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Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

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Updated: Oct 20, 2025
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Bad 😕 It seems that Gujarat State Road Transport Corporation [GSRTC] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Gujarat State Road Transport Corporation [GSRTC] reviews & complaints page 37

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B
brijesh1188
Jun 29, 2022
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As I travel in GSRTC bus since last 6 months regularly. I have observed that recently diesel filling in bus has been done at private petrol pump. It is too much time consuming. Previously this process has been done at depot. This change makes passengers to reach their destination late. Kindly consider this issue early and resolve this problem. This issue has become nuisance for the passengers.
Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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    J
    Jay@ lohana
    from junagadh, Gujarat
    Jun 29, 2022
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    Address: Gandhi chowk Junagadh

    Any bus not stop to gandhi chowk Junagadh
    I won going to Ahmedabad bt i can't
    Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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      C
      Caty Nile
      from Ahmedabad, Gujarat
      Jun 28, 2022
      Mar 18, 2024
      This thread was updated on Mar 18, 2024
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      Irregularity bus of Dholka-saroda-ahmedabad by Chandola depot conducting.

      Address: 576, Sanmukhlal M.Patel, Near swaminarayan mandir, Vejalpur golvad,Dholka-382225

      Sir, i have already complain against bus irregularities of Dholka-Saroda-Ahmedabad Bus No.GJ-18-Z-1892 on 08.04.22 to DTO/Ahmedabad & DC/Chandola. But till date have no any solved and no any taken action this application....
      +3 photos
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      B
      Bhavesh093
      from Mahesana, Gujarat
      Jun 28, 2022
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      Sughad ( Ganhingar) bus stop par bus stop hone k bavjud koi bhi ordinary bus rukti nahi.

      Address: Paswanath atlentis park - sughad ( gandhinagar
      Website: Gsrtc

      Res. Sir,
      Me mene rutting pass se rojana sughad ( ta.-Gandhinagar) to sundhiya (ta.-vadnagar) updown karta hu.
      Me rojana subhah 5:40 se sughad bus stop par khada rahta hu, par yaha se gujarne Vali
      1. Ahmedabad to Ambaji
      2. Ahmedabad to khodamali
      3. Ahmedabad to Bhalusana,
      yaha bus stoped hone par unki ichha k anusar man Kiya to roke nahi kiya to na ruke esa karti hai.
      Sam ko jab...
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      S
      shailesh sonara
      Jun 28, 2022
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      Address: 30 Shyam sunder park society bavla

      Dear sir
      My self Shailesh sonara
      Today i reached at bavla bus stand at around 06:00 am i told driver that Stop bus but he didn't stop at bavla depo its just for 5-10 second.
      Me and my father both went behind this bus after 2-3 kms i also requested but he didn't stop.
      Kindly take corrective action.
      Bus from bavla to Ahmedabad
      Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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        C
        chauhan paresh nandlalbhai
        from Jamnagar, Gujarat
        Jun 27, 2022
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        Address: Patel Street, Khimarana

        Local or any buses are not stop at khijadiya by pass, many student have exams and face many problems during exams due to buses are did not stop.
        Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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          D
          Ditixa
          from GODHRA, Gujarat
          Jun 26, 2022
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          Transaction was complete but not booked bus ticket... So give me refund for that
          +1 photos
          Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
          Jun 26, 2022
          Updated by Ditixa           Not get refund yet
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            A
            Aloox Joshi
            Jun 26, 2022
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            I'm Sahdevkumar Joshi from porabandar, I'm a teacher in sandipani vidyaniketan, today during the journey from porbandar to bhuj in gsrtc porbandar to bhuj ac sleeper date - 25/06 to 26/06 the bus conductor which is named "Nitin Barot" misbehaved with me when i asked for my washroom problem actually i have madical issues so i can't stop any kind of natures call and i explained my situation to him but he did not even answered me in proper way . It feels very disgusting when some government agents don't be in the bar and politeness, I don't know you will observe my complaint or not my i have done my job here now it's your call sir to do yours please teach them some kind of decoram. I regularly use this gsrtc service and now how can i trust sir .
            Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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              K
              Kp1507
              Jun 25, 2022
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              Before corona all the GSRTC bus was come to my village in their time but after corona not a single bus was come. This problem was not only for our village but it will for many village surrounding my village. Firstly GSRTC bus was come from Karjan station to another village but now that route was stop now GSRTC bus from Karjan directly go to Amod but what about the other villages like Karena, Ochan, Telod, Dora, Danda.

              The GSRTC bus was from any nearest City station was not go to this village not from Bharuch station the bus was go to this village.
              Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                P
                Pankit1011
                Jun 25, 2022
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                Address: Surat to Ambaji bus, GSRTC: PNR:G54173613,DOJ:25/06/2022,

                As per online advance booking through GSRTC app under sleeper class, alloted seat was damaged and it's pushback function not work.

                While ask to conductor for change of seat. As vacent seat is available. But conductor reply very rudely and not agreed for change. He demand 200 rupees extra for that.
                When we denied to pay extra money, he start shouted and misbehaving like us passangers are slaves and he is owner of bus company.
                Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                  S
                  Shawb
                  Jun 24, 2022
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                  Address: Gsrtc Junagadh

                  If there are stops given within city why are conductors and drivers not willing to stop bus within city if someone wants to go from one stop to bus station

                  For example, in Junagadh there is a stop at Timbavadi if someone asks for bus to stop nd ride till bus station y are conductors and drivers claiming that they are nt in compulsion to stop even though there is a stop a person can avail tickets through that machine???
                  Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                    J
                    Jitendra Sarariya
                    Jun 24, 2022
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                    Address: B-303, Saffron basic, Khodiyar nagar,New Karelibaug, Saffron basic

                    GSRTC: PNR:G54122293, DOJ:24/06/2022, Pickup Point:BARODA, Time:18:15, Crew No: [protected], GJ-18-Z-2036.Track :https://gsrtc.in/vehcleStatus/currentStatusForTTH.php?pnrNo=G54122293
                    I have booked a ticket as above.
                    I have selected pick-up point at Baroda central bus stop but I informed conductor to pick me up from Dumad chokdi which is on the way of bus route.
                    Initially he agreed but at time of boarding he become rude. He insulted me and come to point to fight with me.

                    This is not appropriate behaviour, I am not happy with how conductor treated with passengers.

                    I request to take some necessary action and this.

                    Hoping to see some quick action.
                    Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                      V
                      Viru Vasant
                      Jun 23, 2022
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                      Cancelled ticket refund not received
                      +1 photos
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                        P
                        Pipodara
                        from Surat, Gujarat
                        Jun 23, 2022
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                        Address: Pipodara village . Dist-surat . Ta-mangrol pin code -394110

                        I am student . Ame pipodara bus stop par bus avati nathi. Bus upar thi brig par thi chayali Jay che. Amane sir school javama problem thay chhe. Please amari madat karo. Pipodara gam na students.
                        Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                          A
                          Avani Mendpara
                          from Rajkot, Gujarat
                          Jun 21, 2022
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                          Address: Rajkot

                          I am travelling from rajkot to junagadh in AC bus today date 21/06/2011 at 1:30 pm… bus number GJ 07 YZ 6490… As I was coming from Bangalore, I am having 2 trolly bags nd for that luggage reason only I booked AC bus… the conductor was very rude about luggage… I asked him for opening of luggage box as I was unable to open it… he was like wherever you want to keep your luggage, that is not our responsibility, he was literally shouting in front of all public… That is the reason we never prefer government transport in Gujarat… I thought in AC bus they might be little generous but no they are like we are travelling by free cost in their own bus…I request all the affordable people never take any gsrtc bus…as every time I am having same experience in this system
                          Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                            B
                            Bhavnesh Mahyavanshi
                            Jun 21, 2022
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                            Address: Bhavnagar GSRTC stand
                            Website: www.GSRTC.COM

                            In Bhavnagar City Bus stand. Parking charged at 10RS for 12 hours but they were not providing any receipts.
                            Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                              R
                              Ribadiya
                              from Ahmedabad, Gujarat
                              Jun 21, 2022
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                              Address: Ahmedabad

                              આજે 8:53 am, 21.06.2022
                              જે વિડિયો અપલોડ કર્યો છે. તેમા વોલ્વો ની બીજી બસ નો ડ્રાઇવર એ આમારી કાર ને ટકર મારવાની કોશિશ કરી અને આમને લોકો ને ઓવરટેક પણ કરવા દેતો નથી.
                              તો તેની વિરુદ્ધ કાયદેસર ની કાર્યવાહી કરવા નમ્રતાપૂર્વક વિનંતી છે.
                              Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                                B
                                Bhadreshuva
                                Jun 20, 2022
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                                I m trying to cancel my ticket before bus (30 min)departure but ticket cancellation not valid show online and GSRTC help line number. After call help line number, by the gentleman inform that cancellation only available before 2 hour of departure time. But as cancellation rull i read it's only show IN GSRTC web site before departure (time not mentioned) so request you please refund my money.

                                Details as below:
                                *GSRTC m-Ticket*RAJKOT BUSSTAND(SHASTRI MEDAN) to KODINARName:BHADRESH UVASADATripCode:2045BHJKDNSLP30PNRNo:G25379946 DOJ:[protected] DepTime:02:35:00Hrs SeatNo: 5 Class: SLEEPERBoardingPt:RAJKOT BUSSTAND(SHASTRI MEDAN)Txn Pass:D7XmaT2Y.Pls carry ur photo ID during jrny. T&C apply.
                                Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                                  A
                                  Anushruti Bhardwaj
                                  Jun 20, 2022
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                                  I am travelling from Vadodara to Ahmedabad at 1:00 am and took GSRTC bus from railway station. I am travelling with my husband and have 2baggages. We inquired the conductor for bus and he didn't even replied and as I took the bus he drove the bus and my husband with luggage was left behind. When I asked him to stop the bus he behaved so rudely and denied of giving the tickets and asked to get down. But I managed to stop it and my husband was able to catch it running through the traffic. Also 3other passengers boarded it. Still he was rude and shouting with bad behavior. Vadodara to Ahmedabad is quite long distance and at 1am some buses are available. This behaviour is not appropriate and action must be taken immediately.
                                  Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                                    S
                                    Smit Pancholi
                                    from Vadodara, Gujarat
                                    Jun 19, 2022
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                                    I have boarded the bus from Makarpura Bus stand to Nehrunagar a multiple times now. It always arrives 15-40 minutes late. I had to stand for about an hour waiting for bus. This is not the service we expect paying so much money. Please update the timings of the arrivals accordingly ASAP. The bus journey starts from Surat to Ahmedabad. Please fix this.
                                    Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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