Gujarat State Road Transport Corporation [Gsrtc] — bus not stop even stop

Address:

Surat, Gujarat, 394120

Dear sir,

I am siddharthsinh thakore living at kosamba (R. S) dist-surat tal - magrol.
I am doing service in surat, so daily i travel kosamba to surat and surat to kosamba by railway. But whenever i missed my train or train running late or train cancel, i need to travel by road. So that time i went at surat bus depo and asking for bus for kosamba but they clearly told there is no bus for kosamba. Also same reply give by bus driver and conductor "bus not stop at kosamba". And if sit in bus without any asking in group (Multiple people) then that time they given official ticket for kosamba and stop bus at kosamba. So my question is that why kosamba bus not stop even there is stop there?
I request you, kindly help us and give solution to us.

Thanks & regards,
Siddharthsinh thakore