Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

I have booked 3 tickets from baroda central bus stand to statue o[censored]nity for ordinary class i paid ₹159 online for that but my transection had been failed and e ticket har been not generated i have 10 to 13 time complaint for refund through email and generate 2 ticket number of complaint but the gsrtc has not given any response still now. This is very unfair and very poor service
My ob reference number is gs9150905 txn reference:[protected] and bank reference:[protected]
So please help me and give my refund of ₹ 159 as soon as possible

My self amitkumar dubey I am traveling the bus number gj18z6762 bus route Dahod to vapi and travel from limkheda to Baroda date 10 July 2020 and time 5 pm and when I entered the bus sitting capicity is full than after conductor pick 6 passenger extra my complaint is any government rules and regulations are in your system so please look into the matter thank you

Date 07/07/2020
Pnr no g35114048 and g35113923 આ સ્લીપર નો number se bat sleeper bus na બદલે એકસ્્પ્રેસ bus આવી હતી તો રિફંડ
બાકી રહેલા રીફંડ આપવા વિનંતી

Gsrtc m-ticketkodinar to adipur name: nisha rathod tripcode:1620kdnmdrslp30 pnrno:g35114048 ob:gs11423533 doj:07/07/2020, 16:20, sleeper seatno:11 boardingpt: kodinar txn pass: h28w5ecb carry id during jrny. T&c apply.

Gsrtc m-ticketkodinar to adipur name: rajesh vanza tripcode: 1620kdnmdrslp30 pnrno: g35113923 ob:gs11423484 doj: 07/07/2020, 16:20, sleeper seatno:7 boardingpt: kodinar txn pass: ffc84bmz carry id during jrny. T&c apply.

પ્રતિ, ડેપો મેનેજરશ્રી, ગાંધીંગર
સવિનય જણાવવાનું કે, અત્રેનાં છોટાઉદેપુર જિલ્લામાંથી સાંજે ૫:૦૦કલાક બાદ કોઇપણ પ્રકારની લોકલ બસ સુવિધા પુરી પાડવામાંંઆવતી નથી તેમજ બસ અંગે પુછપરછ કરતાં યોગ્ય જવાબ આપવામાંં આવતો નથી. જેના લીધે તમામ સરકારી કર્મચારીઓને તકલીફ પડે છે. વધુમાંં જણાવવાનું કે, છોટાઉદેપુર ડેપો તથા ખાનગી બસ સેવા જેમ કે ગુરુ ટ્રાવેલ, નંદન ટ્રાવેલ્સ, પાટલી પુત્ર ટ્રાવેલ્સ વાળા સાથે સેટીંગ હોવાની વાત મળેલ છે. (જેનાં આધાર-પુરાવા નથી) જેનાં કારણે ફરજીયાત સરકારી કર્મચારી તથા અન્ય સામાન્ય નાગરીકોને ખાંનગી બસ સેવા મેળવવા મજબુર થાય છે. તો અંગે યોગ્ય તપાસ તેમજ સાંજે ૫:૧૦ પછીની લોકલ બસ સેવાની સુવિધા ઉપલબ્ધ થવા મહેરબાની કરશોજી.

Conductor charge double tikit in the bus I will take a led TV in the bus wight is only 7kg he says led TV charge is full tilt in the bus I m normal man so please take my complaint pl solve problems gsrtc nice service full charge is high Nadiad to jhadeswR charge is 120 he take 240 tikit detail
No 034083

Dear sir,
My pnr number: g34672161 was trip from suat to amreli

This trip has been cancel on date[protected]
Two months gone still not issued refund

Hello,
​
​i'm traveling through gsrtc since last 3 year with reservation, but every time i travel, bus conductor call to customer as bus reaches the bus station, but today due to bus late by 35 min or bus conductor is in panic mood, he didn't call and i missed the bus. I want refund for that. Even railway has a policy of for this case while train departed + if someone leave the station before destination, then also railway claim amount for remaining journey. Here my full journey left due to laziness of conductor towords informing reservation person or carelessness of conductor. These time it's happening with me due to conductor mistake... Next time someone else.. So please consider this issue and take action regarding this.
​i'm attaching my ticket here below.

Today i. E.01/07/2020 i book a ticket for my parents at 02:40 hrs. From jamnagar to rajkot route name jamnagar-sanjeli) departure time 15:45 hrs. Pnr # g35145144, trip code 1545jmnsnjlsl30, no. Of seat-02, seat # 10, 15, i didn't receive a booking messege from gsrtc on my mother mobile, the amount is deducted from my bank a/c, conductor is not allow my parents without messege, even my wife had show the screen shot of the full detail of journey (Ticket), according to conductor the passenger should have the the messege during journey, iso my parents have to pay again for travelling, will you please look into this matter & reimburse the deducted amounts. Your prompt action is highly appreciated.
Thanks,
Regards,
Atul pandya..

I am travelling by sachivalaya point bus to ctm today.in bus all pessengers were asked to enroll their name by themselves with a pen and paper given by a conductor on duty.
In a corona circumstances, it is not safe. Every one is using same pen and paper to write their names. If anyone is suffering from corona then it is more possible to spread corona to all pessengers by this way. So, it should be stopped or may conductor himself note down name of each pessenger.

Respected sir
Myself sakirrehman azizrehman pathan working as a teacher at vadodara wants to complain about help desk officer at kirtistambh, vadodara.
I m daily uses metrolink bus services from bharuch to kirtistambh vadodara. Today on morning your employee mr khalil malek who is on duty at kirtistambh vadodara bus depo. He usually not responding our enquiry regarding bus timing nd misbehaving with each and every passengers. And asking us to do whatever complaint u want to do.. And today he literally comes to fight with me and the passenger who r also travelling with us. Nd uses bad words for us.
Request you to take corrective action against him so that in future he or any other employee will not do that type of behavior with anyone else.
Hope for your positive response.
Thanking you

Tame loko bus ma em lakho chho ke dhumra pan karvu nai ame tamari bus na driver j dhumrpan kare chhe. Pela ena par action lyo.

Root: jamjodhur to keshod.

8:45 vali bus.

From: kishan javiya-[protected]

The driver conductor of your buses is taking the bus from the highway by not bringing the bus inside unava village o[censored]njha district, they are not following the information of the superintendents, despite informing them from the officers of the depot o[censored]njha.
Bus: diyodar to krishnanagar
Bus no:4773
Base no:734
:3506

As i am travelling rajkot to morvi, reservation done in online app, the bust time was 12:30 pm, on that time 2 buses have reached at platform, i asked both buses driver and conducter, both are not giving properly answers, and even they don't know his bus time table, so how can customers are survive, some are busy in talking to each other and some are having lunch on bus departure time, very poor behaviour of all, even inquiry officer doesn't know the real bus time table, thereof i have reserved online tickets and also taken offline tickets, if this type of situation running then please remove online tickets service of local ordinary buses from your website, hope you do something sir/madam 🙏

Bagsara to surat ni gadi aakhi reservation hova chhata condutor rasta parthi local passenger ne ley che... Aathi social distanceing nu palan thatu nathi ane reservation karel passenger ne corona thase to javadari koni???
Aap tatkalit conductor ne suspend athva kaydakiy pagla lo...

I hitesh k solanki was travelling from ahmedabad to somnath. I found at many station bus stops but i don't get water. This is done deliberately to provide sale to vendor for water bottle. This is basic facility which should be provided at each stand. For the others profit you cannot deprive passengers from getting water.
I humbly request you to provide facility at each bus stand.

Respected sir i want to tell you plsss in online booking you must have start handicap online booking bcoz in this covid 19 position we have very much suffered from this kind problems ans we are not able to manage regular standing in many lines and buy a tikit at counter there are many handicap person as up down staf so they will travel daily and they face very much problems so plss we heartly requested that start this facility at least this time plss

Pls give me refund .
Ticket date 8.5.2020, PNR: G34672407
Seat no. 3, 4, 6, 7

This ticket is cancle bcz covid 19 issue. So plz give me refund

Hello I had tried to book ticket from GSRTC official website and transaction has failed two times 2 months has gone still not got my refund amount.

Date 09/03/2020
References no:- GS11013492 and GS11014148
Fare amount 269

I am harshil sheth. I had renewed my daily passenger concession pass on 20/3/2020 & within 2 to 3 days government declared the lockdown. Government had declared the lockdown so i am eligible to demand the extension of my monthly pass. My pass number is 208285 from nadiad depot. My i-card number is 19940. My pass is from nadiad to vadodara gurjarnagari (Nadiad depot 420)& it cost rupees 1980. So give me an extension based on my use. My email address is [protected]@gmail.com
& give me complain number.

Hello sir,
This is regarding one of the booking that i was trying to make via online portal of gsrtc for my in law travelling from surat to ahmedabad on 8th march 2020. I had tried three times to book tickets. Where, first two trials money was deducted from my bank account worth 467 x 2 = 934/-. On the third trial, finally ticket was booked with pnr number - g34346947, seat 18, date of travel - 8th march 2020 @23:30.

I have attached the ob number details for my first two failed transactions along with the error received after the booking process along with transaction details.

1st failed attempt - ob number : gs11008504

2nd failed attempt - ob number : gs11008707

We seek your help in resolving the above matter. I have called customer care service and it says that it will take about 21 days to refund in such matter. Since i have not received this, i feel cheated.

I wish to resolve this at the earliest.

Thanks,
Pathik