Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

I am travelling from vadodara to vidya nagar. I get in to bus rajpipala-gandhinagar bus. My ticket no is 55864. I asked driver to take bus to vidyanagar bus stand. He surprisingly asked me "kayu bus stand?" he did t know that there is a bus stop in vidyanagar. If they are issuing tickets for vidyanagar they didn't take bus to stop. Rather they give only 2 option either choose bhai kaka statue or raghurvir chamber. They are not even stoping at bob nana bazar. Where actually they suppose to stop because bus stop is within 2 min from bob stop. Very disappointed. And just to inform that the new driver and conductor for this bus dont know the route too 3 months ago when i traveled once. So pleases provide them where to stop bus and give them proper map.

Following is the booked ticket details:
Passenger name: sandeepkumar patel
Tripcode: 1600pndprsrtg47
Pnr no. : g16245803
Jnydate: 7.8.2017
Dep time: 23:50 hrs
Seat no: 21
Class: gurjarnagri
Boardingpt: nasik
Txn password: ncbzewdh

The above mention bus didn't arrive at the nasik bus depot. I was waiting there till 1:30 am and have to ride on other bus of vapi paying the ticket.
My concern is that who will be the responsible for this problem and is there any provision for refund in this case. If the concern bus is not coming at the nasik depot then why other proper boarding point not mentioned on ticket as well as on the website.

So kindly assist.

Anand to nadiad local bus ticket amount is 18 rupees, conductor not return 12 passengers 2 rupees. Total amount become 24 rupees. This is half hour rout, in half hour 24 rupees black money generated by that conductor. I give change to conductor, then he says to me, why are you taking care of passengers. He says to me you are not mantri, if you become mantri then obey your rules. Take action against that conductor. Contact: Sounak patel [protected].

I am one person who is travelling through the bus. Bus which is traveling bhavnagar to ahmedabad. Without giving time period they stay at hotels. We just start lunch and bus is ready to run away. We paid 100 for lunch without complete lunch. This is totally injustice. We must confirm time period before stay. My ticket no bvnk269081 and bus depart 11 am from bhavanagar. Please do help this issue. Please do step against conductor.

Yesterday, date: 7/8/2017, i tried to book 2 tickets from ahmedabad central bus stand to baroda amitnagar for volvo of 4:00 pm at around 3:45 pm from the gsrtc app. It worked till i did payment, i got message that money have been deducted from my account, but the tickets did not book, it said failed transaction. I had to buy another tickets with cash. When will i get my refund of 418 rupees?

This happen with me twice that i book online ticket then money cut off from my account but no ticket has been send to me over mail or sms and when i check that seat which i booked it's showing as booked and when i meet onsite booking centre so they telling me that this thi gs happens and your money will get refund in 24 hours but nothing was refunded,

I'm attaching last transaction details, please something not going fine please check this and help me to refund my money.

If i won't get any solution then i'll go to court absolutely, i'll not entertain this kind of dump government service!

Thanks and regards.
Subham k solanki.
[protected].

I have booked my ticket through gsrtc android application details of ticket mentioned at the end of the this. My complaint is that i have booked ticket for seat no. 18 position which shown in the gsrtc application was at behind next to conductor seat but when i actually boarded in the bus i found that my seat was at different place in the bus. I booked that 18 no. Seat because my hight as shown in android of gsrtc application there was no seat ahead of mine but due to different position of seat i had suffered alot during my journey as i could not able to stretch my legs. Further when bus was on highway and all ticket allocation was completed by conductor i asked him to turn off the bus' inter lights as it was 1:00 am. All most midnight he refused to do so. Therefore it had added in my suffering and i found much dissatisfaction and defect in bus services. So kindly pay due regards to my complaint.

* gsrtc m-ticket * jamnagar to gandhinagar psngrname : smit hingu tripcode : 2130bnvdamjex51 pnrno : g16234111 jnydate :[protected] deptime : 23:25:00hrs seatno (S) : 18 class : express boardingpt : jamnagar txn password : khvcb5qm. Please carry your photo id during journey. T&c apply. * download android app https://goo.gl/cZ98pD

Gsrtc is very bad service. Today i book my bus but when i go at bua stand no one available security guard all are going there home... What a funny that thing... Also i call d c of depo he say we does not do any thing... This is gsrtc service with gps??? Some other responsable peraon not receive call and palanpur dc say it is not in our hand... I always hate gsrtc and its service... Also we not any msg from gsrtc

R/sir

I booked (Payment was made via sbi net-banking) a bus ticket for date of journey 05 oct 2017 from your site (On-line) on today at 01:49 pm.

The details are as under

Bus service :- express

No. :- 1045rjtsmntgj47 (Via - gdl, vrp, jtp, jnd, ksd, vrl)

Time :- start at 10:45 hrs. Reached somnath at 14:45 hrs.

Start from :- rajkot central bus stand

Nos. Of seat booked :- 02 nos.

Seat no. :- 19, 20

Amount deducted for 02 tck :- rs. 290/-

The amount of rs. 290/- has been deducted from my account through transaction ref no. Jsbi[protected]igabtwtsd4

But tickets were not confirmed by your site & in my booking history there is no confirmed ticket available

Hence you are requested to kindly book my ticket and forward it to my e-mail or refund my deducted amount to bank account number.

The details of passengers

1. Shri birendra prasad kushwaha 70 years aged (Contact no. [protected])
2. Smt radhika devi 66 years aged

Two tickets from rajkot to somnath date of journey 05 oct 2017 by express bus 1045rjtsmntgj47 (10:45 hrs. Departure time) (Arrived somnath at 14:45 hrs.)

Kindly do the needful

Truly

Manoj kumar kushwaha

B-508, tower b,
Uninav heights
Rajnagar extension
Ghaziabad-201017 (Up)

Mob. No. [protected]

Gujar nagari bus some time not stop hanumant hospital bus stop, i daiy updown mahuva to rajula, please help me because i have very problem to travel evening time 5pm to 6 pm that time gujar nagari bus some time not stop this stop and i have very difficultly in traveling, because this time few bus mahuva to rajula, bhavnagar to berasal express bus daily to let

My name is soriya karan, i booked 4 ticket from morbi to junagadh in bus of radhanpur - somnath, my journy date is 7-8-2017, other 3 passenger name is pooja, janvi and zinkal, 484 rs. Cut from my account but msg of pnr no. And txt is not received in my mobile number, my reference no. Is gs4022087, i paid from visa card of sbi bank, plz debit my rs in my account.

On dated 05/08/2017 3:00 pm in himatnagar to naroda patiya mini bus i travel from himatnagar to chiloda. During that journey i forgot my power bank and charger in bus. That bus belong to himatnagar depot. I try to contact himatnagar bus depot and i got news regarding conductor number which id 649. I am living in ahmedabad so i contact hinatnagar depot through telepone and asked about the conductor-649. But they told me that the conductor had not report yet to us yet. I want to contact that conductor and want to ask about my luggage which i forgot in the bus. Please help me out

I am rutu chudasama, who have booked bus ticket for travelling from bhavnagar to ahemdabad. 2 passengers for travelling on 08/08/2017. Booking done online on 05/08/2017 through gsrtc online booking site. After payment booking status appeared as fail and ticket was not generated online and rs 256 is deducted from my account. I received message of bank for debited of rs. 256.
Gsrtc ob reference number gs4011455
From : bhavnagar
To : ahemdabad
Journey date : 08/08/2017
Trip code : 0501bvnabdexp51
Email id : [protected]@gmail.com
I want refund my amount.

Maru naam nilesh mori che, mara mobile number [protected]
Mane dorasa javanu hatu to gsrtc ni 2 bus a mane musafari na karva didhi mane aevu kidhu k pachhad biji bus aave chhe


Tema 1 bus nu naam hatu ; veraval / mahuva hatu date 05/08/2017 time ; 20.30
And 2 bus nu naam ; veraval/bhavnagar hatu date 05/08/2017 time; 21;30
Ane pachhi jyare tc office ma complaint book mangi to faraz par na tc a complaint book aapvani na padel hati.

Dear sir,
We are the passenger of bus no. Gj/18/9217 mr. Amjad khan was plying with the life of passenger and he is knowingly drive the bus very poorly when we oppose than he put the bus in to the ahmedabad main depo and what ever u want to do you can do this is his statement so it is our humble request please remove him from the service because he is not fit for drive.

Respected sir
We have tried to booked ticket from porbandar to una on 5 august 2017 from gsrtc website but it was not working so we have booked from paytm..
When we gone to bus station and asked abt bus time they told that time is 4 pm.. While in gsrtc website it was 3-30 pm.. Then we waited but up to 4- 30 bus didnt came on 5 august 2017.
Then after another bus came nd we asked if reservation ticket will be liable or not they told to cancel it.. Nd take new ticket..

Then when we gone to cancel the ticket they told that as it was booked from paytm we couldn't help.

Nd in paytm website as bus timing passed couldn't refund..

Now what to do??
Why gsrtc login is so difficult??
Nd why gsrtc allow paytm to booked ticket when gsrtc not taking any responsibility for it..
Very bogus system..
How gsrtc can expect to do online booking more when gsrtc employee are not sure for any bus will come or not..
This is the reason why people avoiding online booking in government bus..

Today i'm in rajkot bus-station at 5 :30 am and ask to information for rajkot to wakaner, they told me bus arrive at 6:00am.

Unfortunately, i'm wait till 6:30am but bus not in station.

I try to ask one more time for bus., they told me now 7071 bus it's not arrived from wakaner (Dhangadhra).

So, what i do know.?

I'm thinking there lac of information between depo to depo, or may be driver /conductor not inform to depo.

Thanks

I had made transactions using my hdfcbank account on 8th aug, 2017, around at 17:00:00. My transaction was failed and amount has been deducted from bank account.

This was my first experience to book ticket on gsrtc and my transaction was failed and amount has been deducted from bank account.

Please refund my deducted amount due to failed transaction. I have attached documents and screenshot as per your requirement.

Detail of failed booking transaction:
1). Date of booking: 3th aug, 2017
2). Journey date: 4th aug, 2017
3). From place: ahmedabad
4). To place: botad
5). Ob-id no.: — (Don’t know, i am not getting any unique transaction number or i forgot to take that number.)
6). Amount: 61.00
7). Copy o[censored]sers bank account statement: see attachment named as ”document_hdfcbank_detailed_statement. Jpg”

Other details (Selected values during ticket booking):
1). Reference number: gs3999684
2). Service start point: gandhinagar
3). Destination: kodinar
4). Class of service: express
5). No. Of seats: 1 (No. Of male/s: 1)

My personal info:
Name: alpesh kanjariya
Contact number: [protected]

Respected sir,
I am daily travel to gandhinagar from lal darvaja terminus at morning 9 am. Bus from lal darwaja to gandhinagar byuro arrive at 9.15 and there are 3 handicap persons also regularly travel from same bus. This is the only one bus who travel via motera and it is very irregular so that we all people have to suffer a lot. Specially on thursday when bus driver on his week off there is no other driver available and bus cancel that time so that is my humble request to you that please taking care of regularity of bus so those handicap people can travel without trouble.

All root cancel between botad-surendranagar, via-sudamda, after rain but other vehicle run near village road so plz run at list one root in this road, this village root posibale to connection with this villages, all all school teacher up and dow in this root in daily so plz do nassesary action and at list one root of st can on for connect un transportation village