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Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

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Updated: Oct 20, 2025
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Bad 😕 It seems that Gujarat State Road Transport Corporation [GSRTC] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Gujarat State Road Transport Corporation [GSRTC] reviews & complaints page 75

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R
raghuraj thakor
May 17, 2021
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Address: 2509 bethal society anand

Dear sir
here i inform you that the morning local bus 7.00 am anand to vadodara not came in prober time or some times bus will not came in morning .
some time customer think that bus will came in morning but after standing ofr 30 miniture bus weill not came in the timing schedule at anand .every body became harresement during pandemic time .
onne request pl make 2 local bus during morning session beacuse every person want to go for job at morning so some people are not able to seat in local bus beause of sop of the govt.

regards
raj
Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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    G
    GulamMohuddin N Manva
    May 17, 2021
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    Address: songardh depo

    Gj 18z 4885 ye bus sarkar gaid line ke mutabik sosiyal distance ka koi rules follow nai ho raha hai ham log on line booking karvate hai usme social distance vali seat dekha te hai abhi ye bus me jabrjasty se ticket mastar seat pe bitha raha hai
    Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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      P
      Pareshkumar Makani
      May 16, 2021
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      Bus Not Stop At My Boarding Point

      Good Morning Sir,
      My Name is Makani Pareshkumar.
      I have booked my Bus Ticket From Rajkot To Shihor with GSRTC bus which departure time is 6:30 from Rajkot Central Bus Stand.I already Mentioned in my ticket that my boarding point is Aji Dem Chokdi, Rajkot.I already reached there at 6:25Hrr.I saw one white colour Express bus was passed infront of mine which is going to Bhavnagar.So why driver not stopped bus at my boarding point...
      +2 photos
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      H
      H k koli56
      May 11, 2021
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      Address: Village Kera ta: Bhuj

      Dear Sir,
      Please star mundra to Bhuj Bus of 20:00
      We are facing a big problem to Updown daily Bhuj to Mundra there is last Bus from Mundra to Bhuj is 18:30.
      So I request to you please start Bus of 20:00 Mundra to Bhuj.
      Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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        K
        kalpesh@57
        May 9, 2021
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        Address: AHMEDABAD

        ઉપરોક્ત વિષય અનુસંધાને જણાવવા માંગુ છે કે આજ રોજ નોકરી પાર જતા ખેડબ્રહ્મા-પીરાણા બસ માં માસી તરીકે વ્યક્તિ આવી પૈસા માંગવા લાગ્યા, , મેં ના આપ્યા માથે હાથ પછી મોં પાર થી માસ નીકળ્યું મેં કહ્યું આપ કઈ રીતે પૈસા માંગી શકો...નથી...થોડી વાર પછી બીજા વ્યક્તિ ને બોલાવી ને મારી પાસે થોડી બોલ ચાલ કરવા લાગ્યા...બસ માં થી નીચે જાવ, , , કહ્યું મારે ૭.૪૦ ગીતામંદિર મારે જી.સી.એસ. હોસ્પિટલ ચામુંડા બ્રિજ ૮:૦૦ વાગ્યા સમય હતો હું નીકળી ગયો...દર રોજ હું આ વસ્તુ જોયા કરું છું...આ પૈસા કઈ રીતે માંગી શકે, , , ?અને આ રીતે પબ્લિક ને હેરાન કઈ રીતે કરી શકે...?મેં ૧૦૦ નંબર પોલીસ સાહેબ કંટ્રોલ રૂમ માં વાત કરેલ છે...પણ હું પહેલા એસ.ટી. નિગમ ને જાણ કરું છું...
        +1 photos
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          M
          Mahipal sinh Jadeja
          May 6, 2021
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          જય ભારત

          હું મહિપાલ સિંહ જાડેજા તારીખ 06/05/2021 ના ભુજ થી માંડવી રૂટ ની બસ નંબર GJ18Z1215 મા મુસાફરી કરી રહ્યો હતો તે દરમિયાન મારી બે બેઠક ની ક્ષમતા વારી સીટ મા બસ ના કંડક્ટર તથા સાથે ના એક કહેવાતા st ના અધિકારીએ મારી સાથે ગેર વર્તણૂક કરી અને covid - 19 ની સરકાર શ્રીની નમસ્તે ગાઈડ લાઈન નું ઉલ્લંઘન કરી ને બળજબરી પૂર્વક મારી સીટ સાથે અન્ય મુસાફર ને બેસાડવા કહેલ તથા અધિકારી એ મને લુખો એવા અપમાન જનક શબ્દો નો પ્રયોગ કરેલ મારી આપ સાહેબ ને વિનંતી છે કે આ બસ ના ડ્રાઈવર કંડક્ટર તથા કહેવાતા અધિકારી સામે કાયદેસર ના પગલાં લેવામાં આવે.
          Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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            J
            Jeck123
            May 6, 2021
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            Address: G.18 KRISHNA APP BEHIND TEJENDRA COMPLEX SONINI CHALI ROAD ODHAV, 25

            Munpur lunawada Ahmedabad bus was no stop in Dev chowkdi stopage
            On dated 6 th May 2021 erly morning 6:30 am. Is it driver authority to stopage will b decided????
            Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
            May 06, 2021
            Updated by Jeck123             Please get me as soon as possible reply and take action to do needfull
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              U
              uhc 3 nagalpur
              May 4, 2021
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              Address: AT. NAGALPUR , MAHESANA STATE. GUJARAT
              Website: GSRTC

              Date.4/5/2021
              i am health worker. I worked in government hospital. Today at 5.08pm mahesana to talod bus not stop at nagalpur bus stand mahesana. There are no more passenger in bus but driver show me on nagalpur bus stand and increase the bus speed and going without stop at nagalpur . After this bus no any bus available for going to vijapur. I am daily up down in this bus. So pls request to sir punish the driver ane tell them to stop bus at nagalpur, mahesana
              Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                A
                Aftabmmemon
                May 3, 2021
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                Sir
                My boarding point was ujala circle
                Also i confirmed the same by calling him
                But eventually he didn't stop the bus at the station and i missed the bus.
                So now i want my full amount back and compensation for my mental agony and wasting of my time.
                Following are the details of the bus

                GSRTC: PNR:G40761720, DOJ:03/05/2021, Pickup Point:AHMEDABAD ISCON, Time:07:55, Crew No: [protected], GJ-18-Z-6434.Track :https://gsrtc.in/vehcleStatus/currentStatusForTTH.php?pnrNo=G40761720
                Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                  प
                  प्रविणसिंह चौहाण माड़का
                  May 1, 2021
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                  અમો દ્વારા 2 દિવસ થી થરાદ થી માંડવી(ભુજ)બસ નું રિઝર્વેશન માટે ઓનલાઈન એપ્લાય કરી રહ્યા હતા પરંતુ એકેય બસ શો કરી રહી ન હતી. બસ શો ન થતા આપણી હેલ્પલાઇન ઉપર કોન્ટેક કરવામમાં આવ્યો જેમાં પેલા 7 મિનિટ કોલ રિસીવ ના કર્યો ત્યારબાદ બીજો કોલ રિસીવ કરતા હેલ્પડેસ્ક માં બેસેલ વ્યક્તિ ઉડતો જવાબ આપ્યો કે બસ શો નથી થતી એટલે રિઝર્વેશન નહીં થઈ શકે, બસ શો નથી થતી એતો અમે પણ જાણતા હતા પરંતુ શુ કામ શો(show) નથી થતી એનું કારણ પૂછતાં મિત્ર દ્વારા એ થરાદ ડેપો નો સંપર્ક કરવા જણાવેલ તો ઓનલાઈન હેલ્પડેસ્કઃ નો કોઈ અર્થ નથી.
                  Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                    K
                    Kailashben Joshi
                    Apr 26, 2021
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                    Address: Kotdapitha

                    Savarkundla rajkot bus kotdapitha gaame stop hova chhata ubhi rakhta nathi.
                    Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                      T
                      Trushen Thakkar
                      from Mumbai, Maharashtra
                      Apr 26, 2021
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                      Address: B4 JALARAM KRUPA, opp Anand mercantile computer science college

                      Bus from Mahudha to Gajera which is coming to Anand depo around 9:45. Driver and conductor are roaming out for their entertainment and thereby wasting time of all passengers. They are not driving on time. On complaint, they are replying rudely.
                      Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                        S
                        sagarvisad
                        Apr 25, 2021
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                        Spreading CORONA VIRUS from bus management

                        Dear Authorities,
                        Now a day which pandemic situation we faced into that GSRTC bus management system directly responsible for increasing CORONA +VE cases, How that explain below:

                        1) Most of buses bypassed before corona curfew hours start [8:00 pm], and mainly BALASINOR to VYARA daily bypass SURAT from Kamrej at 6:30 pm to 7:30 pm also Kapadvanj to Bardoli also same time bypass SURAT and due to that bypasses of buses...
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                        J
                        Jayu1007
                        Apr 24, 2021
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                        Address: NEW GOPAL PARK STREET NO. 03, Ankur school main road

                        Dear sir,
                        I booked my RAJKOT PDM COLLEGE TO VERAVAL bus ticket book. But thats not booked. Ref. No. GS13864785. I request to refund my money
                        +1 photos
                        Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                          J
                          J j kacha
                          from Mumbai, Maharashtra
                          Apr 23, 2021
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                          Address: નાગલપુર તાલુકો મેંદરડા

                          જૂનાગઢ નાગલપુર ની સવારની 6.45 ની બસ ચાલુ રાખવા બાબત સરપંચ નાગલપુર તેમજ ગામ લોકો ની રજુઆત
                          +2 photos
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                            J
                            Jaydip12
                            Apr 22, 2021
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                            Address: Vill.alidhra ta.mendrada ji.junagadh

                            Hello
                            Jaideep Bhadarka
                            Village Alidh l
                            Taluka Mendarda
                            District Junagadh
                            Pin.362260

                            Rajkot Jashapur Bus
                            Junagadh Mendarda Bypass
                            The bus does not stop even though there is a bus stop in Alidhra village. The conductor does not say that there is no stop. There is a legal ticket in the machine.
                            If we call at Junagadh bus stand, there is a stop. Alidhara many conductor stops the bus. Many does not stop. If there is no stop, then why stop others. We do regular subdivisions many times in Junagadh bussetnd.
                            If the brother never stops the bus, please take appropriate action and stop the bus
                            He is confident that you will find the solution to our problem.

                            Thank you
                            Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                              N
                              Nikunj Anghan
                              Apr 19, 2021
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                              Respected sir/Madam
                              Gsrtc much aware about this pandamic Then way you not provide this little safer to passenger
                              1)does you sanitize bus?
                              2) does you have sanitizer Botel in bus?
                              3) does you know the how much number you should seat in bus. For passanger for corona virus
                              I regular travel Vadodara to Surat and I see you nothing to your even single bus depot have sanitizer Botel
                              Shame on you.
                              Thank you
                              Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                                J
                                Jayu1007
                                Apr 17, 2021
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                                I was booked my rajot to veraval 5 ticket on 28 march 2021.but ticket was not booked and money deduct in bank
                                Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                                  H
                                  Hiren Kareleeya
                                  from Ahmedabad, Gujarat
                                  Apr 16, 2021
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                                  I am daily going to my workplace by bus Junagadh Bagdana. I was daily booked my ticket for this bus. But now I am not able to book bus ticket in this journey.i have this problem since few days. This bus is not shown in online. The bus timing is 7am morning from Junagadh. I have faced difficulty in travelling. Kindly do needful.
                                  Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                                    H
                                    Hiren Kareleeya
                                    from Ahmedabad, Gujarat
                                    Apr 16, 2021
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                                    I am trying to complain on GSRTC website from three to four days. But page is not responding. I have attached the video here. Every time it's say please varify captcha. But when I try to varify captcha page is not responding. I am not able to complaint for my issue.
                                    Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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