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Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

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Updated: Oct 20, 2025
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Bad 😕 It seems that Gujarat State Road Transport Corporation [GSRTC] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Gujarat State Road Transport Corporation [GSRTC] reviews & complaints page 36

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V
Viken p Shah
Jul 7, 2022
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Respected Sir,
We have booked a ticket from your website...
We have booked ticket on 15/06/2022..
We have booked for 4 seats.. numbers 5, 6, 7, 8.

1) Viken Shah - 52
2) Neha shah -49
3) Tarun Shah -58
4) Alpa Shah -54

bus was booked from Ahmedabad to Rajkot..

Total Value of Ticket was Rs. 1599.00

We have paid by SBI Internet Banking

We have tried to cancelled tickets more then 10 times. with perfect credentials but it always says credentials not matching..

then we called on toll free number [protected].. and tried lots of time to this number also but no answer at all

Then on 16th June 2022 we have sent mail for cancellation of above ticket..

Till Today we have not received any refund from GSRTC. Please help

Please do the needful

My ticket is attached herewith

Thanking You

Waiting for your favorable reply...
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    S
    Sunil.josji
    from Kalol, Gujarat
    Jul 7, 2022
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    Hello,

    I travelled in bus no. Gj 18 z 4606 (Diyodar to Sarkhej)

    I tokk bus from Adalaj bus stop and the conductor gave the ticket of express bus however the bus was local and tthey wrote bus stop name handwritten. He told that they have onlu two stops( 1 Iskon and 2 Sarkhej) and he took all stops like local bus does.

    This is not acceptable, if he wants to take all steps then the bus shoud have a local board and local fare.
    When i asked that why it is not written in red, so he said that it doesn't matter to you.

    I was charge rs 37 and i have the ticket.

    Please do the needful.
    Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
    Jul 07, 2022
    Updated by Sunil.josji     I took my complaint back as he dropped me at my station as we discussed and resolved.
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      R
      Rakesh chudasma
      Jul 7, 2022
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      Resolved

      Address: Bhuj. GSRTC

      Bhuj kodinar gadi time aavati nathi. Ane bus nu mentenesh nathi thatu Ane 3. 4. Divash ma bus nu break down hoy se aaje tarikhe 6/7/2022 na kodinar thi bhuj aavati vakjate gadi ma Morbi dijal puru thay gayu gadi. Morbi 2. 3. Kalak padi mushafaro heran thay jay se mate aana mate Kai karo shaheb
      Jul 20, 2022
      Complaint marked as Resolved 
      Time Ane bus
      Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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        N
        Nilaypatelkhan
        from Kaprada, Gujarat
        Jul 6, 2022
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        Booked from Bhavnagar to Dharampur bus number GJ-18-Z-3210 to go from Vadodara to Dharampur on 3/07/2022. Whose PRN no G 54497824 time was 22:45 pm. The early departure had created a serious situation during the night for us to go to Dharampur. The master had no phone functions. In the meanwhile we reported to the Vadodara control room but we got a dissatisfied reply. In the control room, they demanded that we contact the driver or the master, but they did not respond. And finally says the brother of a control rum. "Do what you have to do, nothing will happen here, " was the reply. After which the situation was created to travel in another bus at self cost. So please return our money.
        +2 photos
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          V
          Vishnu Kumar leuva
          from Ahmedabad, Gujarat
          Jul 6, 2022
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          હલધરવાસ ચોકડી બસ ઊભી રાખતા નથી
          કુશલગઢ અમદાવાદ 5.20 pm આ બાબતે ઘટતુ કરવું તા 06.07.2022
          Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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            P
            Patelcp
            Jul 6, 2022
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            Address: Nasik

            ટાઈમ પ્રમાણે સવારે ૮:૩૦ મિનિટ પર નાસિક પોહચડે છે પણ હકીકત મા ૮:૩૦ એ તો વલસાડ જ પોહચે છે કંડકટર ના કહેવા પ્રમાણે એ ટાઈમ ખોટો છે આ બસ ૧૧:૦૦ વાગે જ નાસિક પોકશે.
            આવામાં સમય જોઈ ને બેઠેલા મારા જેવા ગણા યાત્રી ઓ નો સમય બગડે છે ઉપરાંત આગળ ની જગ્યા એ પોહચવામાં મોડું થાય છે તો મારી બંને હાથ જોડી ને નમ્ર વિનંતિ છે કે બસ ટાઈમ થી પોહચે એ માટે પગલાં લેવાય
            Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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              L
              Love1991
              from Gandhinagar, Gujarat
              Jul 5, 2022
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              Website: gsrtc.in

              Seat not alloted to my family members and hence they could not travel in that bus on that day even when the payment was successful. I have sent them almost 10-15 mails in this regard at [protected]@mail1gsrtc.in but all unanswered by them.
              Trip details mentioned below:-

              From - Gandhinagar
              To - Udaipur
              Trip Code - 0645MANNDRGJR47
              PNR - C52015314
              DOJ - 09/05/2022
              Vehicle No. - GJ-18-Z-5168
              Boarding Point - Gandhinagar Roadways Bus Stand / Station
              Class - Gurjarnagri
              No. of seats - 2
              Conductor no. - [protected] (He has denied saying that seats not confirmed and I will get my money back if paid)

              Now this is gonna be last request from my end. After this I am gonna file suit against your company and every person involved because If I had the PNR and all other details then atleast GSRTC must have received the amount. They are not even replying my mails.
              Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                P
                Pj Jansari
                from Bhuj, Gujarat
                Jul 5, 2022
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                Address: ભુજ

                ભુજ પોરબંદર, ભુજ પાલનપુર
                Gj 18 z 8402. ૦4/07/2022
                જૂબેલી ગ્રાઉન્ડ પાસે 6:56 એ પોચી તો ડેઇલી પ્રોબ્લેમ કેમ હોય સકે
                ભુજ કડી કસવા, ભુજ રાપર ને પ્રોબ્લેમ નથી થતો આ જ બસ ને પ્રોબ્લેમ થાય છે DC ફોન ઉપાડે નહિ ઉપાડે તો જવાબ ઉગનોર કરે
                ભુજ ડેપો બસ ના ડ્રાઇવર કંડકટર અને ડીસી ને જ પ્રોબ્લેમ હોય એવું લાગે છે બીજા ડેપો ની બસ ટાઈમે ઉપાડી લે છે તો પ્રોબ્લેમ ક્યાં છે
                5/૦૭/૨૦૨૨
                ભુજ પોરબંદર, ભુજ પાલનપુર, ભુજ કડી કાસ્વા
                6;45 ટાઈમે મોર્નિંગ બસ ટાઈમીંગ નોટ ઓકિ
                ડેપો મેનેજર ને કોલ કરીએ તો ક બીજી બસ માં નીકળી જવાય પ્રોબ્લેમ થાય તો બસ ની રાહ સૂકમ જુવો છો મારી પાસે રેકોર્ડ છે ડેપો મેનેજર નો સરકારી અધિકારી એવા જવાબ આપે તો બીજા કોને કેવાનું ડેપો ઇન્ચાર્જ ની ઓનલાઇન કમ્પ્લાઈન કરી તોભિ નો રોલ નો અંસ્વેર સરકારી તંત્ર ઇઝ poor વેરી વેરી કોઈ શંબડવા વારૂજ નથી
                Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                  J
                  jakatbarot
                  from Surat, Gujarat
                  Jul 4, 2022
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                  નાસિક ચાણસ્મા રોડ ઉપર ચાલતી ચાણસ્મા ડેપો ની બસ નંબર જીજે 18 જેડ 31 16 તારી 30 જૂનના રોજ સુરત બસ ડેપો પર તેના નિયત સમય કરતા એક કલાક મોડી હતી તેમજ આ બસ પ્લેટફોર્મ નંબર એક પર ઉભી રહે છે પ્લેટફોર્મ નંબર એક પર જગ્યા ખાલી હોવા છતાં ડ્રાઈવર દ્વારા પ્લેટફોર્મ નંબર 3 ઉપર ઉભી રાખવામાં આવેલી બસમાં બેસતા જ બસની અંદર વરસાદનું પાણી છતમાંથી સ્લીપર ના સોફા ઉપર થઈ બસ ની સીટો ઉપર પડતું હતું જાણે કે બસમાં જ વરસાદ ચાલુ હોય એવું હતું જેને કારણે બસમાં બેઠેલા તમામ મુસાફરોને ખૂબ જ હાલાકી ભોગવવી પડેલી તેમજ આખી રાત વરસાદના ટપકતા પાણીમાં બેસીને મુસાફરી કરવી પડે જે બાબતથી વિદિત થઈ લાગત ડેપો મેનેજર તેમજ જવાબદાર કર્મચારી ઉપર યોગ્ય પગલા લેવા
                  Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                    V
                    vyasdivyesh
                    from Ahmedabad, Gujarat
                    Jul 4, 2022
                    Nov 8, 2024
                    This thread was updated on Nov 8, 2024
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                    Resolved

                    Carelessness of bus conductor of surat bus depo, bus no. GJ 18 Z 7764

                    Address: surat , gsrtc depo

                    આદરણીય સાહેબ શ્રી,
                    તા. ૨૬-૦૬-૨૦૨૨ ના રોજ સુરત ડેપો ની બસ વડનગર સુરત માં મુસાફરી દરમ્યાન કંડક્ટરએ રાત્રે ૯.૪૫ વાગ્યે મુસાફરો ને હોટેલ મહીસાગર ઉપર ઉતરીને ૧૫-૨૦ મિનિટ ઉભી...
                    +1 photos
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                    P
                    Pinank Vaishnav
                    Jul 4, 2022
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                    Address: Surat

                    Seats are very bed & not working,
                    And online gsrtc ticket booking in first two seats are bookd but seats are not bookd, so why youe web site in show seats are bookd?
                    Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                      A
                      arbazhshaikh
                      from Ahmedabad, Gujarat
                      Jul 3, 2022
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                      Address: Ahmedabad

                      I had cancelled my tickets on 6 Jun 2022. today it is 3 July 2022 and still i have not received refund for the cancellations done one month ago. During this one month i have raised online complaint through their website three times yet when i submit complain they only mention that your complaint has been submitted and customer care will contact you. I did not receive any ticket number or confirmation email/sms. i also tried calling their customer care center two times and both the times they cut the call after listening to my issue and was not provided a resolution. below are the booking details:
                      PNR numbers: G52738100 & G52738818 OB numbers: GS20888843 & GS20889297
                      Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                        J
                        Jay2162@
                        Jul 3, 2022
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                        Sir,
                        Prangadh route ni bus je chalu hati te thoda samay thi rad kari se. Hal prangadh thi surendranagar java praivet vahan ma dabal bhadu chukavi javu pade se.atyare college, praivet school, iti vagere chalu se . Mate prangadh route ni bus chalu karva vinnti.
                        prangadh thi savare 6:00 vagye upadi surendranagar.
                        Prangadh thi savare 8:15 vagye upadi surendranagar.
                        Surendranagar thi bapore 12:30 vagye upadi prangadh.
                        Surendranagar thi sanje 5:30 vagye upadi prangadh.

                        Kato
                        dudhrejdham vari bus prangadh sudhi lambavi Deva vinntti.
                        Savare 5:15 dudhrej- savarkudala
                        Savare6:00 dudhrej-patan Surendranagar thai ne Jay.
                        Bapore 12:00 kapadvanj-dudhrej
                        Bapore 12:30 junagadh- dudhrej
                        Sanje 5:45 patan - dudhrej Surendranagar thai aave
                        Sanje 8:15 savarkudala-dudhrej
                        Aa route prangadh sudhi lambav va vinnti.
                        Thanks
                        Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                          S
                          Sanjay dalwadi
                          Jul 3, 2022
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                          Dear.
                          GSRTC.

                          Today I am traveling SAMAKHIYALI to JAMANAGAR,
                          SAMAKHIYALI new st bus stand not a cleaning .
                          plastic & other wastage found In bus stand inside.
                          pl cleaning it
                          Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                            S
                            Sanjay khunti
                            from Porbandar, Gujarat
                            Jul 2, 2022
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                            Address: Porbandar gsrtc depo and JUNAGADH GSRTC DEPO

                            Gsrtc bus Rout :- porbandar - garej - junagadh, Time :- 8:30 TO 12:30 this rout bus today 2 July 2022 THE bus IS small AS per passenger, literally passenger are standing IN middle OF bus from TO many kilometers, BUS building quality is very poor and bus is ols this why rain water comes inside bus that's why passenger facing problems GSRTC need To tape action and improve the quality of service I AM NOT SATISFIED with this type of poor service
                            Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                              D
                              Dharm.
                              from Jamnagar, Gujarat
                              Jul 2, 2022
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                              Address: Jamnagar

                              Jamnagar to una bus driver has not stop bus to sevasadan bus stop and also bad word use with customer. Bus is owner of government not him why he has not stop bus as velid bus stop.
                              Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                                K
                                Kaumil Adani
                                from Kheda, Gujarat
                                Jul 1, 2022
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                                Ladies Seat Reservation

                                Address: Gujarat

                                Although it shows ladies seat color coded and reservation done for 'single lady' travelling, the adjacent seat is being reserved for gents. No care or concern for the safety or security of single ladies travelling alone. A woman has to sit uncomfortably for long hours with random men adjacent to her in a bus. Pathetic service of GSRTC....
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                                Parul Bhaiya
                                from Sojītra, Gujarat
                                Jul 1, 2022
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                                Worst bus service by bavla depo. Route ukai to bavla bus. Even some of windows are not there in the bus and also raining in the bus. Hopefully the issue is resolved immediately.
                                +1 photos
                                Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
                                Jul 01, 2022
                                Updated by Parul Bhaiya                                 Images

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                                  B
                                  Bhargavi Parmar
                                  Jun 30, 2022
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                                  Address: Jambusa , ta : jambusar , dis : bharuch

                                  I am from jambusar. Here everyday bus are coming. It's time are good for our job timing. But last 7 day bus are not coming., They tell that bus is not working. Bus is jambusar to kirti . And time is 6:00 Am. Please resolve our service pasenger problem.

                                  I request that please change bus .
                                  Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                                  It's good thing, but wait for resolve prob
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                                    P
                                    Prakashal
                                    Jun 29, 2022
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                                    Address: Surat

                                    Daily updown me for navsari to surat
                                    Driver na aaj mohan mithai ka pas stop nahi ha fir bhi usna waha kadhi ki air mera aga 1 80 sal ki ladis uttar rahi thi to ma pu6a tha par driver gali dana laga k jaldi uttar asa
                                    Mohan mitthai ka pas stop nahi ha to usna kyu khadi rakhi
                                    Usna khadi rakhi tabhi ma utra na
                                    Ap log asa bhi koi action mahi a to ham hamara time bigadta ha apko complint book karta ha
                                    Bus number GJ18Z1181
                                    Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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