Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

Dear Sir, We booked 2 ticket from Vapi to Ahmedabad on 10/10/2014 and we journey on 22/10/2014 at 23:00 Hrs.. Our PNR no. is G7531086 and Trip code is 1501PNASGNHRNRV. Bus from pune swargate to Ahmedabad Nehru nagar, picked up place is Vapi bus station. We reached at Vapi bus station at 22:00 Hrs. On 22/10/2014. We enquired for bus to controller at vapi station, He told us “BUS WILL COME AT 23:30 Hrs AT BUS STATION”. But bus not came up to 00:00 Hrs. And controller locked the office and left for sleep. Then we enquired to VALSAD controller Mr. C. D. Mahajan, he inform us to reach at GUNJAN CHAR RASTA. We reached at gunajn char rasta at 00:30 Hrs. And called to Mr. K. C. Barot. He gave the mobile no. of Mr. Nitin who is contractor, he gave the mobile no. of bus driver. We called bus driver, he told us they were reached at CHIKHLI and we missed the bus and lost our money rupees 1486.00. Due to miss guided by controller at vapi station we lost our rupees 1486.00. So we request you to refund us our money rupees 1486.00 which is bus fare. Dhiren Prajapati [protected] [protected]@yahoo.in

Dear Sir/Madam, I, Anand Gujar, was booked online ticket through http://www.gsrtc.in on 19th, Oct'14. My reservation booking as below. Trip Code : 1900PANSHRDEXP5 Date & Dept.Time : [protected] & 20:00 From : BARODA To : SHIRDI Booked Seats : Adult-3 & Child-2 Deducted Amount : 1, 613.00 Seat Nos. : 21, 22, 23, 24, 25 GSRTC Ref.No. : GS1309527 I didn't received any email as well as message related to the transaction and 1613.00 Rupees was deducted from bank a/c. So on next day, I went to the Baroda bus depot and asked about this matter. Then, contact person replied me that your deducted amount automatically credited to your bank. But still, I don't received any amount to my bank account. I request you to help me to get my refund as soon as possible. Kindly be needful in the matter. please do the needful. Name: Anand Gujar Contact No. [protected]

Hi, On Date 19.10.14 i have booked two tickets of Volvo (1 Adult + 1 Child) from Rajkot to Ahmedabad. Travelling Date 23.10.14. During online booking Amount of Rs.603/- has been deducted from my credit card account and tickets are NOT booked. Pl provide Refund as early as possible. REFERENCE NO GENERATED during transaction is GS1309209.

Respected sir, This is to draw your attention that I had booked Sleeper class bus from Surat to Nasik as it is night journey and if it is sleeper we can be relax though we need to pay some extra amount in compare to normal Gurjar Nagri. After paying the charge of Sleeper bus I was relax for a safe and secure journey but to my shocking when the bus came it was totally annoyed on seeing the normal bus and I complained to the bus authority for the same but nobody was responsible for the same and they gave a useless answer that they are just employee and had nothing to do with. For paying a charge of butter Roti I was served a normal chapati and that to without any taste. How will be responsible for the harassment I suffer full night and who will refund the extra charge for the same. Please help me for the same., Please find the details as under.. Actual Bus details Bus No :- GJ-18 Y-8541(SEATTING BUS) journey date :- 3:50 AM journey date :- 20/10/2014 Journey route :- Chansma to Nasik (boarding From surat @ 3:50 am) Please find the booked ticket Details PNR No. : G7621610 Trip Code : 1720CHMNSKSL30 Date of Journey : 20/10/2014 Class of Service : SLEEPER Passenger Start Point : SURAT Passenger End Point : NASIK Service Start Place : CHANASMA Service Start Point : CHANASMA Service End Place : NASIK Service End Point : NASIK No. of Seats : 1 (Adults=1 :Children=0 ) Seat No/s : 9 Passenger Information Name Age Gender NAUSHEEN SHAIKH 25 Female ID Card Type: ID Card Number: Fare Details Basic Fare: Rs. 262.00 Reservation Fee : Rs. 5.00 Accident Insurance Charges : Rs. 0.00 Toll Fee : Rs. 3.00 Service Charge : Rs. 0.00 Toll Fee Rajasthan : Rs. 0.00 Other Levies : Rs. 0.00 Concessions : Rs. 0.00 Discounts : Rs. 0.00 Total Fare : Rs. 270.00

Hello sir, I have gsrtc ticket booking on 29/10/14 21:00 nadiad to reliance .in seat no 10 class express bus .one time ticket booking but e ticket print & confirm ticket message not recieve, so again same bus trip code :1715DHDRILEXP51..PNRno:G7627827 jny date 29/10/14.Dep time :21:00Hrs. Ticket booking in Rs 203 money ducted, so Two time same bus &same seat no. In 203 rs ducted . So please refund my amount. Regards Sagar chauhan

I bought online tickets from gsrtc for travel from Baroda to SongAdh. Bus selected was Ahmedabad-ukai Gurjarnagri which leAves ahmedabad At 8:30 Pm. The probleM is the bus provided was not gurjarnagri as was booked but express in very pathetic conDiTioN. I paid for better quality bus but got very poor quality. Bus number: GJ18 Y 6067 PNR number of my booked tiCkets: G7601909 TripcoDe: 2030ADBUKIEXP51 HopE this complain goes into proper ears. Akash Agrawal

Hello..I am Kirc CLG student ...my complain is that the driver is not stopping the bus even though the stand is registered. The bus number is GJ.18.Y.2243. Plz take some action otherwise all students will have to take some action...hope u reply soon .. Thank u

my self hetal galani have booked my ticket on 16 oct 2014 from Ahmedabad center BSTN to DHOLA for 18 oct 2014 . The amount of Rs 129 is deducted from sbi bank. But there is no booking history of this available. reference no.:5396537IG00BTDOO5 bus time:9:00 to 13:20 from ahmedabad central bstn to dhola Email Id : [protected]@gmail.com so refund my transaction. as soon as possible

RECPECTED SIR, HERE I INFOME YOU YORU ANAND DEPOBUS WHICH ARE DAILY GOING ANAND TO NATHADWARA BUS IN THAT BUS THEAY HAVE NO STOP OF HARSOL. WE ARE DAILY PASSSSENER PLZ ADD HARSOL SATND IN YOUR BUS ROOT INSTAD O[censored]JEDIYA. SUNIL [protected]

Dear Sir/Madam. My Self chirag tagadiya . I just trying to book ticket from Ahmedabad to JASDAN for 19 October, 2014. While during on line payment transactions, My payment for 1 passenger r.s.153 Is deducted from Union Bank Account but My ticket is not booked and when I go to My Booking history I didn't find anything. So please help me to refund my transactions. Trip code are as below: Ahmedabad to Chamardi 1305KSNBGREXP51 Bus Timing is - 13:50 on 19/10/2014. My reference number is :- GS1281053 Can you suggest me what should I do Now? Please do needful. Hope you people get back to this issues as soon as possible. Thanks and regards, Viral Shah

Dear Sir, I travelled by Bhavnagar Shirdi Express bus from Ankleshwar to Surat on 10th Oct. 2014 in the evening. When bus reached to Surat Bus maintenance depot, which is away from main bus stand, conductor asked Surat's passengers to alight their it self or seat into the bus, the bus is going for Diesel filling and it will take halhalf an hour to go in main bus stand. When i asked him to why not you first drop the passengers to main bus stand and then you can fill the diesel and go to your way. So, passengers time will not waste. Then he misbehaved with me and refused to give complaint book also. At the end I alight at that place and travelled remaining distance by walking. Name said by conductor was Dineshbhai. Please take necessary actions. My name is Arjun Baviskar and contact no. is [protected].

Dear Sir, There is irregular bus from Khambhat to via Vadodara to via Zalod. The time of Bus from Khambhat is 6:15 AM. Always this route is Irregular. I talk to depo manager of Khambhat depo Mr. Vijaybhai. But there is no action from manager side. We are all Passenger doing a Service at Vadodara. Our service reach time is 09.00 am & 09.30 am. Please do the needful. I awaiting your reply

Dear Sir/Madam. My Self Viral Shah. I just trying to book ticket from Ahmedabad to Rajkot for 7th October, 2014. While during on line payment transactions, My payment for 2 passenger 1404.00 r.s. Is deducted from ICICI Account but My ticket is not booked and when I go to My Booking history I didn't find anything. So please help me to refund my transactions. Trip code are as below: Ahmedabad to Rajkot- 0630ABDRJVLV46 Volvo Bus Timing is - 06:40 Rajkot to Ahmedabad- 1630RJTABDVLV46 Volvo Bus Timing is- 16:30 This is the transactions details - 1 06/10/2014 BIL/[protected]/Bill Desk/GSRTC_MICI350 Dr. 1, 404.00. Can you suggest me what should I do Now? Please do needful. Hope you people get back to this issues as soon as possible. Thanks and regards, Viral Shah

Hello Sir/Ma'am This is regarding the complaint for the amount debited twice for my journey of (Bapunagr-Dhasa). I have booked ticket on 5th September 2014. Ticket was booked for the 6th Sept 2014. Reference # PG - [protected] Here while completing the transaction I double clicked the Confirm button and because of that the amount of 137 debited from my account but ticket was not booked. So I booked the ticket for the second time. Can you please look into this and credit the wrongly debited amount? Your prompt response will be appreciated. Thanks, _____________ Kishan Solanki.

My self Mrs. Nilam S Desai from Navsari Cell no. [protected] E Mail- [protected]@yahoo.com On date[protected] i went surat from navsari at 3.45 p.m. in the bus no. GJ 18 Y 7921 rout bilimora -surat ...conductor name Rohit Patel rudely behaviour with me...i was just step out from rickshaw and seen bus...so i ask "is this bus going surat?...he said me and other also in bus that printed on the board where bus is going...i answer how many people? Even educated people also ask...i said what's your problem to answer some ones question about bus rout...and driver talk on the cell phone while driving at sachin over bridge...its danger...even when he take turn... hope for justice.

Respected sir bus driver didn't stopped the bus
at mamlatdar kacheri (police station) Sanand
between 8:20 to 8:30 am From many months.
Please take serious action with regard to this
matter against bus driver. Regards Jaysingh
solanki [protected] Bus no:- Gj-18 y-8744
Surendranagar To ahmedabad local Stopage:-
mamlatdar kacheri (police station) Sanand

Respected sir bus driver didn't stopped the bus at mamlatdar kacheri (police station) Sanand between 8:20 to 8:30 am From many months. Please take serious action with regard to this matter against bus driver. Regards Jaysingh solanki [protected] Bus no:- Gj-18 y-8744 Surendranagar To Sanand local Stopage:- mamlatdar kacheri (police station) Sanand

DEAR SIR, MY SLIF JIGNESH AMRUTLAL NAI, APP NO-2958, I WAS APPLYING IN HEAD ART POST, BUT MERIT LIST FOR PRECTICAL TEST NAME IS REMOVED MY DILPLOMA PERCENTAGE IS 75.37 BE-MECHANICAL -70.88 CAST-OBC PLEASE CHECK & REVIEW FOR MERIT LIST REGARD JIGNESH A NAI

Hello Sir; I am BIRJU SAVALIYA here by informed you that, I booked my ticket of BAGASARA to SURAT on 20/09/2014 at night(Saturday) Ticket booking date (journey date 21/09/2014 at 5:00 p.m. from Bagasara depo. When i booked my ticket via debit card the massage shows that your transaction has been approved from axis bank VISA CARD. at the time of ticket generation, it was not generated due to server problem. i did not get any massage, email or history record in my GSRTC account. I also concern to manager of BAGASAR DEPO. he shows me 0.00 Rs paid. but from my account 374 Rs debited. i contact to axis bank, fill cardholder dispute form, but they ask me for proof is it possible to get any proof for online debit card transaction ? so i take ticket manually from depo by cash. I did not get refund money yet. So i kindly request to revert my money to my account OB REFERANCE NO of ticket booking GS1231336

I was returning Halol at 12 at night in BUS NO. GJ 7879 (VADODARA - ZALOD ) . Driver drives bus out of bus-station and gives control to another boy in his cabin, while exchanging controls bus was running and it was just missed an accident with divider .Than bus driver sleeps and boy continues to drive . At Halol bus stand he park bus out of bus stand . So, I ask conductor is he official driver or not. And conductor answer rudely to leave the bus . I ask for complaint book and he refuse to give . Actually in Gujarat Conductors and drivers are running Bus Service rather than government. God bless passengers for their life .