Submit a Complaint
Claimed

Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

www.gsrtc.in
1
Updated: Apr 10, 2026
Complaints 4425
Resolved
188
Unresolved
4237
Bad 😕 It seems that Gujarat State Road Transport Corporation [GSRTC] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
Complaints
Contacts

File a complaint to Gujarat State Road Transport Corporation [GSRTC]

Having problems with Gujarat State Road Transport Corporation [GSRTC]?

File a complaint and get it resolved by Gujarat State Road Transport Corporation [GSRTC] customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Public Transportation
Gujarat State Road Transport Corporation [GSRTC]

Gujarat State Road Transport Corporation [GSRTC] reviews & complaints page 37

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
A
arbazhshaikh
from Ahmedabad, Gujarat
Jul 3, 2022
Report
Copy

Address: Ahmedabad

I had cancelled my tickets on 6 Jun 2022. today it is 3 July 2022 and still i have not received refund for the cancellations done one month ago. During this one month i have raised online complaint through their website three times yet when i submit complain they only mention that your complaint has been submitted and customer care will contact you. I did not receive any ticket number or confirmation email/sms. i also tried calling their customer care center two times and both the times they cut the call after listening to my issue and was not provided a resolution. below are the booking details:
PNR numbers: G52738100 & G52738818 OB numbers: GS20888843 & GS20889297
Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    J
    Jay2162@
    Jul 3, 2022
    Report
    Copy

    Sir,
    Prangadh route ni bus je chalu hati te thoda samay thi rad kari se. Hal prangadh thi surendranagar java praivet vahan ma dabal bhadu chukavi javu pade se.atyare college, praivet school, iti vagere chalu se . Mate prangadh route ni bus chalu karva vinnti.
    prangadh thi savare 6:00 vagye upadi surendranagar.
    Prangadh thi savare 8:15 vagye upadi surendranagar.
    Surendranagar thi bapore 12:30 vagye upadi prangadh.
    Surendranagar thi sanje 5:30 vagye upadi prangadh.

    Kato
    dudhrejdham vari bus prangadh sudhi lambavi Deva vinntti.
    Savare 5:15 dudhrej- savarkudala
    Savare6:00 dudhrej-patan Surendranagar thai ne Jay.
    Bapore 12:00 kapadvanj-dudhrej
    Bapore 12:30 junagadh- dudhrej
    Sanje 5:45 patan - dudhrej Surendranagar thai aave
    Sanje 8:15 savarkudala-dudhrej
    Aa route prangadh sudhi lambav va vinnti.
    Thanks
    Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
    Helpful
    1 other people found this review helpful
    1 found this helpful
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      S
      Sanjay dalwadi
      Jul 3, 2022
      Report
      Copy

      Dear.
      GSRTC.

      Today I am traveling SAMAKHIYALI to JAMANAGAR,
      SAMAKHIYALI new st bus stand not a cleaning .
      plastic & other wastage found In bus stand inside.
      pl cleaning it
      Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        S
        Sanjay khunti
        from Porbandar, Gujarat
        Jul 2, 2022
        Report
        Copy

        Address: Porbandar gsrtc depo and JUNAGADH GSRTC DEPO

        Gsrtc bus Rout :- porbandar - garej - junagadh, Time :- 8:30 TO 12:30 this rout bus today 2 July 2022 THE bus IS small AS per passenger, literally passenger are standing IN middle OF bus from TO many kilometers, BUS building quality is very poor and bus is ols this why rain water comes inside bus that's why passenger facing problems GSRTC need To tape action and improve the quality of service I AM NOT SATISFIED with this type of poor service
        Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          D
          Dharm.
          from Jamnagar, Gujarat
          Jul 2, 2022
          Report
          Copy

          Address: Jamnagar

          Jamnagar to una bus driver has not stop bus to sevasadan bus stop and also bad word use with customer. Bus is owner of government not him why he has not stop bus as velid bus stop.
          Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            K
            Kaumil Adani
            from Kheda, Gujarat
            Jul 1, 2022
            Report
            Copy

            Ladies Seat Reservation

            Address: Gujarat

            Although it shows ladies seat color coded and reservation done for 'single lady' travelling, the adjacent seat is being reserved for gents. No care or concern for the safety or security of single ladies travelling alone. A woman has to sit uncomfortably for long hours with random men adjacent to her in a bus. Pathetic service of GSRTC....
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy
            P
            Parul Bhaiya
            from Sojītra, Gujarat
            Jul 1, 2022
            Report
            Copy

            Worst bus service by bavla depo. Route ukai to bavla bus. Even some of windows are not there in the bus and also raining in the bus. Hopefully the issue is resolved immediately.
            Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
            Jul 01, 2022
            Updated by Parul Bhaiya             Images

            Helpful
            1 other people found this review helpful
            1 found this helpful
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              B
              Bhargavi Parmar
              Jun 30, 2022
              Report
              Copy

              Address: Jambusa , ta : jambusar , dis : bharuch

              I am from jambusar. Here everyday bus are coming. It's time are good for our job timing. But last 7 day bus are not coming., They tell that bus is not working. Bus is jambusar to kirti . And time is 6:00 Am. Please resolve our service pasenger problem.

              I request that please change bus .
              Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
              View replies
              It's good thing, but wait for resolve prob
              Reply
              Helpful
              Found this helpful?
              1 Comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                P
                Prakashal
                Jun 29, 2022
                Report
                Copy

                Address: Surat

                Daily updown me for navsari to surat
                Driver na aaj mohan mithai ka pas stop nahi ha fir bhi usna waha kadhi ki air mera aga 1 80 sal ki ladis uttar rahi thi to ma pu6a tha par driver gali dana laga k jaldi uttar asa
                Mohan mitthai ka pas stop nahi ha to usna kyu khadi rakhi
                Usna khadi rakhi tabhi ma utra na
                Ap log asa bhi koi action mahi a to ham hamara time bigadta ha apko complint book karta ha
                Bus number GJ18Z1181
                Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  B
                  brijesh1188
                  Jun 29, 2022
                  Report
                  Copy

                  As I travel in GSRTC bus since last 6 months regularly. I have observed that recently diesel filling in bus has been done at private petrol pump. It is too much time consuming. Previously this process has been done at depot. This change makes passengers to reach their destination late. Kindly consider this issue early and resolve this problem. This issue has become nuisance for the passengers.
                  Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    J
                    Jay@ lohana
                    from junagadh, Gujarat
                    Jun 29, 2022
                    Report
                    Copy

                    Address: Gandhi chowk Junagadh

                    Any bus not stop to gandhi chowk Junagadh
                    I won going to Ahmedabad bt i can't
                    Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      C
                      Caty Nile
                      from Ahmedabad, Gujarat
                      Jun 28, 2022
                      Mar 18, 2024
                      This thread was updated on Mar 18, 2024
                      Report
                      Copy

                      Irregularity bus of Dholka-saroda-ahmedabad by Chandola depot conducting.

                      Address: 576, Sanmukhlal M.Patel, Near swaminarayan mandir, Vejalpur golvad,Dholka-382225

                      Sir, i have already complain against bus irregularities of Dholka-Saroda-Ahmedabad Bus No.GJ-18-Z-1892 on 08.04.22 to DTO/Ahmedabad & DC/Chandola. But till date have no any solved and no any taken action this application....
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy
                      B
                      Bhavesh093
                      from Mahesana, Gujarat
                      Jun 28, 2022
                      Report
                      Copy

                      Sughad ( Ganhingar) bus stop par bus stop hone k bavjud koi bhi ordinary bus rukti nahi.

                      Address: Paswanath atlentis park - sughad ( gandhinagar
                      Website: Gsrtc

                      Res. Sir,
                      Me mene rutting pass se rojana sughad ( ta.-Gandhinagar) to sundhiya (ta.-vadnagar) updown karta hu.
                      Me rojana subhah 5:40 se sughad bus stop par khada rahta hu, par yaha se gujarne Vali
                      1. Ahmedabad to Ambaji
                      2. Ahmedabad to khodamali
                      3. Ahmedabad to Bhalusana,
                      yaha bus stoped hone par unki ichha k anusar man Kiya to roke nahi kiya to na ruke esa karti hai.
                      Sam ko jab...
                      Helpful
                      1 other people found this review helpful
                      1 found this helpful
                      Write a comment
                      Report
                      Copy
                      S
                      shailesh sonara
                      Jun 28, 2022
                      Report
                      Copy

                      Address: 30 Shyam sunder park society bavla

                      Dear sir
                      My self Shailesh sonara
                      Today i reached at bavla bus stand at around 06:00 am i told driver that Stop bus but he didn't stop at bavla depo its just for 5-10 second.
                      Me and my father both went behind this bus after 2-3 kms i also requested but he didn't stop.
                      Kindly take corrective action.
                      Bus from bavla to Ahmedabad
                      Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        C
                        chauhan paresh nandlalbhai
                        from Jamnagar, Gujarat
                        Jun 27, 2022
                        Report
                        Copy

                        Address: Patel Street, Khimarana

                        Local or any buses are not stop at khijadiya by pass, many student have exams and face many problems during exams due to buses are did not stop.
                        Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          D
                          Ditixa
                          from GODHRA, Gujarat
                          Jun 26, 2022
                          Report
                          Copy

                          Transaction was complete but not booked bus ticket... So give me refund for that
                          Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
                          Jun 26, 2022
                          Updated by Ditixa                           Not get refund yet
                          Helpful
                          1 other people found this review helpful
                          1 found this helpful
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            A
                            Aloox Joshi
                            Jun 26, 2022
                            Report
                            Copy

                            I'm Sahdevkumar Joshi from porabandar, I'm a teacher in sandipani vidyaniketan, today during the journey from porbandar to bhuj in gsrtc porbandar to bhuj ac sleeper date - 25/06 to 26/06 the bus conductor which is named "Nitin Barot" misbehaved with me when i asked for my washroom problem actually i have madical issues so i can't stop any kind of natures call and i explained my situation to him but he did not even answered me in proper way . It feels very disgusting when some government agents don't be in the bar and politeness, I don't know you will observe my complaint or not my i have done my job here now it's your call sir to do yours please teach them some kind of decoram. I regularly use this gsrtc service and now how can i trust sir .
                            Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              K
                              Kp1507
                              Jun 25, 2022
                              Report
                              Copy

                              Before corona all the GSRTC bus was come to my village in their time but after corona not a single bus was come. This problem was not only for our village but it will for many village surrounding my village. Firstly GSRTC bus was come from Karjan station to another village but now that route was stop now GSRTC bus from Karjan directly go to Amod but what about the other villages like Karena, Ochan, Telod, Dora, Danda.

                              The GSRTC bus was from any nearest City station was not go to this village not from Bharuch station the bus was go to this village.
                              Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                P
                                Pankit1011
                                Jun 25, 2022
                                Report
                                Copy

                                Address: Surat to Ambaji bus, GSRTC: PNR:G54173613,DOJ:25/06/2022,

                                As per online advance booking through GSRTC app under sleeper class, alloted seat was damaged and it's pushback function not work.

                                While ask to conductor for change of seat. As vacent seat is available. But conductor reply very rudely and not agreed for change. He demand 200 rupees extra for that.
                                When we denied to pay extra money, he start shouted and misbehaving like us passangers are slaves and he is owner of bus company.
                                Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  S
                                  Shawb
                                  Jun 24, 2022
                                  Report
                                  Copy

                                  Address: Gsrtc Junagadh

                                  If there are stops given within city why are conductors and drivers not willing to stop bus within city if someone wants to go from one stop to bus station

                                  For example, in Junagadh there is a stop at Timbavadi if someone asks for bus to stop nd ride till bus station y are conductors and drivers claiming that they are nt in compulsion to stop even though there is a stop a person can avail tickets through that machine???
                                  Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit

                                    Related businesses

                                    DIMTS
                                    1
                                    (580)
                                    Tamil Nadu State Transport Corporation [TNSTC]
                                    1
                                    (4221)
                                    Haryana Transport Department
                                    1
                                    (816)