Claimed

Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

1
Updated: Jan 27, 2026
Complaints 4423
Resolved
188
Unresolved
4235
Contacts

File a complaint to Gujarat State Road Transport Corporation [GSRTC]

Having problems with Gujarat State Road Transport Corporation [GSRTC]?

File a complaint and get it resolved by Gujarat State Road Transport Corporation [GSRTC] customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Gujarat State Road Transport Corporation [GSRTC] reviews & complaints page 94

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
R
Rakesh2321
Sep 21, 2020
Report
Copy

Today i booked the from veraval to morbi for tommorow. But i want to cancel my ticket because today my wife got pain in right leg so she can't travel. So i want to tell you to refund my amount.
+1 photos
Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    H
    Hardevsinh Palaniya
    from Vadodara, Gujarat
    Sep 19, 2020
    Report
    Copy

    Address: Ahmedabad

    I have booked a ticket from Ahmedabad and got vehicle number GJ-18-Z-6488. When vehicle not arrived, I had called to crew member and told him about this. They told me that vehicle is cancelled and I have to go in another bus and that bus is already crossed my picup point. So, I have to go to next stop and he will wait for me. I go there with expenses more then my ticket fair and bus is not there and even not told me about it.
    Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      D
      Dobu
      Sep 18, 2020
      Report
      Copy

      I am travelling from dahod to anand in bus No.GJ-18-Z-4427. I won't to inform you that rules are not followed by the conductor and driver because they are letting people seat in the bus againt the new rules.
      Kindly take strict action as due to such people we have risk of many lives.
      Sending you the bus details and no. Of the conductor.
      +2 photos
      Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
      Helpful
      1 other people found this review helpful
      1 found this helpful
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        J
        Jai Veer
        Sep 15, 2020
        Report
        Copy

        Address: Hemavan society Junagadh Gujrat

        Condectore name is shelesh bhai bus number is gj.18. Z 4559 this person is very chief executive man he is not talk others condectore he gives abouse to me if st bus gujrat not take action to emidetly i take action action this person physically i'm signal engineer of junagadh gujrat plz action to emidetly other wise i take action
        +1 photos
        Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
        Sep 15, 2020
        Updated by Jai Veer
        Emidetly action Mr. Shalensh bhai Jnd

        Sep 15, 2020
        Updated by Jai Veer
        Shalensh bhai
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          S
          Sunil255468
          Sep 14, 2020
          Report
          Copy

          Respected sir /madam,
          I have to raise the complain for the above mentioned subject as we all know after covid 19 pandemic social distance is essential for all o[censored]s safety. So the government has been applied new rules in st buses that only 30 passengers can travel in single bus. Its because of this rule we are getting in trouble in our daily up-down i am an employee of the private firm so i need to be present at the time at my destination
          But in this situation, i can not reach at my destination on my time. And not only me there are so many people like me were facing the same situation.
          So, sir/madam, please request you to increase the numbers of buses from ambika to ahmedabad route
          +1 videos
          Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            P
            Pinak vyas
            Sep 12, 2020
            Report
            Copy

            Address: Sector 13, Gandhinagar

            મે તા. ૧૧/૦૯/૨૦૨૦ના રોજ Bus no. GJ-18-Z-3198. ગાંધીનગર સોમનાથ માં મુસાફરી કરેલ છે. જેમાં મે બે સીટ રિઝર્વ કરાવેલ હતી એક સીટ નીચે (seating) તથા એક ઉપર.(sleeping). જેમાં નીચેની સીટમાં ખૂબ પાણી ભરાયેલ હોવાથી બેસી શકાય તેમ ન હતું જેથી સદર બાબત ની જાણ બસના કંડકટર શ્રી સંજયભાઈ ચંદેગરા ને કરેલ જેમણે મને ત્યાં સાફ કરીને બેસી જવા જણાવેલ. બેસી શકાય તેવું ન હોવાથી હું ત્યાં થોડીવાર ઊભો રહ્યો ત્યાર બાદ તેમણે એક નાનું કાગળ આપી ને સાફ કરવા જણાવ્યું . ત્યારબાદ મે જાતે સાફ કરી ખરાબ કાગળ કચરાપેટીમાં ફેકવા કંડકટર શ્રીને આપતા તેમણે સરકારશ્રી ના સ્વચ્છતા અભિયાન વિરૂદ્ધ ગુજરાતના પાટનગર ગાંધીનગરમાં બસ સ્ટેશનમાં ફેકી દીધેલ છે જે એક ગંભીર બાબત છે. તથા ગ્રાહક ટિકિટ ના પૂરા પૈસા ચૂકવે છતાં શું બસ માં સાફ સફાઈ એક ગ્રાહક ને જાતે કરવાની હોય ? તથા બસમાં ખૂબ અવાજ આવતો હોવાથી sleeping બસ હોવા છતાં ઊંઘી શકાય તેમ નથી.
            વધુમાં હાલ કોરોના(covid-19) મહામારી હોવા છતાં બસ અમદાવાદ પહોંચતા બસમાં ઘણાં ફેરિયા ચડ્યા અને તે પણ માસ્ક વગર. આમ છતાં કંડકટર શ્રી એ કોઈ પગલું ભરેલ નથી. તથા આપનું માયાળુ ઘ્યાન દોરતા જણાવવાનું કે બસના કંડકટર શ્રી એ પણ માસ્ક પહરેલ ન હતું
            ઉકત બાબતે ગ્રાહક ટિકિટ ના પૂરા પૈસા ચુકવી મુસાફરી કરે, છતાં બસમાં સ્વચ્છતા નો અભાવ તથા કર્મચારી ના ઓરમાયા વર્તનના લીધે તેનો ભોગ ગ્રાહક બને છે. આ બાબતે સત્વરે યોગ્ય પગલાં લેવા જરૂરી છે.
            Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              A
              Abhishek Charola
              Sep 7, 2020
              Report
              Copy

              Address: Rajkot bus stand

              I will call 10 and more time in rajkot bus stand but don't pick my call. I registere complaining to respond person.
              Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                A
                Report
                Copy

                Respected Sir,
                Ame khana vakhat thi PALSANA(Surat), ma rahiye chiye. pehla st depo taraf thi amara depo ne sari suvidh malti hati.But atyare aa 46 villages, english, gujarati medium schools, ITI center, Polytechnic College, Privates Schools, Government Offices dharavta taluka na depo ma control room manager nathi, pani ni sagavad nathi, proper bus nathi avti, andar na gam mate bus nathi. Jethi students and public ne ghani taklif pade chhe. So we hardly requested to you sir, amne proper suvidh apso. Thank You.
                Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  A
                  AKSHAYT70119927
                  Sep 4, 2020
                  Report
                  Copy

                  From last two days khambhat depo morning khambhat Anand route bus driver not stop bus at bamnava even only 5-6 passenger in bus and driver do miss behaviour he slowdown bus like he stop and near passenger he again run bus and not stop vehicle no. 2476
                  Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    H
                    Report
                    Copy

                    Address: D501 Vandematarm Prime ,Gota. Ahmedabad ,382481, ,

                    I Mr hardik prajapati travelling from rajkot to Ahmedabad ticket number 002972 dated 02 September 2020 .bus time is 16:00 started from rajkot .in evening in dark light bus driver switched on light due to which mosquito enters into bus and biting on our body .we requested to Crue member but they denied to switched off lights .this rude behaviour from driver and conductor .they not caring about health of passenger .bus number is GJ 18 z 6068.

                    Hardik Prajapati
                    [protected]
                    Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      N
                      Nishtha Arya
                      Sep 2, 2020
                      Report
                      Copy

                      It's time of pandemic. And I am a working girl daily updown Ahmedabad to kadi. During evening time the bus driver of Patan Mahadevnagar Krishnanagar bus don't stop bus on adalaj st bus stop despite of singal to stop the bus. And it's arriving time is highly irregular. It is inconvenient for a lady to wait for bus this rainy seasons and after waiting of half and hour the driver don't stop bus. How to cope with this situation. And from there public transport to Krishnanagar is not available.
                      Kindly look after this.
                      +1 photos
                      Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        M
                        mohit narwaney
                        Aug 31, 2020
                        Report
                        Copy

                        We were having a journey from ahmedabad to rajkot in bus which was from himatnagar to jamnagar...
                        Our tickets where online & details are follows
                        Pnr: g35861696
                        Ticket id: 225nce5
                        While traveling at limdi bus stop the bus light was not working... So conductor checked. After 45 min he came & told the bus could not travel further & told us to take the luggage..
                        He did not arrange other bus for us. He said i can't do anything... & he left.
                        We were treated like sheep... His behaviour was very rude. There were many old passenger & ladies too.
                        So need strict action against this incident that the passenger do not suffer...
                        It is said that gsrtc is safe??
                        Is it.. The government need to think...
                        Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          V
                          Valand Harsh
                          Aug 31, 2020
                          Report
                          Copy

                          Respected sir/medam
                          15 people daily updown from dakor to Ahmedabad in morning .our office timing is 10 o'clock in morning but no bus available for us.so we are requesting please start one bus from dakor to Ahmedabad in 9 o'clock .
                          Please is a highway local bus
                          Thanks sir /medam
                          Harsh [protected]
                          Parag [protected]
                          Mahesh [protected]
                          Rajesh [protected]
                          Daxaben
                          Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            P
                            Payal Bodat
                            Aug 29, 2020
                            Report
                            Copy

                            Dear sir

                            Today i ms payal bodat, traveling from ahmedabad to modasa, reserved seat from gita mandir, ahmedabad to modasa as there is no available pick up point at naroda in online portal.
                            When i departure from naroda, your conductor has denied to allot my reserved seat no 20 and same allotted to another passenger.
                            He has guided that if you missed your pick up point, you are not eligible to get seat. Even i have phoned also on the given number but my call has not been entertained.

                            Kindly expledate and give your guidance.

                            Thank you

                            Regards,

                            Payal bodat
                            [protected]
                            +1 photos
                            Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              U
                              Urvee Solanki
                              Aug 24, 2020
                              Report
                              Copy

                              Address: Ahmedabad

                              I have booked a ticket on 20/08/2020 via GSRTC Android application for Ahmedabad iscon to Adipur for the date 23/08/2020. In the app it showed that it's a sleeper class bus & it hadn't show any seater seat. so i trusted that it's a sleeper bus & will give sleeper seat but as the bus arrived on 23/08/2020 my seat was seater. So basically they cheated us by showing incorrect & inomplete detail & misguided us.
                              +2 photos
                              Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                I
                                Iqbal kumbhar
                                Aug 20, 2020
                                Report
                                Copy

                                Address: Mandvi to vadnagar bus

                                National highway From mokha to kedoi highway rongside Dangers Driving opp heavy track and cars
                                Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  C
                                  chetanpatil628
                                  Aug 9, 2020
                                  Report
                                  Copy

                                  Hello,
                                  I booked 5 bus seats from baroda makarpura bus stand to ankaleshwar on 26th of july, we reached bus stand before time and waited almost 2 hours but bus did not show up and we had to take other bus to ankaleshwar.

                                  I have not revecied refund of the ticket
                                  Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
                                  Please find the snapshot of booking details

                                  bus service, bus did not arrive and no refund given - Comment #3716184 - Image #0
                                  Helpful
                                  Found this helpful?
                                  1 Comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    J
                                    Jayesh3081
                                    Aug 5, 2020
                                    Report
                                    Copy

                                    I am travelling palanpur to mundra in gsrtc bus today.
                                    The bus do not stop bus stand for water and lunch break.
                                    The said stop at other private hotel.

                                    My complaint is that if gsrtc have its own lunch canteen in all the bus stops. So, the bus stoped at private hotels for lunch and othe works.

                                    Plz resolve this situation
                                    Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      K
                                      Kishorparmar55
                                      Aug 2, 2020
                                      Report
                                      Copy

                                      Address: Rajkot

                                      Hello
                                      Respect sir

                                      I have travele to rajkot to morbi in gsrtc bus, bus driver is driving to over speed in city area 5-6 time we escape to accident. He is driving to very rough, and he is risk yo all traveller life. So we have humble request to you sir.. Please action this bus driver gj18z6533

                                      From
                                      Traveller
                                      Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        B
                                        Bhargav Chudasama
                                        Jul 25, 2020
                                        Report
                                        Copy

                                        Address: Chorwad dist. Junagadh

                                        For request to my refund plz
                                        Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
                                        Helpful
                                        Found this helpful?
                                        Write a comment
                                        Report
                                        Copy

                                        Post your Comment

                                          I want to submit Complaint Positive Review Neutral Comment
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit