Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

dwarka-ambaji sleeper bus booking date 14/11/2013 seat - 2 journy- jamnagr to ahmedabad amount - 576 status - time out problem amount debited and ticket is not booked bank - corporation bank ref, no.-[protected] remark- new ticket booking and journy jamnagar to ahmedabad. pls refunded amount in my acount. Arvindpargi [protected]

pnr no G5452092. DATE OF JOURNY 14/11/13.VIRPUR TO SURAT.RS-359.GSRTC SLEEPER BUS AT DHARMPUR DEPO. MY START POINT VIRPUR YOUR BUS IS TOTALLY DIFFICULTY NOT STARTED PROBLEM. BUT RAJKOT DEPO MEMEGER NEW LOCAL BUS PROVIDED, NOT A SLEEPER COACH BUS PROVIDED. SO I AM TIERED JORNY FROM VIRPUR TO SURAT .SO MY REFUND CREADITED IN MY ACCOUNT.

was traveling from barroda to bhujin bus surat-bhujof baroda depot and pnrG5327314 get in the bus at 21:20 pm from BARODA.The conductor slap me without reasonable issue and didn't give me complaint book for complaint. So, i argue you to take action against the conductor of above mentioned bus. MY MO NO [protected]

dear sir, I was booked 3 tickets from surat to satlasna for the travel on 01/11/2013 in GSRTc online booking .due to some inconvenience i was canceled my tickets on same day was 12/09/2013.web page shows your ticket was canceled and you will get the refund rs 541/-.i waited up to 25 days but still i cant get any refund from gsrtc.there was no contact and customer care service in gsrtc online booking.please conside my complaint and refund in my denabank debit card. here i am sending my details of tickets. User id-rasik.com Name- Rssik Mevada PNR NO.-G5118176 Mo.-[protected] [protected]@gmail.com

I AM TRYING TO KNOW THE ROUTE OF BUS TO BOOK TICKET TO GO IN KUTCH SO THAT I CALL ON[protected].

THE OPRATOR SAYS THAT WE HAVEN'T ANY DETAIL TO SAY YOU

I AM CALL TO THE STATION OF AHMEDABAD IT IS THE LARGER STATION OF GUJARAT AND THEY HAVE ALL INFORMATION ABOUT THE BUS AS WELL AS THE ROUTE FROM THE BUS IS GOIN RATHER THEN THEY REFUSE THE GIVING INFORMATION AND CUT THE MY PHONE

Dear Sir/Madam, My complaint is that I booked two E ticket from GSRTC website. My date of journey on 07/10/2013. Starting point is : BARODA. My journey is from BARODA to RAJKOT in express bus service. My journey time is 4:45 AM from BARODA. My NO. GS707460. So my complaint is when i booked the ticket the bus fare is debited from my account but i didnt get my ticket booking. I So my 164/- Rs is cut for 1ticket and I didn't get refund from the GSRTC SERVISE. So in my case I would like to get the refund into this case in my bank account. Thanks, BHAVAN BANKER.

YESTERDAY ON[protected] I HAVE TO TRAVELLING THROUGH GUJARAT STATE TRANSPORT SERVICE IN BUS PALANPUR TO ANAND , I HAVE BOUGHT RESERVATION TICKET FROM MEHSANA BUS STOP ON[protected] , FOR SEAT NO. 10 FROM MEHSANA HIGHWAY TO ANAND . BUT CONDUCTOR WAS NOT TAKING RESPONSIBILITY FOR RESERVE SEAT & I HAVE TRAVEL IN STANDING POSITION DUE TO OVER LOADED BUS

Dear
Sir/Madam,

My complaint is that I booked two E ticket from GSRTC website. My date of journey on 23/07/2013. Starting point is : Dahod. My journey is from Dahod to Ahmadabad in express bus service. My journey time is 4:00 AM from Dahod. My PNR No is :G4877815. So my complaint is when I reached there on Dahod Bus stop and inquired for the respected bus, then suddenly Depo Incharge of Dahod told me that, this ticket which you have booked for 4:00 AM bus, No bus is this time in Dahod depo , this route bus is not start in 4.00 AM time. If this bus is bus is not start in 4.00 AM than also it saw on the reservation menu. So my 131/- Rs is cut for 1 tickets and I didn't get refund from the office of Dahod. So I have to manage myself for other transportation to go to Ahmadabad.

So in my case I would like to get the refund into this case in my bank account. And strictly remove bus timing show on reservation menu, which has been closed, so no any problems occurs in future to other passengers.



Thanks,

Bhupendra Solanki

Sir
I was came from Madgaon to Surat by Rail. Surat Railway stop about 1 am night Date 20/07/2013.
I go to Surat Bus Station to go for my home in KADODARA.
on inquiry table said me that i can sit any of bus going Via Bardoli.
about at 2 am the bus of Shirdi came and i sit. Bus left surat Station.
After 20 Minutes conductor came for ticket and i asked for Kadodara.
but the conductor is not ready to drop me at kadodara becoz he said its express bus.
I request to make ticket upto Bardoli. but i need to stop at kadodara.
but the conductor is rude and compliantly impractical person.
even he cant understand that its night time. he can drop me at any nearest bus stop. but he didn't.
at night 2.20 am he drop me in silent area. where there is no any bus stop, home, people or any thing.
I was completely in risk. i dont know bus number.
but the time of bus in surat is 2 am at night date 20/07/13
can any one help me that what to do??
Vijay
Mo [protected]

Dear Sir,
I am working in Vadodara as a electrical Inspector. I am from PATAN (N.G). I tried to book online e ticket. During process deduct my amount from account but ticket not booked. This problem informed on GSRTC help no.[protected]. After i went to PATAN bus station on 19 May 13; 3:00 PM for ticket booking but all offices shut down. In one room some employee are seating but room's door is closed at inner side. I talk to him for ticket booking but he replies in bad language like today is Sunday so booking is not open and booking officer is not present so not possible and speaks loudly. After that i called on GSRTC help no.[protected] and told first he support. But after he also not supporting him. I request to him that tell me your name so i complaint on head office but he can't inform.
This all employee of GSRTC Patan seating in office and wasting his time in other gupsup but not answering our questions.
How it possible to booking is not possible on sunday? So many people are traveling on sunday. So what about him. I have 4 months child and traveling with him how to traveling with him without reservation. I told all problem but this GSRTC employee can't support me and harassing me.
If not possible to reservation on sunday then why buses are running and offices are open of GSRTC.
Seriously this employee are hopeless.

Respected Sir,

I bought a ticket of the bus ''zalod-jasdan"
My Details are :
PNR Number : G4466871
Journey Date : 10/05/2013
Journey From :NADIAD
Journey To : RAJKOT
Trip Code : 1730ZLDJSDEXP51
Departure Time : 23:45 Hrs.
Class : EXPRESS
Pickup Point : NADIAD
Route No. : 2
Service From : ZALOD
Service To : JASDAN

However on the travelling date i.e 10/05/2012 at 11:45 pm bus was not come till 02:30 am of 11/05/2013.
Therefore I had to cancle my traveling.
I therefore request you to refund my money of tickets in return of non service and also the inconvenience suffered by us.


I ALSO VISITED SITE FOR CANCELLATION OF TICKET BUT THE SAME IS SHOWN AS CONFIRMED.
Do the needful in this matter.

Dear Sir/Madam,

Myself Miss. Dhruti Shah, want to inform you about i have booked e-tickets from my ID "dhrutishah46" and transaction was done successful but due to some reason i did not got e-ticket.The amount of Rs. 214 was deducted from my HDFC Bank Account Net banking.I request you to help me to get my refund as soon as possible.I am giving the particulars regarding my transaction below. I complaint for second so please help.

Name: Dhruti Shah.
User Id of GSRTC a/c: dhrutishah46
E-mail Id.: [protected]@gmail.com
Date of Booking: 03/05/2013
Contact No.: [protected]
Refund amount: 214/-
Ticket from Ahmedabad to Baroda

Best Regards.
Dhruti Shah

Dear sir,
My complaint is that I booked an E ticket from GSRTC website. My date of journey was 12/04/2013. Starting Point:Baorda. and 13/04/2013 Starting Point : Amreli.

I had canceled my both ticket on dt 12/04/2013 and still i have not received refundable amount (250 & 266 /- INR ) from GSRTC.

Pl. do-needful.

Rgds

Jalpesh Shah
Contact No. : [protected]

FOR REFUND FOR TICKET CANCELLATION
e-ticket refund
Refunds
Dear sir,
I booked 2 ticket on 20/01/2013 for travelling on 20/01/2013 in 3:30 PM bus in GSRTC from Nehrunagar(Ahmadabad) to Navsari.I booked this ticket using online booking facility from my Indian Bank A/c No.[protected].PNR No. was G3899954 and Trip code was 1500NHRNRSHRD44. due to some inconvenience i was unable to get Printout of the Ticket and they are not allowing with valid PNR number or Ticket Image Mobile or with any identity proof hence i have to cancel my tickets on same day ie 20/01/2013.web page shows your ticket was canceled and you will get the refund Rs.243/-.Almost 23 days have been elapsed but still i cant get any refund from gsrtc. there was no contact and customer care service in gsrtc online booking.like IRCTC please consider my complaint and do needful.here i am sending my details of tickets.

Regards
Rajesh Vaghadia
user id: artndesign
PNR.NO: G3899954
TRIP CODE: 1500NHRNRSHRD44
mob-[protected]

Name:Dahyabhai Govindbhai Dhameliya
Gsrtc surat,
ticket PNR :G 3837874
From- Surat to Bhavnagar
Jaurney Date[protected]
Service-2000 SRT MHV SLP 15
Totel seat-2
Total amount Rs-524

Deair sir
this bus & tickit is canclled,but this tickit rifund is my bank a,c, is not avalebal,

Place help mi. My mo no-[protected]

On 02 Jan 2013, between 07:45 AM to 08:00 AM, at Nehru bridge, ahmedabad, a GSRTC bus with registration number, "GJ-18 Y 4938" came at the bus stop. It was on route from Ahmedabad to Gandhinagar. The driver stopped the bus and while we were about to get on the bus, before anyone could get on the bus, he just drove off the bus carelessly. Among the passengers there were also children and ladies. Many o[censored]s just saved our self from the tires of bus. I would like to request to GSRTC department to please take strict action against this driver who is trying to play with the passengers life.

Details of the BUS.

Registration Number : GJ-18 Y 4938
Date :[protected]
Time : between 07:45 AM to 08:00 AM
Route : Ahmedabad to Gandhinagar
Location : Nehru bridge Bus stop.

Dear Sir/Madam,

My complaint is that I booked two E ticket from GSRTC website. My date of journey on 30.12/2012. Starting point is : Ahmadabad. My journey is from Ahmadabad to Surat in A.C.Luxury express bus service. My journey time is 15:30 from Ahmadabad. My PNR No is :G3794593/G3781357. So my complaint is when I reached there on Ahmadabad Bus stop and inquired for the respected bus, then suddenly Depo In charge of Ahmadabad told me that, this ticket which you have booked for 15:30 bus, is Non.A.C.bus instead of A.C.Luxury bus due to A.C. luxury bus under maintenance, And came to know that Non A.C. bus come since last 1.5 months in place of A.C.bus. If this bus is closed for more than 1.5 months than also it saw on the reservation menu. So my 906/- Rs is cut for 3 tickets.

So in my case I would like to get the refund into this case in my bank account. And strictly remove bus timing show on reservation menu, which has been closed, so no any problems occurs in future to other passengers.

Thanks,

Akshay Dalwala/Vimal Patel/Keyur Patel

Complain No.- 01

I have booked my 02 (Two) tickets on dtd[protected] for the journey dtd 22-12-12 from Rajkot to Valsad in public bus for Sleepar class of Gujarat State Road Transportation Corporation. Amount for the same Rs. 650.00 had been deducted from SBI account no. [protected] vide no.- POS[protected], but ticket was not booked. While looking to the "View E-Ticket Booking History" tab of the web site, booked ticket record for journey dtd 22-12-12 was not found. Hence, Rs. 650.00 must be refunded to my account.

I hereby raised claim for refund of Rs. 650 to the SBI account no.[protected].


Complain No.- 02

As mentioned in complain no.01, my ticket was not booked for the journey dtd 22-12-12, Hence again have booked my 02 (Two) tickets on dtd[protected] for the journey dtd 22-12-12 from Rajkot to Valsad in public bus for Sitting class of Gujarat State Road Transportation Corporation. Amount for the same Rs. 548.00 had been deducted from SBI account no.[protected]. vide no.- POS[protected], but ticket was not booked. While looking to the "View E-Ticket Booking History" tab of the web site, booked ticket record for journey dtd 22-12-12 was not found. Hence, Rs. 548.00 must be refunded to my account.

I hereby raised claim for refund of Rs. 548.00 and Rs. 650.00 to the SBI account no.[protected].


Attachment:_ Account Summary for deduction of Amount Rs. 650.00 and Rs. 548.00

Hello sir,
Today[protected] i was traveling from limdi to dahod in bus Lunawada-dahod of lunavada depot and bus number is:GJ-18 Y-7573.I get in the bus at 12:15 pm from limdi.The conductor slap me without reasonable issue and didn't give me complaint book for complaint.
So, i argue you to take action against the conductor of above mentioned bus.
Thanking you.
I am attaching you the ticket copy,also.

I visited Bus Pass Depot located in Gandhinagar - Pathika Ashram for Issuance of new pass. Timings mentioned for Buss Pass services was 11:00 AM to 1:00 PM and 2:00 PM to 5:00 PM. Though I reached at 4:30 PM and completed the formalities in 5 mins, the officers refused to accept the form and asked to come again the next day. Instead of requesting again, they declined my request though some of the officers were free. How can they deny and harress it for just a work of 10-15 mins. The time is important for citizens like me too who are working and take out time for such things. Kindly look into the matter