Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

Dear Team,

Myself Rajendra having travelled through your bus number GJ-07-YZ-6954 through GJPNR:G37261988, DOJ:15/11/2020 from Surat to Songadh. It's a very Disiponting traveling for us as the whole bus is having fully crowded like anything and moreover more then 70 percent of people don't wear mask which was including driver and conductor. As there is Panedamic of Covid 19 is in full flow in Surat it's responsibility of Gsrtc to not allow more then 50 % of bus capacity. Please take serious note and take action on responsible persons

Reagards
Rajendra

My name is chirag
My phone number is [protected]

I was journey in GSRTC bus route Junagadh- Rajula .that bus driver behaviour is very very rude to passenger...it's not fair..all passanger is not traveling in free . Kindly co-operate with passenger.
Thank you in advance.

મારો PNR No.G37196324, GS12363186
ઓનલાઇન બુકીંગ થયું પણ પ્રસાસન તરફથી કઈ ગાડી કે નંબર નો સંદેશ ન મળવાથી અમે બહુ મુશ્કેલીમાં મુકાય ગયા કેમકે અમદાવાદ ગોંડલ ધોરાજી બસ ના ડ્રાઈવરે ઇસ્કોન ક્રોસ રોડ પાસે બસ ઉભી ન રાખી
પ્રસાસન તરફથી બસ ડ્રાઈવર નંબર 21075 અને કંડક્ટર નંબર 274 સામે જરૂરી કાર્યવાહી થાય અને મને મારુ રિફંડ મળી જાય એવી હું આશા વ્યક્ત કરૂ છું

Nadiad to Zalor gujarat st at Deesa 00:20 AM[protected] bus not stopped at bus dippo. 2 passengers was there at Deesa bus dippo but still bus not stopped. Conductor said bus is full. But we saw blank seats and sleeper back side of bus.

My sister Minaz Belim travelled in gsrtc bus number GJ-18-Z-6175 on dated 13 November 2020 17.15 pm
We called conducter many times as I (khushbu Belim) also booked in same.. conductor mr. Pradyuman didn't pick it up.. when my sister tell him to stop the bus he said that ask Khushbu to stay at Raipur bhaiya corner ( Sarkhej Ahmedabad ) bt he didn't stop the bus as he show me there too.. after that he started giving threats to my sister to Kill. In his words " Tara jeva ketlay ne Mari ne fenki Didha Che, hu depo manager Ney Maru 6u.. aanteda bar kadhi nakhis " and he stop the bus at Limdi depo and refused let bus go-ahead .. and fight with my sister badly.. we had to sent our relatives and friends to Limdi depo to protect my sister .. please do something needful as soon as possible as there is no any sefty of women in this kind of situation.

Tarikh 13/11/20 na roj Bariya depo ni Bus no.3005 na drivere Bej no.16055 temj conductor Bej no 2808 na Bus smayser Bus stend uper nahi ubhi Rakhi temj Cctv ane TV screen nahi chalu Rakhel ane javabdar karmchari a maik ma Alauns nahi kari Jena karne Bus chuki gaya tethi javbdaro same karyvahi karva Babt

According to guidelines the gsrtc buses are not denying the passengers from entering the bus. They are violating the rules and regulations of covid19 and social distancing is not being maintained in GSRTC buses.

Bus details:Gj18 0912 Mahesana Depo

This is to bring to your notice that "VAPI-CHANASMA bus" GSRTC has SURAT as one of its stop. But the bus driver is bypassing surat inspite of having passenger of SURAT. he is saying in this diwali traffic, I will not take bus inside SURAT. He is saying that SURAT passenger will have to drop on highway . This is very wrong as highway is 15 km away from central bus station . Now you cant do anything as bus will arrive surat i just 1 hr, and you will read my message after all incident has taken place. And many passengers are waiting in surat central bus station for this bus. BUT they dont know that this GSRTC bus will not arrive in surat station. GSRTC DOESNT FULFILL COMPLETE PASSENGER SERVICES. EVERYONE NEW PROBLEMS ARISES. GSRTC WAS HAVING PROBLEM, HAVE PROBLEM AND WILL HAVE PROBLEM . GSRTC WILL NEVER CORRECT ITSELF. thank you.

Many bus stop route from bhuj to gandhidham
Stopped and create some benefit for Private bus Travells
I want suggest many private all buses (Travells Bus) are daily departure continue after 20 min there were full off passenger like( Gheta bakra bhakra hoy)
There are make profit from Gsrtc beacause our bhuj gandhidham route stopped after unlock and benefit for Private buses and some bus never time to time reach station and people direction change for privete buses

Sir kindly many route are closed are open for all citizen and also.

I have greter solution for all chart clearly rout display board for bhuj to gandhidham like mini bus
Route & many people come regular

One of the citizen
Bhuj, Kutch, gujarat

I am Manmitsinh Zala,
I have booked a Ticket from Paytm for Ahmedabad(Bapunagar) To Rajkot via Online mode Bus (Bayad to Junagadh -Gurjar nagari) .

Journey Date: 05/11/2020 Time 8:45 AM Pickup: Bapunagar Ahmedabad

PNR No :G37014597
Trip Code :GSRTC:0700BYDJNDGJR47:2955:14529:1359:05/11/2020
No. of Seats : 3 (Adults=2; Children=1)
Seats No/s : 23, 25, 21
Bus No: GJ 18 Z 5299
Incident is as below,
When we reached at Bapunagar around 8:40 AM bus had already left so we took auto and reached at Paldi Bus Stop to gain time advantage, At 9:38 Am Bus arrived at Paldi Stand, But the conductor(Mr.Babubhai) did not allow us to board on the bus, and he informed that he has cancelled our ticket from GeetaMandir ST Bus Depo, My Brother with my younger daughter of age 6 were help less at that time and Bus left without us, we asked Conductor to allow us but he refused and told that your seat is cancelled so not possible,
Then i called Bayad Depo (Mr. vasant Kumar) and Geeta Mandir Ahmedabad Depo, they told that ticket can not be cancelled such way as we are suppose to allow to board the bus with upcoming stops, This Experience is very shocking for us and very inconvenient for me and my 6 Year Old Daughter, now we have to board private bus, in this pandemic situation travelling with my daughter seems to be very discomforting and dangerous too, I Hope GSRTC will consider my request and take strict action against my complain, the inconvenience caused to us is price less, but still i demand fair compensation and explanation from GSRTC .

After calling Depo Manager Bayad Mr. Rakesh, who provided valuable information and solution, The Conductor(mr.Babubhai ) told that he offered us another seat but we declined which is base less because if another seat is available in BUS then he could have asked other passenger who was seating in our booked seat to move and provide us reserved seats, but still he refused to take us on board .
Please Look into the matter and give suitable reply .

It has been observed that GSRTC buses are now travelling with full capacity (even some passengers are standing besides the seats) and not following Guide lines of social distancing provided by Gujarat Government.

Driver and conductors are also irresponsible and not guiding passengers to follow social distancing and wear mask. They were also without mask. Aren't they aware of Government's COVID guidelines? Currently, As per...

Chandola depo ni ahmedabad to bahiyal savare 6.45 klake ahmedabad three thi upadi bahiyal aavati ane bahiyal thee 8.40 klake upadati bus canceeled karavamaa aavee che je satavare chalu karva veenati

I Booked My Bus Ticket On[protected] On GSRTC Site
Booking Date[protected] Return Date[protected]
Ahmedabad Krishna Nagar Stand To Bhuj
Amount Rs. 572.00
This Amount Debited in My bank Account,
But Ticket Not Book By GSRTC

Crew members are not appropriate and polite.They didn't pickup booked passengers from their selected area location is confirmed by crew member of that bus

I faced problem for travelling surendranagar to rajkot. I was ask crew no that which stops are there and he told me ratanpar patiya. So I arrived at location and contact to crew no at that time he denied to reach their location and told me that we was pass through bypass. We didn't come at your location.

How it is relevant and appropriate?. I have to purchase new ticket with this inconviniency so I want refund of this trip.

Hello sir/ma'am
I'm Jenish chanchad yesterday[protected] I was a book my ticket online on GSRTC Website through but the Amount has been cut out but the ticket was not booked.
So, please sort time in provide my refund amount.
And this type is happening 2 times so twice amount debit to my bank account.

So, please refund my amount in sort time.
for your kind references I'm writing my EMAIL-ID.

[protected]@gmail.com

We were entering to keshod bus stand about 4:10 am on 6th Nov 2020. We see the bus entered in bus stand but did not stop in bus stand, it enter from entry gate and without stop exit from exit gate. We were exactly Infront of that bus at exit gate, we try to stop it by showing hand and shouting but they did not stop. Bus looked empty. It was express class bus, Most probable it was Surat Somnath. This is the reason of GSRTC making loses. Passagers...

We arr travelling from Anand to Gandhi agar in Karamsad~Gandhinagar local bus on Daily Basis and we all working under State Government in verious depart. Anand depot has give so many busis till date like bus no. 4250, 3975 and many more but no one bua is working in good condition so we travel 100 km and reach aprox 8.45 to 9.00 please alot atlist good Conditions Bus
Its an humble requist

I Booked MY BUS Ticket ON[protected]
Ahmedabad Krishna Nagar STAND TO Bhuj ( RUTURN ALSO )
Booking DATE[protected] & Return DATE[protected]
Ticket Amount RS. 572.00 INR
This Amount Debited In My Bank Account
BUT TICKET NOT BOOK
PLEASE REFUND THIS AMOUNT IN MY BANK ACCOUNT

Plz sir mata no madha to amreli sleeper bus windows curtain is not in bus .One side ladies sleeping and one side jeans sleeping is not good. Not a secure journey for passenger.plz solve the problem very fast.

As I was travelling from Dwarka to Morbi on 22/10/2020 at 21.oo from Dwarka & Reaching MORBI at 02.45(late Night).Conductor & Driver of DWARKA -MANDVI (MANDVI Depot) refuse to go stop of OLD BUS STAND. Which is regular stop & all buses are going for passengers.As I am senior Citizen, I request him that please take bus on your regular route, but both Conductor & Driver make forcibly drop down at Morbi depot which is about 2.5 km away from old bus stand stop.Both on duty quarreling and insulting words with me and asked never come in this bus next time. I have requested to Morbi Bus Depot controller to give complaint book, but he refused to give same one and also not asked to Conductor/Driver to run bus on regular route. There were 5/6 passengers was waiting for Mandvi bus on old bus stand.