Gujarat Travels — Complaint Regarding Bus Departure Without Prior Information

Address: Vapi, Papalion Hotel

Website: gujarat travel

Dear Sir/Madam,

I am writing to formally lodge a complaint regarding my recent bus booking with your agency.

My name is Mukesh Shukla, and I had booked a seat (Seat No. D) on your bus service from Vapi to Wakad, Pune. The booking was made online through Gujarat Travels.
Travel date:[protected]
time:-04:25PM
Driver:-Abdul
Head office persons(Ahemdabad):-Mehul Rathod and Soem senior Person

As per the schedule, I reached the boarding point at Trisha Travels, opposite Pepilon Hotel, Gunjan Chokdi, Vapi, well in advance. However, the bus departed without any prior notice or communication to me. I did not receive any call, message, or update regarding the early departure or any change in timing.

Due to this, I faced significant inconvenience and had to make alternate travel arrangements at my own expense.

I request you to kindly look into this matter and provide:

1. A clear explanation for the lack of communication.
2. A refund of my ticket amount.
3. Assurance that such incidents will not occur in the future.

Please treat this matter as urgent and respond at the earliest.

Booking details can be provided upon request.

Thank you for your attention.

Yours sincerely,
Mukesh Shukla