/Sir-madam, I Ankit Patel, booked online booked by Ankitpatel3191 on 20/10/2014 in GSRTC Sleeper class bus. But at that day my trip bus was not on right time as well as also not forum class that means we was journey in Express bus. We had pathetic experience with GSRTC Bus. So, i requested to you sir/ma'm I want refund money. I also explains my trip details are as follow: Journey : from Vadodata Central bus stand to Rajkot bus stand(date: 22/10/2014) PNR NUMBER: G7638156 TRIP CODE: 1630CPRKLVDSL30 SERVICE FROM: CHHOTA UDAIPUR TO KALAVAD JMN BANK TRN NO: [protected] OB REF.NO:GS1313715 PASSENGER NAME: 1. ANKIT JAYANTIBHAI PATEL(23 YR) 2. MITESH PATEL (24YR) SEAT NO: 23, 25 BUS DEP.TIME:20:00HRS(BRD) I hope you will replay me as early as possible. Regards, Ankit Patel At&Po:kural, Ta:Padra, vadodara-391430 Mo:[protected]

My complaint is that I booked 3 E ticket from GSRTC website. My date of Journey was 26/10/2014 from Surat to Ahmedabad in 2x2 AC Luxury class. My PNR no. is G7685912 and trip code is 0900SRTABDAC44. My total bus fair is Rs. 860/-. My Journey time was 9.00 a.m. On my travel date, I reached Surat bus station at 9.00 a.m. and inquired about my Ac luxury bus from depo incharge of Surat bus station. But depo incharge of Surat told me that AC luxury...

Oct 29, 2014 Dear Sir/Madam, I, Alpesh Moradiya, was booked online ticket through GSRTC on 29th, Oct'14. My reservation booking as below. Date & Time :[protected] & 19:30 From : BHAVNAGAR To : AHMEDABAD CENTER BUS STATION Booked Seats : 1 Deducted Amount : 128.00(two times) Seat Nos. : 40 Passenger name : Alpesh Moradiya I didn't received any email as well as message related to the transaction for 1st time Seat No.31 but that time deducted Rs.128.00 but seat not booked so I tried 2nd time that time seat no.31 was booked so try to Book Seat No.40 so is it conform and deducted second time Rs.128.00 and received message and mail. My bank a/c. OF Mr. Moradiya Alpesh R. of SBI bank.. I request you to help me to get my refund as soon as possible. Kindly be needful in the matter.please do the needful. Name: Alpesh Moradiya Contact No... [protected] e mail id : [protected]@gmail.com

772 Rs/- Debited in my union bank of india peronal bank account on dated 21/10/14 but not conform my ticket for Journey. so please refund my money. My GSRTC registerd Mobile No- [protected] My GSRTC ergistered Email Address - yatin.[protected]@yahoo.in Regards, Yatin Patel

Respected sir, On the day of 29th oct.2014 wednesday, we went to Ambala village near by Amran. The Morbi S.t. Depo has provided the bus from Morbi to Ambala. This is not a first time. Most of times, this route bus driver do not reach to the desired destination to Ambala Village. Then we have to go to Amran and we have picked the bus from there. When we asked the bus conductor for the complaint book, he replied that it is not having.moreoover conductor named Dinesh Joshi misbehaved with my wife. I m kindly requesting you to do proper on this case. I m attaching the ticket of yesterday we have travelled from Amran to Morbi. I demand a strict action on responsible person. Thank you, Ravi Nimavat Morbi

To, Manager sir, First i given trip detail as under. Pnr no. :- G7628759, Journey Date :- 28/10/2014, journey from :- Rajkot Central Bus Stand, Journey To :- Baroda, Trip code :- 1730DWKPANSLL15, Departure time :- 22.00 Hrs.Class :- SLEEPER, Pick point :- Rajkot Central Bus Stand, Route No. :- 193, Service From :- Dwarka, Service To :- PanigateNo. of Seat :- 2 adult, (1 & 2 no.) OB Reference NO. GS1310685 I registered one complain by this e-mail to you... I booked a ticket from Rajkot central bus stand to Baroda central bus stand on dated 20th October, 2014 and journey date is 28th October 2014 in SLEEPER catagery in bus trip DWARKA TO PANIGATE, time 10 pm from rajkot bus stand. On dated 28th october, 2014, 9.40 pm I reach rajkot bus stand and i inquired to inquiry person (duty person) for this particular trip. He say that bus time is 10 pm, so bus will come particular time. But very long time (1.30 hour) bus is not coming in bus stand. In between 4 time i inquired information for this bus trip for delay. When i go last time, 11.15 pm for inquiry to that duty person, he says me DWARKA - PANIGATE bus is standing on platform. But i seen that no any sleeper bus standing that platform or whole bus stand. So Once again i reach that inquiry person, So he surprised me and told ... TODAY SLEEPER BUS IS CANCELLED AND ARRANGE IN SIMPLE SITTING BUS. and that time that bus also left out depo. So I asked to inquiry person, without any information or altimation, how to i know for changing bus matter. NOT ANY MASSAGE OR INFORMATION GIVEN BY INQUIRY PERSON AND THAT TRIP'S CONDUCTOR. i journey with wife, Little son ( 3year) and 4 big bag, now how can manage any new bus. And that time rajkot inquiry person done rudely conversation with me. I meet 5 time to that person, but he was not given any information for bus circumstance changing (sleeper to simple sittnin bus) matter. Simple sitting bus no. is GJ[protected]as per panigate depo, i visited 29th oct, 2014 afternoon for complain) Then after that simple sitting bus was left out station, so i come in private (eagle bus) with unexpected expense, because of gsrtc person lazy work. NOT ANY INFORMATION OR ALTIMATION FOR THIS TRIP, HOW I UNDERSTOOD THIS MATTER OR SITUATION.??? Why management not given any information for this major changes from sleeper bus to simple sitting bus???? Pls. give me suggestion for this matter & Pls. give refund rs. 582/- for this unuse service (trip) for sleeper in dwarka panigate trip dated 28th oct, 2014. I attached my trip ticket, which unused and also attached eagle travels ticket of my. Further conversation with me, my contact no. [protected]Thanking you...-- Your Sincerely, KETAN BHEDAAREA BUSINESS MANAGER, YASH PHARMA LABORATORIES PVT. LTD., BARODA, GUJARATM. [protected]

Hello sir/madam, I am travelling from a'bad to baroda on 27th October, 2014 @8:45pm GSRTC volvo bus. Here wifi signal is there, but internet is not on. Thogh we are paying for the facilities like wifi & all, it is not working. Even the driver didn't know how to make wifi ON in bus. So I guess this problem must be prevailing since many months. Please look for the solution asap. Give contact whom I can complain for wifi related problems. Regards, Shalin V Shah Ahmedabad, gujarat

I have booked my ticket with following detail, but I have not get any ticket conformation by e mail or message but money is charged from my axis bank account so refund me or give me new ticket conformation booking date: 29 oct 2014 journey date: 3 nov 2014 from: AHMEDABAD CENTRAL BUSSTAND to: JAMNAGAR TOTAL TICKET: 1 SEAT NO: 26 AMMOUNT: 185 SO MY HUMBLE REQUEST TO U SIR/MADAM PLZ REFUND ME OR SEND ME TICKET CONFORMATION AS SOON AS POSSIBLE USER ID: PARTH28394 EMAIL ID: [protected]@GMAIL.COM MOBILE NO: [protected]

I had bookd an online ticket from Ahemdabad Nehru nagar stop to Baroda Central Bus stop on 25th Oct. At the end of the transaction it showed tat the transaction has failed. But the money got dducted. So i went and collected a new ticket. after sometime i received the e-ticket for my transaction but no msg was received on my mobile phone. I need the refund for the online ticket thatI Booked

my self dipen pankhania have booked my ticket on 26 oct 2014 from VERAVAL to PORBANDAR for 27 oct 2014 . The amount of Rs 204 ( Rs 102 * 2 ) are deducted from sbi bank.TWICE ticket booked and twice amount of RS 102 & 102 deduct from my sbi bank account But there is no booking history of this available. Bus time: 6:00 to 09:20 from VERAVAL to PORBANADAR Email Id : dipen.[protected]@gmail.com contact no :- [protected] so refund my transaction. as soon as possible...

Dear Sir, We booked 2 ticket from Vapi to Ahmedabad on 10/10/2014 and we journey on 22/10/2014 at 23:00 Hrs.. Our PNR no. is G7531086 and Trip code is 1501PNASGNHRNRV. Bus from pune swargate to Ahmedabad Nehru nagar, picked up place is Vapi bus station. We reached at Vapi bus station at 22:00 Hrs. On 22/10/2014. We enquired for bus to controller at vapi station, He told us “BUS WILL COME AT 23:30 Hrs AT BUS STATION”. But bus not came up to 00:00 Hrs. And controller locked the office and left for sleep. Then we enquired to VALSAD controller Mr. C. D. Mahajan, he inform us to reach at GUNJAN CHAR RASTA. We reached at gunajn char rasta at 00:30 Hrs. And called to Mr. K. C. Barot. He gave the mobile no. of Mr. Nitin who is contractor, he gave the mobile no. of bus driver. We called bus driver, he told us they were reached at CHIKHLI and we missed the bus and lost our money rupees 1486.00. Due to miss guided by controller at vapi station we lost our rupees 1486.00. So we request you to refund us our money rupees 1486.00 which is bus fare. Dhiren Prajapati [protected] [protected]@yahoo.in

Dear Sir/Madam, I, Anand Gujar, was booked online ticket through http://www.gsrtc.in on 19th, Oct'14. My reservation booking as below. Trip Code : 1900PANSHRDEXP5 Date & Dept.Time : [protected] & 20:00 From : BARODA To : SHIRDI Booked Seats : Adult-3 & Child-2 Deducted Amount : 1, 613.00 Seat Nos. : 21, 22, 23, 24, 25 GSRTC Ref.No. : GS1309527 I didn't received any email as well as message related to the transaction and 1613.00 Rupees was deducted from bank a/c. So on next day, I went to the Baroda bus depot and asked about this matter. Then, contact person replied me that your deducted amount automatically credited to your bank. But still, I don't received any amount to my bank account. I request you to help me to get my refund as soon as possible. Kindly be needful in the matter. please do the needful. Name: Anand Gujar Contact No. [protected]

Dear Sir/Madam, I, Anand Gujar, was booked online ticket through http://www.gsrtc.in on 19th, Oct'14. My reservation booking as below. Trip Code : 1900PANSHRDEXP5 Date & Dept.Time : [protected] & 20:00 From : BARODA To : SHIRDI Booked Seats : Adult-3 & Child-2 Ded. Amt : 1, 613.00 Seat Nos. : 21, 22, 23, 24, 25 GSRTC Ref.No. : GS1309527 I didn't received any email as well as message for the...

I have some issues occurred after ticket booking, not getting Ticket confirmation mail & success Message The payment was cut from my account but not get confirmation of ticket My Ticket Reff Number is : GS1317744 Please reply ...as soon as possible.. Jignesh - [protected]...

Hi, On Date 19.10.14 i have booked two tickets of Volvo (1 Adult + 1 Child) from Rajkot to Ahmedabad. Travelling Date 23.10.14. During online booking Amount of Rs.603/- has been deducted from my credit card account and tickets are NOT booked. Pl provide Refund as early as possible. REFERENCE NO GENERATED during transaction is GS1309209.

Respected sir, This is to draw your attention that I had booked Sleeper class bus from Surat to Nasik as it is night journey and if it is sleeper we can be relax though we need to pay some extra amount in compare to normal Gurjar Nagri. After paying the charge of Sleeper bus I was relax for a safe and secure journey but to my shocking when the bus came it was totally annoyed on seeing the normal bus and I complained to the bus authority for the same but nobody was responsible for the same and they gave a useless answer that they are just employee and had nothing to do with. For paying a charge of butter Roti I was served a normal chapati and that to without any taste. How will be responsible for the harassment I suffer full night and who will refund the extra charge for the same. Please help me for the same., Please find the details as under.. Actual Bus details Bus No :- GJ-18 Y-8541(SEATTING BUS) journey date :- 3:50 AM journey date :- 20/10/2014 Journey route :- Chansma to Nasik (boarding From surat @ 3:50 am) Please find the booked ticket Details PNR No. : G7621610 Trip Code : 1720CHMNSKSL30 Date of Journey : 20/10/2014 Class of Service : SLEEPER Passenger Start Point : SURAT Passenger End Point : NASIK Service Start Place : CHANASMA Service Start Point : CHANASMA Service End Place : NASIK Service End Point : NASIK No. of Seats : 1 (Adults=1 :Children=0 ) Seat No/s : 9 Passenger Information Name Age Gender NAUSHEEN SHAIKH 25 Female ID Card Type: ID Card Number: Fare Details Basic Fare: Rs. 262.00 Reservation Fee : Rs. 5.00 Accident Insurance Charges : Rs. 0.00 Toll Fee : Rs. 3.00 Service Charge : Rs. 0.00 Toll Fee Rajasthan : Rs. 0.00 Other Levies : Rs. 0.00 Concessions : Rs. 0.00 Discounts : Rs. 0.00 Total Fare : Rs. 270.00

Hello sir, I have gsrtc ticket booking on 29/10/14 21:00 nadiad to reliance .in seat no 10 class express bus .one time ticket booking but e ticket print & confirm ticket message not recieve, so again same bus trip code :1715DHDRILEXP51..PNRno:G7627827 jny date 29/10/14.Dep time :21:00Hrs. Ticket booking in Rs 203 money ducted, so Two time same bus &same seat no. In 203 rs ducted . So please refund my amount. Regards Sagar chauhan

I bought online tickets from gsrtc for travel from Baroda to SongAdh. Bus selected was Ahmedabad-ukai Gurjarnagri which leAves ahmedabad At 8:30 Pm. The probleM is the bus provided was not gurjarnagri as was booked but express in very pathetic conDiTioN. I paid for better quality bus but got very poor quality. Bus number: GJ18 Y 6067 PNR number of my booked tiCkets: G7601909 TripcoDe: 2030ADBUKIEXP51 HopE this complain goes into proper ears. Akash Agrawal

Hello..I am Kirc CLG student ...my complain is that the driver is not stopping the bus even though the stand is registered. The bus number is GJ.18.Y.2243. Plz take some action otherwise all students will have to take some action...hope u reply soon .. Thank u