Gujarat State Road Transport Corporation [Gsrtc] — given wrong information and departing before time

Address:

18 iscon megacity gate no 3 near himalaya mall, Bhavnagar, Gujarat, 364002

I have done online booking from paytm of Volvo bus from ahmedabad to bhavnagar at 5:30 pm todayand passengers details are:- 17-mita thakker, age-69 and 18- umesh thakker, age- 70.. bis controller said that bus will leave from 6 no. Platform instead of leaving from 6 no. Bis leaves from 1 no. Platform. At 5:15 pm instead of 5:30 pm today MY PNR NO. IS - G31214333 and G31214310.

They have should not give wrong information to the two aged people and they sat in the next bus of 6:00 pm and the conductor is taking money of and not transferring ticket from volvo to luxury.

Please give my refund of booked volvo tickets as soon as possible.