Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

Address: Sabarkantha, Gujarat

RECPECTED SIR, HERE I INFOME YOU YORU ANAND DEPOBUS WHICH ARE DAILY GOING ANAND TO NATHADWARA BUS IN THAT BUS THEAY HAVE NO STOP OF HARSOL. WE ARE DAILY PASSSSENER PLZ ADD HARSOL SATND IN YOUR BUS ROOT INSTAD O[censored]JEDIYA. SUNIL [protected]

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Address: Ahmedabad, Gujarat

Dear Sir/Madam. My Self chirag tagadiya . I just trying to book ticket from Ahmedabad to JASDAN for 19 October, 2014. While during on line payment transactions, My payment for 1 passenger r.s.153 Is deducted from Union Bank Account but My ticket is not booked and when I go to My Booking history I didn't find anything. So please help me to refund my transactions. Trip code are as below: Ahmedabad to Chamardi 1305KSNBGREXP51 Bus Timing is - 13:50 on 19/10/2014. My reference number is :- GS1281053 Can you suggest me what should I do Now? Please do needful. Hope you people get back to this issues as soon as possible. Thanks and regards, Viral Shah

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Address: Surat, Gujarat

Dear Sir, I travelled by Bhavnagar Shirdi Express bus from Ankleshwar to Surat on 10th Oct. 2014 in the evening. When bus reached to Surat Bus maintenance depot, which is away from main bus stand, conductor asked Surat's passengers to alight their it self or seat into the bus, the bus is going for Diesel filling and it will take halhalf an hour to go in main bus stand. When i asked him to why not you first drop the passengers to main bus stand and then you can fill the diesel and go to your way. So, passengers time will not waste. Then he misbehaved with me and refused to give complaint book also. At the end I alight at that place and travelled remaining distance by walking. Name said by conductor was Dineshbhai. Please take necessary actions. My name is Arjun Baviskar and contact no. is [protected].

Aug 14, 2020

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Address: Vadodara, Gujarat

Dear Sir, There is irregular bus from Khambhat to via Vadodara to via Zalod. The time of Bus from Khambhat is 6:15 AM. Always this route is Irregular. I talk to depo manager of Khambhat depo Mr. Vijaybhai. But there is no action from manager side. We are all Passenger doing a Service at Vadodara. Our service reach time is 09.00 am & 09.30 am. Please do the needful. I awaiting your reply

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

Oct 09, 2014

Updated by Sunil0409 as per above complaint, what time it is solved

Oct 11, 2014

Updated by Sunil0409 Dear sir,

Please resolve this complain. how many times you take it. i waiting your reply

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Janu Jaan

from Vadodara, Gujarat

Jan 24, 2018

Dear sir,
Bus for kalupar via sector at 9.50 is very irregular. Many a time the driver and conductor takes the bus directly on GH road. As a result the persons in sector have to suffer. Many a time we miss our train and are late to our offices. Please do the needful and check that the bus is regular. First there were 2 options but one bus has been canceled and the second is irregular.
Please look in the matter & do the needful.

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Address: Ahmedabad, Gujarat

Dear Sir/Madam. My Self Viral Shah. I just trying to book ticket from Ahmedabad to Rajkot for 7th October, 2014. While during on line payment transactions, My payment for 2 passenger 1404.00 r.s. Is deducted from ICICI Account but My ticket is not booked and when I go to My Booking history I didn't find anything. So please help me to refund my transactions. Trip code are as below: Ahmedabad to Rajkot- 0630ABDRJVLV46 Volvo Bus Timing is - 06:40 Rajkot to Ahmedabad- 1630RJTABDVLV46 Volvo Bus Timing is- 16:30 This is the transactions details - 1 06/10/2014 BIL/[protected]/Bill Desk/GSRTC_MICI350 Dr. 1, 404.00. Can you suggest me what should I do Now? Please do needful. Hope you people get back to this issues as soon as possible. Thanks and regards, Viral Shah

Aug 14, 2020

Complaint marked as Resolved

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Oct 7, 2014

Dear Mr. Shah,

We are sorry to hear about your concern. We request you to write to [protected]@icicibank.com with your contact number. Our official will assist you. Please refer '336971' in the subject line.

Regards,
ICICI Bank Customer Service Team

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V

valiyashailesh

from Mumbai, Maharashtra

Nov 28, 2014

Sir my self shailesh n valiya
i am booked online ticket through GSRTC on 28 th Nov'14. My reservation booking as below. Date & Time :[protected] & 05:00 am From : BHAVNAGAR To : AHMEDABAD CENTER BUS STATION Booked Amount : 128.00 Seat Nos. : 22. Passenger name :valiya shailesh nanjibhai. My e-ticket is not generated and Rs.128 is debit in my account.My bank a/c. of Mr.valiya shailesh nanjibhai of SBI bank.. I request you to help me to get my refund as soon as possible. Kindly be needful in the matter.please do the needful. Name: valiya shailesh n Contact No... [protected] e mail id : [protected]@gmail.com

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V

valiyashailesh

from Mumbai, Maharashtra

Nov 28, 2014

Sir my self shailesh n valiya
i am booked online ticket through GSRTC on 28 th Nov'14. My reservation booking as below. Date & Time :[protected] & 05:00 am From : BHAVNAGAR To : AHMEDABAD CENTER BUS STATION Booked Amount : 128.00 Seat Nos. : 22. Passenger name :valiya shailesh nanjibhai. My e-ticket is not generated and Rs.128 is debit in my account.My bank a/c. of Mr.valiya shailesh nanjibhai of SBI bank.. I request you to help me to get my refund as soon as possible. Kindly be needful in the matter.please do the needful. Name: valiya shailesh n Contact No... [protected] e mail id : [protected]@gmail.com

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Address: Ahmedabad, Gujarat

Hello Sir/Ma'am This is regarding the complaint for the amount debited twice for my journey of (Bapunagr-Dhasa). I have booked ticket on 5th September 2014. Ticket was booked for the 6th Sept 2014. Reference # PG - [protected] Here while completing the transaction I double clicked the Confirm button and because of that the amount of 137 debited from my account but ticket was not booked. So I booked the ticket for the second time. Can you please look into this and credit the wrongly debited amount? Your prompt response will be appreciated. Thanks, _____________ Kishan Solanki.

Aug 14, 2020

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Address: Navsari, Gujarat

My self Mrs. Nilam S Desai from Navsari Cell no. [protected] E Mail- [protected]@yahoo.com On date[protected] i went surat from navsari at 3.45 p.m. in the bus no. GJ 18 Y 7921 rout bilimora -surat ...conductor name Rohit Patel rudely behaviour with me...i was just step out from rickshaw and seen bus...so i ask "is this bus going surat?...he said me and other also in bus that printed on the board where bus is going...i answer how many people? Even educated people also ask...i said what's your problem to answer some ones question about bus rout...and driver talk on the cell phone while driving at sachin over bridge...its danger...even when he take turn... hope for justice.

Complaint marked as Resolved

i did't find any delete or edit complain option...so want to resolve comaplaine status...

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

Oct 07, 2014

Updated by Nilam Desai GSRTC - rude behaviour of conductor

1 Review
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User Nilam Desai on Sep 30, 2014
My self Mrs. Nilam S Desai from Navsari ideb On date[protected] i went surat from navsari at 3.45 p.m. in the bus no. GJ 18 Y 7921 rout bilimora -surat ...conductor name Rohit Patel rudely behaviour with me...i was just step out from rickshaw and seen bus...so i ask "is this bus going surat?...he said me and other also in bus that printed on the board where bus is going...i answer how many people? Even educated people also ask...i said what's your problem to answer some ones question about bus rout...and driver talk on the cell phone while driving at sachin over bridge...its danger...even when he take turn... hope for justice.
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Address: Ahmedabad, Gujarat

Respected sir bus driver didn't stopped the bus
at mamlatdar kacheri (police station) Sanand
between 8:20 to 8:30 am From many months.
Please take serious action with regard to this
matter against bus driver. Regards Jaysingh
solanki [protected] Bus no:- Gj-18 y-8744
Surendranagar To ahmedabad local Stopage:-
mamlatdar kacheri (police station) Sanand

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Address: Ahmedabad, Gujarat

Respected sir bus driver didn't stopped the bus at mamlatdar kacheri (police station) Sanand between 8:20 to 8:30 am From many months. Please take serious action with regard to this matter against bus driver. Regards Jaysingh solanki [protected] Bus no:- Gj-18 y-8744 Surendranagar To Sanand local Stopage:- mamlatdar kacheri (police station) Sanand

Aug 14, 2020

Complaint marked as Resolved

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

Sep 26, 2014

Updated by jaysingh190 Respected sir bus driver didn't stopped the bus
at mamlatdar kacheri (police station) Sanand
between 8:20 to 8:30 am From many months.
Please take serious action with regard to this
matter against bus driver. Regards Jaysingh
solanki [protected] Bus no:- Gj-18 y-8744
Surendranagar To ahmedabad local Stopage:-
mamlatdar kacheri (police station) Sanand

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DEAR SIR, MY SLIF JIGNESH AMRUTLAL NAI, APP NO-2958, I WAS APPLYING IN HEAD ART POST, BUT MERIT LIST FOR PRECTICAL TEST NAME IS REMOVED MY DILPLOMA PERCENTAGE IS 75.37 BE-MECHANICAL -70.88 CAST-OBC PLEASE CHECK & REVIEW FOR MERIT LIST REGARD JIGNESH A NAI

Aug 14, 2020

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Address: Bharuch, Gujarat

Hello Sir; I am BIRJU SAVALIYA here by informed you that, I booked my ticket of BAGASARA to SURAT on 20/09/2014 at night(Saturday) Ticket booking date (journey date 21/09/2014 at 5:00 p.m. from Bagasara depo. When i booked my ticket via debit card the massage shows that your transaction has been approved from axis bank VISA CARD. at the time of ticket generation, it was not generated due to server problem. i did not get any massage, email or history record in my GSRTC account. I also concern to manager of BAGASAR DEPO. he shows me 0.00 Rs paid. but from my account 374 Rs debited. i contact to axis bank, fill cardholder dispute form, but they ask me for proof is it possible to get any proof for online debit card transaction ? so i take ticket manually from depo by cash. I did not get refund money yet. So i kindly request to revert my money to my account OB REFERANCE NO of ticket booking GS1231336

Aug 14, 2020

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Address: Vadodara, Gujarat

I was returning Halol at 12 at night in BUS NO. GJ 7879 (VADODARA - ZALOD ) . Driver drives bus out of bus-station and gives control to another boy in his cabin, while exchanging controls bus was running and it was just missed an accident with divider .Than bus driver sleeps and boy continues to drive . At Halol bus stand he park bus out of bus stand . So, I ask conductor is he official driver or not. And conductor answer rudely to leave the bus . I ask for complaint book and he refuse to give . Actually in Gujarat Conductors and drivers are running Bus Service rather than government. God bless passengers for their life .

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st bus sokali stand per ubhi rakhata nathi depo:- viramgam ( ahmedabad) bus rut name:- surel to ahmedabad bus no.4147 driver name:- ushmanbhai to aa complain nu samadhan lavava vinati ghani var kehva chata ubhi rakhta nathi and koe var bus highway ni madhya ma ubhi rakheje chalu bus ma chadvanu kahe che to aa bus same kaydesarni kariyavahi karva vinati from:- harikrushna patel sokali (viramgam)

Aug 14, 2020

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Subject : Complaint regarding Bus Driver. Hello, Myself Jignesh Patel from Lasundra. I live in Lasundra village and i do job in vadodara city. So i daily do up down from my home to vadodara. While returning home i travel in the bus of Kapadvanj to Baroda which gets departed from Baroda at 4:40pm regularly to go to Kapadvanj & it number is GJ-18 7155. My problem is that, the which drives the bus on Monday, Wednesday, Friday doesn't gives halt on Channi Jakatnaka & at Ranoli Chokdi even though if anyone shows there hand to stop the bus, though there is vacant seats in the bus. Because of this misbehaviour those who do daily up down on this routes have to face many problems to reach at there home. So i request you to take action on this situation. And we hope to get a positive reply/response. Jai Bharat...!!! Jai Hind...!!! Jignesh M.Patel Village:Lasundra Taluka:Kathlal Jilla:Kheda Mob No. [protected]

Aug 14, 2020

Complaint marked as Resolved

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N

nishu1990

from Ahmedabad, Gujarat

Oct 11, 2014

MERA NAAM KIRTI PRAJAPATI HAI AND I AM FROM KALOL AND I AM DAILY UPDOWN IN BUS ( MEHSANA TO SARKHEJ) AND I AM DOING JOB AHEMADABAD( ISCON ) MY PROBLEM IS THAT REGARDING TO BUS DRIVER'S MEHSANA - SARKHEJ AND THIS ISSUE IS STARTED BEFORE 1 MONTH.

IN MORNING MEHSANA -SARKHEJ KA DRIVER KALOL(AMBIKA) AUR KALOL WORKSHOP PE BUS KHADI NATHI RAKHTA HAI AUR AE DAILY KA ISSUE HO GAYA HAI AUR KALOL KE MERE JAISE 20 PASSENGER HAI JIS ME EMPLOYEES, STUDENT AND OTHER PASSENGERS HAI AUR BUS KHALI HOTI HAI TO BHI KHDI NAHI RAKHTA HAI AUR BOLTE HAI KE MAI BUS MAI 10 SE JYADA KHADE PASSEGER HOGE TO NAHI STOP KARUGA TO BAKI BUSES TO ALAGE RULES HAI KYA AE BUS ME AUR HUM NE BAHOT COMPLAIN KI MEHSANA DEPOT MANGER SE PAR KOI SOLUTION NAHI AAYA AUR DAILY HUM MAHESANA DEPOPT MANGER SE CALL KARTE HAI BUT BOLTE HAI MAI BAAT KARUNGA DRIVERS SE AUR AE SAB ROUTIN HO GAYA HAI AUR HUME BHI TIME PE OFFICE PAUCHNA PADTA HAI AUR HUM MUSAFER BUS KA PASS USE KARTE HAI PAR KUCH SEVA TO MILTI NAHI HAI AUR MERE 2 FRIEND KO TIMING KI VAGAH SE JOB SE NIKAL DIYA AUR HUM MIDDLE CLASS PEOPLE HAI SO PLEASE TAKE ANY ACTION

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N

nishu1990

from Ahmedabad, Gujarat

Oct 11, 2014

MERA NAAM KIRTI PRAJAPATI HAI AND I AM FROM KALOL AND I AM DAILY UPDOWN IN BUS ( MEHSANA TO SARKHEJ) AND I AM DOING JOB AHEMADABAD( ISCON ) MY PROBLEM IS THAT REGARDING TO BUS DRIVER'S MEHSANA - SARKHEJ AND THIS ISSUE IS STARTED BEFORE 1 MONTH.

IN MORNING MEHSANA -SARKHEJ KA DRIVER KALOL(AMBIKA) AUR KALOL WORKSHOP PE BUS KHADI NATHI RAKHTA HAI AUR AE DAILY KA ISSUE HO GAYA HAI AUR KALOL KE MERE JAISE 20 PASSENGER HAI JIS ME EMPLOYEES, STUDENT AND OTHER PASSENGERS HAI AUR BUS KHALI HOTI HAI TO BHI KHDI NAHI RAKHTA HAI AUR BOLTE HAI KE MAI BUS MAI 10 SE JYADA KHADE PASSEGER HOGE TO NAHI STOP KARUGA TO BAKI BUSES TO ALAGE RULES HAI KYA AE BUS ME AUR HUM NE BAHOT COMPLAIN KI MEHSANA DEPOT MANGER SE PAR KOI SOLUTION NAHI AAYA AUR DAILY HUM MAHESANA DEPOPT MANGER SE CALL KARTE HAI BUT BOLTE HAI MAI BAAT KARUNGA DRIVERS SE AUR AE SAB ROUTIN HO GAYA HAI AUR HUME BHI TIME PE OFFICE PAUCHNA PADTA HAI AUR HUM MUSAFER BUS KA PASS USE KARTE HAI PAR KUCH SEVA TO MILTI NAHI HAI AUR MERE 2 FRIEND KO TIMING KI VAGAH SE JOB SE NIKAL DIYA AUR HUM MIDDLE CLASS PEOPLE HAI SO PLEASE TAKE ANY ACTION

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D

deep10882

from Udaipur, Rajasthan

Jun 13, 2016

Surat unai bus 7.45 am arriving surat is not come 2 days

i have govt job .daily up down surat to dolvan but 2 days not come so very trouble in trvelling. so pls sir reguler start the bus as soon as possible . .

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Address: Panchmahal, Gujarat

Ref. No. our pass no- 345259 Dear Sir / Mam, i have daily up / down in bus from kalol ambica nagar to imcome tax and back to ambica nagar and i have use service pass of Gujarat state road transport corporation. i have advance pay to G.S.R.T.C. as per 30 days calculated transportation, but i travelling only 26 days in bus and 4 days weekly off so i request to you pls contact to corporation and reduce amount of weekly off from service pass Best Regards, Amitej Shah +91 [protected]

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Aug 14, 2020

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Address: Dahod, Gujarat

I am regular traveler from Ahmedabad-Dahod-Ahmedabad. I have noticed that every bus is stops at hotel for 30 to 45 minutes on highway. Which increasing corruption and It is unnecessary wasting of passenger's time and resulting in delay for duty. 1. Quality of food at the hotel are not good. 2. The hotel charges higher than MRP price. 3. The driver/conductor getting food on free of cost, that's why they stop the bus at the specific hotel only. 4.There is no toilet/bathroom at all, where should women go on road? 5. Driver smoking in running buses. Also these buses are conductor less so it will take much time in journey, these buses are intercity and express buses still it takes 5:30 hours to reach at destination this is too much time. Govt. Build new road from ahmedabad to dahod but due to above reasons we are not reaching at time. This unethical practice must be stopped.

Aug 14, 2020

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Address: Anand, Gujarat

Dear Sir, I m doing traveling from khambhat (gujarat) to baroda (gujarat) seens last two year. And every day seens last two year the bus for vadodara to khambhat bus no:1937 from (borsad depo) at time of 6:30 pm were unavailable every time and because of only one local bus after 5:00 pm the passenger face to many problems regularly. I requested you take action for it and please do the needful as soon as possible. Regards, Jay

Aug 14, 2020

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Address: Surat, Gujarat

Dear sir,
I have booked ticket from Jetpur to surat for GSRTC bus on line. Due to
my personal reason I could not travel now I asked GSRTC to refund
respective money. They replied me that It is your problem so no refund
will be paid. Even in railways also there is TDR facility. This is very
serious issue. If GSRTC do not start this kind of facility, it may lead
some unsafe act. Hence you are kindly requested to refund my money or
compel GSRTC to start TDR facility in which person not travels he will
get back some amount of money.
My ticket details of GSRTC is as under
* GSRTC m-Ticket ** JETPUR to SURAT PsngrName : rushabh modi TripCode :
2100JNDSRTSPL15 PNRno : G7269542 Journey date: 30/08/2014 DepTime :
21:40Hrs SeatNo(s) : 8 Class : SLEEPER BoardingPt : JETPUR
--

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Address: Kutch, Gujarat

I had booked following tickets from bhuj to rajkot & rajkot tyo junagadh for 14.08.2014. From bhuj to rajkot, in mandvi-rajkot gurjarnagari & for rajkot to junagadh, in mansa-somnath gurjarnagari.
The bus from mandvi to rajkot came late by 15 min. At bhuj. Bus was 'express' instead of 'gurjarnagari'. It reached at rajkot at 12.20 am of 15.08.2014, instead of 21.20 pm of 14.08.2014.
Due to too late arraival at rajkot, i missed my next bus to junagadh due to 3 hrs late. I had purchased tickets by considering 1 hr. Gap between two buses.
I have to travel by express bus with my family in standing position from rajkot to junagadh & i reached 3 hrs .Late from original planned time.
I suffered three types of difficulties.
1. Express bus instead of gurjarnagari, therefore seats were separated, family has to go seat in different seats.
2. My money for next bus was totally washed due to missing it.
3. I had to travel in standing position with my family in mid-night journey,

I can send ticket proofs and gsrtc timings proof, if required.

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Address: Vadodara, Gujarat

Respected Sir,

Myself Bhupendra G.Vaghela and I am here to inform you about the refund of my m-Ticket cancellation held on the following dates: 17th July 2014 and 18th July 2014, the refundable amounts were Rs.980 and Rs.922 respectively ; with the trip code :2000PANDIUEXP51 and PNRno:G6957692 ; the amount of these cancellation has not been received till today's date[25th August 2014] .

I hope this information may help you to know about the reason for which i have not received the refundable amount .

Below is a screen shot of the booking history of my account, which says that the tickets have been cancelled ; but I have not received any kind of refund in my bank account ... According to GSRTC one receive their refund around 20-21 days, its been a month till I have cancelled the tickets...

I am looking forward to help from your side ...

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DHAVAL H GANDHI

from Surat, Gujarat

Nov 7, 2014

I HAVE BOOKED E-TICKET FROM YOUR GSRTC PORTAL ON 19/10/2014 FOR JOURNEY FROM SURAT TO PALANPUR ON 20/10/2014. BUS TRIP CODE AS PER E-TICKET IS 2000PLNOCDSAEXT AND BAANK TXN NO-ASBI[protected]. PNR NO--G7627012 IN THE NAME OF PRABODH JOSHI FOR RS. 342+5+21=368. BUT WHEN HE APPROACHED TO ST DEPOT HE IS INFORMED THAT THE SAID BUS TRIP ROUTE WAS CANCELLED SOME DAYS AGO. AND YOU WILL RECEIVE REFUND IN YOUR BANK ACCOUNT. BUT I WANT TO INFORM YOU THAT NO REFUND IS RECEIVED TILL TODAY. SO GUIDE IN THE MATTER.

CONTACT NO-[protected]

E-TICKET PRINT IS ALSO ATTACHED FOR YOUR REFERENCE.

Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

File a complaint to Gujarat State Road Transport Corporation [GSRTC]

Gujarat State Road Transport Corporation [GSRTC] reviews & complaints page 216

ADDING NEW STAND IN ANAD TO NATHADWARA BUS

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didn't get e-ticket but charges were deducted from my account

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Misbehaviour by Conductor

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Irregular Bus

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Refund Money

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Amount debited twice

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rude behaviour of conductor

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Bus not stopped at bus stand

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Bus not stopped at bus stand

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HEAD ART -MECHANICAL

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374 Rs wrongly debited from my account

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Driver sleeps and boy drives

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st bus sokali stand per ubhi rakhta nathi bus name:- surel to ahmedabad

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Complaint regarding bus driver

Surat unai bus 7.45 am arriving surat is not come 2 days

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NOT BE REDUCE AMOUNT OF WEEKLY OFF

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Stopping of bus at Hotel on highway And also conductor less busses

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unavailability of bus at evening from vadodara to khambhat

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Not refunded money

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Delay in bus

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Refund not received

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