Gujarat Travels Complaints & Reviews

Dear Team
I have booked tickets from nadhwara to Mumbai .As per request 2 seats blocked for Nathdwara-Mumbai on 07-Apr at 04:00 PM, Seat No.S6, S5,
So I have arranged taxi and gone at pickup point but bus was not available .
Me & my family face lot of problems .
So I will file compiled in court against you in BHILWARA court before 20 Apr
Just for information you

My journey from bus "gujarat travels" is scheduled on 10:10pm from vapi to ahmedabad on 30th march, 2018. But still the bus has not reached the pick up point (Hotel papillon-vapi) uptil 10:40pm.

I have called on all numbers given on my ticket but no one is giving me right feedback.

If the gujarat travels are not taking any responsibility for there passengers than next time i will not prefer to schedule my trip via gujarat travels bus.

Gujarat travel bus from aurangabad to ahmedabad i booked berth s. The layout showed equal sizes of berths but while seeing it was narrow at one end and so uncomfortable to travel. But while booking we can't understand this thing and happily we book in a joy that i am getting first berth. Again curtains are not proper there hooks are not working so no use and bad feelings inside the bus drivers takes passengers on road and they stand in-between the passage.

My self vikram.
I was booking dt.1.3.18 gujrat travel bus no. 9488
Sit no. S3 ;s4; v.
Sanderao to ahmedabad.
Driver was drive the bus very ruf & not see too
The bump then he dive continue bus.
Passengers was very fear for bus accident too the bus running time.
I was many time going red bus booking & other bus booking many time ride.
But that driver & conductor was speech very ruf & drive very ruf
My mother was injured in night that ruf drive bus

Bus height is so low, bus driver give me ulternate seal he charge 700/- more to me i think this is gujarat travel but my experince i so bad plz dont select this travel or i advise red bur plz frist check bus r proper volvo or not
Bus suspension bus all amenities r very bad condition bus driver also said if volvo company watch this bus company reject this bus also
My self amit agarwal
[protected]

I was traveling from baroda to pune. I have booked seat no. K but wrongly system allocated last corner seat. I have called to baroda office and ahmadabad office, but i have harassment from its staff during journey. A very bad experience. Not comfortable to travel. I request them to allocate my seat but they not allocated my seat. Then i requested to change my seat their staff replied when next station comes, we will arrange. But no seat allocated by them.

Hi.

Can you pls say what is your policy about customer satisfaction.

Your bus num gj1dy3 jurny date 24.10.17 time 12:30 and my seat num u

Your cleaner behavior like dog
I was saying pls wake up when bus is an near my destination.

He was asking me no i am just will only voice in

And we will not wait for your wake up and all.

And i am saying for my luggage pls set my luggage in your bus back side or inside decay.

He was asking to me put your luggage in bus galary..

This non essence person is lost your travels name.

I will never again traveling in your bus
And i am your regular customer 11:30 bus at ctm.

Really i was too bad experience in your bus service

And he was give me a wrong seat then why we purchase seat num.

And why your sell seat num just sell tickets bcoz your clear all ready now witch are able to front seat or back seat..

I booked a ticket from abu road to surat in ac bus and last time due to cancellation of they provide me alternative but the alternative bus was not ac and they r harassing me through out the journey.
I was register my complaint on there site but they r not respond in single time.
Then i coordinated several time then they offer me 100 rupees in refund which is not significant and price of ac and non ac bus are 250 rupees.
I need to they refund my money due to unsatisfied respond and harassment.

Never ever travel from this bus.
Coz today on 12th september 2017 on tuesday i travel from baroda to pune by bus gj1d-0444 i lost my 5000 rupess from my bag while journey at night.
Some one form bus while i was sleeping at night theft money from my pocket (Pers), same incident happen with one more guy sleeping just near to my seat he lost his 2000 rupees and one mobile phone worth rupees 30, 000.
We complain to the bus driver and all the staff in bus they said that we are not responslible for such things you should be carefull about this.
This guys take local passengers from the way and drop in local stops.
They didnt respond us properly.
Their service is very bad, no luggage privacy. Anyone can theft it.

I personally suggest to every one please please dont do your journey from this travel.

This is the worst experience i have had travelling outstation. Firstly they give you a number to call and hardly pick the call. I was asked to be at the boarding point at 5:05 am and the bus was supposed to come at 5:25 am. I called the numbers provided at least 15 times with no answer. Finally some one picks up and gives the driver phone no. When i call the driver he is stuck in traffic and mentions the bus is late by 1 hr. The main purpose of booking this bus was i wanted to be in pune between 8:15-8:30 which is what it was promised at the time of booking. I lost the full money for no fault of mine. I reached the boarding point at 5 am and have been calling them frantically. I had to look for alternative transport to reach on time since this bus was arriving only by 6:30 as per the driver and no way i could reach on time. I will not recommend gujurat travels to anyone. It is not reliable and you cannot believe the start time and end time they show at the time of booking. If at all you guys have any professionalism refund my money back since i was forced to look for alternative transport to reach on time

While yesterday my vendor boook one acrylic box in gujarat travels at ahemdabad on dated 18.07.2017 at paldi no. via lr no. 2/4726 to pay at 04:48 PM, consigner -Raju bhaino. of pkgs 1 printed by akash to abu road while i received at abu road it found damaged so i return to gujarat travels office at abu road and they told we will send to ahemdanbad

Hi my self is abhishek jain and my mobile no is [protected] and I have booked a ticket 4july2017 Delhi to Pali morning approx 2:45 am bus reached at jaipur office I was going to toilet at jaipur office about after 5 minutes when come back again I saw my I phone 6 charger was missing when I told to bus driver and office staff kindly share me CCTV footage then he told me we can't right saw CCTV footage to any passenger kindly contact our Ahmedabad office Mannager when I call to Mannager then he is not picked up my phone and I was lost approx 1500 rs charger in this bus while this bus have CCTV camera and gps also but bus staff is not helped me kindly take action against bus staff

I am a frequent traveler, and have found these guys, shift passengers from one bus to other, people find it inconvenient especially during rains, when they have heavy luggage. Sometimes the other bus doesn't have enough baggage space also for that they have to carry their luggage on the seat allocated, there actually the torture starts.. they say, gaadi heat ho gayi Hai isiliye shift kar rahe hain. I mean Everytime gaadi heat hoti Hai to aap log us bus ko band kyon nahi kar dete...

I travelled from Nathdwara to Pune in Gujarat travels bus. The journey timing was supposed to be 4pm- 10 am. We reached Pune at 7 pm in the evening, which is almost 9 hrs late. We thought it was a direct bus and were told nothing else. At the start, it came 1.5 hrs late to our stop. Then at 1.30 am, they woke us up shouting and telling us to change buses at ahemdabad so they could save taxes. Now, Ahemdabad doesn't even come in the route. OVerall, horrible, horrible experience. I request everyone never to travel by Gujarat travels.

I booked a ticket on 12 dec from ahmedabad to pune. The seat allocated is d

Am a person with height 5.10. The seat i got is of little space neither i can sleep on full stretch nor i can sit with my neck high. I feel that mush suffocated. No windows are there and the side glass is that mush small that we cant look out normally. Just peep through it.

I asked the attender a lot to change my seat. At last he agreed and gave me another (Seat 13). The condition is same. I get down from the bus with that much frustration that i don't want my money (Rs.1330) back.

Last the driver told me to sit beside him. I traveled throughout the journey by sitting beside him.

The ac is not working properly inside the bus. Not a single charging point working inside. The reading lights are not working if we switch on from inside. Not even provided a bottle of water.

I cant never forget this journey in my life. Such a worst experience...

I am travelling from surat to sumerpur, time:12.00 night…
Bus came was late by 2 hrs, n that also different from original bus
They lied us that they will shift bus near surat highway,
Finally we got bus at ahmedabad office…

I had to ajust in double seat with unknkown person till surat to ahmedabad 270km…while i had booked single seat…

If they told truth, then i will prefer to cancel seat instead of this type of travelling…

Travel details
Source/destination - aurangabad to ahmedabad (Manmandir to paldi)
Date - 30 september 2016
Vehicle: gj-1-dz 8787
The bus departed at 1700 hrs from manmandir and the arrival at paldi was scheduled to be 0730 hrs.

My father (70yrs old man) was travelling alone in this bus. There were multiple issues, however highlighting main ones
1) attendent and driver consumed liquor at dinner stoppage and scheduled stoppage of 20 mins they extended till 40 mins (A very huge safety lapse)
2) no stoppage till morning, in morning 0645 when it stopped for passengers, my father told driver and attendent that he needs to ease himself, but the on purpose they started the bus though he was just 15 meters away, my father had to chase bus with an auto (Who took rs500 for chasing), and bus didnot stopped till auto had to come in front of bus, all signals by my father and auto were though noticed but ignored by the driver.
3) after getting into bus, my father realized his bag in bus having all new items (Purchased from aurangabad) has been very neatly stolen away, on asking attendent and driver they kept shouting on him, kept calling him buddha /'buddhe log bahut pareshan karate hain' and what not, looks like they took the items by that time and were in no mood to return.
4) bus stopped before its scheduled departure and all were asked to get down, those who questioned like my father had to listen to the potty mouthed attendent.

Horrible and costly trip, am not sure if redbus or gujarat travels takes any action, but its not the case only with my father but there were others who were ill treated, items were stolen and to top it all, drinking and driving is such a major safety issue!!!
A detailed mail has been sent to redbus and gujarat travels has been sent, if no action being taken in another 48 hrs, then may be will have to file police complaint against mr krunal (Travel coordinator) and gujarat travels.!!

Hi,

I booked ticket from pune to ahmedabad on 25th september, 2016 (7:30pm volvo a. c. bus).

The bus broke down near valsad and people were shifted to non-ac bus forced to share seat uncomfortably though they were ladies passengers.

I called kunal ([protected]) at head office ahmedabad.
He asked me to come to head office. so my father went to head office but there was very rude behaviour and very frustrating response.

I should get appropriate refund since i paid for volvo fair.
If you can't manage single bus then you should close your cheating bus service.
That's how you manage the bus service by cheating.

Hope full of positive response.

Regards,
Vidyut ([protected])

I had booked bus ticket from ambaji to ahmedabad for 28 june 2016 5pm, seat no 'T' and PNR: 66095219 through PayTm with gujarattravels(www.gujarattravels.co.in), i have also attached the ticket
the bus got cancelled, but they didnt refund me any money, since then i have mailed them may times, earlier they used to respod, but now responses have also stopeed

please find below the mail chain:

[protected][protected][protected][protected]
Dear Sir,

Thank you for your email.

Firstly we would like to apologize for the inconvenience and disappointment that you experienced in dealing with our Travel Service recently.
We assure you that your complaint and feedback will give the opportunity to remedy any problem that may exist and help to improve our service further.
We also note your feedback on availability of information regarding our services as well as the service levels.
In order for us to escalate your feedback and complaint to the Company's Director.

Once again, please accept our sincere apologies and we look forward to serve you.
​​
Thanks


On 4 July 2016 at 23:32, Gujarat Travels wrote:

Feedback from varsha agarwal -

Name : varsha agarwal
Email : [protected]@gmail.com
PNR No :[protected]
Comment Type : Complaints
Comment on : callcentre

Feedback : i couldnt find any call centre of gujarat travels by the way and When a customer pays you money showing trust on you before the travel you should damn make sure to refund the money instatntly if the bus gets cancelled instead of replying that dont call us at 11.30 pm for refunds (mount abu office) very disappointed ..if the call at 11.30 pm is for booking a ticket then that is ok for you business with poor service is poor, no matter hows the product if you are running such a wide bus service then you should have people who are answerable whether it is 11.30 pm or 3 am.


--


Thanks & Regards
Head office:
Ahmedabad - :
1 - Medicine Market,
Opp.Shefali Centre, Paldi Cross Road,
Ahmedabad.
( Gujarat )
+[protected] / 75951, 2, 3.
Parcel Div: +[protected]
Varsha Agarwal

Jul 8

to Info
Hi Team,

Thanks for acknowledgement
Did you look out for the refund?

I have not yet got any refund.
Please look into it asap.

Regards,
Varsha
Info GTT

Jul 9

to me
Hello MA'am,

Your refund is in process u will get in 7 working days, ,
Varsha Agarwal

Jul 18

to Info
Could you please let me know the progress on this?
Info GTT

Jul 19

to me
Hi Varsha Ma'am,

Sorry for the delay,

Due to some technical fault it will take more 7 days .
Varsha Agarwal

Jul 26 (8 days ago)

to Info
So whats the progress now?
dont tell me it would now again take 7 more days, i am also a technical person, and no technical faults can delay transaction for this much time.
I hope, I'll get a positive response this time.
Varsha Agarwal

Jul 31 (3 days ago)

to Info
This is very irresponsible on your part...
I expect a positive response in a day or so or would need to escalate the issue.
___________________________________________________________

as you can see they have not responded to te last two mails

please help

We booked 6 ac coach seats in gujarat travels from mount abu to ahmedabad. It was a terrific travelling without having ac cooling. When contacted bus driver and conductor they told that is working fine. No positive response from driver and conductor. There was also hygiene issue in the bus (Someone vomited near seat no.1 which was stinking a lot. The place were we were given halt it was pathetic. It was totally loss of money for booking ac coach. I would not recommend anyone to travel with gujarat travels.