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Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

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Updated: Apr 10, 2026

Complaints 4425

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188

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Bad 😕 It seems that Gujarat State Road Transport Corporation [GSRTC] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Gujarat State Road Transport Corporation [GSRTC] reviews & complaints page 8

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Address: Ahmedabad

Good evening sir,
Hai it's Namit, I have booked my seat no--S-5, S6 & E, my PNR number is[protected], date of Journey is 18.01.2024 at 5 PM from HK travel from Sanghipuram to Ahmedabad.
I have lost my jute luggage bag, as it was containing some of important things, like documents, some baby food and others household items.
So, humbling requesting you sir, kindly arrange my lost luggage is a proper condition as it was earlier.
Please help me Sir.

Regards,
Namit Kumar

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

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Address: Ahmedabad

Good evening sir,
Hai it's Namit, I have booked my seat no--S-5, S6 & E. My PNR number is[protected], HK travel, date of journey-18.01.2024 at 05:00 PM.
I have lost my jute luggage bag, as it was containing some of important things, like documents, some baby food and others household items.
So, humbling requesting you sir, kindly arrange my lost luggage is a proper condition as it was earlier.
Please help me Sir.

Regards,
Namit Kumar

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

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Address: 5,Mahalaxmi society , opp bsnl office,surat

સર જીએસઆરટીસી ની સેવાઓ ઘણી સારી છે પરંતુ સુરતથી વાયા કામરેજ જતી બસ માં લોકલ બસ ઘણી ઓછી છે અને તેમાં ઘણી બસ વચ્ચેથી પેસેન્જર લેતી જ નથી પહેલા ગણનારાથી થોડો આગળ બસ ઊભી રાખીને પણ ડ્રાઇવર બસમાં પેસેન્જર લેતા હતા હવે આ સુવિધા બંધ થઈ ગઈ છે જેથી કરીને ઘણા નોકરિયાત વર્ગને મુશ્કેલીઓનો સામનો કરવો પડે છે સીટી બસ સેવા તો ઘણી છે પરંતુ તેમાં ઘણી જગ્યા પર બસ ઉભી રહેતી હોય ઓફિસનો સમય સચવાતો નથી જેથી એસટી બસની આ સુવિધા પોદર આર્કેટ પાસે સ્ટેન્ડ અથવા વૈશાલી નું સ્ટેન્ડ ફરીથી ઉપલબ્ધ થાય તો નોકરિયાત વર્ગને ઘણું સારું પડે અને ઘણા ડ્રાઇવરો હાથ ઊંચો કરીએ તો પણ બસ ઊભી રાખતા નથી અને કહે છે કે હવે આ યોજના બંધ થઈ ગઈ છે આમ ઘણી બસ ખાલી જતી હોય છે પણ બસમાં બેસાડતા જ નથી સર માંડવી થી વાયા કીમ થઈને સુરત આવતી બસમાં પણ વધારો થવા વિનંતી સાંજના સમયે 4:30 થી સાંજે 5:30 સુધી ફક્ત બે જ બસ લોકોને આવે છે જેથી ઘણી મુશ્કેલીઓ થાય છે તો મહેરબાની કરી આ બસ સેવાઓ શરૂ કરવા આપને નમ્ર વિનંતી છે

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I'm waiting for bus at india Bridge today (date 15/01/2024)around at 4:30 to 5:45 pm, that time 3 electric bus and 2 st bus arrived, im raise my hand bus no one stopped, I'm searching stand around but not founded, because no stand or sign bord at indira bridge circle (side of way to kotarpur, naroda) called control room, and gsrtc complain number but no one picked call...

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સવિનય સાથે જણાવવાનું કે ગાંધીનગર થી સરખેજ જતી બસો એમના નિયમિત સમય ઉપર આવતી નથી. જયારે આવે છે ત્યારે બધી બસો એકસામટી ઉપર છાપરી આવે છે, જેને લીધે મુસાફરો ના સમય સચવાતા નથી તેમજ પાસ કઢાવેલો હોવા છતાં ભાડા ખર્ચીને ખાનગી વાહનો માં જવાનું થાય છે.

ડ્રાઈવર ભાઈઓ એવું વિચારે છે કે પાછળ ની બસ ને મારી પેહલા જવા દઉં. આ વિચારસરણી ને લીધે કોઈ બસ ઉપાડતું નથી તેમજ જો ઉપાડી દીધી હોય તો ધીરે ધીરે ચલાવીને પાછળ ની બસ ને આગળ જવા માટેની રાહ જોવે છે. તેઓની આ વિચારધારા ને લીધે મુસાફરોના સમય સચવાતા નથી અને જો આગળની બસ પકડવાની હોય તો તે પણ જતી રહે છે.

આ અંગે અગાઉ પણ ફરિયાદ કરેલી છે પણ કોઈજ આ પ્રશ્ન અંગે ઉકેલ આવતો નથી.

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

Jan 19, 2024

Updated by nirmesh1 aaj roj 19/1/24 fari eni ej situation repeat thai rahi chhe tena uparthi evu lage chhe ke complaint nu koi j solution nathi avelu.

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અમદાવાદ ઝાલોદ 5.15pm તા 11.01.2024
બસ હલધરવાસ ચોકડી ઊભી રાખેલ નથી
આ બાબતે કાર્યવાહી કરવી

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Address: C-4879, AYODHYANAGAR

Respected Sir

Please Find Below detail for ticket cancellation and dear sir kindly do the needful for urgent refund

1:-*GSRTC m-Ticket*ur seat Cancellation confirmed: DOJ:[protected], TripCode:0700MSNNKTEXP51, PNRno :G[protected], SeatNo:11, Amt Refunded:Rs.:147.

2:- *GSRTC m-Ticket*ur seat Cancellation confirmed: DOJ:[protected], TripCode:1831BVNNLYSLP15, PNRno :G[protected], SeatNo:3, Amt Refunded:Rs.:153.

3:- *GSRTC m-Ticket*ur seat Cancellation confirmed: DOJ:[protected], TripCode:1835KYVMSNSLP15, PNRno :G[protected], SeatNo:9, Amt Refunded:Rs.:236.

Thanks & Regards

Vishalsinh B Jadeja

[protected]

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

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Address: Songadh

Respected sir,

It's our humble request you. Route for surat to songhad. We are so many local bus passholders and daily local bus passengers are travelling in bus number GJ-18-Z-6420 departure time 7:00pm Surat to Songhad is converted in Local to express today, this time it's only local bus. After 6:15 pm. Only two three bus are local at evening time. And so many passengers are local passholders and local bus passengers. And this time so many express buses available. All local passholders and local passengers are suffering. So please this bus reconvert in express to local. our humble request you. Please do need full.
Thank you.

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Address: gandhinagar.

Aaje 05/01/2024 na roj tajpuri- himmatnagar- sarkhej, gadi number 1303, ma 5 ke 6 passengers ubha hata ane akhibus ma pacchal ubha rehva mate jagya hova chhata gandhinagar gh-2 na stand upar driverbhai e ubhi rakhel nathi.
mai driverbhai ne ubhi rakhva mate hath karyo hova chhata bus non stop java didhi hati.

aap shree ne namra vinanti chhe ke aa ange yogya solution lave jethi passengers na timing sachvay.

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Address: Himmatnagar division

I have worked 95 kilometres away every day i ma up down how can that many buses going upper bridge and many passengers down the bridge but no one care. We are going many kilometres away they have bus why they are not down ther bridge going.
Please complaint that driver and conducter who are going to UPPER BRIDGE strictly action for both.

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Address: Dahod

Dahod to Ahmedabad bus on date 3/1/24.
From cancer patient full ticket amount collected by bus conductor even showing bus pass and also showing civil patients id card cancer patient, but conductor not ready to listen any thing. Request you to please do the needful for the same ...on urgent basis...
Also for another cancer patient.
If any documents required I will provide.
Thanks,
Vimal chauhan
Mo [protected]

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

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Kheda Ambaji bus today on 3/4/2024 in the morning
At eight o'clock at Sonipara stand ahead of Kapdvanj, it does not stop even though there are five passengers. This happens every day. This bus stops at other stands, so please take action as soon as possible.

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Address: Gajanand hotel tarapur vasad highway tarapur

Bad coulity food nd mrp high nd gsrtc tender so high attitude staff
Gajanand hotel tarapur
Tarapur vasad highway

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Address: Ahmedabad

Ticket amount was 46 and i paid to conductor 106 so i request him to give remaining money back...he said if you are traveling in the bus you have to keep change with you... i said no problem write on ticket back side that i have to take remaining amount from you..
When i reached my destination i request him to give remaining money as i seen he had it
He said i don't want to give you do as you want...i request him and told him leave it keep change with you i don't want...then he shouting me a lot infront of lots of people...this is the system and facilities we are getting in gujarat govt... hets off... no words to explain...

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Bus Route - Ahmedabad to Vadnagar...PNR G[protected]...I have booked ticket for Amd to Vadnagar vide above pnr number...Pick up point selected was Paldi..Seat No. 35...Time 6-50a.m. Dt.[protected]..But bus didn't stop at Paldi bus stop...Because of this i had to suffer delay in terms of time. Also I lost my money...So, first u refund my money and let me know what action you took against driver

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દાહોદ અમદાવાદઃ 5.20 pm
તા 20.12.2023
બસ ખાલી હોવા છતાં હલધરવાસ ચોકડી ઊભી રાખી નથી આ બાબતે કાર્યવાહી કરવી

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I'm traveling in Sarkhej - Mansa (GJ 18 Z 2426) on 17th dec morning. Conductor misbehaved with me and talking very aggressively. He was not returning the change. It was very bad experience. Proper disciplinary action should be taken on him.
Waiting for your reply.

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There are 10 to 15 GSRTC bus service available between VUSNAGAR TO AHMEDABAD at evening time. But all buses are passed by gozariya highway there are one most important route also available for transportation and many passanger also travel by that route but no service available on that route.
Please make sure that some of buses passed by via mansa route.

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Hi, I was allotted a damaged seat while traveling from Udaipur to Ahmedabad which is not getting pushed back. Seat number 10. Date of journey 11 Dec 2023. Bus number GJ-18-Z-8772. Please get it repaired for the comfort of traveller. Thank you

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