Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

Dear Sir/Madam,

I had booked a Bus ticket on 09.11.2011 from AHMEDABAD to MORBI,
As per time of bus 06:30 hrs on 10.11.2011, i reached bus stand on time 06:00 Hrs.
I went to the enquiry office regarding bus enquiry & They told me, Bus was not came to station from last night (09.11.2011).
Then i asked for refund. They told me, it is not in there hand.
I checked the refund procedure on such cases on site "http://www.gsrtc.in/GSRTCOnline/validateUser.do11", but nowhere found.

Request you to help in this case for getting refund of my money.
Ticket attached for your reference.


Regards

Purveg Patel

Dear Sir/Madam,
I, Milind Bhavsar, want to inform you about my unsuccessful transaction regarding e-ticket booking due to left of time i.e. 15 minutes as mentioned in note.We were not aware about that particular note. Our transaction time exceeds 15 minutes and our blocked seat became unblocked and Rs.309.00 was deducted from our Axis Bank Account.I request you to help me to get my refund as soon as possible.I...

Respected Sir,


Matter Title : www.gsrtc.in booked my ticket for a bus which was already Cancelled

I had Used ONLINE TICKET BOOKING fro www.gsrtc.in on Saturday for Booking my return Trip from
Ahmedabad to Savarkundla as Onward Trip - on 01/10/11
and
Savarkundla to Ahemedabad As return trip - on 02/10/11
in Krishnanagar - Diu via savarkundla.
I had Registeredmy ticket from Nadiad from my Internet and my Boarding Point was Nehrunagar,
So at that time I did not know why bus did not come, and when I inquire at ST DEPO GITAMANDIR by phone they informed me that bus had already GONE,
But actual thing is That ROOT was cancelled from 01/10/11, that I came to know from Savarkundla- Depo when I was returning to Ahemedabad.

Sir I am residing in Nadiad and it may be much inconvenient for me to come there Personally.

So please tell me what would be the Refund Procedure.

DETAILS OF TICKET FROM AHMEDBAD TO SAVARKUNDLA

Authorized person in GSRTC bloke seat for their relative before open online booking

I booked Online Ticket.

I gave name, gender and PAN Number.
defined Name as Male.

but when i see booking history it shows "Gender-Female". I am surprised.

I had tickmarked Send ticket mail, hence System sent me ticket as mail.
And in that ticket again "gender-male" is written.

Now which ticket is correct? Why both shows different?

What...

Dear Sir....
Hi My self Mohsin Shaikh From Rajpipla In Narmada District. Sir My complaint against ATS officers Miss behaviour relted.& Bus not on sedueled time. I have serivce pass & i do job in Vadodara i daily updown in local bus. that bus time is 6.15pm but bus not oprated on the time and bus every day late and up time is 7.15pm ....Sir we are so late and we came every day on the bus time.6.00pm ...but bus not on time ...Sir I m suffering Rajpipla to Vadodara its 70km destaince. sir do saome action for that and officers of Rajpipla depot in Bharuce department In Narmada district ....

To the General Manager,GSRTC,Gujrat, sir my son was boarding at Surat in the GSRTC bus No.GJ 18-Y-903 at 1914Hrs.He show his student pass to the conductor and the conductor was scolded on him,with insulting manner he say that ,"the pass was not allow in this bus ."while sir this bus was on regular trip and no any extra ordinary conditions was there.and the conductor stopped the bus and kick him(my son) out of bus .My son was again return back for one and half KM. towards the Surat ST Dept. so Sir you are requested to kindly see this matter seriously so that the students will not be suffer in feature due to such nonsense....... Thanking You
Sanjay saitwal, [protected] Ankleshwar.

Booking e-ticket online reservation is good service provide by GSRTC but some mistack in this online service.
one of that seat no not match saw in online reservation seat layout in website and actual bus seat no. so please correct seat no online lay out ya actual in bus. Both are not match some reservation buses. sometime face problem many passenger when reservation couple seat ya sleeper.

Second is please always update...

Dear sir,My complaint is that I booked an E ticket from GSRTC website. My date of journey was[protected]. Pick up Point:Gandhidham and End Point: Ahmedabad. I reserved my ticket for the sleeper bus which comes from Mandvi to Baroda and Gandhidham comes at 23-00pm and then moves to Baroda. My PNR No is:G1736832. This bus conductor allready given my reservation seat other without reservation pasanger and he siad me seat at Driver backside. Your seat given my relative so you can seat driver back site ya last seat. your ticket is e-ticket so i can not take your 17 no seat. and miss behavior to me and said this is not my fault you arrange yourself. i seated last seat and i trouble during this journey.
(1)The serious point is that there was illiterate conductor and he was not about what is meaning of reservation, and his behavior not good.
(2) Second point bus conductor have not reservation chart. When i told him please saw your chart and saw my seat no.he told me i have not chart and you can complain about him.

So in my case I would like to get take action to conductor into this case and in my bank account and the strict actions against the bus conductor who where careless on the duty.
Thanks for the co-operation
Viral Desai

Dear sir,

Name - Sonesh Pravinkumar Barot
Complain - Against Conductor - Driver
Bus Number - Gj18 Y 3408
I was @ surat bus station on the night of 24th august ., and wanna go to kim chokdi which is stated 30 kilometer far from surat...
i asked thrice to driver and conductor both like: i wanna go kim chokdi they said ok we will drop you there....i said ok ...and i started travelling...in the between of period travelling i founded that .the bus was going vapi-valsad

when conductor came to me for ticket i said wanna go kim chokdi he said ok...and took 15 rupees from me and didn't gave me ticket.....

in the middle of night he stopped a bus @ very dangerous place where is nobody ...and said you will get auto from here.....and he denied that he said we will drop you kim chokdi....

And i faced a lot trouble that night to get auto ...to get bus and another vehicle from that place... so want proper revert of this complaint.....

Contact Number - [protected]

Respected sir,
daily Problem is some passengers had to catch the bus for Naroda from INFOCITY GANDHINAGER ch-0 road.so many bus was going but no one stop over here one of them (Rabaricolony,Bapunager,Krishnanager). but the bus came at between 7PM -8 PM and driver didn't stopped bus for a second at the INFOCITY GANDHINAGER ch-0 road.bus stop.so i request you to take strict action against the bus driver and conductor for not stopping the bus at the bus stop.
PLEASE STOP THE BUS AT THE INFOCITY GANDHINAGER CH-0 ROAD.................

REGULAR DRIVER OF BUS NO GJ18- 8318 COMING IN THE MORNING AT 09.15.

I M A REGULAR BUS TRAVELLER SINCE LAST 19 YEARS. FIRST OF ALL THIS BUS RUNS FROM GANDHINAGAR TO AHMEDABAD 24 SECTOR TO AHMEDABAD ST VIA 12-13, CH2 GH2. THE BUS DRIVER DOES NOT STOPS AT TIMES OF INDIA STOP. HE SAYS TO GET DOWN AT THE TIMES OF INDIA SIGNAL WHEN THE BUS STOPS. MY OFFICE IS AT MITHAKALI BEHIND CITY GOLD. OM HOLIDAYS, A1 SARITA DARSHAN APPT, ASHRAM ROAD, AHMEDABAD. MY NEAREST BUS STOP IS TIME OF INDIA. BUT THIS DRIVER SAYS TO GET DOWN AT SIGNAL. HE GETS ANGRY TO STOP AT TIMES OF INDIA.

SECONDLY, SINCE LAST 5 DAYS THIS BUS WAS NOT COMING. TODAY WHEN HE CAME, I WAS JUST 2 MINUTES LATE. THERE WAS NOT EVEN A SINGLE PASSENGER IN THE BUS. WHEN I RAISED MY HAND TO STOP THE BUS HE IS SHOWING ME HIS WATCH. WHEN YOU HAVE YOUR SLOGAN ON THE BUSES " HAATH UNCHO KARINE BUS THOBO " THAN WHAT DOES THAT MEAN. IS IT JUST TO SHOW???????????????????????????


WHY DOES'NT BUS DRIVER STOPS YOUR BUSES???????????

I have booked my Ticket thriogh e-booking for Ahmedabad from Zadeshwar X on 14th Aug 2011 for date 15th Aug 2011. details are as under:

PNR Number: G1664675 Journey Date: 15/08/2011
Journey From: ZADESHWAR X Journey To: AHMEDABAD
Trip Code: 0905AHWABDEXP51 Departure Time: 14:15 Hrs.
Class: EXPRESS Pickup Point: ZADESHWAR X
Platform No: 1
Service From: AHWA Service To: AHMEDABAD
No. of Seats: 1 (Adults=1 ; Children=0)

Seat No/s: 18

Passenger Information
Name Age Adult/Child Gender
Nisarg D Gandhi 20 Adult Male

ID Card Type : Driving Licence ID Card Number : GJ[protected]

Total Fare Details
Basic Fare : 99.00 Reservation Fee : 5.00
Accident Insurance Charges : 0.00 Toll Fee : 0.00
Service Charge : 3.00 Other Levies : 0.00
Concessions : 0.00 Discounts : 0.00
Total Fare : 110.00

Important
• The seat(s) booked under this e-ticket is/are not transferable.
• This e-ticket is valid only for the seat number and bus service specified herein.
• This e-ticket has to be carried by the passenger during the journey along with Original Photo ID Card of the passenger whose name appears above.
• Please keep the e-ticket safely till the end of the journey.
• Please show the e-ticket at the time of checking.
• GSRTC reserves the rights to change/cancel the class of service.

Bus came late by 2 hours. Driver and conductor told that no booking is there even they are not allowing me in the bus as no space is available. Bus No is
GJ18Y-3281 AHWA-Ahmedabad.

you are requested to take action against above and inform me about is there any communication for any booking to Driver/conductor regarding reservation?

My name is MEGHA.

I live in Upleta, and learning B.ed part-1. at Bhutavad, ta-Dhoraji ,Dist. Rajkot.
My collage is Ratilal Vagasia .Or me daily UPLETA to BHUTAVAD Updown karti hu,
Mere pas ST Bus ka 6 month pass he Upleta to Bhutvad ka. Or lots of ST bus BHUTVAD SE gujrti he ,But Bus rukti nahi he. Hum log advance me 6 month ka ticket lete he fir bhi ST bus mostly rukti nahi he. Hamara GUJARAT ladies ko padhane k lia bahot sare kam krti he but esa hoga to kaha se ladkiya padhegi.Or ye sb evening k time hota he.

So Please help me.

Dear sir,

my self Dr. Hetal Patel.
I am goverment employ at CSC Bariya.
Last night[protected] I want to go at Rajkot. It's my counselling for PG[protected].but Santarampur- Reliance bus no- GJ 18 JY- 3276, Driver & Conductor came at 12 A.M At Lunawada. Actual time to arrive that bus is 9:45 PM.
when I request them to arrange seat for only one passenger. that they could'n do that. so I request to you that inquire for that bus, Conductor , Driver, & Control Point Santrampur...
If they can not give particular service, the why they responsible for that...???
I hope you inquire about this & help goverment employee..


thank you

Dear Sir

It is regarding taking your kind attention into an issue regarding GSRTC bus which is travelling from dungarpur(rajasthan) to vadodara (gujarat) everyday @ 0530 hrs .
I use to travel by this bus every week there is a fix time for departure it is 0530 hrs but that bus is not following this time .This bus is following its driver's timetable .
I have suffered many times due to this irregularity that is why now i want to inform you regarding this.
This bus is never departing from dungarpur at scheduled time it is either departing before 0530 hrs or after this.
I have faced many times that i reached to bus station @ 0515 hrs and i missed the bus and sometimes it is not departing till 0600 hrs due to that passengers are facing trouble.
And also about the drivers behaviour he is behaving rudely with passengers if they argue with him on timings he is telling like "this is GSRTC here things will be like this only either you like it or not.If you want to travel then board otherwise take another one."

So sir as i have faced this problem many times. Last time when i was travelling with this bus on 30th may 2011 and i reached bus station @ 0520 hrs bus the bus had left station and i have to catch it by following it for about almost 5 KMs .The bus number was GJ-18-Y-4412.

So dear sir please take appropriate action for this irregularity because most of the passengers are having issues with this bus .

Your response will be very important to me and all other passengers.

Thanks & regards
Amit Panchal
[protected]
[protected]@prdcinfotech.com

Dear Sir,

allow me to draw your kind attention to the fact that on 19.03.2011 i was travelling from rajula to bhavnagar of bus number GJ18Y4533 which is from diu to bhavnagar the time was 12-3pm. the ticket charges is rupees 76 for rajula to bhavnagar but the conductor taken the amount of rupees 80 and didnt return me 4 ruppes even i have asked him to give me back the change 2-3 times in way.finally i bhavnagr came and as i was in hurry and i have to forget the amount.Amount is not concern but the attitude and integrity is seen like worst. Kindly take proper action against the unfaithful procedures by GSRTC conductors.

Sub: Non Acceptance Service Pass and not given refunds


Dear Sir,

We are requested to you for to be taken up a refunds payments from the Gujarat State Road Transport Corporation.

Our complaint date: 31/12/2010
Complaint to : GSRTC Kadi depo , GSRTC ahmedabad,
Complaint By : RPAD Rcep. No.614 & 613 Dt. 01/01/2011

Pass holder Name : Chirag shah
Pass No.293955
Pass Issue Date & validity: 24 dec 2010 to 22 jan 2011
Pass Route: Mahesana - Ahmedabad - Mehsana

Pass Agints ticket details are here under:

Ticket No: 115735
Date: 29/12/2010, Time : 20:00:49 (as per print on the ticket)
Coach No. GJ 18 2883 (AS PER RTO GUJRAT)
Coach Route : ahmedabad -deesa,
Coach Depo: Kadi,

Electronic ticket serial Details :[protected] [protected]N

We are provide above details for our problem so i Would Requested to you for help to me for refunds as well as Postage Expences.


Thanks.
Chirag Shah.

Respted Sir,

I am waiting for the bus at ADALAJ-X stand.The Bus with No. GJ-18 8348 is arrived at the stand.When the Conductor asked for the pay for ticket,after paying fare he didn't give the extra remaining rupees saying that he don't have change right now.After reaching the last stand of route(also my stop) i again enquired about the change so he behaved in very rude manner and saying some dirty words about the college boy.and i don't gate the change in the end.

I had given the 50 RS and the fare is 14,


From,

Jayesh Vyas
[protected]

Respected sir,
on 7 march 2011,i and some passengers had to catch the bus for gandhinagar from palavasna chowkdi,mehsana,the bus was local bus mehsana-gandhinagar-mehsana.GJ18Y2089. but the bus came at 8.25 am and driver didn't stopped bus for a second at the palavasna chowkdi bus stop.so i request you to take strict action against the bus driver and conductor for not stopping the bus at the bus stop.
PLEASE STOP THE BUS AT THE PALAVASNA CHOWKDI,MEHSANA.