Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

E Ticket — cancellation

Dear Sir,
I got the e ticket which was the waiting under PNR [protected] and Transaction ID [protected].Journey date 15-04-09 Train name kamayani exp. and train no 1071. After charting charting only 1 passenger got the RAC. So it is not possible all 5 passenger to travel on asingle RAC.So cancel all 5 passenger under the above PNR no. [protected].KINDLY REFUND MY MONEY IN MY ACCOUNT AT THE EARLIEST, SO THAT WE CAN PLAN MY JOURNEY ACCORDINGLY.

E Ticket — refund

DEAR SIR,

I HAD BOOKED TWO TICKETS ON 20.07.2009[CHENNAI PATTAMBI CHENNAI]ANDTWO TICKETS ON 29.07.2009 REPECTIVELY, UNFORTUNITELY I COULD NOT UTILIZED THESE FOUR TICKETS
AND THESE FOUR TICKETS WERE CANCELLED ON 29.07.2009, BUT SO FAR REFUND RECEIVED FOR ONLY ONE TICKET ON 30.07.2009, BALANCE THREE TICKETS REFUND HAVE NOT RECEIVED YET. PLS DO THE NEEDFUL.
THANKS AND REGARDS
MELEPPURATH SIVADASAN

Sir, I want to cancell my train e ticket booked on 31.08.2009. My
Transaction ID-[protected]
PNR No. [protected]
Please cancel the above ticket.
Thank you.

Online Ticket — Ticket Cancellation

Hi,
Great day, this is N.Satyanarayana Murthy we have reserved a ticket from BANGLORE to GOWHATI on 12th dec 2009. We did not get any ticket but a sum of amount 6929/Rs had been deducted from my account.Even we got a bank statment for this. So, please update us on this at [protected] "chaithra.[protected]@gmail.com."
Awaiting for your quick reply

Thanks&Regards
Satyanarayana.
[protected]

E-ticket — cancellation of ticket

Dear Sir,

I wanted to cancel my todays e-ticket it was confirm, which booked from Aligarh to Azamgarh(Kaifiyat exp.Train)following are the details regarding the e-ticket..

PNR NO: [protected]
TRANCATION ID :[protected]
DATE OF JOURNEY IS[protected]

GSRTC — BUS I RUNNING WITHOUT CONDUCTOR

I've observed that GSRTC bus is running without conductor from bardoli to Kapadwanj.in morning 5.45am. they are not stopping bus at bus stop. pl take corrective action for that.
one another bus is running like this. from Surat to Mandavi.

Bus driver is refusing to sit pass holders.

yes i agree.

Dear Sir/Madam,

My complaint is that I booked two E ticket from GSRTC website. My date of journey on 18.05.2011. Starting point is : surat. My journey is from surat to veraval in sleeper bus service. My journey time is 20:30PM from surat. My PNR No is :G1336576.
The ticket amount was Rs560. for two adults.Cancel date 12.05.2011 and refund amount on net is showing Rs419.0..The reduction is in which process i would like to know because it has deducted Rs141.0.
So in my case I would like to get the refund into this case in my bank account.
Thanks,

Chetan Dobariya
Email Id:[protected]@rediffmail.com
Mobile No:[protected]

etickets — Didn't get the refund

I cancelled e-ticket but didn't get the refund in my A/C.
Transaction ID:[protected]
PNR No.[protected]
Class: SL,Train No.12129 Azad Hind Exp.<Date Of Journey:06/07/2011
From:Nagpur To: Howra
Name:Sunil Sinha M46 RLWL11/RLWL2
Mukund Sinha M16 RLWL12/RLWL3

My complaint is that I booked two E ticket from GSRTC website. My date of journey on 12/08/2011. Starting point is : AHMEDABAD . My journey is from AHMEDABAD to (mahuva) DIU in express bus service. My journey time is 7:00 PM from AHMEDABAD. My PNR No is :G1652447. So my complaint is when I with my family reached there on AHMEDABAD NEHRUNAGAR Bus stop and inquired for the respected bus, then suddenly Depo Incharge of AHMEDABAD NEHRUNAGAR told me that, this ticket which you have booked for 7.00 PM bus, will come in within 15min.After 15 min i have further inquired then depo incharge told me due to heavy rain, this bus is late for more than 1-2 hrs.After waiting till 9:30pm.Depo incharge Said That your bus was going under the Name AHMEDABAD-UNA but in my ticket mention that Service Start point is Ahmedabad and Service End point Diu.

So i laterly explain depo incharge to me that mistake in gsrtc ticket

So in my case I would like to get the refund into this case in my bank account. And strictly remove diu in place o[censored]NA on reservation menu, and also mention bus no., so no any problems occurs in future to other passengers.

Thanks,
Tejas Kachhadiya
[protected]

GSRTC — GSRTC (AHMEDABAD)

GSRTC (Ahmedabad) contact number[protected] never gets connected.Mr. Ashok Parikh (Jr. Assistant) replied in a very rude manner when asked for the assistance and disconnected the phone.

For GSRTC E-Ticket refund...

You have to send email to [protected]@yahoo.com and in massage body give detail about ticket like
Details of Ticket
1. PNR Number :
2. Date of Booking:
3. Journey Date :
4. From Place :
5. To Place :
6. Total Fare :
7. Trip Code :

also attach your e-ticket as PDF which was mailed to you by GSRTC service at time of Reservation.

based on your refund request they open your account and enable canceling your e-ticket
and they inform you by email that now you can cancel your e-ticket from your account
so by then you can login to your GSRTC account and cancel E-ticket with that particular PNR number.
within 7 working day, you will get your refund on your credit card account.
no need to register any complaint or no need to go to any help desk just you have to shoot an email to this email address.

if you have any queries then you can contact GSRTC help line for Refund : [protected]
Email : [protected]@yahoo.com

Thans,
Viral Munjapara
[protected]@yahoo.com

Dear Sir,

I wanted to cancel my todays e-ticket it was not confirm, which booked from bhopal to Allahabad(Kaifiyat exp.Train)following are the details regarding the e-ticket..
PNR NO: [protected]
TRANCATION ID :[protected]
DATE OF JOURNEY IS[protected]

GSRTC — GSRTC

I CLAIM ON YOU SIMPLE BUS COMMING ON BEHALF OF SLEEPER COACH. I WANT BACK DIFFERANCE MONEY TWO TICKET PNR NO.G2939194 JOURNEY DATE 16.6.2012 BARODA TO PALITANA TALETI

My complaint is that I booked E ticket from GSRTC website. My date of journey on 19.10.2012. Starting point is : surat. My journey is from surat to Chotila Highway in seating bus service. My journey time is 10:00PM from surat. My PNR No is :G3336887
The ticket amount was Rs925. the Bus Was Canceled so we didn't Travel
So in my case I would like to get the refund into this case in my bank account.
Thanks,

Amit Solani
Email Id:[protected]@gmail.com
Mobile No1:[protected]
Mobile No2:[protected]

1. PNR Number : GS340979
2. Date of Booking: 08/11/2012
3. Journey Date : 11/11/2012
4. From Place : Surat
5. To Place : Mehsana Highway
6. Total Fare : Rs. 426
7. Trip Code : 1900NVSDNRSL30

I have not got the e-ticket, but transiction has been done of Rs.426 from my account.
Transiction was done without any error but it was not showing the ticket in my GSRTC account.
In this case, I am expecting for the either refund or e-ticket.

Thanks.
mail-id: [protected]@gmail.com
Mob. No.:[protected]
[protected]

DEAR SIR,
1. PNR Number : GS354059
2. Date of Booking: 14/11/2012
3. Journey Date : 15/11/2012
4. From Place : MEHSANA
5. To Place : ANJAR
6. Total Fare : Rs. 334

WE ARE BOOKED ONLINE TIKET ON 15.11.2012 MEHSANA TO ANJAR

I have not got the e-ticket, but transiction has been done of Rs.334 from my account.
Transiction was done without any error but it was not showing the ticket in my GSRTC account.
In this case, I am expecting for the either refund or e-ticket.

THANKS,
ZALA RAMESHKUMAR L
MAIL; [protected]@YMAIL.COM
MO- [protected]

1. PNR Number :[protected]
2. Date of Booking: 16/11/2012
3. Journey Date : 03/12/2012
4. From Place : Surat
5. To Place : Amreli
6. Total Fare : Rs. 488
7. Trip Code : 1900srtbgrslp30
8. user id : ishansavaliya

I have not got the e-ticket, but transiction has been done of Rs.488 from my account.
Transiction was done without any error but it was not showing the ticket in my GSRTC account.
In this case, I am expecting for the either refund or e-ticket.

Thanks.
mail-id: [protected]@yahoo.co.in
Mob. No.:[protected]
[protected]

1. PNR Number : G3329870
2. Date of Booking: 14/10/2012
3. Journey Date : 12/11/2012
4. From Place : VAPI
5. To Place : PALANPUR
6. Total Fare : Rs. 504
7. Trip Code :1800VPIPLNGJR47

I have cancelled my above E-ticket on 8/11/2012 but still now my refundable amount rs. 397 not cradited in my account.
So. i requisted to you please refund my amount in my account.


Thanks.
mail-id: [protected]@yahoo.co.in
Mob. No.:[protected],
[protected]

1. PNR Number :[protected]
2. Date of Booking: 05/11/2012
3. Journey Date : 15/11/2012
4. From Place : META
5. To Place : SURAT
6. Total Fare : Rs. 280
7. Trip Code :1900METASRTSL15

I have not got the e-ticket, but transiction has been done of Rs.280 from my account.
Transiction was done without Bocking E-ticket showing & my transiction id was 000940 which i got from my HDFC CRADIT CARD costmor service
so, I am expecting for refund my amount in my account.

Thanks.
mail-id: [protected]@yahoo.co.in
Mob. No.:[protected],
[protected]

GSRTC — Not get Refund - MSRTC cancellation ticket

Hello,

I was cancel my GSRTC ticket at "10 Nov 2012". But still I can not get refund.

Can you please help it? check attached cancel ticket details.

Thanks,
Gaurang

1. PNR Number : G3655403
2. Date of Booking: 01/12/2012
3. Journey Date : 03/12/2012
4. From Place : BHAVNAGAR
5. To Place : BARODA
6. Total Fare : Rs. 141
7. Trip Code :1515BVNBRDGJR47

I have cancelled my above E-ticket on 03/12/2012 but still now my refundable amount Rs.100/= not cradited in my account.

So. i requisted to you please refund my amount in my account.

I hope you will consider the same and refund as soon as possible.


Hitesh R.joshi
[protected]@gmail.com

SUBJECT : Refund for non service of bus ''Surat -Anjar on 28/11/2012.







Respected Sir,

I bought a ticket of the bus ''Surat - Anjar for the date 28/11/2012 wide pnr no.G3627822 .
However on the travelling date i.e 28/11/2012 bus was not come till 02:55 am of 29/11/2012 inspite of time being 23:10 of 27/11/2012 . Therefore I had to go via another bus of gsrtc called ''Surat - Bhuj '' sleeper bus. I picked the bus at 02:55 am and also I was forced to buy tickets. Additionally I did not get the seats inspite of reservation and travelled inconveniently.
I therefore request you to refund my money of tickets in return of non service and also the inconvenience suffered by us.


I ALSO VISITED SITE FOR CANCELLATION OF TICKET BUT THE SAME IS SHOWN AS CONFIRMED. HOW IT IS POSSIBLE .
Do the needful in this matter.


HIMANI KUBADIA

Subject : E – ticket Refund not received

To,
Whom so ever it may concern,
Central Office,
GSRTC.

Respected Sir / Madam,
I had booked two different tickets on two different dates from my personal E-booking account. The amounts of fare were deducted from my Axis Bank account. Due to my personal reasons, I had cancelled both of the tickets before the dates of journey and I had received the messages that “The amount will be credited in your account within 07 days” but I have not received any refund in my Axis Bank account yet. The details of my both the tickets are as under :

Details of Ticket No. 1

Name : Bhavesh S. Thakkar
GSRTC E-Ticket A/c. ID : heermbst
Booked by : Bhavesh Thakkar
PNR No. : G3442333
Journey From : Bhavnagar to Surat
Date of Booking :[protected]
Date of Cancellation :[protected]
Date of Journey :[protected]
Departure Time : 20.00 Hours
Trip Code :1746MHVSRTSLP15
Class : SLEEPER
No. of Seats : 01 Adult
Seat Number : 11
Total Fare : 266.00

Details of Ticket No. 2

Name : Bhavesh S. Thakkar
GSRTC E-Ticket A/c. ID : heermbst
Booked by : Bhavesh Thakkar
PNR No. : G3604844
Journey From : Gandhinagar to Vasda
Date of Booking :[protected]
Date of Cancellation :[protected]
Date of Journey :[protected]
Departure Time : 19.00 Hours
Trip Code : 1902GNDAHWSLP15
Class : SLEEPER
No. of Seats : 02 Adults
Seat Number : 7 & 8
Total Fare : 542.00

Through the details of my both the tickets, it is very clear that 37 days have already passed since I cancelled my first ticket from Bhavnagar to Surat and 18 days have already passed since I cancelled my second ticket from Gandhinagar to Vasda but no refund has been credited to my Axis Bank account as I have checked my account details.
Sir, people have innate trust on GSRTC services and these types of cases are discredit to the prestige of GSRTC services. It is your moral duty to see whether these types of complaints are solved in time.

Please do the needful in these cases and help me to get my refund back as soon as possible.

Waiting for your quick and favourable response,

From :
Bhavesh S. Thakkar
IFIC Branch
DIET, Dang
Government of Gujarat
E-mail : bst.[protected]@gmail.com
Contact No. [protected]

Dear Sir,
Name:JASMIN KAKADIYA
Journy Date:20.12.2012
Bus Route:Kodinar To Surat
PNR No. : G3738233
Trip Code :1300KDNSRTEXP51
Account Name:chirag.raja
E Id : chirag.[protected]@gmail.com
Total Fair:221/-

Me Online Ticket Book Kareli Chhe. Ame Station Par Pahochya(4:10Pm) Tyare Bus nikali Gaye Hati. jyare Ticket Ma Time 4:40Pm No Lakhelo Chhe To Aap Ne Refund Karava namra Vinanti.

Dear sir/madam
I bookd may e-ticket for the journey on date of 23/12/2012 for the journey from Bapunagar to Junagadh at time of 22.00 of PNR no. of G3754641., trip code of 2150KSNJNDEX51, class EXPRESS. this bus was cancelled on the trip time.

so please concern my complaint and kindlly reffund my ticket payment in the account no. of [protected] as soon as possible.


Dr. Jignesh K. Ladani

Respected Sir,

I booked my e-tickit on 15-Nov-2012 for Ahmedabad To Vyara.pick up point(Ahmedabad CBS3).

PNR no:- G3511234
Trip Code: 2130ABDNIZARS30

But due to some emergency i have to cancel for my journey so i cancelled for the same...and till date i am not received any revert from u ...many time i called to your customer care but no one responding properly...

so please it's my humble request to u help me out for refund my money back..


My Tickit Details are under below:-


PNR Number:
G3511234
Journey Date:
15/11/2012
Journey From:
AHMEDABAD
Journey To:
VYARA
Trip Code:
2130ABDNIZARS30
Departure Time:
21:30 Hrs.
Class:
SLEEPER
Pickup Point:
AHMEDABAD CBS3
Platform No:
Service From:
AHMEDABAD
Service To:
NIZAR
No. of Seats:
6 (Adults=5 ; Children=1)
Seat No/s:
18, 19, 21, 22, 24, 25

1. PNR Number : G3856392
2. Date of Booking: 12/1/2013
3. Journey Date : 12/1/2013
4. From Place : Surat
5. To Place : Amreli
6. Total Fare : Rs.426
7. Trip Code :1630SRTKDNGJR47

I have cancelled my above E-ticket on 12/1/2013 but still now my refundable amount rs.426 not cradited in my account.
So. i requisted to you please refund my amount in my account.

i also aetteched E-Ticket Booking cancellation photo

Thanks.
mail-id: [protected]@gmail.com & [protected]@yahoo.com
Mob. No.:[protected],

My Name is Arti Chauhan PNR NO G 4073544
Trip Code 1130SRTNHRNRV46
Class : Volvo
Surat To Ahmedabad

Date 20/2/13

Amount :427

ST has strick on this day so please refund my amount

My mail id :- [protected]@hotmail.com

My Mobile :- [protected]

Adress ; A 504 Sanai Residency, Opp :- Pershuram Garden Adajan Surat

My Name is Tejal Malavi
PNR NO G4077503
Trip Code 1230VJPSRTEXP51
Class : Express
Ahmedabad to surat

Date 20/2/13

Amount :310

ST has strick on this day so please refund my amount

My mail id :[protected]@gmail.com

My Mobile :- [protected]

Adress ; 1, shrey appt.opp anand kalyan flat, ahmedabad

-ticket refund
Dear Sir/Madam,

My complaint is that I booked two E ticket from GSRTC website. My date of journey on 20/02/2011. Starting point is : CHITAL. My journey is from BAGSARA to SURAT in express bus service. My journey time is 7:10 PM from CHITAL My PNR No is :G4065728 So my complaint is when I reached there on CHITAL Bus stop and inquired for the respected bus, then suddenly Depo Incharge of CHITAL told me that, this ticket which you have booked for 7:10 PM bus, is already closed for more than 1 DAY..due to lack of drivers, this route bus is closed for more than 2 months.. If this bus is closed for more than 1 DAY than also it saw on the reservation menu. So my 717/- Rs is cut for 3 tickets and I didn't get refund from the office of CHITAL. So I have 2 manage myself for other transportation to go to SURAT.

So in my case I would like to get the refund into this case in my bank account. And strictly remove bus timing show on reservation menu, which has been closed, so no any problems occurs in future to other passengers.

Thanks,

Prayag Chavda.

PNR NO G4077031 ANE G4077245 AA 2 TICKET SURAT THI VIJAPUR NI DATE 19/02/13 NI BUS CANCEL THAVANE LIDHE REFUND AAPVA VINANTI. PASSENGER NAME HARESHBHAI {M 31} ANE MUKESHBHAI (M 37)

PNR NO G4077031 ANE G4077245 AA 2 TICKET SURAT THI VIJAPUR NI DATE 19/02/13 NI BUS CANCEL THAVANE LIDHE REFUND AAPVA VINANTI. PASSENGER NAME HARESHBHAI {M 31} ANE MUKESHBHAI (M 37)

PNR NO G4077245 SURAT THI VIJAPUR NI TICKET MUKESHBHAI NAM NI 6 DATE 19/02/13 NE SANJE 11 VAGE CANCEL THAYEL SE TO REFUND APVA VINANTI

PNR NO G4077245 SURAT THI VIJAPUR NI TICKET MUKESHBHAI NAM NI 6 DATE 19/02/13 NE SANJE 11 VAGE CANCEL THAYEL SE TO REFUND APVA VINANTI USER ID mangukiya2

My Name is Arti Chauhan PNR NO G 4073544
Trip Code 1130SRTNHRNRV46
Class : Volvo
Surat To Ahmedabad
This is 2 nd Reminder
Date 20/2/13

Amount :427

ST has strick on this day so please refund my amount

My mail id :- [protected]@hotmail.com

My Mobile :- [protected]

Adress ; A 504 Sanai Residency, Opp :- Pershuram Garden Adajan Surat

slleper ke badle seating ka bus diya tha par ab tak refund nahi mila hae
e ticket attatch hae.[protected] kumar valeja

Respected Sir,

I bought a ticket of the bus ''zalod-jasdan"
My Details are :
PNR Number : G4466871
Journey Date : 10/05/2013
Journey From :NADIAD
Journey To : RAJKOT
Trip Code : 1730ZLDJSDEXP51
Departure Time : 23:45 Hrs.
Class : EXPRESS
Pickup Point : NADIAD
Route No. : 2
Service From : ZALOD
Service To : JASDAN

However on the travelling date i.e 10/05/2012 at 11:45 pm bus was not come till 02:30 am of 11/05/2013.
Therefore I had to cancle my traveling.
I therefore request you to refund my money of tickets in return of non service and also the inconvenience suffered by us.


I ALSO VISITED SITE FOR CANCELLATION OF TICKET BUT THE SAME IS SHOWN AS CONFIRMED.
Do the needful in this matter.

PNR Number :[protected]
2. Date of Booking: 25/08/2012
3. Journey Date : 26/08/2012
4. From Place : morbi
5. To Place : adipur
6. Total Fare : Rs. 108
7. Trip Code : 1345smntnktex51
8. user id : nirav.aastha
9. Route of bus ; somnath-nakhatrana

I have not got the e-ticket, but transiction has been done of Rs.108 from my account.
Transiction was done without any error but it was not showing the ticket in my GSRTC account.
In this case, I am expecting for the either refund or e-ticket.

Email id:- [protected]@yahoo.co.in
Mob. No.:[protected]

PNR Number :[protected]
2. Date of Booking: 25/08/2012
3. Journey Date : 26/08/2012
4. From Place : morbi
5. To Place : adipur
6. Total Fare : Rs. 108
7. Trip Code : 1345smntnktex51
8. user id : nirav.aastha
9. Route of bus ; somnath-nakhatrana

I have not got the e-ticket, but transiction has been done of Rs.108 from my account.
Transiction was done without any error but it was not showing the ticket in my GSRTC account.
In this case, I am expecting for the either refund or e-ticket.

Email id:- [protected]@yahoo.co.in
Mob. No.:[protected]

Dear Sir/Madam,

My complaint is that I booked two E ticket from GSRTC website. My date of journey on 23/05/2013. Starting point is : Bapunagar (Ahmedabad). My journey is from Bapunagar to Jetpur in express bus service. My journey time is 10:00 PM from Bapunagar My PNR No is :G4569027 And Tripcode: 2150KSNJNDEX51.
My complaint is : I have CANCELl the Ticket by some Personal Reason. But I Still not Get My Refund Amount So Please Refund the Amount.




So in my case I would like to get the refund into this case in my bank account.

Thanks,
Kamlesh

Respected Sir, I have booked bus ticket from GSRTC site, my trax no. GS620555 amt. of Rs. 346.00 but from my bank account this money has been deducted twice 346.00 Rs. and I have got only one ticket for this trax.pl. tell when I will receive my refund money back to my account. PNR No. G4841503 baroda to bhavnagar date of journey 13/07/2013 bank txn no. [protected]. from information of my bank account I have two reference no.[protected] and[protected] from these which is actual txn and money is deducted for? pl. reply positively. contact:[protected] and e-mail : [protected]@yahoo.co.in

My complaint is that I booked E ticket from GSRTC website. My date of journey on 17/08/2013 Starting point is : JUNAGADH. My journey is from SOMNATH to PADARA in Sleeper bus service. My journey time is 20.20 PM from junagadh. My PNR No is :G4964602. So my complaint is when I reached there on junagadh Bus stop and inquired for the respected bus, then suddenly Depo Incharge of Junagadh told me that, this ticket which you have booked for 20.20 PM bus, is already i am waiting for 23.30 pm my works very importtant at 23.30 pm depot inchage junagadh tool bus brack down and your e ticket not allowed in other buses, your importtant work you go purchasa a new ticket then you go to your importtant journey, so my request my 241 FARE refund in my account,

So in my case I would like to get the refund into this case in my bank account. And strictly remove bus timing show on reservation menu, which has been closed, so no any problems occurs in future to other passengers.

Thanks,

Prayag Chavda.

I have booked e-ticket of journey by s.t.bus from vadodara to dhoraji, for my daughter Monika Maganbhai Thesia date of journey[protected] time:20.31. but due to cancel service from GSRTC on that date[protected] time 20.31. conductor write on e-ticket that service cancel of bus no. 8961 & sign. but till the date shown on internet that this bus fair is regular & confirm. So that I unable to cancel this ticket.
detail of booking are as under.
PNR NO. :4973718
SERVICE START PLACE : BARODA
SERVICE START POINT : BARODA
PASSENGER START POINT : BARODA
TIME OF DEPARTURE : 20:31 HRS.
PLATFORM NO. 1718
CLASS OF SERVICE : SLEEPER
PICKUP POINT : BARODA
SERVICE END POINT : JAMJODHPUR
PASSENGER END POINT : DHORAJI
TRIP CODE : 2031BRDJJPSLP30
NO. OF SEAT : 1
SEAT NO. 8
PASSENGER IN FORMATION : NAME :- THESIA MONIKA MAGANBHAI GENDER : FEM ALE
FAIR DETAIL : AMOUNT
BASIC 216-
RESERVATION FEE 7-
TOLL FEE 12-
__________________________________
GRANT TOTAL 235-

SO YOU ARE REQUESTED TO HELP ME LOAD THIS COMPLAIN TO GSRTC FOR REFUND PURPOSE AS EARLIEST PLEASE.
MY E-MAIL ADD- [protected]@gmail.com

yours truly.

M.L.THESIA
MOTINAGAR - NEAR KRISHNA SCHOOL - DHORAJI- 360410 ( DIST-RAJKOT-GUJARAT)

I have booked e-ticket of journey by s.t.bus from vadodara to dhoraji, for my daughter Monika Maganbhai Thesia date of journey[protected] time:20.31. but due to cancel service from GSRTC on that date[protected] time 20.31. conductor write on e-ticket that service cancel of bus no. 8961 & sign. but till the date shown on internet that this bus fair is regular & confirm. So that I unable to cancel this ticket.
detail of booking are as under.
PNR NO. :4973718
SERVICE START PLACE : BARODA
SERVICE START POINT : BARODA
PASSENGER START POINT : BARODA
TIME OF DEPARTURE : 20:31 HRS.
PLATFORM NO. 1718
CLASS OF SERVICE : SLEEPER
PICKUP POINT : BARODA
SERVICE END POINT : JAMJODHPUR
PASSENGER END POINT : DHORAJI
TRIP CODE : 2031BRDJJPSLP30
NO. OF SEAT : 1
SEAT NO. 8
PASSENGER IN FORMATION : NAME :- THESIA MONIKA MAGANBHAI GENDER : FEM ALE
FAIR DETAIL : AMOUNT
BASIC 216-
RESERVATION FEE 7-
TOLL FEE 12-
__________________________________
GRANT TOTAL 235-

SO YOU ARE REQUESTED TO HELP ME LOAD THIS COMPLAIN TO GSRTC FOR REFUND PURPOSE AS EARLIEST PLEASE.
MY E-MAIL ADD- [protected]@gmail.com

yours truly.

M.L.THESIA
MOTINAGAR - NEAR KRISHNA SCHOOL - DHORAJI- 360410 ( DIST-RAJKOT-GUJARAT)

SUBJECT : Refund for non service of bus ''Surat -Radhanpur on 05/10/2013.


Respected Sir,

I bought a ticket of the bus ''Surat - Radhanpur for the date 05/10/2013 wide pnr no.G5202260 .
However on the travelling date i.e 05/10/2013 bus was not come till 22:50 pm 0f 05/10/2013 inspite of time being 23:10pm of 05/10/2013 . Therefore I had to go via another bus of gsrtc called ''Surat - Radhanpur '' bus. I picked the bus at 23:15 pm and also I was forced to buy tickets. Additionally I did not get the seats inspite of reservation and travelled inconveniently.
I therefore request you to refund my money of tickets in return of non service and also the inconvenience suffered by us.


I ALSO VISITED SITE FOR CANCELLATION OF TICKET BUT THE SAME IS SHOWN AS CONFIRMED. HOW IT IS POSSIBLE .
Do the needful in this matter.


HIMANI KUBADIA

SUBJECT : Refund for non service of bus ''Surat -Radhanpur on 05/10/2013.


Respected Sir,

I bought a ticket of the bus ''Surat - Radhanpur for the date 05/10/2013 wide pnr no.G5202260 .
However on the travelling date i.e 05/10/2013 bus was not come till 22:50 pm 0f 05/10/2013 inspite of time being 23:10pm of 05/10/2013 . Therefore I had to go via another bus of gsrtc called ''Surat - Radhanpur '' bus. I picked the bus at 23:15 pm and also I was forced to buy tickets. Additionally I did not get the seats inspite of reservation and travelled inconveniently.
I therefore request you to refund my money of tickets in return of non service and also the inconvenience suffered by us.


I ALSO VISITED SITE FOR CANCELLATION OF TICKET BUT THE SAME IS SHOWN AS CONFIRMED. HOW IT IS POSSIBLE .
Do the needful in this matter.


Shreepal G Sheth

Subject : Refund of e ticket Sleeper Coach was canceled.

Respected Sir / Madam

My complaint is that I booked E ticket from GSRTC website. My date of journey on 15.10.2013. Starting point is : Dwarka. My journey is from Dwarka to Ahmedabad in seating bus service in Sleeper Class. My journey time is 7:00PM from Dwarka My PNR No is :G5221292
The ticket amount was Rs. 262.00. the Bus Was Canceled and another express bus was arranged So i have been Traveling this bus and i have journey with new ticket.
So in my case I would like to get the refund to my e ticket into this case in my bank account.
I have also attach my e ticket and express bus ticket.

I hope quick and speedy action taken by you.

Thanking You

Dhirubhai makwana
M [protected]
M [protected]

SUBJECT : Refund of difference of sleeper class and express bus.

Respected Sir,

1. PNR Number : G5219261
2. Journey Date : 09/10/2013
3. From Place : Jamnagar
4. To Place : Ahmedabad
5. Total Fare : Rs. 208
6. Trip Code :1900DWKAMJSLP30

I booked a ticket on sleeper class but express bus was came. So we was journey in express bus. So give me refund of difference of sleeper class and express bus fare on my Account.

Thanking you,

For,
D. H. Makwana
M. [protected]
M [protected]

Hi,
Respected Sir/Madam,
My complaint is that I booked an E ticket from GSRTC website. My date of journey was on 26/10/2013, starting point from Ahmedabad, Nehrunagar to Rajkot in express bus service with Trip Code 1800ABDJNDEXP51. My journey time was 6:00 PM.My PNR No was G5327295. I booked online on 25/10/2013 at around 9:30 PM.
So my complaint is that when I booked my ticket online I received message on the site that I would get my confirmation email and msg either so that I could print out that page to show for my registered confirmed booking during boarding on the bus. But I didn't get either email or msg for confirmation after booking. I waited for email and msg till afternoon on 26/10/2013. After that I try to call on help line number but didn't get reply. So by not getting confirmation email or msg from your side I couldn't board on the bus that I booked. And I had to take another bus for my journey.
So I request to refund my money that is Rs. 141/- that I paid for my online booking.
I have given my PNR detail and bus detail.
For Refund I am giving my bank details here.
Name : Dr Kartik Patel
Bank : Bank Of Baroda
Branch : S. P Colony
Account No. : [protected]
IFSC Code : BARB0SARD
Waiting for your favourable reply

Thanks,
Yours Sincerely
Dr Kartik Patel
[protected]

Hi,
Respected Sir/Madam,
My complaint is that I booked an E ticket from GSRTC website. My date of journey was on 26/10/2013, starting point from Ahmedabad, Nehrunagar to Rajkot in express bus service with Trip Code 1800ABDJNDEXP51. My journey time was 6:00 PM.My PNR No was G5327295. I booked online on 25/10/2013 at around 9:30 PM.
So my complaint is that when I booked my ticket online I received message on the site that I would get my confirmation email and msg either so that I could print out that page to show for my registered confirmed booking during boarding on the bus. But I didn't get either email or msg for confirmation after booking. I waited for email and msg till afternoon on 26/10/2013. After that I try to call on help line number but didn't get reply. So by not getting confirmation email or msg from your side I couldn't board on the bus that I booked. And I had to take another bus for my journey.
So I request to refund my money that is Rs. 141/- that I paid for my online booking.
I have given my PNR detail and bus detail.
For Refund I am giving my bank details here.
Name : Dr Kartik Patel
Bank : Bank Of Baroda
Branch : S. P Colony
Account No. : [protected]
IFSC Code : BARB0SARD
Waiting for your favourable reply

Thanks,
Yours Sincerely
Dr Kartik Patel
[protected]

SUBJECT : Refund of difference between sleeper class and express bus fare

Respected Sir/Madam,

1. PNR Number : G5252720
2. Journey Date : 01/11/2013
3. From Place : Mundra
4. To Place : Ahmedabad
5. Total Fare : Rs. 478(for two tickets)
6. Trip Code : 2030SNTVNANDS30

I booked two tickets on sleeper class but express bus(gurjar-nagri bus) came. So we travelled through express bus. So kindly refund amount of difference between sleeper class and express bus fare on my Account.

Thanks & Regards,
Haresh Patel
Mob.- [protected]

For GSRTC E-Ticket refund...

1. PNR Number :G5380092
2. Date of Booking:01/11/2013
3. Journey Date :08/11/2013
4. From Place :KESHOD
5. To Place :PADRA
6. Total Fare :680.00
7. Trip Code :1816SMNTPDRSL15


I was booked ticket in sleeper coach but that day bus was break down and simple bus coming in that place.


I Kindly request to you refund money of Rs. 198/- in my account.


Regards,

Chirag Kansagra

[protected]

PNR NO.G5857635
ROUTE NO.AMJABDDWK
TRIP CODE-2030AMJDWKSLP30
TRANSATI NO.8143247
JOUNEY TIME-14/01/2014
PICK UP POINT-IDER
DEPARTURE TIME-22.10 Hrs
SEAT NO.9, 10, 11
THIS BUS IS CANCEL AND MY REQVEST CHECK N PLEASE REFUND
MOBILE-[protected]
MAIL [protected]@yahoo.com

PNR NO.G5857635
ROUTE NO.AMJABDDWK
TRIP CODE-2030AMJDWKSLP30
TRANSATI NO.8143247
JOUNEY TIME-14/01/2014
PICK UP POINT-IDER
DEPARTURE TIME-22.10 Hrs
SEAT NO.9, 10, 11
THIS BUS IS CANCEL AND MY REQVEST CHECK N PLEASE REFUND amount-553.00
MOBILE-[protected]
MAIL [protected]@yahoo.com

To : gsrtc
refund payment because not provide ticket by gsrtc.
transaction no. (1)GS890652 Dt. 04/02/2014 Rs.606/- and (2) GS890829 Dt.05/02/2014 Rs.606/- Both ticket for valod to Gandhinagar

So. i requisted to you please refund my amount in my account.

I hope you will consider the same and refund as soon as possible.

Mayur D Brahmbhatt
Email id : [protected]@gmail.com

SIR,

I WAS BOOKED E-TICKET FROM VADODARA TO RAJKOT IN VADODARA JUNDAGADH EXPRESS
TIME OF THE BUS IS 10.00 AM FROM VADODARA

I WAS AT BUS STAND FROM 9.30 ONWARD BUT NO BUS CAME ON STAND.
I WAS GONE FOR ENQIRY, AND DEPO MANAGER/CLERK TOLD ME THAT THERE IS NO BUS SERVICE BETWEEN VADODARA TO JUNAGADH BUT THERE IS VAGHODIA TO JUNAGADH SERICE IS AVAILABLE AND YOUR TICKET IS BOOKED IN THIS SERIVE.
SIR, THIS IS ABSOLUTELY WRONG THAT I BOOKED MY TKT IN VADODARA -JUNAGADH AND BUS IS FROM VAGHODIA JUNAGADH
I MISSED MY JOURNEY KINDLY REFUND ME FARE MY DETAILS IS :

PNR- G6051809
DATE OF BOOKING 13/02/2014
DATE OF JOURNEY 16/02/2014
FROM PLACE - VADODARA
TO PLACE - RAJKOT
TRIP CODE - 1000BRDJNDEXP51
FARE - 194

KINDLY REFUND ME

REGARDS

R D ZALA

Dear Sir,

My complain is that i booked two sleeper seats E-ticket from GSRTC website.My date of journey on 27/05/2014. Bus-RAPAR-SURAT.
My journey is from DhinojMSN to Surat in sleeper class bus- Rapar-Surat. My departure time is 22:45 Hrs at DhinojMSN.
PNR No.-G6687741. Trip code - 1900RPRSRTSLP15.BANK TXN NO.-293332. OB Reference No.- GS1045292. Seat no/s: 4, 5.
Class- Sleeper. Total Fare : 694/- Rs.

Bus not reach at the DhinojMSN station. I had wait from 22:10 to 24:55.

Please refund my total fare :- 694/- Rs. in my bank account.

Thank you sir,

Pradip K. Patel.

Respected Sir,

Sir, I have tried to book the 2 tickets from ahmedabad to savarkundla in ahmedabad-jafrabad but due to some reasons the ticket was not booked but the payment is made,
So please refund my payment.

I am booked 5 tickets from vadodara to to thana
(M.H)
And I am not traveling toda becbecause I am booked ticket by my mistake I am traveling 3 Nov 2014
So please give me my money refund in my booked account.

And how to others proses for r refnd give me best reply in my eyes mail I d- [protected]@gmail.com

1. PNR Number : G8325983
2. Date of Booking: 09/01/2015
3. Journey Date :09/01/2015
4. From Place :NASIK
5. To Place : AHMEDABAD PALDI
6. Total Fare : Rs. 1043
7. Trip Code : 1700SHRDNHRNRVL
I BOOK BUSTICKET FROM NASIK TO AHMEDABAD PALADI VALVOBUS AS ON 9/01/2015 TIME 18.35 BUT DUE TO SOME REASON BUS CANCLED SO, I AM EXPECTING FOR REFUND MY AMOUNT IN MY FRANCHES (AKSHAY TRAVELS NASIK) ACCOUNT .
THANKS.
AKSHAY TRAVELS NASIK

Dear Sir/Madam,

My complaint is that I booked two E ticket from GSRTC website. My date
of journey on 21/02/2015. Starting point is : Bardoli. My journey is
from Bardoli to Ahmedabad in sleeper bus service. My journey time is 23.05
PM from Bardoli. My PNR No is :G8813063. So my complaint is when I
reached there on Bardoli Bus stop and inquired for the respected bus,
then suddenly Depo Incharge of Bardoli told me that, this ticket which
you have booked for 23.05 PM bus, is probable break down or other technical problem..for that bus was not came to bus stop. i was waited there apprimately 2 hours after original time of bus.
So my 436/- Rs is cut for 2 tickets.
So in my case I would like to get the refund into this case in my bank
account.

Thanks,

Amit Pandey

Ticket Not provided as transaction failed & Amount deducted.

I have booked online ticket for Ahmedabad to Rajkot Volvo for Journey Date : 28.11.2014. Amount of Rs. 399 has been debited against the same. However ticket has not allotted. Still Refund is not deposited in my account.

my pnr numbber-G12563604, DOJ-10/06/2016, FROM RAJKOT TO AHMDABAD A/C VOLVO GSRTS BOOK E-TICKET BUT NOT RECD.ON MY EMAIL ID TKT., SO I REQUEST PL FORWARD TKT PRINT ON MY EMAIL ID IS bhatia.[protected]@gmail.com

hello sir/mem,

my name is denisa korat. i booked 1 ticket on 5/7/16 for going from AHMEDBAD ISCON CROSS ROAD TO VIRPUR ON6/7/16. the bus name was MANSA TO SOMNATH. Departure time is 17:40, i already reach iscon at 17:30, i'm waiting 1 hour for bus. when i go to nehrunagar bus stand, the concern person told me the MANSA-SOMNATH bus already gone on 17:25.

please refund my tickets rate. its not my mistake. so please kindly provide me my money.
my PNR NO. - G12731460 and Trip code is 1545MNSSMNTEX51.

Dear sir,

I travelled in gsrtc bus on 30th october 2017 from Jamnagar to Vadodara .For that I booked online ticket but because of I just forgotten my idcard conductor hadn't allow that ticket .so, i baught new ticket for my journy second time and conductor told me that i will surely get refund for that online ticket.

Bus no was:GJ18 J2163. I have attached new bus ticket and old bus ticket also here.

please, posible give me refund as soon as.

regards
savji parmar

Dear Sir,
We booked online ticket UNA to Ahmedabad Bapunagar (05 Seats). ticket details (PNR No.G[protected]OB Ref.No. GS[protected]Trip code-2130KDNGNDSLP30) (Journey date-13.01.2020 time - 22.30) (Sleeper Seat no.19, 20, 23, 24, 25) (Boardindpt- UNA) (Passenger Name 1-Mahendrabhai M Sarvaiya, 2-Geetaben M Sarvaiya, 3-Akshaykumar M Sarvaiya, 4-Trupti A Sarvaiya, 5-Kirtan M Sarvaiya). ( Total Ticket Amt Rs.1040)
REASON FOR REFUND :- Dear sir on 13.1.2020 @ time 8.45 PM my father Mahendrabhai Sarvaiya (One of passenger of booked tickit) Suddenly had heavy chest pain in heart and he can not able to jorney like this moment so that's the REASON we all 5 family members had not JOURNEY on that day for booked ticket. I try to cancel that ticket but it's not done I also call to customer care but i did not get any reasonable help from representative.
my bank details - STATE BANK OF INDIA, A/c No-[protected], Name - Akshaykumar M Sarvaiya IFSC code - SBIN0060434
Dear Sir Medical Emergency is not our hand so kind do needfull help to me and please REFUNG my amount in above bank account.

Thanks.
Mo-[protected]
E.mail-Sarvaiya.[protected]@gmail.com

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This practice should be ignored, rather I suggest, throw down/throw away the napkin/handkerchief from the seat & on inquiry tell the so called claimant he overshot the bulls eye while placing/aiming the napkin. Give Tit for Tat. Ask him politely - Will he/she Next place the Napkin on the CM/PM's chair and claim it too.

In India rather Indian need to change their attitude & Question nonsense practises. Do we book Sleepers in the Indian Railways by placing Napkins? NO! The very same Indians when abroad follow all rules & regulations of the countries they reside in as they are aware of the strict penalties their. This Chalta Hai Attitude needs to be looked into & changed. Demand Change & Get It.

Dear sir,

I am an Safety engineer in L&T company. It was observed that the GSRTC related all buses are going overspeed and drivers are overtaking the other vehicles. As per safety norms this is very serious matter.Here i am requesting please take proper necessory action at your end.

Thanking you,

Regards,

Naresh.G
Sr.Safety Engineer,
L&T Company.

Dear Sir,
I am Enginner in RO Company. i am updown Mandvi to Bardoli in Surat Dist.. my company time is 9 to 6 PM. Mandvi depo bus No. Gj 18 1726 started in surat at 5.30 PM but Last 3 Month bus is not coming in regulerly. it is 1 to 1.5 Hr. late every day. driver working batch no. 1842 Sanjaybhai in mandvi depo. he is one of the driver, Bus not running regularly.
We are requesting please take serious action your end.
Thanking You

Regards

MEHUL PATEL
WATECH RO SYSTEM (I) PVT. LTD.

to concerned GSRTC controller & Incharge,

I hade booked e-ticket for my relative on 13.12.2011 from Ahmedabad to Dahod (servive route Morbi to Dahod) in sleeper coach was on 10.30pm timing. When asked to the controller 10.30pm to 11.00pm they tolld bus not came till. After that we asked controller to see ticket carefully and guide us why these 10.30 pm bus is still not came. He told there are no such sleeper coach bus on ahmedabad route his ticket is false, you go in another bus and take ticket for that bus. If that tickes taken from GSRTC site is false than GSRTC is froud who are looting the money of public.
GSRTC are not refunding the money for e-ticket booked money. in whose pocket these money are going. GSRTC has started new fraud initiative to loot the public. please stop this...

If the buses are not there on route then remove from site, which lead to harrasment only. or close these fruds site.

Dear sir,
I have lodge above complain, mentioned for Ahmedabad to Dahod sleeper coach on 13.02.2011 at 10:30pm (sory above date mentioned was mistake 13.12.2011).
Bus route was Morbi-Ahmedabad-Dahod, Afer rigorous inquiry we found that Sleeper bus was there on said route, but due to some reasons (may be bus was full, even one ticket was booked for Ahmedabad to Dahod..!) operator want to bypass the ahmedabad main bus station!,
Thanks to Ahmedabad GSRTC controllers, they have paid attention and inquired about bus and the bus came at 2 o'clock of night (3 and half hour late than mentioned) but once again thanxs to Ahmedabad GSRTC controllers for the support at least bus was came.

But only one concern, any city on the defined route shall not be bypassed by any bus operator.

No complains against any one, please think for someone are in urgent need.

Thanks

respacted sir,

i am tushar from bharuch, this is the 3rd time im loosing my bag from the gnfc pick up stand at bharuch, last month i was traveling for baroda i went gnfc bus stand at night, i went to ask a bus information within that short time i lost my bag from the stand, and this is not a first time im loosing this is the third time am loosing my luggage, so i want to ask you about the shop owners and feriyas at the depot are they relible and authorised at all the gsrtc pick up stands and st depo and please ckek their aothurity letters at alll the depots and stands,
thanking you
tushar modi,
bharuch

Respected Sir,

I am Nirmit J. Patel from Vardhari Ta- Lunawada Dist: Panchmahal. Dear sir my request is in our village more than 7 thousand people are living. and about 15 village people pick up buses in our village. Before two years ago all the buses are coming in our village. But suddenly all the depot buses are not coming in our village. All the buses are passed about two kilometer away from our village. Our village between Balashinor and Lunawada state highway 54. Your corporation buses ( Local and Express) from various depot like Lunawada, Santrampur, Zalod, Dahod, Balashinor, Kadi, Ahmedabad, Viramgam, Matar, Nadiad, Kheda, Anand, Borsad, Mehsana, Rajkot, Kutch, Bhuj, Gandhidham, Jamnagar, Gondal And other various depot etc., 24 hours running from this highway. So many people from our village and other village are traveling your buses with luggage. This reason so many hardship suffered by this people.
My request is that this buses are coming in Varadhari Bazar and necessary action taken by your corporation immediately.
Thanking You...
NIRMIT J. PATEL
ADVOCATE,
GUJRAT HIGHCOURT,
AHMEDABAD.

I was booked my ticket on 13 Aug 2011 but after book some error was come but my amount is cut from my ICICI cradit card account.
Date : 13/08/2011
Transaction Number : 75105171228000073567894
Transaction Details: GUJARAT ST ROAD TRAN C
Transaction Rs : Rs. 808.00(DR)
Place : Veraval to Gandhinagar (time 22:00)

My UserID : shankar.gidwani

I am very much warred about same.

Please do the needful.

Thanks & Regards,
Shankar Gidwani
[protected]

SIR,
This is to complaint that the i was travelling by GSRTC bus. I started from Surat at 6 pm for Nashik. The bus was from Surat to Pune the driver stopped the bus at Saputara at 11:30 for dinner, why cant he stop at some other place for dinner ? the food was not so good and there was only thali (rice plate) nothing else was there, so we have to eat only the food which they give, so don't you think this is not fare from GSRTC side. You should give strict information's to driver that to stop the bus at good place where passengers get good food according to passengers comfort.

Dear sir,

Name - Sonesh Pravinkumar Barot
Complain - Against Conductor - Driver
Bus Number - Gj18 Y 3408
I was @ surat bus station on the night of 24th august ., and wanna go to kim chokdi which is stated 30 kilometer far from surat...
i asked thrice to driver and conductor both like: i wanna go kim chokdi they said ok we will drop you there...i said ok ...and i started travelling...in the between of period travelling i founded that .the bus was going vapi-valsad

when conductor came to me for ticket i said wanna go kim chokdi he said ok...and took 15 rupees from me and didn't gave me ticket...

in the middle of night he stopped a bus @ very dangerous place where is nobody ...and said you will get auto from here...and he denied that he said we will drop you kim chokdi...

And i faced a lot trouble that night to get auto ...to get bus and another vehicle from that place... so want proper revert of this complaint...

Contact No - [protected]

DEAR SIR,
I BOOK 1 TICKET PATAN-BARODA 5.15a.m BUS GUJARNAGRI.I ALWAYS MONDAY BOOKING TICKET GUJARNAGRI, BUT BUS DEPO ALLOW EXPRESS BUS NOT PUT THE GUJRNAGRI AND I LOSS MY MONY, BCOZ I PAY GUJARNGRI PAYMENT.

REGARDS
HARDIK PATEL
[protected]

L&T Vadodara Bharuch — PF Complaint

Emp No:385841
PF/NO/ KN/35224/000000
Name: Javed Ghanchi
Karjan...
MO: [protected] Plzz Coll

Dear Sir,
I am Engineer in RO Company. i am up down Mandvi to Bardoli in Surat Dist. My company time is 10 to 7 PM. Bardoli depo bus No. Gj 18 1872 or 4596 started in bardoli to Mandvi. Its started time at 7.00 PM but Last 15 days bus is not started right time & Bus going on very slowly. We are compliant conductor his answered not right. Mandvi to bardoli distance is 30 KM (45 Min.) timing taken 1.5 Hr. so Timing are so west. Conductor Dhirubhai Batch no. 6752 & driver batch no. 104. Driver says to passenger we are reach 10 O' clock at bardoli.
MEHUL PATEl
WaTech Ro System(I) Pvt. Ltd.

I am posting this complainit is consumer forum and every where I can. Every potential passenger should know this before they book their ticket.

I booked an E-ticked from Vadodara to A'bad in GSRTC AC Luxury which was suppose to reach Vadodara at 5:00 pm. The Bus was comming from Ankleshwar. The pick point mentioned in the ticket was Vadodara, the station for "GSRTC AC bus" is at Sayaji gunj opposite railway station. I reached there at 4:30 p.m. I inquired about the bus but no one responded. At 5:15 when the bus did not arrive I inquired again, then a person in the office (who was not there earlier) told me that he was not even sure if such a bus existed!!! he said that this bus probably does not enter Vadodara and if at all it does, then not at Sayaji gunj (the actual AC bus station ). He said it would probably come to Nizampura (a temporary bus station not for AC buses) .

The point is.

(1)It was not mentioned in the ticket that the pick up point in Vadodara i.e. is it Railway station or Nizampura!!.
(2)No one was even sure if this bus ever came to Vadodara.
(3)There was no responsible person, who could give a timely reply.

I then boarded another A.C Volvo for which I had to pay separately as the conductor told me that they have nothing to do with "that GSRTC bus".

The moot point is that I want my refund as it is my right.

All these complaints can go long way and can result into a disaster for GSRTC.
I am posting this complainit is consumer forum and every where I can. Every potential passenger should know this before they book their ticket.

sir, my complain is i was travel in PALANPUR SHIRADI bus on[protected] aprroximately 5.00p.m. the conductor did not give any changes to any passengers. when passenger asking him he give rude answers like (puri bus ke paise baki he!!!) my stand was PALADI (ahmedabad) i was with family include my 8 years son.when stand arrived the conductor said quick !! quick! we have no time !!! step down bus immegiately !!! i have said to him mr. i am with family and we can not leave immediately !!! the conductor said that you should travel other bus next time!!!
due to such type of rude staff G S R T C always give big losses

GSRTC — TIMING AND BUS CONDITION

My self Bhushan Shah doing up down from veraval to talala since last 5 months.

Veraval to talala bus at 8.15 does not come in time every day and also bus condition is in very bad condition.

Regards,
Bhushan Shah
[protected]

It has been observed that while doing E-Booking for the Route of Jafrabad-Vadodara (GurjerNagri) or Vadodara-Jafrabad (GurjerNagri), the expenses which was taken is of GurjerNagri Class but in actual Express Class bus was alloted to the Same route.

Expenses of GurjerNagri Bus was taken and in actual Express Class came for the same service.

so in order not to cheat to the GSRTC customer, it was a humble request to allot the same Class bus for which the customer has been paying for.

Please do needful,

Regards,
Javed Parmar

Hello sir,
I am from Surat.Surat Depo manager is never receive our call, and if he receive then he give answer lie.sometime he told us that your rout is not important.Manager's Number is [protected].

dear sir,
I Am complain ageince the not stoping bus at the thanthithaiya(kadodra surat) bus stop,
all the buses are pasing from the thanthithaiya bus stop they are can't stoping them bus in the stop.
some buses are lick the (surat-songhad, surat-vyara, surat-antapur, surat-vasda, etc) the all buses are not stoped at the thanthithaiya bus stop. if some day they are passing emti but they not stop in the stop.
all the bus drivers and condectors are verry rudllly behaver with the pasingers.
i wiss you read my complein and done some serious axion agains the all.

Dear sir,
I am daily up-down from Ahmedabad to Gandhinagar. and i face the problem that there is a stop near ch-0 circle but most of buses are not stop at Proper bus-stand and they make a new stop near by bus stop and bus stand is expanded from ch-0 bus-stand to infocity gate no-1. so i request u to make a proper bus stop for all passenger not make own bus stop for regular passenger. and take action for it. i was done by driver and conductor.some driver and conductor told us that stand far from bus stop otherwise lots of passengers had came in to bus. then tell me whats the meaning of bus if bus is for few person.so kindly take the action against for all bus conductor and driver who had done this kind of behavior. for that from your department please come at ch-0 circle bus-stand and check the problem at 6:20 PM

This is pinky. I use the bus for my office work up and down. Morning I use to go at 9:30 am from vadaj and evening I use to come at 6:25 pm from gandhinagar ch-0 circle. The bus is going in this route but not stop at bus-stand and other passenger make a new bust-stand for them and its stand expanded area for personal bus-stop is from ch-0 bus stand to infocity gate no-1 that it is far from proper Bus-stand. so real problem is every bus is not stop at proper bus-stop but stop at different places. so other people are not getting the bus. and other buses does not stop at ch-0 circle.Due to this many people are suffering. The people are not able to reach the home at proper time. So kindly take this issue in a serious manner and solve this for public. Thank you sir.

GSRTC VOLVO — Driver didnt stop the bus

I have booked my ticket online for Volvo Baroda to Ahmadabad and i was waiting at the stop. at the same point every single Volvo has make their stop and the one which i have to take that bus didn't stop and the bad words used by the driver so please take action against the driver

Dear sir,

I have complain against gsrtc ticket conductor. I was going to adalaj to Thaltej by gsrtc bus number GJ 18 Y 5556 bus rout Unja to sarkhej. Dated on 16 march 2013. Time 3pm to 4pm.
I had no change of 13 rs so I gave him 100 rs so he told me without change you can not sit in bus and he gave me all rust notes of my money and he was told me if you have no change you have to keep rust notes .
Please take action against his conductor so he never fight with other passenger .
He was talking with big bad words in presence of elder and women's .

Dear sir,

I have complain against gsrtc ticket conductor. I was going to adalaj to Thaltej by gsrtc bus number GJ 18 Y 5556 bus rout Unja to sarkhej. Dated on 16 march 2013. Time 3pm to 4pm.
I had no change of 13 rs so I gave him 100 rs so he told me without change you can not sit in bus and he gave me all rust notes of my money and he was told me if you have no change you have to keep rust notes .
Please take action against his conductor so he never fight with other passenger .
He was talking with big bad words in presence of elder and women's .

Dear Sir,
I got pass from pathikashram gandhinagar, i filled all details in pass form with photograph, i was not given i-card. and it is written in my pass "there is no i-card", however conductor doesn't allow me to travel on my pass and the person who issued pass hasn't given me i card. i paid rs.1584 n for pass n still purchasing ticket. plz make your process trandperent and user friendly.
one more thing what is d logic behing booking ticket online and then having print of it when one can carry msg frm gsrtc in mobile or tablet...
take any of your employee, they are expert in fighting without reason and they have no sense of how to talk or what to speak...

do something if you really want to improve system

Dear Sir,
I am working in Vadodara as a electrical Inspector. I am from PATAN (N.G.). I tried to book online e ticket. During process deduct my amount from account but ticket not booked. This problem informed on GSRTC help no.[protected]. After i went to PATAN bus station (PATAN) on 3:00 PM for ticket booking but all office's door shut down. In one room some employee are seating but room's door is closed at inner side. I talk to him via window for ticket booking but he replies in bad language like today is Sunday so booking is not open and booking officer is not present so not possible and speaks loudly. After that i called GSRTC help no.[protected] and told him first he supported. But after he also not supporting him.
How it possible to booking is not possible on sunday?
If not possible then why buses are running and offices are open.

sir,
I am living in narol and my working place is gandhinagar.I started comming by the bus which comes from narol to gandhinagar sachivalya . I bought the ticket of rs. 23(twenty three) from narol to ch 3 vide ticket no 000015 and sit inside the bus. when the bus started than one person oted that you getup from this sit because this sit is reserved for me because i am travelling by this bus since last years and cunductor also came in his support .
I want to ask ----
1. Is it the the way to insult the passenger.
2.Are you alloting any reserve seats to the passenger travelling on the monthly passes.
3.If you are alloting the reserving seats to the the conductor should show me the authority of reserved seats.
sudhir kumar m-[protected] [protected]@gmail.com

Hi,
I am Bhavesh Umraniya and recently[protected] I traveled by GSRTC by advanced booking facility from GSRTC. On the Site it is showing total 3.30hrs journey only and it took more than 6.00 hrs. Its original time is shown in the inernt is 17.45 at Surendranagar and will reach Baroda at 21.15. But the truth is that bus cam e at Surendranagar Station at 18.50 and I reached baroda midnight 01.30 at Baroda bus station.

How discusting GSRTC, I mean where it is matching the time with Online time table which I have booked. I will never use GRSTC in future and will share with everyone too about my this very bad experience. Its not like that this is first time bus is late, The driver himself and the "may i help desk" both said that this is daily problem reaching late.
Please do something for this, at least from future passenger because I will never travel by GSRTC again. and plese update time in online reservation so please get to know when they will reach at their destination.

Thanks,
Bhavesh Umraniya
[protected]

Respected Sir I have May Problem Of Nadiad division Bus Fagvel to Vadodra. I am Daily Updown Morning 7:00 a.m. and Down time 6:10 P.M. Driver is Miss Behavior to all Passenger Like Right Stop not Stay and Journey time Tap Audio Full Volume On. So Many Passenger Had acting.Many Many time Told u Why r U but He Tell to all Passenger my Bus I m Possible every Thing Who r u Tell Me. u r Not My Boss. ok and U r May Time Tell Me so I action i m Not Comming and bus is Close this Root. So Plz. Help Me.

dear sir,
how mouch complain solved.
ahmedabad to surat volvo driver dont stop to national high.alredy bus empty.driver and conducteor behaivior not good.

Respected Sir,

I am yunus Patel from chancvel Ta- vagra Dist: bharuch gujrat. pin:392140
. Dear sir my request is in our village more than 4 thousand people are living. and bus are coming in our villagI But suddenly buses are not coming in our village. All the buses are passed about five kilometer away from our villlage. So many people from our village and other village are traveling your buses.
. I take this opportunity to put some serious concerns of the village chanchvel. This village is still populated with up to 4000 People out of which nearly 40% are adiwasi's. Unfortunately this village still don't have enough facilities to travel.
But suddenly buses are not coming in our village. All the buses are passed about five kilometer away from our villlage. So many people from our village and other village are traveling your buses.
My request and necessary action taken by your corporation immediately.
Thanking You...

Respected Sir,

I am yunus Patel from chancvel Ta- vagra Dist: bharuch gujrat. pin:392140
. Dear sir my request is in our village chanchvel
. I take this opportunity to put some serious concerns of the village chanchvel. This village is still populated with up to 4000 People out of which nearly 40% are adiwasi's. Unfortunately this village still don't have enough facilities to travel.
But suddenly buses are not coming in our village. All the buses are passed about five kilometer away from our villlage. So many people from our village and other village are traveling your buses.
My request and necessary action taken by your corporation immediately.
Thanking You...

Most of buses running in over. Time...pls.. Change bus and update new engine..

No timimg fix in villages bus or bus go time to erli or late so no gegment dind for thos timimng...

Respected sir,
buses which is not belongs to siddhpur depo
is not enter in siddhpur bus station...
conductors give us ticket for siddhpur bus station but they leave us on siddhpur high way...
they talk with us very roughly an says that bus will not reach to siddhpur bus station even they written that bus must go to the bus station
what to do sir
please help us
your sincearly,
citizen of siddhpur

Dear sir,
I am working in Himmatnagar and my rasidant Place is Modasa. Between himatnagr and modasa 50 k.m. distance. All hte leading insurance company and all the big factoryes and other company are in himatnagar. so lot's of Graduate and who have big degree they are traveling Himatnagar and Modasa. Sir we have pass . Our duty finished time is 6:30 but after 6:00 PM not bus are avalibal. second bus is coming 7:30 and last is 8:30. bus not coming regularly. we have give wreeten complace fiwe many time to bus depo managare at Himatnagar depo but no give us suport . rquest you to arange one bus at 7:00 PM. it must requer at that time.

Sir,

this is not a complaint but just an inquiry for which master cards are acceptable for on line booking/reservation. I am having Bank of India master cum debit card, so is it acceptable or not? If not which cards are acceptable ? Pleas let me know at the earliest. My mail ID id is [protected]@yahoo.com


Thanking you

B R Bhatt,
Nashik

All the GSRTC buses are smelling because nobody is cleaning the bus. Charging plugs are not working. Glass of windows are not moving.
It's very poor condition of GSRTC department.
Please improve, it's property of government. GSRTC department is spoiling the property.
It's shame on you people.

I want to inform that Ahmedabad Amreli is much dirty and Not proper clean..As it was late also today.
If Bus can not clean then why did you send the bus for journey.
In this time diseases spread so much .
It is not good for our health.