Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

Hello gsrtc all rajkot to morbi and morbi to rajkot bus is full no sit available passenger and bus is fully full passenger stand up in midam line so please number of bus on this rought are increasing please.

Sir/mam,
I have been using services of gsrtc app from a long time and have never faced such issue.

Today[protected] i had a booking for Lunawada for bus travelling from Surat to Lunawada which was showing time 9:05am i waited for 10:15 am but the bus did not show up. I also have confirmed with the inquiry counter and they also could confirm that the bus did not come. After taking other bus i received a call at 10:39am from the bus which I had booked prior. Unfortunately I could not take that bus.

After waiting for over an hour i hesitantly had to take an other bus and had to pay money for that.

I would like to get full refund of my ticket as I did not use the service which I was promised for.

Hope GSRTC would take prompt action on this and rebuild trust.

My PNR number:G55133218

I am traveling by pnr no G55080801 but i do not get my seat because of conductor set seat himself not as per the rules and layout of GSRTC and conductor tell me go to police. I tell them i am fight for my rights of booking policy. But conductor threat me whatever you have do. And also your customer care number service not provide me guidance and Miss behave and not given satisfy answer.

Every time Rajkot to Diu bus time is 2:30 but departure at 3:30 every day.
Every Saturday bus is breakdown and repairing at Gondal depo.
Every time bus delay reach at his destination.
Bus start at Gondal depo then why not proper check by drivers.
Very bad experience and people are dissatisfied

In Ahmedabad Central bus station, toilets are too much dirty that we can't use it. They are collecting money for toilet but don't maintain proper cleaning. Please do the needful.

Pnr no. G55077575 i booked gurjanagari but vehicle is delux gj18z5948 booking information is wring showing and passenger paid for gurjarnagari and vehicle actual is delux this is fraud with passengers by gsrtc

Dear Sir/Madam,
I booked a bus ticket ( PNR- G50279909 and Ref.No/OB no- GS[protected] of amount 822 from www.gsrtc.in and canceled on the same day around the evening. As per gsrtc refund policy refund money will credit into the client's account in 7 to 21 days but today is[protected] it's now around 113 days but still I have not received any refund. I tried to resolve this via customer support but he/she did not answer properly. So I want to complain against gsrtc for not refunding till now and in resolution i want full refund amount of ticket.

Jenish Dhanani.
[protected]
[protected]@gmail.com

The driver didn't stop the bus for an aged lady(with tickit from morbi) who went for toilet she is patient of dibitis, high bp and colestrol. at bhachau and left her at the stop. The driver tossed out the bag of the passanger.tickit money is not given back to her.the bus driver behave very badly with that aged lady and shouted on her bus number express GJ 18Z6108 The name of the driver is lakhan gadhvi who is very misbehaving

Write with Jai Bharat and tell that-

The Kapadvanj- Vansada bus run by you often breaks down. Due to this every day passenger, driver and conductor are annoyed.All passengers are experiencing this distress again and again..
It is a humble request sir that a new bus or a bus in good condition should be provide, as 75% of the passengers in this bus are daily commuters. . Hope you will understand the problem and take appropriate action. Hoping for your reply..
bus no-Gj_18_6138
Gj-18-z-6315

Recently i visited and ahmedabad Gita mandir bus station, and when i had gone go to use the toilet facility, there was a man standing there and collecting fees for the use of toilet

Whereas there was a board outside the toilet that no money has to be given for the toilet use, then also the man sitting inside was collecting 5 rupees per person for the urinal use.

I urge you to look into this matter, hence one poor can't afford 5 rupees for the basic facilities.

I’m writing this to complain about Khambhat depot’s bus Ambaji -Khambhat. Before Covid-19 lockdown this bus’s departure time from Ahmedabad was 9:15PM and from Khambhat it was 8AM.But after Covid-19 outbreak bus timings changed by the authorities don’t know exactly by whom? And now this bus departs from Khambhat at 7:45AM and from Ahmedabad at 8:45PM. After 8:45PM there is an another bus and the last bus for Khambhat called Disa- Khambhat whose departure time from Ahmedabad is 9:25PM but this bus is very irregular.It never arrives on time and never departs on time.Sometimes it departs around 10PM, sometimes 10:30PM and 11PM or after 11PM. So we (the passengers)are facing this issue from almost 2 years and still facing this.There is not a single regular bus between 8:45PM to 10:30PM.We already had complained about this to Khambhat depot’s manager Mr.Mahida and still we are complaining to change the timings but he said Ambaji-Khambhat bus was not earning expected money so they( the authorities)changed its timings.There is also a regular bus from Ahmedabad to Khambhat at sharp 8:30PM though they have changed Ambaji-Khambhat bus’s timing to 8:45PM. Now you please take a look at your buses timetables.Just think about the passengers who don’t get a bus after 8:45PM untill it’s 11PM.Khambhat depot’s manager is not taking any action.We have complained so many times that please change the bus timings or give us an extra bus between 8:45PM to 9:30PM but they are like we don’t have any buses.So here we want to complain about the bus Ambaji-Khambhat and Khambhat depot’s manager. Kindly do needful to all the passengers because we already are facing this problem from last two years.Hope you think about our complain and take a proper action.
Thank you very much.

Plz i m rohini patel from muval Ta: Padra Dist: vadodara. I m working women i daily up and down from kala ghoda but jambusar Palanpur bus not stop this station so very difficult for Many passengers. And bus contactor roughly answer so plz stoped compulsory at this stop

Respected sir/Madam
Place - Gandhinagar GH-2 bus stop
Around 6.20Am I was wait for Bus Gandhinagar to Sarkhej
Bus was came with over speed I raise my hand to stop bus but bus was not Stop
Bus Number- GJ18 Y 9179
Please take strict action

I'm Anil Nai from surat. I'm traveling through this bus since 32 yeras and im aware with all staffs.I have to make a complaint against bus driver regarding used abusive word and misbehavior toward passenger. There was no reservation on bus and few of seats were vacant, still he was not allow us to seat on a bus. And suddenly he was shouted on us and trying to fight with me and my wife.

I was traveling to surat from Ranip bus station, Ahmedabad about 11:07 PM, 17th July 2022.
Bus number- GJ - 18 - Z 7962 (Chanasma depot, division-Mahesana, Gujarat.
Driver batch number - 718
Bus - Patan to udhana.
Passenger contact number - [protected]

Here, I have attached some photos and videos for your reference.

I would strongly suggest that kindly look into this matter and strict action against driver.

I have booked Advanced Booking Ticket on GSRTC app
And i journey date 18/11/2022
I have not recieve msg of crew no or tracking link

PNR NO. G54887142

PLZ RESOLVE THIS ISSUE

THANK YOU
GSRTC (GUJARAT STATE ROAD TRANSPOR CORPORATION)

The GSRTC bus Mahuva-Godhra-Dahot bus never is on time. The time of the bus on Bhavnagar is 9:35 PM, but I never see this bus before 10. Many times it is reaching Bhavnagar on 23:30.
If it is difficult to reach on time, then please change the time from 21:35 to 22:00 or 22:30.
is there no value of passenger time ?

I have Lost my powerbank on the way to Palanpur from Ahmedabad. Bus' route was from Ahmedabad-Disa.Bus departed from Income tax Bus stand around 3:20PM and reached Palanpur at 7:00 I forgot my powerbank on my seat. It was of MI company with a white C type Cable.

18.07.2022 ઝાલોદ અમદાવાદ 5.30 pm
Bus haldharvas ચોકડી પર ઊભી રાખવામાં આવી નથી આ બાબતે ઘટતુ કરવું

Location- kapadwanj bus depot
Bus number- GJ18Z2591
Complaining person-bus conductor
Time approx- today 9.15 a.m

me bus me beth ne gaya andar se darawaja lock tha.meine conductor se darwaja kholne ko bola usne mujhe mana kar liya mene pucha kyu wo bole mujhe memo milta hai overload ki wajah se mene kaha meri wajah se me 1 single passenger hu to memo nahi aayega.mera weight bhi kam hai load ni hoga.mene kaha khade khade sote hue jaunga.usne lock khola me bus me chad gaya darwaje pe khada gua tha tab vo bole hum ekto ap logo ki seva kar rahe hai.mene kaha seva kaha se apko salary milti hai aur me paise de dara hu ticket ke.usne bus rok di depo me hi mene kaha dc sir se baat karlo bus aage nahi jayegi aur memo mil rahe hai.wo mere pe gussa ho gaya bole laga jisko bhi phn karna ho.dc sir me phn receive ni kiya .3 baar kiye.passenger chillane lage meri wajah se bus q rok di.usne saaf saaf mana kar liya driver ko ki bus aage nahi jayegi.thodi der baad jab gussa utara tab aage le gae bus.kya ese hi unke gusse semanmani se sab chalega??.

I am travelling in bus number ( GJ 18-Z-2076 ) which was arrived in Rajkot bus port at 9:30 pm on[protected]. i wanted to complain about very improper and rude behaviour of BUS CONDUCTOR. when asked a simple thing he answering very misbehaved manner. also the bus was very much dirty from inside and on telling the conductor about it he said if you want to travel in this bus then it will be this much dirty and if you want cleanliness you can go and take other transportation. and also the upper berth was very much bend than usual so we are not able to sit properly. so i request GSRTC to file my complain and take appropriate action.