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Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

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Updated: Apr 10, 2026
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Gujarat State Road Transport Corporation [GSRTC] reviews & complaints page 53

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A
aeyjay
from Mumbai, Maharashtra
Jan 15, 2022
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Address: Shiv Shakti Hotel, 2 KMS short of malvan from DHRANGDHRA.

Dear sir
I was traveling from morbi to Vadodara with PNR NO 47628555 on 15/01/22. In MORBI- SURAT route. Bus started from MORBI at 1800 hrs.
GSRTC sleeper bus made a Halt at SHIV SHAKTI HOTEL near Malvan . Halt is approved by GSRTC AUTHORITY.
AS A PASSANGER, WE FOUND THAT MALE/ FEMALE URINAL IS SMELLING BADLY. NO WATER FACILITY IS AVAILABLE FOR PASSANGER TO CLEAN THEIR HAND.
MORE OVER THEIR FOOD ITEMS RATES ARE HIGHER WITH LOW QUANTITY AS WELL AS QUALITY..
AFTER LONG JOURNEY PASSANGER AND DRIVER/ CONDUCTOR ALSOREQUIRED FEEL FRESH AT ENROUTE HOTEL, WHICH IS HAVING GOOD HYGIENIC CONDITION AND FOOD ITEM'S ARE AVAILABLE AT MARKET RATES WITH GOOD QUALITY AND QUANTITY.
Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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    D
    Deep Dhebar
    from Ahmedabad, Gujarat
    Jan 15, 2022
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    Address: Rajkot

    A bus stopped at sardhar (rajkot- bhavnagar highway) bus conductor allowed 2 persons and denied rest to get in with reason only 75% allowed. But it was actually full and beyond 2 persons were standing. I argued at morning people are being allowed more than the capacity so why not you are allowing only 1? As I have some medical emergency and cannot wait for another bus to come. But conductor misbehaved and he was not wearing mask as well as many passengers also not wearing mask. But conductor told it's corona time and I can not let you in. I requested a lot but he every time told do whatever you can do. I don't care anybody. I am not listening to my seniors also. You cannot do anything.now get lost . The bus was coming from jasdan and no. Of bus is GJ 18 Z 2677. Conductor's name was jitu bhai. He was not wearing mask and driver also. Plus so many passengers also not wearing mask and bus was full but he was distributing knowledge of govt. Rule. I'm also a govt employee and doing up down but due to medical emergency I had to go. And no buses were being stopped by anyone for last 1 hour
    Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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      Maitry_shah
      Jan 15, 2022
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      Bad behavior and didn't give back full amount

      I was travelling from ahmedabad to khambhat and I didn't knew that we have to take ticket from driver only and not ticket collector. The driver did very bad behavior for that, i was just calling parents to tell them, but he's like phone hi nai chodte and threatened me regarding tickets.

      The fare was 81rs so he told me to give him 1re, i said i don't have and i gave them 100rs, he just gave me back 10rs and didn't gave back...
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      A
      A.P.Soni
      Jan 14, 2022
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      Dear Sir,

      My complain for the bus Diyodar to Ahmedabad Vai Thara those bus get more tickets charges from us.

      Normally the busses of this route tickets is 48 rupees for 1 person but those get 71 rupees for person

      I hope you do something
      Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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        U
        umeshmaheshwari05
        from Palanpur, Gujarat
        Jan 12, 2022
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        Address: Gujrarat

        Payment Recived By The GSRTC But Tickit Not Confirmed
        Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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          K
          Khushi vaghani
          Jan 11, 2022
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          After ticket booking I didn't get confirmation mail or text...my payment was cut from my account...even though I had to buy a ticket and I paid again for the same...my order ID is GS17615057..plz reply for this as soon as possible..thank u..
          Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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            H
            HenilGandhi
            Jan 10, 2022
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            Rajkot-Una via Atkot (Time 2:30 from rajkot) didn't stopped in atkot busstand today.
            Driver passed the bus very fastly from atkot busstand without stopping even a single minute.
            Many passengers want to go on that bus. Not a single passenger can go on that bus.
            Also driver's behaviour is very rude.
            Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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              N
              nishantbsharma
              from Morvi, Gujarat
              Jan 10, 2022
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              Address: Hari Om New anupam Society Behind Bhagyalaxmi Appartment Samakhantea Morvi 2
              Website: GSRTC APPLICATION

              I had already payed money for the Ahmedabad to morbi and i still don't receive my ticket number and I got mail that I had already payed sucessfull amount of 245 RS via (online payment) AGRPAY with transition I'd IUUPIU[protected] and still I have to buy more tickets worth rupees of 274 offline
              Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                P
                patelkumar
                from Gadhinglaj, Maharashtra
                Jan 9, 2022
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                Address: Gujarat

                Dear sir
                Jay Bharat sathe Jana vanu ke chela gana time thi Kapadwanj to Dehgam daily Bas je Dehgam Depo mathi return 6:40 pm time a upadati hati te yesterday thi 6:30 Karel che jethi service karta Gandhinagar, Ahemdabad, Talod thi daily up down karta musafar heran thae che je 6 minutes mate te Bas chhutti jae che.
                Chhela 5 yaer thi 6:40 a upadati hati a atyare driver and conductor na time mate chenge Karel che temna time mate daily service karta musafar 7 minutes mate heran thae che to please request che ke tena regular time karva vinati .
                Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                  P
                  Pujara Nency
                  Jan 8, 2022
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                  Address: Ankur soci.opp gidc SANALA ROAD morbi

                  Dear gsrtc department I'm a student and Today date 8/1/22 .my money stollen by any rendom guy .at rajkot bus depot . Money amount is 7000/ rs and money is in sky bule ladies pouech .plz take some action form this complain .

                  Regards from
                  Indian daughter .
                  Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                    J
                    JD editor
                    Jan 8, 2022
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                    Address: Shihor

                    Dear sir, sihor (364240) bus stand does not respond properly. If someone goes by asking the bus, then they say that coming after two hours. My police ground is in Amreli and when I went to inquire about the arrival of Amreli bus, I was told from the depot that I am doing my calculations now and come after two hours. and was talking to me. If you want, you can ask any conductor of the bus going from Bhavnagar via Sihor.
                    Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                      A
                      ashishjambucha
                      from Ahmedabad, Gujarat
                      Jan 8, 2022
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                      Address: Bhavnagar

                      Date: 08/01/2021
                      Time :09:05 Am
                      Bus name : Gsrtc Ac bus ( Krishna Nagar to Diu)
                      Bus number:GJ-07-YZ-6738
                      Conductor number: [protected]

                      We have booked 2 tickets at Ahmedabad to bhavnagar .
                      First bus arrived too late at 09:45 Am
                      After that at iscon cross road driver told us my duty is over so he left bus at iscon cross road. We were waiting till 1 and half hours for new driver.

                      It was redicules services given by driver. People were shouting and angry on bus conductor but no one help from GSRTC.

                      So i want my refund of two tickets.
                      And want to file complaint for this ruthless services.
                      Mob: [protected]
                      Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                        R
                        Rudra Dave
                        from Ghumarwin, Himachal Pradesh
                        Jan 7, 2022
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                        Address: Umreth

                        Dear Sir / madam

                        Its very difficult to updown to do in Nadiad to Umreth
                        Today I m at bus.stand on Nadiad at 6.00 pm but till 6.45 not a single bus is coming for dakor lots of bus coming for other but not a single bus reached for going to dakor as well as Umreth

                        Sir this is very tuff situation for regular basis

                        Can anyone solve this problem on daily basis.
                        Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                          J
                          Jjjjkkkkkkkkhhhh
                          from Morbi, Gujarat
                          Jan 7, 2022
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                          Sir morbi to rajkot. Intercity or bus chale 6 ema bhada ma 39 rs bhadu hoi 6 bt koi bhi conductor 1 rs pacho aapto nthii and jyare 410 local nu bhadu hoi tyare 1 rs compulsory Apvanu kye etle kato fx bhadu karo kato rs retain aapvanu kyo
                          Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                            J
                            Jigo_123
                            Jan 6, 2022
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                            Refund Not Received

                            Dear Sir / Madam,

                            I have tried to booked TICKETS (on 4 th January 2022) on GSRTC online booking system through my PAYTM bank UPI for "BHAVNAGAR" to "AHMEDABAD”, my transaction was done successful but due to some reason i didn't get the ticket from gsrtc and i didn't get the option for print your e-ticket and some error message will displayed on the screen .The amount of Rs630/- was deducted from my PAYTM bank Account.I request you to help me to get my refund as soon as possible.I am giving the particulars regarding my transaction below.

                            Detail:
                            DATE of booking 4 th JANUARY, 2022
                            Reference Number: GS17482048
                            Bus service: BHAVNAGAR to AHMEDABAD
                            Amount: INR 630/- paid through PAYTM bank UPI

                            Name: JIGNESH BAMBHANIYA
                            E-mail ID: [protected]@gmail.com
                            Contact No.: [protected]

                            Pls do the needful & request you to help me to get my refund as soon as possible.

                            Regards,
                            JIGNESH BAMBHANIYA
                            Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
                            Jan 06, 2022
                            Updated by Jigo_123
                            Please remove my mobile number, Remove my email id and also remove my document which I uploaded.
                            Jan 06, 2022
                            Updated by Jigo_123
                            Nice
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                              V
                              Vikashvijayawada
                              from Hyderabad, Telangana
                              Jan 5, 2022
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                              The attendant in Public convenience at Paldi Bus Stand is Collecting Rs.2/- for Urinal, kindly take strict action against the company Toiles & Toilets Pvt Ltd as many people are urinating in open in Bus Stand premises to avoid paying 2 rupees which as per my knowledge should not be charged and these contractors are collecting money putting all rules at par.
                              Request to take strict action, so that public can't be blamed for unhygienic situation at Public places.
                              If they are not authorised to collect money for Urinal, I request you to collect huge penalty from the culprits.
                              In hope for a clean and swach Ahmedabad dream come true at the earliest.
                              Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                                A
                                Akram Mahetar
                                from Rajkot, Gujarat
                                Jan 5, 2022
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                                Issue with conductor gj18z6129 doj:-04/01/2022 dilipsinh jadeja he says gsrtc is my property and behaviour is so poor he is not allowed me to my luggage in dicky I also agree with luggage payment but he says dicky only use in gsrtc work 30 people arround me and he use bad language my igo will hurt please kindly action...
                                Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
                                Jan 05, 2022
                                Updated by Akram Mahetar
                                I am so hurry about my complaint please kindly action
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                                  M
                                  Maulik Nayee
                                  from Ghumarwin, Himachal Pradesh
                                  Jan 4, 2022
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                                  Dear Team,
                                  I am requesting to you
                                  Kindly start bus at Mansa To Kalo on
                                  6.30 Pm .
                                  Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                                    A
                                    AshvinP
                                    Jan 4, 2022
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                                    Dear Sir / Madam,

                                    on dated 24.12.21, i was many try to book ticket from jamnagar to savarkundla and this cases two time deduct ticket charges from my account but seat is not confirmed for mention journey. and its Reference no. is GS17265918 & GS1726848.

                                    And finally i visited the Bus Depo and book same seat for mention date and destination.

                                    And regarding this i try to contact customer care on your toll-free number but it did not connect.

                                    So please refund the amount.

                                    Regards,

                                    Ashvin Parmar
                                    [protected]
                                    Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                                      Meet V Sheth
                                      from Bhuj, Gujarat
                                      Jan 4, 2022
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                                      Address: Bhuj

                                      Dear Sir,

                                      I SETH MEET V, a responsible citizen of India having subject pass details below:
                                      Pass No. 219987
                                      Destination: Madhapar to Oslo Road

                                      The pass has been issued from Madhapar to Oslo Road but when I, catch a bus from Adipur Station which is situated between Madhapar to Oslo Road due to bridge construction going on then they inform me that pass is from Oslo road so you are not allowed to start your journey from Adipur Station (which is situated within destination mention in the Pass) with the help of this pass.

                                      So the concern is that why they are not allowing me to travel from Adipur Station. Kindly help me as soon as possible. Thanking you
                                      Regards.
                                      Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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