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Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

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Updated: Apr 10, 2026
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Gujarat State Road Transport Corporation [GSRTC] reviews & complaints page 8

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H
hiru333
from Amritsar, Punjab
Oct 2, 2023
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Hello sir,
I contacted the online reservation booth at the Lunawada Bus stop (Dist. Mahisagar) on October 02, 2023. The person responsible for the task was Mr. Rajendrasinh Solanki.

When I asked abut the details of the Bus, he was shouting specifically when I asked him Bus time again to reconfirm as I could not listen in the first time. I dont think its a valid reason to shoult on passenger and abuse him as "deaf"
He did not stop there and told me to come with change. I requested him to check his wallet as I didnt have change either. But then he started to abuse again in front of all other passengers which was very embrassing moment for me.
I belive it the responsibility of reservation maker to provide change. However, when i told him to provide me the change whatever is available and I will forget the remaining amount (as I was in hurry to reach somewhere very important), he revert as he didnot have any change.
When I pointed him that I can see money in your wallet from outside which you can revert he got pissed off. Additionally, he should also informed me earlier before booking ticket then I wouldnt have booked in the first place.

But then he get utterly angry and started shouting and abusing.
This is not the way to treat passengers and administration should not consider themselves as Owner.

I would request to take some appropriate actions against Rajendrasinh Solanki so other passengers do not suffers
Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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    H
    Hardik@1991
    from Kathor, Gujarat
    Oct 2, 2023
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    Luggage charges

    I am traveling from Rajkot to Ahmedabad on date 2/09/203, I have 1 luggage bag with me approx weight 15 kg, luggage bag is commercial bag, conductor ask me that you have to take luggage ticket despite o[censored]nder 25 kg of luggage rule

    He give me ticket with 2 luggage as I have only 1 bag

    I additional charges 2x19 = 38 Rs

    Bus no. GJ18 Z 6828
    Bus arrived at green land chokdi Rajkot at 06:15...
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    A
    Ankurshah09
    from Surendranagar city, Gujarat
    Sep 30, 2023
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    Address: Surendranagar

    Yesterday evening on 29th Sep 2023 at around 11 PM, bus driver of bus number GJ 18 Z 2931 driving bus at Surendranagar city area near bus stand was not is normal condition and his rash driving was risky for normal civilians. Myself was on 2 wheeler with my family somehow managed to be safe from being one of the victim. In interest of general civilians strict action is suggested against the driver.
    Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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      T
      Thakor Mefuzmiya Arifmiya
      Sep 30, 2023
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      Address: Bhalej

      સાહેબશ્રી,
      વડોદરા ડેપોમાં સવારનમાં ૮:૩૦થી ૮:૪૫વચ્ચે કપડવંજ-વડોદરા લોકલ બસ આવે છે. તેના કન્ડકટર વિરુદ્ધ જે ઓનલાઇન કમ્પ્લેઈન નોંધાવી હતી. તેને હું સ્વૈચ્છાએ રદબાતલ કરાવવા માંગુ છું.
      આપનો વિશ્વાસુ,
      એક જાગૃત નાગરીક
      Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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        M
        Manish.2209
        Sep 25, 2023
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        Date: 25/09/2023, Bus route Katra to Surat dindoli, We paid ticket for express however bus service like local bus, it was stop at every station for 10-15min and when ever deriver need to stop and take rest for 15min, the service of bus taken time to reach Ahmedabad around 6hour for approx 130km.
        Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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          V
          Vethiral
          Sep 20, 2023
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          Hello sir. I was traveling from Balasinor to Ahmedabad on 20th September 2023. I asked conductor to give seat for my mother which has been reserved for women ... conductor refused and said this is just written..nobody will follow it. I request you to plz take necessary action against him.
          Bus number - 152717
          Balasinor to Ahmedabad
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            V
            Vishnu Kumar leuva
            from Ahmedabad, Gujarat
            Sep 15, 2023
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            Address: Haldharvas

            અમદાવાદ ઝાલોદ 5.10 pm
            બસ ઊભી રાખી નથી આ બાબતે કાર્યવાહી કરવી
            +1 videos
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              V
              Vishnu Kumar leuva
              from Ahmedabad, Gujarat
              Sep 14, 2023
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              Address: Ahmedabad

              અમદાવાદ ઝાલોદ 4.26 pm
              બસ ઊભી રાખવામાં આવતી નથી આ બાબતે યોગ્ય કાર્યવાહી કરશો અન્યથા મુશ્કેલ ઊભી થશે
              +1 videos
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                V
                Vishnu Kumar leuva
                from Ahmedabad, Gujarat
                Sep 14, 2023
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                Address: Ahmedabad

                અમદાવાદ ફતેપુરા 4.30 pm
                બસ ઊભી રાખવામા આવી નથી બસ ખાલી હોવા છતાં આ બાબતે કાર્યવાહી કરવી
                Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                  Y
                  yatin upadhyay
                  Sep 11, 2023
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                  Address: Palanpur bus port

                  Dear sir/mem
                  I have a Gurajarnagari passanger pass Siddhpur khali x Bindusarovar to palanpur but Condoctor is not accepted my pass.

                  Bus details:
                  Depo: Ambaji
                  Rote:Ambaji to Rajkot Gurajarnagari
                  Pickup place: Palanpur
                  Drop : Siddhpur, Bindusarovar
                  Bus no.: GJ18Z5058
                  Date & Time : 11/09/23 & 10:00am
                  Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                    P
                    Piyush00000
                    from Una, Gujarat
                    Sep 10, 2023
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                    Address: Jetpur depo

                    મહાશય શ્રી,
                    જય ભારત સાથ જણાવાનું કે, ઊના થી જેતપુર (વાયા : ગીરગઢડા, જામવાળા, આકોલવાડી, તાલાલા, સાસણ, મેંદરડા, જુનાગઢ) (1430 UNAJTPEXP51) બસ છેલ્લા ઘણા સમય થી અનિયમિત રહે છે.
                    ઉકત બસ સમય સારણી મુજબ ચાલતી ન હોવાથી મુસાફરો ને ઘણી હાલાકી નો સામનો કરવો પડે છે કારણ કે વચ્ચે ના ઉપર મુજબ ના ગામ માટે બપોર બાદ જુનાગઢ રૂટ મા આ એક જ બસ ચાલે છે.
                    અમો આશા રાખીએ છીએ કે આપની કક્ષાએથી આ પ્રશ્ન નું યોગ્ય નિરાકરણ જલદીથી આવશે...
                    આભાર સહ..
                    Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                      R
                      ramgohil
                      from bhuj, Gujarat
                      Sep 8, 2023
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                      Address: NEAR RAMDEVPIR MANDIR, DEVPAR

                      ઉપરોક્ત વિષયે જણાવાનું કે તા :- ૦૭ - ૦૯ - ૨૦૨૩ ના રોજ ડેપો નખત્રાણા ના રૂટ ભુજ ટુ નખત્રાણા વાયા વિથોણ ની બસ હકીકત માં સમય રાત્રી ન ૧૦ વાગા દરમિયાન વિથોન આવતી હોય છે પણ તારીખ ૦૭ - ૦૯ - ૨૦૨૩ ના બસ વિથોણ આવેલ નથી, જે બસ ભુજ થી સમય રાત્રીના ૮.૪૫ એ ઉપડે છે .વારંવાર આ બાબત અન્વયે યોગ્ય સતા અધિકારી ને જાણ કરેલ તેમ છતાં કોઈપણ જાતના પ્રવાસી ને લાભદાયી તેમજ ફાયદા માં પગલા લેવામાં આવેલ નથી, તેમજ નિગમ ના ડ્રાઈવર ને કંડકટર પોતાની મનમાની નું વર્તન દાખવે છે તેવું જણાય છે જે હકીકત માં નિગમ ને ફાયદારૂપ નથી .
                      ઉપરોક્ત બાબત અન્વયે આપ સાહેબ શ્રી ને પ્રવાસીઓ ના લાભ માટે તેમજ નિગમ ના ફાયદા માટે યોગ્ય પગલા લેવા વિનંતી .
                      અપનો આભારી
                      રામ ગોહિલ
                      મો ન :- ૯૩૧૩૦૬૫૦૧૩
                      Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                        M
                        Meet Virwani
                        Sep 8, 2023
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                        I was traveling from junagadh to una and the bus stops at Veraval bus station for 10 mins but there was a canteen owner and his behaviour was extremely disgusting, insulting and traumatizing kindly look into that matter.
                        Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                          N
                          NARESHKUMAR DAHYABHAI BAROT
                          Sep 8, 2023
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                          Address: નરેશ બારોટ ગામ શંખેશ્વર જી પાટણ પિન કોડ ૩૮૪૨૪૬

                          હેલ્લો સર
                          હું આજે તારીખ ૮/૦૯/૨૦૨૩ ૭:૩૦ કલાકે માં રોજ અમદાવાદ ગીતા મંદિર થી શંખેશ્વર જવા માટે ખંભાત રાધનપુર બસ નીકળેલ ત્યાં મારા ૪ વર્ષ ના બાળક ની ટીકીટ લેવા માં આવેલ મે ટીકીટ લેવા ની ના પડતા બસ ના કન્ડક્ટર દ્વારા અભદ્ર વર્તન અમો સાથે કરેલ તો આ વિશે આપને વિદિત થાય
                          જાય હિન્દ
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                            P
                            pathak7
                            Sep 6, 2023
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                            Money for 2 tickets (178 rs) was debited from account but ticket was not booked
                            Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                              9
                              9979008761
                              Sep 3, 2023
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                              Address: Una

                              Conductor behaviour is very rude on Children and women and this bus is Junagadh Una Gir Gadhda...

                              Conductor said to women and children that you should clean the bus...
                              Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                                J
                                Aug 30, 2023
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                                Ticket Cancellation

                                I tried so many times for ticket Cancellation but output display message"Invalid parameter"
                                PNR - G[protected]
                                Transaction Password - 5Erswq79...
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                                Priyanshu10011001
                                from Surendranagar city, Gujarat
                                Aug 30, 2023
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                                I booked 2 tickets from Ahmedabad CBS1 to Surendranagar On 27/08/2023 of time 15:00 from gsrtc android app the amount was 250 it got debited but the ticket was not generated My reference Number is GS34369520
                                Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                                  K
                                  Kishan13
                                  from Junagadh, Gujarat
                                  Aug 30, 2023
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                                  Address: Bus stand junagadh 362001

                                  Maintaly problem

                                  Bus number : GJ18Z8340
                                  ROUTE : BATWA TO GODHRA

                                  Bus capacity 52 but loaded passengers count 70 to 80.
                                  Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                                    Priyanshu10011001
                                    from Surendranagar city, Gujarat
                                    Aug 29, 2023
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                                    I have booked ticket from gsrtc app on 27/08/2023 of bus Ahmedabad gita mandir to Surendranagar time 3:30 i have booked 2 ticket my money is debited but ticket is not generated here is my refrence number GS34369520
                                    Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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