Submit a Complaint
Claimed

Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

www.gsrtc.in
1
Updated: Apr 10, 2026
Complaints 4425
Resolved
188
Unresolved
4237
Bad 😕 It seems that Gujarat State Road Transport Corporation [GSRTC] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
Complaints
Contacts

File a complaint to Gujarat State Road Transport Corporation [GSRTC]

Having problems with Gujarat State Road Transport Corporation [GSRTC]?

File a complaint and get it resolved by Gujarat State Road Transport Corporation [GSRTC] customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Public Transportation
Gujarat State Road Transport Corporation [GSRTC]

Gujarat State Road Transport Corporation [GSRTC] reviews & complaints page 76

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
S
SD News
Jun 12, 2021
Report
Copy

Address: 24/B અર્પણ સોસાયટી - કંજરી રોડ - હાલોલ ૩૮૯૩૫૦/ જી.પંચમહાલ

આજે તા.12 જૂન 2021 ના બપોરે 12:24 કલાકે વડોદરા VIP સર્કલ ઉપર બીલીમોરા થી મોડાસા જતી બસ માં જગ્યા ખાલી હોવા છતાં ડ્રાઈવર દ્વારા 15 જેટલા મુસાફરો કે જેઓ ત્યાં ઉભા હતા હાથ ઊંચો કરી બસ ઉભી રાખવા પ્રયાસ કરવા છતાં, બસ થોભાવી ન હતી અને નિગમ ને નુકશાન કર્યું છે, હુએ ત્યાં થી હાલોલ ડેપો મેનેજર ને મારા મોબાઈલ નંબર થી તેઓ ના મોબાઈલ નંબર ઉપર જાણ કરેલી છે, જેનો ડેટા મારી પાસે છે. આપ ને જરૂર જણાય તો રજુ કરવા ની ખાતરી આપું છું.

હાલોલ પહોંચી એ બસ વિશે મળેલી માહિતી આ મુજબ છે.

વડોદરા થી કેટલું બુકીંગ હતું અને કેટલી બેઠક ખાલી હતી એ તાપસ કરી - VIP સર્કલ ઉપર 15 જેટલા પેસેન્જર માટે બસ ન થોભાવી નિગમ ને આર્થિક નુકશાન કરેલ છે, એ નું કરણ ચકાસવા વિનંતી
બસ ડેપો - બીલીમોરા
બસ નંબર - 3948
ડ્રાઇવર નંબર - 248
કંડકટર નંબર - 112
Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    H
    Harsh3726
    Jun 10, 2021
    Report
    Copy

    Address: Sadhuvaswani Nagar, Adipur

    Respected Sir
    The dl renewal of applicant Prakash G Kumar has been pending for around 2-3 days on Scrutiny. So, I just kindly wanted to know by what date the dl would be renewed.

    Thank You
    Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      P
      patel saurav
      Jun 10, 2021
      Report
      Copy

      Address: MALPUR

      Ahmedabad TO Kaliyakuva

      Malpur, Govindpura Kampa, Sajjanpura Kampa, Limbodra, shivpura Right Route Traveling

      Malpur, Jitpur, shivpura Wrong Route Traveling
      Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
      Helpful
      2 other people found this review helpful
      2 found this helpful
      Write a comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        R
        Raaj Gadhavi
        Jun 10, 2021
        Report
        Copy

        Address: C/O G N BARAI AND CO DWARKA, NR BUS STAND

        Hi sir/madam

        Mera name parmanand gadhvi hai and me dwarka me rehta hu.me yahan ke sanatan seva mandal stop pe khada tha aur aapki gsrtc ki bus jo ki somnath tak jati hai jiska time morning 6 am ka hai usne yahan pe stop kiya aur turant hi bina kisi ko liye nikal gayi jabki bus lagbhag khali thi fir bhi usne kisi passanger ko nahi liya mene pata kiya to sabne bataya ki last kuch time se uska driver ese hi karta hai so plz ia metter me turant action liya jaye aur ese logo par karwai ki jaye..thnx
        Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          V
          Vaishu Dipak Sharma
          Jun 9, 2021
          Report
          Copy

          Address: gsrtc depo deodar division palanpur
          Website: details see

          Driver 298 always self main up stand before about 5 minute. કલયાણસિહ ડાયવર 298 બેજ નંબર પોતાની રીતે સવારે ભાભર થી ઈડર રૂટ માં મૂળ 7:25 સમયે ઉપાડવાના બદલે 7:15 આસપાસ ઉપાડે છે જે કોઈપણ કંડકટરે કહેવા છતાં પોતાની રીતે ઉપડી દિયોદર 7:45 આજુબાજુ લાવી દે છે જયારે બીજા કોઈ પણ ડાયવર કંડકટર 8:00 આસપાસ લાવે છે. 298 ડાયવર દ્વારા મનસ્વી રીતે ઉતરી જાય છે. આ રૂટ માં આવતા તમામ કંડકટરો ડાયવર ની આ આદતથી કંટાળેલા છે. તેમજ સાંજે ઈડર થી ભાભર આવવામાં મોડી લાવે છે. સત્વરે gsrtc પાલનપુર વહીવટ દ્વારા આ ડાયવર ની કાયમી માટે આ લાઈનમાંથી લાઈન સ્પેર કરવામાં આવે તો મુસાફરો ને તકલીફો દૂર થાય. શિડયુલ ડેપો દિયોદર ડિવિઝન પાલનપુર
          Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
          View replies
          Plz fastly
          Reply
          Helpful
          Found this helpful?
          1 Comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            V
            Vishwarajsinh
            Jun 8, 2021
            Report
            Copy

            Address: Surendranagar
            Website: Gsrtc

            With reference to above we were travelling Dharangadhra to surendranagar at 6 pm through dhrangadhra sayla bus meanwhile due to some technical problems bus breakdown. While we tried to boarding up in other bus, conductor denied us even though there were a vacant sheet available.
            Bus no is GJ 18Y 8951(halvad to surendranagar)
            Take action against conductor and driver for inconvenience
            Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              A
              Aarti Chavda
              Jun 8, 2021
              Report
              Copy

              Address: Mangrol

              Today at mangrol in junagadh distric. Bus come from porbandar. Bus name.. porbandar to div. Conductor not mark in a seat of reservation. And when i sit before all passengers form mangrol than after he come and say to left my seat beacuse it's reserved. And expect give me other seat say to left bus.i reached before all passengers yet he don't adjust seat and i need to left bus. It's his mistake that he not mark on seat. Why he can do this type of misbehaviour with any ladies. Take some step againts this counductor.
              Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                A
                Aarti Chavda
                Jun 8, 2021
                Report
                Copy

                Address: Mangrol

                At mangrol depo in junagadh district here management is in worse condition in this corona situation. Mangrol depo cancel too many bus at mangrol to veraval at morning so all passengers depand on buses come form dwarka or porbandar too much traffics but only 2 or 4 passenger can get sit on bus form porbandar and other passengers wait for next bus and also same situation. In this case ladies can not get sit due to traffic and wait for bus for too long time. Gent's got sit by running but what about ladies specially no management of social distancing in this corona situation. Than what a meaning of 50 or 75% passenger.Please do nessasary step in this matter.
                Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  P
                  Pratik Chavda
                  Jun 7, 2021
                  Report
                  Copy

                  Subject: Bus cancelled and my refund quqlily
                  TripCode : 0440MGLRJTGJR47
                  Trip cancellation purpose: tokte vavajodu and havey rain
                  Booking date: 18/05/2021
                  Journey date: 19/05/2021
                  From: Keshod
                  To: Rajkot
                  Obid no: G40879776
                  Payebal fund in RS: 120
                  Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    K
                    Kasela
                    Jun 7, 2021
                    Report
                    Copy

                    I booked bus at 7:30 Amreli to Ahmedabad on date 7 june 2021
                    I have received msg from gsrtc portal at 7:00 with wrong bus number

                    GSRTC: PNR:G41090238, DOJ:07/06/2021, Pickup Point:AMRELI, Time:07:30, Crew No: [protected], GJ-18-Z-6522.Track :https://gsrtc.in/vehcleStatus/currentStatusForTTH.php?pnrNo=G41090238

                    I already pick up point at 7:00
                    But no any kind to inform reservation passenger not come

                    Wrong bus number create confusion
                    So can't catch my bus and also not try to connect conductor
                    So refund my amount
                    *GSRTC m-Ticket*AMRELI to AHMEDABAD GITA MANDIR BUS PORTName:Jagruti KASelaTripCode:0630DHRKSNGJR56PNRNO/OB:G41090238, GS14268492 DOJ:[protected], :07:30:00, EXPRESSSeatNo: 27BoardingPt:AMRELITxn Pass:AzvsqArh Carry ID during jrny. T&C apply.
                    Mo-[protected], [protected]
                    Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
                    Helpful
                    2 other people found this review helpful
                    2 found this helpful
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      K
                      Khushi1804
                      Jun 7, 2021
                      Report
                      Copy

                      I was travelling in a bus to junagadh - ahemdabad on 7 june 2021 at 7:15. During the travelling conductor not follow the guideline. According to covid guideline only one person sit on seat of 2 and 2 person sit on seat of 3 but the conductor gave a ticket to extra passangers instead of following covid guideline.its risky for each and every passanger's health so please pay attention to this.
                      Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
                      View replies
                      Plz give me answer
                      Reply
                      Helpful
                      Found this helpful?
                      1 Comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        H
                        Hetvi Doshi
                        Jun 6, 2021
                        Report
                        Copy

                        Address: Surat Parle point

                        On June 4, 2021 bus driver of bus number GJ18Z5265 was driving the bus very rashly and would have cause accident with our car had we not applied immediate brakes. We would request you to take necessary actions as this would have caused harm not only to us but even the passenger in the cars and has caused us mental agony and trauma
                        Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
                        Jun 06, 2021
                        Updated by Hetvi Doshi                         Please let us know the action taken against the bus driver.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          K
                          Khunti
                          Jun 6, 2021
                          Report
                          Copy

                          I booked ticket on 1/6/2021 but my ticket was not confirmed and not any confirmation massage come from gsrtc but ma money was cut and traction was successful but ticket not and after few hours I booked ticket on gsrtc second time that time transection and ticket both are confirmed so plz give me my first ticket refund bcz any confirmation msg was not come from gsrtc so why my money was cut ?
                          Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            K
                            Khunti
                            Jun 6, 2021
                            Report
                            Copy

                            I booked ticket on 1/6/2021 on gsrtc app but my ticket not confirm and not any confirmation msg come from gsrtc than I book ticket second time after few hours and my ticket confirm but in both process transection is done so plz give me my fist ticket refund bcz first ticket was not confirm...it's emergency...so plz do somthing ...
                            Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
                            Jun 06, 2021
                            Updated by Khunti                             Plz do somthing
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              M
                              MayuriUdel
                              from Mehsana, Gujarat
                              Jun 6, 2021
                              Report
                              Copy

                              Address: 42 k Parmarvas, Udalpur, Ta- Visnagar, Di- Mehsana

                              Every day driver not stop bus at Udalpur station. Today on 6th June, 2021 he stopped the bus he miss behave and said that bus will not stop do what you want do. And started abusive words in whole ride he continue speaking. He told me that I have completed my 28 so you can't do anything.( Maare 28 pura thai gya che taare je bhadaka karva hoy e kari le) and keep your phone shut.
                              Bus No GJ18Z3473
                              (TIME 9:22)
                              Driver's photo is attached in the documets.
                              Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
                              Jun 06, 2021
                              Updated by MayuriUdel                               Ticket is also attatched

                              Helpful
                              2 other people found this review helpful
                              2 found this helpful
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                K
                                Kiritsinh.143
                                Jun 5, 2021
                                Report
                                Copy

                                05 June 2021
                                Time: sanj na 6:27
                                Sanand Viramgam Highway
                                Bus stop Virpur
                                Bus number: GJ 18 Y 9135
                                ane driver chalu buse mobile use karto hato
                                Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  K
                                  kuldipsinh sisodiya
                                  Jun 3, 2021
                                  Report
                                  Copy

                                  Address: ચણેલ ગામ પંચાયત, ચણેલ, તા-મહુધા, જીલ્લો-ખેડા, ૩૮૭૩૩૦

                                  જય ભારત સાથે જણાવવાનુ કે, મહુધા તાલુકાના મુખ્ય એવા ચુણેલ ગામમાં છેલ્લા બે મહિના થી આણંદ ડેપો ની તમામ બસો બંધ છે. જેના કારણે તમામ નોકરીયાત વર્ગ ને તથા સામાન્ય લોકો ને બહુ મોટી હાલાકી નો સામનો કરવો પડે છે. એટલા માટે મારી આ અરજી છેકે તમે સવારે તથા સાંજના સમય ની બસો ચાલુ કરશો.
                                  Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
                                  Helpful
                                  1 other people found this review helpful
                                  1 found this helpful
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    K
                                    Keyur Jinaja
                                    Jun 2, 2021
                                    Report
                                    Copy

                                    I have booked my ticket From Rajkot Busport to Keshod on 16/05/2021 on GSRTC.My journey was scheduled on 17/05/2021.but due to some reason trip was cancelled by GSRTC.my PNR no G40868416.but they have not provided refund for the same.
                                    So Iwant my 180rs back as refund .
                                    Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
                                    Helpful
                                    1 other people found this review helpful
                                    1 found this helpful
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      C
                                      Chirag patel 8683
                                      Jun 2, 2021
                                      Report
                                      Copy

                                      Bus surendranagar-dasada Ticket machine not working so bus was delay and regular pesenger was not rech destination at proper time
                                      Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
                                      Helpful
                                      1 other people found this review helpful
                                      1 found this helpful
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                      Comment Guidelines
                                        I want to submit Complaint Positive Review Neutral Comment
                                        Add Image
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        ક
                                        કાનજી ભાઈ
                                        Jun 1, 2021
                                        Report
                                        Copy

                                        Address: Viramgam

                                        ડેપો મેનેજર,
                                        ભારત સાથે જણાવાનું કે રાણીપ થી પીપળીધામ વાયા વિરમગામ જતી બસ માં અમુક લોકો ને બીજી બાજુ થી લઇ લે છે અને સ્ટેશન પરથી કોઈને લેતા નથી

                                        જો આવુ ચાલ્યા રાખશે તો નહિ ચાલે માટે હુ તમને નમ્ર વિનતી કરું છું કે તે બસ માં આવતા મુસાફર તથા બસ ના કંડકટર અને ડ્રાઇવર ને સલાહ આપવા વિનંતી કરું છું

                                        અને ખાસ કહું છું કે તમે તેમને કહેવા વિનતી કરુ છું

                                        હું ડેઇલી એ બસ માં જોવું છું કે ગમે ત્યાંથી મુસાફર ને લેવાનાં અને ગમે ત્યાં ઉતારવાના આવુ જો એમના પર્સનલ મુસાફર ને કરો છો તો બધા મુસાફર ને આવી રીતે કરવા વિનતી કરું છું...

                                        નહીતર આ રીતે બંધ કરવા વિનતી કરું છું

                                        ધન્યવાદ
                                        Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
                                        Helpful
                                        3 other people found this review helpful
                                        3 found this helpful
                                        Write a comment
                                        Report
                                        Copy

                                        Post your Comment

                                        Comment Guidelines
                                          I want to submit Complaint Positive Review Neutral Comment
                                          Add Image
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit

                                          Related businesses

                                          Karnataka State Road Transport Corporation [KSRTC]
                                          1.1
                                          (3258)
                                          MTC Group
                                          1.4
                                          (275)
                                          Uttar Pradesh State Road Transport Corporation [UPSRTC]
                                          1
                                          (646)