Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

Bus driver and conductor stop the bus as per their wish wherever and whenever they want in the side of National Highway between Ankleshwar and Surat especially nearby Kosamba Overbridge which seems one of the major bus depots in the world. Bus is halted as much time as the driver and conductor want. No official in the GSTRC capable of doing anything, taking any action against such type of activities. Please do something in the interest of general passengers.

બસ ન- Gj18Z2792
ડ્રાઈવર તથા કન્ડક્ટર ન- 131151/12108

આમો કાયમી બોડેલી થી શામળાજી આવીએ છે તમામ બસ શામળાજી 3રસ્તા સીવીલ અમને ઉતારે છે અને તમામ લોકલ બસ ત્યાં સ્ટોપ કરે છે પરતું તમારી...

Ankleshwar to Rajpipla bus no time 6:00pm. Hato te change kari ne 4:30 karel che to aaj roj Date:- 11.04.2021. Na Raj ame Ankleshwar bus stand per aayva to kahe che ke aaje bus cancel che . to amare kya javo saje 8:00pm lockdown thay che Rajpipla java mate Ankleshwar matr Ek j bus chale che te pan cancel karel che Rajpipla and Ankleshwar ma koi lockdown nathi.

Aap sir ek request che ke Ankleshwar bus time chalvi plesh sir aame Ankleshwar notified area GIDC ma job karey che 🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏

Hello, I am ttavelling from Ahmedabad to surat. Conductor n driver stopped the bus at 1 restaurant &informed us that there is 10-15 min halt. But it took 30 min time at halt place..
Bus details are as followed

GSRTC: DOJ:11/04/2021, Pickup Point:AHMEDABAD NEHRUNAGAR, Time:08:45, Crew No: [protected], GJ-18-AZ-8045.

Hello Sir/Madam,

I have booked bus ticket from GSRTC official website on 7th April

Ticket From : Ahmedabad Ranip
Ticket To : Talaja
Bus Route : Mahesana - Kovaya
Booking Ref.No : GS13963499
Booking Mob.No : [protected]

When I booked the ticket at that time money has been deducted from my account but my ticket was not confirmed.

And now 3 days has been passed and still money is not refunded on my account.

I have attached screen shot of my bank statement which shows money has been debited from my account.

Please check this issue and try to solve it as soon as possible

Thank You,
Hiren Umaraliya

Respected sir...i have one compliant ...surat to savrkundala
GJ 18 Z 1849
time 19.00 date 09.04.2021 conducter mobile no is [protected] not valid..this number incoming service is stopd...n also conducter behaviour is not good

I have not received refund for my cancelled ticket.

Dear Sir/ Madam,

We are commuting daily from Vadodara to Ankleshwar. Around 1000 of people is daily commuting to perform duty from Vadodara to Ankleshwar.

Now, the condition is that Due to lockdown declared by Govt of Gujarat after 8.00 PM in city, All buses passes from Vadodara are denying enter into city as they claim that they cannot reach on time ( before 8.00 PM ) to Vadodara.

It is 78 km distance from Ankleshwar to Vadodara. Now one express bus is taking time as per below :

Running time : Approx 1.30 min
Hotel stay : 30 min or beyond.

So due to compulsory hotel stay, they are unable to reach Vadodara before 8.00 PM

So we, on behalf of our all daily passengers, request you to please cancel hotel stay of buses so passengers of Vadodara city cannot suffer.

It's really a harrasment to us.. Due to safe journey, we always prefer GSRTC bus service but due to this problem, all commutors are preferring now private services which is net loss to GSRTC.

I further request you to please take immediate action and help us to reach on time..

Hope you provide us solution on this.

Regards
Nirav Patel
( On behalf of daily commuting passengers )
Mob. [protected]

Bus no. Is GJ18Z 0477 service from Rajkot to diu, Gondal depo bus

I m traveling today dt.[protected] from Rajkot to diu on this bus .. nd in this corona time here is not follow of any guidlines or rules in the bus they take more passenger from capicity of seats nd passngers are standing in the bus. Some passenger dont wearing the mask also ...

Thanking you...

When I in busport (ahmedabad) tha bus was gone without easy info. Or call.
I m right on time in bus port
When I entered in bus port (ahmedabad) the time was 1:57 .
Dep time 2:00
I call the conductor but she doesn't gave satisfied answer and cut the call.

Dear sir,
I am vipul Surani, from amreli
I am journey amreli to Ankleshwar on 4 April 2021 & I am also booking 4 number set in double site.
But conductor is given to 5 number sit in other people in government bend to travel in double sit.
So, pl required to you all people follow government rules. And not allow to travel double sit.

I book bus ticket on gsrtc[protected], and then i cancelled that bus ticket, but after 10 day no reply from gsrtc app and i didn't get refund, and i use gsrtc site for booking. I attached my ticket message.

I had booked a bus ticket from mahuva to Ahmedabad for today in the morning. My pnr number is GJ0476286
The scheduled departure of bus was on 11 o'clock in the morning. But when I riched at the s t stand bus was late by 2to3 hours. Hence I had to get another bus. I would like to get refund for my ticket.

Dear sir,
Padadhari bus stand par savare rojinda musafaro ni bhid hoi che ane bija passenger pan hoi che. Ajanya passenger ne koi bus no time table puchvu hoi to savare 10;30 sudhi pn tya control point ma koi hajar hotu nthi.
Gertc nigam ne namra vinanti k padadhari point ma tc ne samaysar hajar reva suchana aape to passenger ne ghani muskeli no samno krvo pde che e karvo nahi pade.

Thank you gsrtc

Today[protected] night at 01:20am Surat to Dwarka sleeper bus go to Dwarka but 1- passager many time hand shake but bus driver not stop in Sat Rasta point,
Bus is many sitting empty but bus not stop full speed driving go to Dwarka side,
I complain to Jamnagar bus depot she is telling me very ruldy reply and not serious my complaints and telling me 2-bus more available so traveling other bus,
Sat Rasta point bus stop many driver not stopping so every times come to bus stand otherwise not responsible,
So I requested change mind and many times request please driver and bus depot manager change he's behavior and respect one of one passager,
Very rudely behavior change,
And special thish time to covid every passanger pickup every location,
All possible location stop bus
Please process my complain and reply me
Otherwise I. Mail upper level officer
Thanks for supporting
Bhikhu Rathod
Dwarka
No. [protected]

મારા ગામ માં આવતી બસ માં બોર્ડ નથી હોતો, મે વાત કરી બોર્ડ માટે તો પણ એજ બોર્ડ વગર ની બસ આવે છે. બસ નંબર GJ 18 Y 9894 આ બસ મોરબી થી પીઢડ નો રૂટ હોય છે. આ બસ ના રૂટ ના કેટલાય પેસેંજર ને ખબર નોહતી કે આ બસ તેના ગામ જાય છે. તો પછી ખાલી બસ રૂટ માં ચલાવવાનો કોઈ મર્મ રહતો નથી.. આવી કેટલીય બસ જેમકે મોરબી થી ભાવપર આઈ કેયલીસ બસ માં બોર્ડ નથી તે તાકીદે રાખી દેવા વિનંતી . જેના કારને આમ માણસો બસ ના લાભ લઈ શકે.

Yesterday night i.e. date : 29/03/2021 - 10:05PM i have tried to book ticket for volvo bus from vadodara to ahmedabad at first time i have proceed with netbanking and Rs.218 deducted from my account my bank's transaction reference no. is BILLDESKVYBK[protected] and immidiate after that GSRTC's page was stopped my login and no ticket generated or no SMS received
after that second time i have same transaction done by my Debit card and got succeed to book ticket
but still i didn't received refund of Rs.218 in my account
please do the needful and give refund of my transaction
Regards,
Nishad Kela
Mo.# [protected]

With reference to the subject, I booked my trip tickets from Nadiad to Rajkot in bus trip no. 1800GNGRWKRGJRD PNR NO - G40380974, even time line crossed, I did not get any trip details like bus no. Conductor no. Even I can't track trip on GPS Online GSRTC app. While checked with concern depo. (Dahod depo) They said trip was cancel, (I am talking about the matter was occurred on 29.3.2021) this bus not running... I really surprised that even if the chart not prepared and this trip going to cancel, there should not having such system to inform customer that the same trip cancel they can arrange own. But no communication made. And you can check my booking history of on basic my (mo. No. and my user ID) You will find I used GSRTC 8-9 time in month. Our station is between two main cities. It is important that we get some tracks information with right details of Bus no. And conductor no. Or can track Bus. Because it is the one good option for intermediate pick up points. But some employees of GSRTC of some selected depo are feeding wrong information of there bus no. And their conductor contact no. also. And take reservations chart from respective depo. And then make mobile switch off. So, Then result customer suffering a lots of. And when customer asked them they said it is your problem we are not responsible for these reservation. I.e Padra depo, bilimora depo, Dahod depo, Surat depo., Rajkot depo (Landline no. Not working since long), some conductor learn that feed wrong information in system and take print of reservations chart and not paying their responsibility by take hands up.

It should be having some audit of some depo transaction history of when the chart prepared. So such scam come out.

GSRTC take many good positive step but need to find some nusons to prevent ST Gujarat impression in public mind.

વણકર નયનકુમાર
વિરાભાઇ
મું પો :વિરણીયા
તા:લુણાવાડા જી મહિસાગર

આદરણીય સાહેબ
સવિનય જણાવવાનું કે આજ રોજ તા: 28/03/21 ને રવિવારના રોજ આણંદ ડેપો ની બસ આણંદ થી લુણાવાડા જવા માટે ડેપો પર મૂકાઇ હતી. જે આણંદ થી 1:30 એ ઉપડીને લુણાવાડા જવા રવાના થઈ હતી .હું વણકર નયનકુમાર વીરાભાઇ મોજે વિરણયા તાલુકો લુણાવાડા જીલ્લો મહીસાગર ના વતની, આ બસમાં સવારી કરેલ હતી .જે બસ નો નંબર GJ 18 Z 5706 હતો. તે બસના કંડક્ટર એ ભારતીય ચલણ રૂપિયા 100 ની નોટ સહેજ ફાટી ગયેલી હતી તે લેવાની ના પાડી તેમજ અભદ્ર વર્તન કરી ચાલુ બસે ઉભી દોઢ કિલોમીટર ના અંતરે ઊભીરાખીને મને ઉતારી દીધો.ભારતીય ચલણ ભારતમાં નહી ચાલે તો બીજે કયાં ચાલશે?. આવા લોકો ના કારણે જ આમ જનતાને ઘણી મુશ્કેલીઓ નો સામનો કરવો પડે છે .તો હું એવી આશા રાખું છું કે તમે જરૂર થી કાર્યવાહી હાથ ધરશે.
લી, .
વણકર નયનકુમાર વિરાભાઈ

Me and my friend started journey from Naroda Patiya Ahmedabad to Prantij. We have small luggage with us, and conductor added illegally charge about luggage. I asked him why he applied charge, i rud manner i said to pay or get of from bus, check ticket photo