Gujarat Travels — late timings, bad response

Address:

Chitradurga, Karnataka

Dear sir i booked a ticket from ur travel on 10-dec from chitradurga to kolhapur the bus timings was 11:40 i am standing their from 11 at least they have to inform tat bus is late even i called them almost 10 to 20 times no one picked the call i am new to south i don't know the language, at tat time i lost my bag some one stolen tat who is responsible for that the bus cme at 1:45 almost 2hours late i want fast reply or it will be a big issue