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Gujarat Travels — bus not stopping at pick up point

This is my 8th travel in gujarat travel's.
1. Delay of 2-3hrs is regular.
2. Their self interest comes before customer...
3. Bus driver commands to gujarat travel's office and not vice versa, it's funny.

I booked the ticket on 1st may 19 for 2nd may 19 2300hrs. I booked confirmed lower single sleeper seat. I received a call at 2225hrs on 02nd may that my pick up point got changed (The new pick up point was 30km away from my present pick up point). With too much request they kept my pick up point same but my seat got changed, upper double bed... At 2357hrs i saw a gujarat travel's bus crossing the highway. I track d bus on gps and it was my bus. It didn't stopped at my location. I called d gujarat travel's agent and he asked me to travel to location the bus driver was saying.. Remember bus driver is the boss and travel's office is just a puppet. So after paying too much extra for travel i reached d bus standing on highway..
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Complaint Status


[May 03, 2019] Gujarat Travels customer support has been notified about the posted complaint.
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    Gujarat Travels
    Customer Care Service
    Customer satisfaction rating
    4%
    Complaints
    59
    Pending
    0
    Resolved
    2
    Gujarat Travels Address
    1,Medicine Market,Paldi Cross Road,Opposite Shefali Centre, Paldi Rd, Paldi, Ahmedabad, Gujarat, India - 380015
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