Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

As i am travelling rajkot to morvi, reservation done in online app, the bust time was 12:30 pm, on that time 2 buses have reached at platform, i asked both buses driver and conducter, both are not giving properly answers, and even they don't know his bus time table, so how can customers are survive, some are busy in talking to each other and some are having lunch on bus departure time, very poor behaviour of all, even inquiry officer doesn't...

Bagsara to surat ni gadi aakhi reservation hova chhata condutor rasta parthi local passenger ne ley che... Aathi social distanceing nu palan thatu nathi ane reservation karel passenger ne corona thase to javadari koni???
Aap tatkalit conductor ne suspend athva kaydakiy pagla lo......

I hitesh k solanki was travelling from ahmedabad to somnath. I found at many station bus stops but i don't get water. This is done deliberately to provide sale to vendor for water bottle. This is basic facility which should be provided at each stand. For the others profit you cannot deprive passengers from getting water.
I humbly request you to provide facility at each bus stand....

Respected sir i want to tell you plsss in online booking you must have start handicap online booking bcoz in this covid 19 position we have very much suffered from this kind problems ans we are not able to manage regular standing in many lines and buy a tikit at counter there are many handicap person as up down staf so they will travel daily and they face very much problems so plss we heartly requested that start this facility at least this...

Pls give me refund .
Ticket date 8.5.2020, PNR: G34672407
Seat no. 3, 4, 6, 7

This ticket is cancle bcz covid 19 issue. So plz give me refund...

Hello I had tried to book ticket from GSRTC official website and transaction has failed two times 2 months has gone still not got my refund amount.

Date 09/03/2020
References no:- GS11013492 and GS11014148
Fare amount 269...

I am harshil sheth. I had renewed my daily passenger concession pass on 20/3/2020 & within 2 to 3 days government declared the lockdown. Government had declared the lockdown so i am eligible to demand the extension of my monthly pass. My pass number is 208285 from nadiad depot. My i-card number is 19940. My pass is from nadiad to vadodara gurjarnagari (Nadiad depot 420)& it cost rupees 1980. So give me an extension based on my use. My email...

Hello sir,
This is regarding one of the booking that i was trying to make via online portal of gsrtc for my in law travelling from surat to ahmedabad on 8th march 2020. I had tried three times to book tickets. Where, first two trials money was deducted from my bank account worth 467 x 2 = 934/-. On the third trial, finally ticket was booked with pnr number - g34346947, seat 18, date of travel - 8th march 2020 @23:30.

I...

I booked ticket from surat to Amreli (15/04/2020 9:30pm) date 07/04/2020 and cancel it date 14/04/2020 till after 10 days im not get refund...

Due to lockdown extension, had to cancel gsrtc bus ticket from amreli to gandhinagar. But they are refunding only 75% of the ticket value. They should refund full amount as ticket is cancelled due to lockdown....

I have cancelled my ticket but the refund has not come yet. please check my return as soon as possible....

I booked a ticket from Navsari to Palanpur.My money is debited but my booking is failed.Please I request you to refund my money.
Reference no.- GS11113467
Phone no.- [protected]
Email Id.- [protected]@gmail.com
Date of Journey.- 30/3/20.
I have sent them 10-11 emails & created more than 10 help tickets asking about my refund but you have given me no reply!!!very poor customer service....

I booked a ticket from navsari to palanpur. My money is debited but my booking is failed. Please i request you to refund my money.
Reference no.- gs11113467
Phone no.- [protected]
Email id.- [protected]@gmail.com
Date of journey.- 30/3/20.
I have sent them 10-11 emails & created more than 10 help tickets asking about my refund but you have given me no reply!!! Very poor customer service....

My name is harshil sheth. My service pass start date is 20/3/20 and end date is 18/4/20. I want to file complaint on lockdown due to corona virus. My complain is 'will gsrtc extend my monthly service pass due to shutdown of bus service?' my pass number is 208285. My i'd card number is 19940. My service pass is gurjar nagari from nadiad to baroda & it cost 1980.
Please give me reply.
My email i'd is '[protected]@gmail.com'
&...

Dear sir,

I have a daily updown for the viramgam to ahmedabad for the job of night shift...

I am job lefting time is 4.30 is iskon area...

And surat radhanpur bus is arriving at 5.00 a. M at iskon junction but bus drive and conductor are not stop to bus at this bus stop why...

Bus conductor was to watching to me and you are to bell in bus but drivers are not to stop with bus at...

મે ટિકિટ લીધી અને એમને મને કહ્યું કે 2 રૂપિયા ખુલા છે મે ના પાડી તો ટિકિટ ના ૧૪૨ રૂપિયા હતા એમને મે ૨૦૦ રૂપિયા આપ્યા અને એમને મને ૧૦૦ પાછા આપી ને કહ્યું કે આ નોટ નઈ ચાલે મે કીધુ...

Dear whom so ever it may concern,

I'm varun, a regular passenger of gsrtc. I have a passenger pass from ambika nagar, kalol to income tax, ahmedabad. Today dtd. 19/03/2020, when i got down in the middle of my route at ranip bus depo for renewal of my monthly passenger pass and then again boarded on "kadi - pavaghad" bus he refuses to board and threaten to seize my passenger pass with him stating that "i cannot board on the...

Dear sir or mam
As i m travelling to a kalavad to rajkot in gsrtc at 18 march 12:10 pm.in a bus, conductor behaving very rude and not giving change after i give 50rs and giving badwords to everyone. She says out of my bus i[censored] have not change i think she is a employee not a owner. So i highly requested to officer need action for this for future traveller.
No one can travel in gsrtc after getting insulted i[censored] cant take action...

સાહેબ શ્રી gsrtc માં online website ના કોઈ call receive નઈ કરતા, ગાંધીનગર માં એક સાથે બસ 10 આવશે ને નઈ આવે એટલે 1.30 કલાક સુધી નઈ આવતી અને ટાઈમ કોઈ નક્કી નથી અને ગાંધીનગર ની city bus ખાલી સચિવાલય માટેજ છે...

Today the daily morning bus from ahmedabad to gandhinagar geb was departure ahmedabad at6.58 am and ranip at 7.24 am. Means before time. Therefore so many daily passengers miss the bus. These passengers are govt servants and making daily updown to reach their workplace at gandhinagar. Let instruct concerned driver and conductor to do not start journey before time...