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Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

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Updated: Feb 25, 2026
Complaints 4424
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188
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Bad 😕 It seems that Gujarat State Road Transport Corporation [GSRTC] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Gujarat State Road Transport Corporation [GSRTC] reviews & complaints page 8

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H
Hardik@1991
from Kathor, Gujarat
Oct 2, 2023
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Luggage charges

I am traveling from Rajkot to Ahmedabad on date 2/09/203, I have 1 luggage bag with me approx weight 15 kg, luggage bag is commercial bag, conductor ask me that you have to take luggage ticket despite o[censored]nder 25 kg of luggage rule

He give me ticket with 2 luggage as I have only 1 bag

I additional charges 2x19 = 38 Rs

Bus no. GJ18 Z 6828
Bus arrived at green land chokdi Rajkot at 06:15...
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A
Ankurshah09
from Surendranagar city, Gujarat
Sep 30, 2023
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Address: Surendranagar

Yesterday evening on 29th Sep 2023 at around 11 PM, bus driver of bus number GJ 18 Z 2931 driving bus at Surendranagar city area near bus stand was not is normal condition and his rash driving was risky for normal civilians. Myself was on 2 wheeler with my family somehow managed to be safe from being one of the victim. In interest of general civilians strict action is suggested against the driver.
Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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    T
    Thakor Mefuzmiya Arifmiya
    Sep 30, 2023
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    Address: Bhalej

    સાહેબશ્રી,
    વડોદરા ડેપોમાં સવારનમાં ૮:૩૦થી ૮:૪૫વચ્ચે કપડવંજ-વડોદરા લોકલ બસ આવે છે. તેના કન્ડકટર વિરુદ્ધ જે ઓનલાઇન કમ્પ્લેઈન નોંધાવી હતી. તેને હું સ્વૈચ્છાએ રદબાતલ કરાવવા માંગુ છું.
    આપનો વિશ્વાસુ,
    એક જાગૃત નાગરીક
    Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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      M
      Manish.2209
      Sep 25, 2023
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      Date: 25/09/2023, Bus route Katra to Surat dindoli, We paid ticket for express however bus service like local bus, it was stop at every station for 10-15min and when ever deriver need to stop and take rest for 15min, the service of bus taken time to reach Ahmedabad around 6hour for approx 130km.
      Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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        V
        Vethiral
        Sep 20, 2023
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        Hello sir. I was traveling from Balasinor to Ahmedabad on 20th September 2023. I asked conductor to give seat for my mother which has been reserved for women ... conductor refused and said this is just written..nobody will follow it. I request you to plz take necessary action against him.
        Bus number - 152717
        Balasinor to Ahmedabad
        Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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          V
          Vishnu Kumar leuva
          from Ahmedabad, Gujarat
          Sep 15, 2023
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          Address: Haldharvas

          અમદાવાદ ઝાલોદ 5.10 pm
          બસ ઊભી રાખી નથી આ બાબતે કાર્યવાહી કરવી
          +1 videos
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            V
            Vishnu Kumar leuva
            from Ahmedabad, Gujarat
            Sep 14, 2023
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            Address: Ahmedabad

            અમદાવાદ ઝાલોદ 4.26 pm
            બસ ઊભી રાખવામાં આવતી નથી આ બાબતે યોગ્ય કાર્યવાહી કરશો અન્યથા મુશ્કેલ ઊભી થશે
            +1 videos
            Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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              V
              Vishnu Kumar leuva
              from Ahmedabad, Gujarat
              Sep 14, 2023
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              Address: Ahmedabad

              અમદાવાદ ફતેપુરા 4.30 pm
              બસ ઊભી રાખવામા આવી નથી બસ ખાલી હોવા છતાં આ બાબતે કાર્યવાહી કરવી
              Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                Y
                yatin upadhyay
                Sep 11, 2023
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                Address: Palanpur bus port

                Dear sir/mem
                I have a Gurajarnagari passanger pass Siddhpur khali x Bindusarovar to palanpur but Condoctor is not accepted my pass.

                Bus details:
                Depo: Ambaji
                Rote:Ambaji to Rajkot Gurajarnagari
                Pickup place: Palanpur
                Drop : Siddhpur, Bindusarovar
                Bus no.: GJ18Z5058
                Date & Time : 11/09/23 & 10:00am
                Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                  P
                  Piyush00000
                  from Una, Gujarat
                  Sep 10, 2023
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                  Address: Jetpur depo

                  મહાશય શ્રી,
                  જય ભારત સાથ જણાવાનું કે, ઊના થી જેતપુર (વાયા : ગીરગઢડા, જામવાળા, આકોલવાડી, તાલાલા, સાસણ, મેંદરડા, જુનાગઢ) (1430 UNAJTPEXP51) બસ છેલ્લા ઘણા સમય થી અનિયમિત રહે છે.
                  ઉકત બસ સમય સારણી મુજબ ચાલતી ન હોવાથી મુસાફરો ને ઘણી હાલાકી નો સામનો કરવો પડે છે કારણ કે વચ્ચે ના ઉપર મુજબ ના ગામ માટે બપોર બાદ જુનાગઢ રૂટ મા આ એક જ બસ ચાલે છે.
                  અમો આશા રાખીએ છીએ કે આપની કક્ષાએથી આ પ્રશ્ન નું યોગ્ય નિરાકરણ જલદીથી આવશે...
                  આભાર સહ..
                  Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                    R
                    ramgohil
                    from bhuj, Gujarat
                    Sep 8, 2023
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                    Address: NEAR RAMDEVPIR MANDIR, DEVPAR

                    ઉપરોક્ત વિષયે જણાવાનું કે તા :- ૦૭ - ૦૯ - ૨૦૨૩ ના રોજ ડેપો નખત્રાણા ના રૂટ ભુજ ટુ નખત્રાણા વાયા વિથોણ ની બસ હકીકત માં સમય રાત્રી ન ૧૦ વાગા દરમિયાન વિથોન આવતી હોય છે પણ તારીખ ૦૭ - ૦૯ - ૨૦૨૩ ના બસ વિથોણ આવેલ નથી, જે બસ ભુજ થી સમય રાત્રીના ૮.૪૫ એ ઉપડે છે .વારંવાર આ બાબત અન્વયે યોગ્ય સતા અધિકારી ને જાણ કરેલ તેમ છતાં કોઈપણ જાતના પ્રવાસી ને લાભદાયી તેમજ ફાયદા માં પગલા લેવામાં આવેલ નથી, તેમજ નિગમ ના ડ્રાઈવર ને કંડકટર પોતાની મનમાની નું વર્તન દાખવે છે તેવું જણાય છે જે હકીકત માં નિગમ ને ફાયદારૂપ નથી .
                    ઉપરોક્ત બાબત અન્વયે આપ સાહેબ શ્રી ને પ્રવાસીઓ ના લાભ માટે તેમજ નિગમ ના ફાયદા માટે યોગ્ય પગલા લેવા વિનંતી .
                    અપનો આભારી
                    રામ ગોહિલ
                    મો ન :- ૯૩૧૩૦૬૫૦૧૩
                    Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                      M
                      Meet Virwani
                      Sep 8, 2023
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                      I was traveling from junagadh to una and the bus stops at Veraval bus station for 10 mins but there was a canteen owner and his behaviour was extremely disgusting, insulting and traumatizing kindly look into that matter.
                      Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                        N
                        NARESHKUMAR DAHYABHAI BAROT
                        Sep 8, 2023
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                        Address: નરેશ બારોટ ગામ શંખેશ્વર જી પાટણ પિન કોડ ૩૮૪૨૪૬

                        હેલ્લો સર
                        હું આજે તારીખ ૮/૦૯/૨૦૨૩ ૭:૩૦ કલાકે માં રોજ અમદાવાદ ગીતા મંદિર થી શંખેશ્વર જવા માટે ખંભાત રાધનપુર બસ નીકળેલ ત્યાં મારા ૪ વર્ષ ના બાળક ની ટીકીટ લેવા માં આવેલ મે ટીકીટ લેવા ની ના પડતા બસ ના કન્ડક્ટર દ્વારા અભદ્ર વર્તન અમો સાથે કરેલ તો આ વિશે આપને વિદિત થાય
                        જાય હિન્દ
                        Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                          P
                          pathak7
                          Sep 6, 2023
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                          Money for 2 tickets (178 rs) was debited from account but ticket was not booked
                          Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                            9
                            9979008761
                            Sep 3, 2023
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                            Address: Una

                            Conductor behaviour is very rude on Children and women and this bus is Junagadh Una Gir Gadhda...

                            Conductor said to women and children that you should clean the bus...
                            Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                              J
                              [email protected]
                              Aug 30, 2023
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                              Ticket Cancellation

                              I tried so many times for ticket Cancellation but output display message"Invalid parameter"
                              PNR - G[protected]
                              Transaction Password - 5Erswq79...
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                              P
                              Priyanshu10011001
                              from Surendranagar city, Gujarat
                              Aug 30, 2023
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                              I booked 2 tickets from Ahmedabad CBS1 to Surendranagar On 27/08/2023 of time 15:00 from gsrtc android app the amount was 250 it got debited but the ticket was not generated My reference Number is GS34369520
                              Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                                K
                                Kishan13
                                from Junagadh, Gujarat
                                Aug 30, 2023
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                                Address: Bus stand junagadh 362001

                                Maintaly problem

                                Bus number : GJ18Z8340
                                ROUTE : BATWA TO GODHRA

                                Bus capacity 52 but loaded passengers count 70 to 80.
                                Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                                  P
                                  Priyanshu10011001
                                  from Surendranagar city, Gujarat
                                  Aug 29, 2023
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                                  I have booked ticket from gsrtc app on 27/08/2023 of bus Ahmedabad gita mandir to Surendranagar time 3:30 i have booked 2 ticket my money is debited but ticket is not generated here is my refrence number GS34369520
                                  Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                                    S
                                    Sardarsinh G Vaghela
                                    from Mumbai, Maharashtra
                                    Aug 28, 2023
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                                    Address: Kukrana, ta. harij. Di.patan

                                    તા 28/8/2023 ના રોજ ભારત નગર-સિદ્ધપુર (સિદ્ધપુર ડેપોની બસ ન.gj 18, z 5962) બસ હારીજ કોર્ટ નું સ્ટોપેજ હોવા છતાં બપોરે 2:25 મિનિટે ઉભી રહી ન હતી. કુરેજ ગામે બસ પકડી ને વાત કરતા ઉદ્ધતાઈ ભર્યું વર્તન કરીને gsrtc ની છબી બગાડે છે આવા લોકો. યોગ્ય પગલાં લેવાવવા જ જોઈએ આવા કર્મચારીઓ સામે.
                                    મારી પાસે કુરેજા થી બસની ટીકીટ પણ છે અને હારીજ બસ સ્ટેશનમાં ટેલિફોનિક ફરિયાદનું પ્રુફ પણ છે.ટિકિટમાં સમય અને કિલોમીટર પણ ખોટા દર્શાવવામાં આવે છે.
                                    વારંવાર રજુઆત કરવા છતાં ત્યાં હારીજ બસ સસ્ટોપનું બોર્ડ પણ લગાવવામાં આવતું નથી.જેથી મુસાફરોને હાલાકી પડે છે ને gsrtc આવક ગુમાવે છે.તત્કાળ યોગ્ય પગલાં ભરાય તેવી અપેક્ષા.
                                    સરદારસિંહ વાઘેલા કુકરાણા.
                                    મો.નં [protected]
                                    Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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