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Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

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Updated: Apr 10, 2026
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Bad 😕 It seems that Gujarat State Road Transport Corporation [GSRTC] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Gujarat State Road Transport Corporation [GSRTC] reviews & complaints page 45

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H
hiteshkumar N
Apr 20, 2022
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Hello,
I have travelled from navsari to surat, but ticket conductor have me ticket from Kharel to surat, when i talked to her, she was some what rude in reply, same incident alsa happened with two other passengers who was traveling from navsari to sachin, but ticket was given to them was Kharel to sachin.
Here i am send my ticket with bus details too with this..plz do surveillance and resolve this mistchief...
Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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    M
    Madhuri Chauhan
    Apr 19, 2022
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    Address: Ahmedabad

    Since half n hour no buses are stopp at stand khatraj, mehamdabad. It is unbelievable that buses are not stopping the main stand and public are faces issues and standing over here since an hour. Very irresponsible authority.
    Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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      V
      vishwarajsinh gohil
      Apr 19, 2022
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      On the day of 19th April i booked an bus from Anand to Surat whose arrival time at anand bus stop was 1:15Pm or 13:15 but the bus didn't even arrived till 2:30pm due to this i had to take a private vehicle which costed me more and even wasted more than an hour waiting at bus stop!.
      My booking details are as follows
      *GSRTC m-Ticket*ANAND to SURAT CENTRAL BUS STANDName:vishwarajsinh gohilTripCode:1215KHDNVSEXP51PNRNO/OB:G51067970, GS19862545 DOJ:[protected], :13:15:00, EXPRESSSeatNo: 24BoardingPt:ANAND NEWTxn Pass:pMsHMBbz Carry ID during jrny. T&C apply.

      I am hoping for an refund as i didn't traveled and faced lot of inconvenience!
      Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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        R
        Rahulrathwa
        Apr 19, 2022
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        Address: At po Rumadiya, Ta kawant, Dist chhotaudepur

        Namaskar sir/mam

        I sanjaybhai Nareshbhai Rathwa lost my documents file on the date of 21st march 2022 in route between Chhotaudepur to vadodara.. That file contain all my original documents.. The colour of file is black.. So please do further process as possible as..

        Yours faithful
        Sanjaybhai Nareshbhai Rathwa
        Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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          V
          Vasanthakar
          from Chennai, Tamil Nadu
          Apr 18, 2022
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          Address: Gujarat
          Website: gsrtc.in

          My online payment deducted and transaction failed still not refunded this is to inform that i have booked ticket online on gsrtc website.

          Reference Number
          GS19829451
          Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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            P
            PareshMer
            from Ahmedabad, Gujarat
            Apr 18, 2022
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            For last 3 weeks Bus ticket booked for GURJARNGRI, but everytime bus in service was Express type.

            After giving Bus fare rupees of Gurjarngri, passenger has to sit in Express type bus.

            Bus service start from
            Ahmedabad to Mandvi.
            Bus departure time from Ahmedabad
            at 5 a.m.

            Wrong Amount of Rupees fare taken by GSRTC By giving false commitment of BUS TYPE CATEGORY.
            Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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              V
              Viral_Bhatt
              from Lunawada, Gujarat
              Apr 17, 2022
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              Team,

              My name is Viral and I am resident of Lunawada Mahisagar District. Whenever I need to travel from Lunawada to Ahmedabad on Sunday, I need to wait for atleast 1 hour for getting a seat in bus because till then 4 or 5 buses was completely packed and due to that we have only 2 options either we have to stand in the queue for 3 hours to reach ahmedabad or else we have to wait for atleast 1 and half hour in waiting for another bus to arrive.

              Please do needful on this. I don't know the person who will check this message will take a action on this seriously or not but it's the waste of time for passenger and the delay as well.

              Some people are from our side are not so educated or don't know the way for how to complain so I am taking initiative on behalf of all these. Please take some serious action on this and help us ASAP.

              Thanks
              Viral Bhatt
              Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                H
                Harendra80
                Apr 17, 2022
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                I complaint against Gsrtc service. I have booked ticket and want to reschedule but last 12hrs trying to reschedule my journey by website and app but failure because of bot website and app not working. I am also call to customer care but no one recieved call. I really frustated of GSRTC SERVICES.
                MY PNR no. :G50919846
                Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                  K
                  Ketan Desai 1977
                  from Surat, Gujarat
                  Apr 17, 2022
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                  Webpage is not working and toll free number disconnects several time without connecting representative to talk

                  Cancel Ticket is not opening, it shows 502 bad gateway, and Toll free number i have to dial several time but it disconnects it self within 6-7 minutes and all time it's waiting more time to connect representative to talk....
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                  P
                  Patelmitesh1408
                  Apr 17, 2022
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                  Address: Income tax bus stop

                  I told you all buses can't stop at income tax bus stop under over bridge near oswal..all driver stop buses at near Usmanpura cross road income tax over bridge via ranip Gita mandir route.i request you to sand all depot circular of stop to stand at income tax under income tax over bridge...and other complain of opposite side stand income tax vidhyapith buses are run away on over income tax over bridge via Gita mandir to Ranip depot route they don't stop at income tax vidhyapith bus stand..i request you to pls follow up and focus on this passenger problem..and solutions this complain... Jay hind..
                  Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                    E
                    Er.sujal
                    from Nadiad, Gujarat
                    Apr 15, 2022
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                    Nadiad to dakor bus route only Nos 02 bus after 5:30 PM and it also before 6 Pm out side the bus station after that no any bus only direct bus around after 7 pm but it is not conform.
                    In daily around 250 to 300 people but bus only Nos 02 instead of Nos 01 is Mini bus so both bus only 80 to 90 people travel like ( Geta- Bakara) another pending around 200 people wait for 2 hr for Nadiad to dakor bus
                    Now Nos 02 Bus also route change 1) sadhsal 2) Dhokla - Godhara
                    Since last Month many trouble for travelling I also verbally talk with Nadiad and dakor depo but he not support and behaviour also not good like communication to other people
                    I would request to pls Nos 02 Bus arrange 6:30 PM to 7:00 Pm in between time.
                    I also request one time visiting Nadiad busstand as a normal passenger and talk with depo and travel one day what happened actually situation.
                    Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                      S
                      Siddik Saiyad
                      Apr 15, 2022
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                      Address: Anand New Bus Depo

                      Date :[protected]
                      Time 3 P.M Statue o[censored]nity

                      Complaint -
                      Drivers not available at the time of departure today bus from Anand new depo to statue o[censored]nity it's been more than 15 mind we are waiting and bus is in the dep but due to carelessness of drivers we will not reach to our home on time kindly take strict action against responsible authorities
                      Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                        R
                        Ravi masrani
                        from Amreli, Gujarat
                        Apr 14, 2022
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                        We booked ticket amreli to ahmedabad
                        AC luxury bus and time was 10.30 am
                        I checked before few days bus time was changed 10.30am to 7 am
                        But GSRTC department didn't inform us
                        And called costumer care number[protected] but didn't receive and "all executive was busy " said I tried 9-10 time and different time and date but didn't receive...poor costumer service
                        Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                          J
                          Jadeja Haru
                          Apr 13, 2022
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                          Address: Rampar

                          Mota rampar bus stend not stop a bus
                          Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                            P
                            Punam Sargara
                            Apr 12, 2022
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                            Address: Anand

                            Bus number GJ 18 Z5170
                            10/04/2022
                            Ahmedabad to Anand
                            Taken time was 7:30 from Ahmedabad and 10:13 PM at Anand bus stand
                            Driver was not able to see the way and very rude and misbehaving with every single passangers
                            His vision was not clear he's physical condition is not good for driving bus he was mantally frustrated guy
                            Misbehaving with senior citizens and ladies too. One lady was fall down and still driver was misbehaving with her
                            Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                              K
                              KiranPanchal
                              from Ahmedabad, Gujarat
                              Apr 12, 2022
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                              I have Plan Journey on 16th Sept 2021 but as some reason Bus was cancelled and bus is not coming on that day . I have complained multiple times but still I wait for my refund.

                              PNR No - G43436894
                              Anand To Modasa
                              Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                                R
                                Rollein
                                from Dwarka, Gujarat
                                Apr 12, 2022
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                                Address: Devbhumi dwarka, T.V. station ridhi sidhi society
                                Website: Customer complaint

                                I talking about to driver root Ahmedabad to dwarka bus driver is very tuff he drives overspeeding the bus so please do action
                                Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                                GJ18z5054
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                                  M
                                  Mehul7568
                                  from anand,gujrat, Kerala
                                  Apr 11, 2022
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                                  Address: Gujrat

                                  I was traveling from godhra to ahmedabad
                                  bus was going to ahmedabad
                                  tickit detail are given below

                                  dakor depot
                                  no:247880
                                  11/04/22
                                  13:50:33
                                  ordinary exp51

                                  i have forgot my luggage at godhra .luggage contains black bag.
                                  if you found it please return it to me.

                                  regards,
                                  thank you
                                  Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                                    D
                                    Dabhi Rutvik
                                    Apr 11, 2022
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                                    મારુ ચોટીલા Highway થી ticket booked હોવા છતા બસ chotila Highway પરના bus stand પર ઉભી જ ન રહી, &bus was also late about 30 minutes, The bus's arrival time is actually 3:15 am but that bus arrived at 3:45am but didn't stopped

                                    About bus details
                                    GJ-18-Z-7354
                                    Jamnagar to Ahemdabad
                                    Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                                      P
                                      padaliya vaibhav
                                      Apr 10, 2022
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                                      Address: Ahemdabad bus station (Gita mandir)

                                      Respected sir

                                      Taday l have visited gitamadir bus station (ahemdabad), I have a seen many people tribaled because of one person sited in washroom and take 5 rupees for use mutradi(washroom)
                                      I also pay 5 rupees for mutradi use
                                      Please accept my apologies and remove this charge

                                      Your faithfully
                                      V.H.padaliya
                                      +1 videos
                                      Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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